Comerica
Consumer Complaints
There are over 2601 complaints on file for Comerica. Dated between 2019-11-29 and 2011-12-13.
Complaints Page 7
2019-10-10
Santa Paula, CA
Unexpected or other fees
Credit card or prepaid card: Government benefit card
Company Response: Closed with monetary relief
2019-10-09
Baton Rouge, LA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Company Response: Closed with explanation
2019-10-09
OR
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Card company isn't resolving a dispute about a purchase or transfer
Complaint: At XXXX XX/XX/XXXXon XXXX XX/XX/XXXX 2019, I went to an ATM to withdrawal money to pay rent. The machine sounded like it was counting money. The door never opened to receive the money, and then it said transaction canceled. I went into the bank that then informed me I needed to contact card issuer. The ATM ate my money.
I went directly home. checked my Direct Express account and {$360.00} had been removed - {$360.00} I was trying to get and a {$4.00} fee I am not supposed to be charged because this is the first withdrawal of the calendar month. At exactly XXXX I began trying to call the number on back of the card.
For the next XXXX hours I tried over and over again. Called the number, then entered information just to be told I needed to call back because they were busy. 67 times I did this before I got through. Then the representative got all my information again, and stated she needed to forward me to an escalated dispute department. I was then promptly disconnected.
I tried calling again 42 times before they closed and never got a person again.
Next morning, I began at XX/XX/XXXX on the dot. This time it took 119 tries before getting a live person. They took down my information, and said they would send me a packet to fill out that needed returned within 10 days from the time of the call. Gave me a fax number ( which was wrong and I wrote it down twice ). I still haven't received the packet.
I mailed my story in detail to the XXXX XXXX office. I will do it again tomorrow. I tried faxing only to find they gave me the wrong fax.
This time it took me 94 calls to get a live person. I had to give them all of my information again just to get a fax number. Double check. Sent fax. This time it went through.
I am still waiting for this packet which I will both mail and fax. Along with another detailed letter.
This would be absolutely laughable if it wasn't so horrific. I have seen this has happened before. Disputes should never take this long or be this complicated. I have to pay rent. It took my entire XXXX payment. It can take up to 45 days to get the money back, and that is if they find I was not at fault.
Direct Express is a ripoff and steals from the most vulnerable. To switch to another direct deposit, I can't simply call because this is Direct Express. I have to go to an office that is over an hour away. I am completely 100 % home bound.
Company Response: Closed with monetary relief
2019-10-09
Boston, MA
Trouble using the card
Credit card or prepaid card: Government benefit card
Trouble getting information about the card
Company Response: Closed with explanation
2019-10-09
Sonora, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-10-09
Labarre, LA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble getting information about the card
Company Response: Closed with explanation
2019-10-09
Houston, TX
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief
2019-10-08
Mesquite, TX
Trouble using the card
Credit card or prepaid card: Government benefit card
Trouble using the card to spend money in a store or online
Company Response: Closed with monetary relief
2019-10-08
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation
2019-10-08
Granite, MD
Trouble using the card
Credit card or prepaid card: Government benefit card
Trouble getting information about the card
Company Response: Closed with explanation
2019-10-08
Arlington, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with monetary relief
2019-10-08
Mastic Beach, NY
Trouble using the card
Credit card or prepaid card: Government benefit card
Problem using the card to withdraw money from an ATM
Company Response: Closed with monetary relief
2019-10-08
Springfield, MO
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation
2019-10-08
Lake Nepessing, MI
Unexpected or other fees
Credit card or prepaid card: Government benefit card
Company Response: Closed with explanation
2019-10-08
Des Moines, IA
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief
2019-10-08
Rncho Domingz, CA
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief
2019-10-08
Atlanta Naval Air Station, GA
Problem getting a card or closing an account
Credit card or prepaid card: Government benefit card
Trouble getting a working replacement card
Company Response: Closed with monetary relief
2019-10-07
South Florida, FL
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: Comerica banks direct Express card for ssi benefits is impossible to get ahold of a lice person for the last 3 days I cant. I been on hold over 2 hrs just to be hung up on eventually after no help. I've tried every Avenue through the service. Its saying my pin is lost and my card # invalid, all false. I can not use my card it's not working I cant see a balance, nothing, ssi says it's the cards fault. My rent is due. I'm gon na be homeless.
