Comerica

2019-09-10

Cincinnati, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-09-09

Bronx, NY

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response

2019-09-09

San Jacinto, CA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: XX/XX/2019 a charge to XXXX XXXX for XXXX XX/XX/2019 a charge to XXXX XXXX for XXXX transactions 1 minute apart. Filed a claim and they have never responded. The wont answer the phones. XXXX even sent them a ref number and are aware of the problem. Cant get Direct express to answer phones. Tried calling from XXXX to XXXX XXXX and no answer. How can a company let to large transactions clear 1 minute apart. Other card companies flag this type of transaction. The complaint was filed the same days as the transactions.
Company Response: Closed with explanation

Timely Response

2019-09-07

MS

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: I recieved my SSI benefits on XX/XX/2019. On XX/XX/2019 I went to an atm to withdraw money an my transaction was declined. At this point I called my card an it said I had a balance of {$20.00}. That is when I cancelled my card an reported my money was missing because I had not used my card at all since my check was deposited on Saturday XX/XX/2019. I was told by a lady I spoke with that I would receive a new card within 2 business days an all my money would be refunded to my card. When l recieved my new card on Thursday XX/XX/2019 I activated it zn it had a balance of negative {$15.00}. I am XXXX years old an alone I need my check that someone has stole from me.
Company Response: Closed with explanation

Timely Response

2019-09-07

Dayton, OH

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: Direct Express is the most difficult place to reach someone for help. Their CS people give wrong or partial information and usurp cases and disputes. They do not explain nor care if you can actually reach them about what the problem is. They do sham denials on disputes consistently on many people including myself. Money is lost. Lives are affected. This bank is horrible and social security needs to warm revieptients of all problems associated with using this card.
Company Response: Closed with monetary relief

Timely Response

2019-09-06

Parrish, AL

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-09-05

Opelika, AL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-09-05

Meherrin, VA

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Company Response: Closed with explanation

Timely Response

2019-09-05

TX

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: My younger sons email account was hacked by a person who has stalked and harassed me and my sons for the last three years. My sons email has been banned and he isn't able to use his account. Her name is XXXX XXXX XXXX and has hacked into all if our XXXX accounts using my direct express debit card. All of our passwords and debit card info is in my XXXX account. These unauthorized purchases have been made in the last 4 months. They were to XXXX XXXX, XXXX XXXX, and XXXX XXXX,.
Company Response: Closed with monetary relief

Timely Response

2019-09-05

Anaheim, CA

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-09-05

Cooperton, OK

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-09-04

San Jose, CA

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: on XXXX i found out some of the overdraft protection fee charging from my account first is XX/XX/XXXX XXXX dollars and other happen in XX/XX/XXXX another XXXXdollars charging from my checking account and another XXXX dollars overdraft protection fee i talk to the bank i said my saving account have enough money to cover also how come still need to charge that kind of fees i said long time ago i want to close my account your associate told me they won't charge any withdraw fee if i still have direct deposit it should be no problem but now they lie to me keep charging.
Company Response: Closed with explanation

Timely Response

2019-09-04

Hoard, TX

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2019-09-04

Corcoran, CA

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-09-03

Louisville, KY

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-09-03

San Jacinto, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: I filed a claim with Direct Express, card I receive my Social Security benefits on. I filed a claim on XX/XX/2019, for unauthorized purchases made on my card by my x boyfriend, and then I filed another claim on XX/XX/2019 for more unauthorized transactions, that my x roommate made without my permission, all totaling to the amount of XXXX I reported to the investigator that my x boyfriend stold my card, and my money, I gave them his name, and completed all the paperwork required. Direct Express combined both claims into XXXX claim number XXXX. Direct Express did there investigation, and DENIED MY CLAIM. How can they DENY my claim? I did not authorize these transactions. The investigator also denied my request for a formal hearing regarding this case. I talk to Direct Express and they could not tell me who investigated my claim there was no name on the paperwork. They just kept saying was that I was denied because there was BALANCE CHECKS on my card during the time it was stolen. I checked my statement and I can not find any BALANCE INQUIRIES, and why would this matter anyway? They said my claim was settled back in XX/XX/2019, but I received no notification that my claim was not going to be paid to me.
Company Response: Closed with explanation

Timely Response

2019-09-03

Culver City, CA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2019-09-03

Georgetown, IN

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-09-01

Arlington, TX

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: I was XXXX and on XX/XX/XXXX. XXXX XXXX a friends husband had a card sent to his house expidiated. Without my knowledge. He activated this card and withdrew my ssi benefits for the months of XXXX XXXX and XXXX. For {$720.00} {$740.00} and {$740.00}. They also had a drivers license sent to there house in my name. I wrote direct express and explained I was XXXX and no one had authorization to use. I didnt get our until XXXX XXXX. I found out then going to social sercurity that I owed these funds. {$2100.00} Which i am having to pay back. Due to Direct express dening my claim. I sent everuthing that they requested. I filed a police report. I am experiencing hardship and a fincial lose and strain from this clear act of fraud. I need help. They are ride hang up and dont answer any questions I have. This is a clear case and they have lied to me as well as cheated me out of the rights as a consumer has
Company Response: Closed with explanation

Timely Response

2019-09-01

OR

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: I called on the XXXX of XXXX to report my card missing. I paid for the 2 day shipping and didn't get the card until the XXXX. I was charged {$13.00}. I requested a refund as the card took as long as it would have taken to mail it. I have called 3 times with no resolution, in fact the last rep, I dealt with told me I needed to call fed ex, ( It was sent XXXX ), to see what happened. I explained that I was not the customer, having no input as to what company they used to send the card, and that although I was a Direct Express customer, Direct Express was the customer of XXXX, making that Direct Expresses responsibility. Since my two day service took 5 days I feel that they need to refund my {$13.00}.
Company Response: Closed with monetary relief

Timely Response

2019-08-30

Hon, HI

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-30

Jamaica, NY

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-08-30

El Paso, IL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-08-29

Clewiston, FL

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble using the card to spend money in a store or online
Company Response: Closed with explanation

Timely Response

2019-08-29

Newark, NJ

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Company Response: Closed with explanation

Timely Response