Comerica

2019-09-16

Chesapeake, VA

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble using the card to spend money in a store or online
Company Response: Closed with explanation

Timely Response

2019-09-16

Hamilton, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-09-16

Columbus, GA

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Complaint: On r about the XXXX of XXXX a i was imformed by the Social Security Administration that they had sent my benifits to DirectExpress and that they would send me A card. I spoke them and was told that they had mailed me a card to a address given to them from SSI. I told them that i did not live at that address and wanted to have a new card mailed to my new address. Upon receiveing my card and activateding it i noticed that the payments for XXXX and XXXX of XXXX were missing {$2000.00}. I called and reported this to DirectExpress. i also told them that i was in XXXX and never recieved the card that was used to withdraw the funds.I was imformed that i had to file paper about the funds missing and file a police report which i did. XX/XX/XXXX. I recieved a letter imforming me that my paperwork was recieved and i would know something in 45 days. Around the middle of XXXX i recieved a letter from DirectExpress stateing that my funds {$2000.00} would be put into my acount. They put {$1500.00} on XX/XX/XXXX or around then. After about a week anfd2 the other {$500.00} was not added i called and asked about the remaining fund. At first i was told that they were looking into it call back in 24hr but after a week of that i was told that they would not be sending iz to me because i did not file a report about missing funds. I told them i couldn't report it because i was in XXXX and that i never knew the card was mailed to me to know it was taken. They said they would send me a report or somethomg but nothing ever came. Now i can't get anyone to tell me anything ot even talk to me. I try to asks for someone but they say thats all they can do. I need my money. They mailef the. Card activated it they gave out the funds
Company Response: Closed with monetary relief

Timely Response

2019-09-16

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-09-16

Lake Worth, FL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-09-16

Chicago, IL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Untimely Response

2019-09-16

Columbia, MD

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with explanation

Timely Response

2019-09-15

Quartzsite, AZ

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: My son asked for me to cosign a {$35000.00} loan for a boat which he agreed to pay. Reason being that his credit rating was very poor. I expressed doubts that my good credit will be of help because of my low income. He assured me that he had talked to a friend in Comerica Bank and that there will be no problem. My credit rating has been around 810 for the last 30 years. Loan was approved and the Bank presented me with documents to sign. I failed to see that the Bank made me the Principal. To the best of my understanding my son 's income hoovers around {$100000.00} year. He has told me that he is 51 % owner of a company that invoices around {>= $1,000,000} per year with an approximate profit of about 7 %. He also told me that his credit rating was poor. My total income is {$29000.00} consisting of SS and two small pensions. I'm XXXX years old. My son has paid for the loan since the beginning but very inconsistently. There has been numerous late payments. The bank has sent me numerous letters regarding these late payments. I have redirected their attention to my son. Comerica Bank has ignored my requests. Comerica Bank has now re-possessed the Boat. It's my understanding that I'll be sued for whatever moneys are not recovered by the sale.
Company Response: Closed with explanation

Timely Response

2019-09-15

PA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: I recieved a call on XX/XX/XXXX from direct express, a customer service representative stating they seen an attempted fraudulant transaction and were calling to confirm it was not me. I told the CSR it wasn't and she said she was deactivating the card and issuing me a new one. Then on XX/XX/XXXX my childrens benefits were deposited and at XXXX XXXX someome from XXXX ohio fraudulantly stole over XXXX from their account using an atm. There was two transaction first was {$760.00} and the second transaction was in the amount of {$800.00}. I immediately on XX/XX/2019 reported the theft to direct express and filed a dispute. I was promised i would get the money back because i showed proof it was not me and my dispute was denied. Direct express is refusing to refund me the stolen money. I filed a police report with the XXXX police department in Pennsylvania where i reside. The chief himself faxed direct express all documents they asked me to send and still with no resolution. My child has a life threatening medical condition and i depend on his benefits to pay for his medication or he can die. Please help me.
Company Response: Closed with monetary relief

Timely Response

2019-09-14

Charleston, SC

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting a working replacement card
Company Response: Closed with monetary relief

Timely Response

2019-09-14

PA

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Complaint: I get XXXX direct deposited onto my direct Express card through Comerica Bank last week I had my card stolen and I got my new card and it said on XX/XX/2019 all my money will be available but they never transfer my money and I've been trying to call them since for a week now and no one is answering or transfer my money and it's messing up my life because my bills are not paid and I'm late on my rent and I might be evicted and I think that they should waive the fee of XXXX that I had the card expedited to me and you know this is like really upsetting where are these people with this Comerica Bank on the paperwork it says they're open 24 hours a day 7 days a week but they're not even answering the phone
Company Response: Closed with explanation

Timely Response

2019-09-13

Hagerstown, MD

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-09-13

Clayton, MO

Trouble using the card

Credit card or prepaid card: General-purpose prepaid card

Problem with direct deposit
Company Response: Closed with explanation

Timely Response

2019-09-13

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-09-13

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Don't want a card provided by your employer or the government
Company Response: Closed with explanation

Timely Response

2019-09-13

East Chicago, IN

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting a working replacement card
Company Response: Closed with explanation

Timely Response

2019-09-12

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-09-12

FL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: have a DIRECT EXPRESS card for deposit of my Social Security checks. In XX/XX/2019, I was CHARGED {$140.00} for a TOOTH WHITENNG KIT that I never ordered nor received. I was given a tracking # by Direct Express to check with local post office and they concurred that a package had been delivered to me back in XXXX, 2019 and left on porch in rocking chair. I NEVER received the package they are referring to. I am XXXX years old and rely on XXXX. just to pay my monthly expenses. I would never have ordered such an outrageous item! I complained to Direct Express and they gave me a " temporary '' credit while they investigated, only to rescind that credit 10 days later! I have been fighting this charge since XXXX to no avail. This week I received a letter from Direct Express stating " we are pleased to inform you that our investigation has concluded and your case is now closed. The {$140.00} " provisional '' credit dated XX/XX/2019 will remain as a PERMANENT credit on your card account. no such credit appeared on my card and my balance is {$.00}!
Company Response: Closed with monetary relief

Timely Response

2019-09-12

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble closing card
Company Response: Closed with explanation

Timely Response

2019-09-12

Charlestown, IN

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem with direct deposit
Company Response: Closed with explanation

Timely Response

2019-09-12

Killinger, PA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-09-11

Superior Township, MI

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting a working replacement card
Company Response: Closed with explanation

Timely Response

2019-09-11

Lucas, TX

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting, activating, or registering a card
Company Response: Closed with explanation

Timely Response

2019-09-11

Buffalo, NY

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-09-11

Baton Rouge, LA

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble using the card to pay a bill
Company Response: Closed with explanation

Timely Response