Company Response: Closed with explanation
2019-10-07
Long Island City, NY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Social Security benefit for my mother who has XXXX 's was sent to a prepaid company called Direct Express. They don't have any people to talk to and automated service does not recognize her social security number. I'm allowed to call on her behalf as her Registered payee. I can not get any answers from this company or social security regarding where her benefits payment is. I am a young person who works in finance and can not make sense of this. It seems likely this method of transaction is defrauding many elderly people and this company is likely committing large scale elder abuse.
Company Response: Closed with explanation
2019-10-06
Leeton, UT
Problem with a purchase or transfer
Credit card or prepaid card: Government benefit card
Card company isn't resolving a dispute about a purchase or transfer
Complaint: There were 5 purchases that show up on my statement that i did not approve. I called US DIRECT EXPRESS over ten times before i was able to get threw. i was on hold for 45 minutes, talk to a customer service agent for 5 minutes, then was told to hold while he transferred me to the dispute department. I was on hold for 2 hours before i finally gave up. Worse company every. I dont know why ssa would use this company
Company Response: Closed with explanation
2019-10-05
IN
Trouble using the card
Credit card or prepaid card: Government benefit card
Problem with direct deposit
Complaint: I am XXXXyrs old and I receive social security every month on the XX/XX/XXXX of the month because I have XXXX XXXX I use direct express to receive my money every month an I have used direct express for about 6 yrs or so well this month on XX/XX/2019 I went to pay a bill and my card was declined so I called direct express an it said we are experiencing high call volume please stay on the line or if I was expecting a payment an did not receive it to call my payee witch would be the social security administration everything was fine with them my money was posted like normal. They wanted me to try to get in touch with directexpress I waited for 3 hours on hold just to get hung up on an here it is XX/XX/XXXX an still can't get in touch with directexpress an still no money I depend on that money that is the only income I receive because of my XXXX an I have bills to pay and I think there's definitely something strange happening so I read some other people 's review 's an comments about direct express an some people were saying they got a whole month of their income an could never get it an was getting a lawyer I could never afford a lawyer an this is not right by no means I can't eat or pay my bills I sure hope I can get my social security money soon I have nothing thanks
Company Response: Closed with explanation
2019-10-04
Brooksville, FL
Trouble using the card
Credit card or prepaid card: Government benefit card
Trouble using the card to pay a bill
Company Response: Closed with explanation
2019-10-04
Problem getting a card or closing an account
Credit card or prepaid card: Government benefit card
Trouble getting, activating, or registering a card
Company Response: Closed with explanation
2019-10-04
NC
Unexpected or other fees
Credit card or prepaid card: Government benefit card
Complaint: I receive my SSA benefits on a Direct Express Mastercard. On XX/XX/2019 fraudulent charges were made totaling {$170.00}. I immediately contacted Direct Express =found out charges where from XXXX XXXXXXXX and XXXX XXXX, which I did not authorize. Card was cancelled and a new one was issued which costs another {$13.00}. Was transferred to the Fraud Dept. Filled out the fraud form and mailed it as I was directed. On XXXX XX/XX/2019 received letter the funds were reissued to my card which they were. Thought everything was fine. On XXXX XX/XX/2019 the {$170.00} was removed from my new issued card. Immediately called the Fraud Dept of Direct Express. Was told that nothing could be done because the investigation was closed and not ruled in my favor. I have never received any information of why these charges were not fraudulent. I requested a number for XXXX XXXX stuff. The number given would not go through. XXXX XXXX XXXX XXXX which wasn't surprising. I also requested to speak to the Fraud investigator who ruled not in my favor. Of course, the agent did not know who it was. I have called repeatedly for days trying to get a rep but now automated message saying my account is not available. To call back at a later date. What I am getting from this is Direct Express or Comerica Bank have no intention of reimbursing my {$170.00} or notifying me of what this XXXX XXXX is. Is there anyway you can help me? How many other elderly I am XXXX, have been ripped off this way? Thank you so much.
Company Response: Closed with monetary relief
2019-10-03
Van Nuys, CA
Problem getting a card or closing an account
Credit card or prepaid card: Government benefit card
Trouble closing card
Company Response: Closed with explanation