Coinbase, Inc
Consumer Complaints
There are over 2974 complaints on file for Coinbase, Inc. Dated between 2019-11-25 and 2014-09-10.
Complaints Page 59
2018-01-11
Reynolds, IN
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: My account on XXXX has been temporarily suspended and there is no sign of them opening it. My bank reversed a transaction and it had locked my account down. I 've contacted coinbase several times and this issue has went unresolved and unanswered. I sat on hold one night for 2 hours just to be told that it was escalated and have a nice day. Since then, I 've not received one response back. On XX/XX/XXXX I asked about a {$300.00} transfer that was sent to binance by myself, but never showed up. Case # XXXX and that went unresolved.
XX/XX/XXXX ( # XXXX ) was when the account locked down and I also have $ 300+ in there. I 'm been removed from the {$600.00} I put in it between the transfer to XXXX that did n't go, and the other half that they are holding hostage on there exchange.
Case number # XXXX Case number # XXXX follow up from call, still no action.
# XXXX. Final reply no resolution
Company Response: Closed with explanation
2018-01-10
CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I signed up for Coinbase early around 2013, and have recently been active. Ive placed orders over {$300.00}, and gave the company all of my sensitive information : Drivers license, phone number, bank account info, and so on JUST to verify my account. I opened XXXX account, and while I was trying to confirm my identity, it suspended me for NO REASON. It kicked me out and wouldnt let me back into XXXX. Thats fine, but why would you SUSPEND my Coinbase account too?!? I am literally in awe. I wrote in Support ticket, have been waiting for weeks. Nothing. If youre in the business to scam accounts like mine to keep small chump change, youre doing it wrong. I understand risk and identity theft protection, but this is ridiculous. Im coming in from the same XXXX device id, same ssl fingerprints, same IP Ive used to log in to my Coinbase account, WHICH is still logged in and you should probably still HAVE my most recent XXXX. Why did you suspend me?
Separately, you had emailed me to confirm my bank account name which youve somehow ironically used my Nickname to verify, which doesnt make sense. Why would you use my nickname to verify my bank account as opposed to the legal name Ive provided you ON THE ACCOUNT? You also had asked me to verify my identity to which I followed your link that leads me to nowhere your account is already verified what am I supposed to do next? Contact support? Wait for a year like some people did? This is ridiculous.
Company Response: Closed with explanation
2018-01-10
Problem adding money
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I accidentally put in an incorrect reference number when i was making an international payment to coinbase for my account, and I have contacted my bank XXXX who have not been able to tell what has happened, only that they are not able to trace the money as coinbase now have it in their system. Coinbase have absolutely no customer service and it is disgraceful, they should not be allowed to operate as the no1 cryptocurrency investment site. I have tried to message their support team on the website providing all my details, I had my bank amend the transaction so the correct reference number was added to the payment but I have heard nothing from coinbase, and I have not been told there has been any interaction between coinbase and XXXX. How can a site as big as coinbase is now not have a telephone service running which I can call? It is shocking and have never experienced anything like this. I simply want my money to be placed into my account and to have some interaction with coinbase as they are leaving others like me in the dark as I am not the only one to have issues with their customer service.
Company Response: Closed with explanation
2018-01-10
Burlingame, CA
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I purchased XXXX dollars worth of Bitcoin on the XXXX app Coinbase on XX/XX/XXXX, and sold XXXX dollars worth of Bitcoin on XX/XX/XXXX. I have not yet received my funds which were supposed to arrive no later than XX/XX/XXXX.
I have contacted Coinbase " support '' through multiple facets, such as IM on their website, email, and phone, but it is to absolutely NO AVAIL. This is incredibly disappointing, as I have essentially been robbed of my money. One must take self accountability to losing money due to poor investments, however this is just plain FRAUD and theft.
Coinbase has only responded to me once with the " We are looking into your issue and are working hard to resolve this '' type of message ... 2 weeks ago.
I am a struggling college student and I have definitely learned my lesson -- but I need my money back. Please help.
Company Response: Closed with explanation
2018-01-10
Bissell, CT
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-10
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hello, after browsing various websites, it seems Coinbase are notorious for holding your money and not actively helping consumers withdraw their funds.
I wish to withdraw my funds from coinbase, having followed instructions, paying for transfer fees, but I am still unable to withdraw. I have also contacted Coinbase via email, but am now not being replied too.
Company Response: Closed with explanation
2018-01-10
Gastonia, NC
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I sent a transaction from one wallet to another on the site. Reference code XXXX.
The transaction sublitted on XXXX/XXXX/XXXX and was stated to be transferred on XXXX/XXXX/XXXX.
It is now XXXX/XXXX/XXXX and the item is stuck in pending.
I have done various other transactions with the same parameters and they have cleared fine.
I have contacted the company through phone call 4 times and email XXXX and have been promised it will be cleared that day with no response or action after that.
Company Response: Closed with explanation
2018-01-10
Beaver, UT
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XXXX/XXXX/17 I sent a bank wire deposit of {$1200.00} and has still not been a credit to my account on coinbase I called the customer service support number no response have been sending emails and keep getting automated emails giving me instructions how to do it and it still does not work I have followed every instruction that they required
Company Response: Closed with explanation
2018-01-10
San Francisco, CA
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-10
TX
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XXXX XXXX XXXX, I transferred XXXX bitcoin from Bittrex.com to Coinbase.com. While XXXX shows the transaction was completed and successfully sent, Coinbase does not show that any amount of this transaction was received, or even pending. There 's no evidence on Coinbase that any bitcoin was received at all. I have contacted Coinbase about this issue twice in the past, once via the online support on XXXX/XXXX/XXXX ( Case ID : XXXX ), then again through Coinbase 's telephone support on XXXX/XXXX/XXXX ( Case ID : XXXX ). These cases are still open on Coinbase and unresolved. I have been unable to gain access to my funds in nearly 3 weeks.
Through XXXX I was able to find my Coinbase address to which I sent my Bitcoin, as well as the Transaction ID : Address : XXXX TxId : XXXX
Company Response: Closed with explanation
2018-01-10
Foothill Ranch, CA
Unexpected or other fees
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I traded bitcoin on Coinbase and did several transactions. However, since last month I was suddenly asked to provide SSN when I do any action like sell or withdraw. I do n't have SSN but Coinbase allows me to do trade in the beginning. For now, I still have XXXX $ in my USD account and I can not withdraw my money. I contacted Coinbase since last month but no one reply.
Company Response: Closed with explanation
2018-01-10
Pasadena, CA
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-10
Katonah, NY
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XXXX XXXX, 2017, My Coinbase account ( under my email : XXXXXXXXXXXX - Case Number # XXXX ) was unsuspectedly suspended. It is most likely due to a faulty chargeback from my bank. Since there is a debit in my account, I have tried depositing the proper funds to unfreeze my account. When I submit to deposit the proper amount of funds - it says the payment was cancelled yet my account says there is {$0.00} of debit I owe. So after, when I found out Coinbase has cancelled transactions with that bank account associated with the chargeback, I tried setting up another payment option, which I have verified through Coinbase. Since it still only says {$0.00} owed my account is still frozen and I can not pay off the original debit of {$700.00}. I have contacted Coinbase support via telephone and they told me my ticket was placed with a department specialist on XXXX XXXX. They have locked me out of my XXXX account so I can not even log-in to see my funds, which I ca n't even see if they are even there. I have heard nothing from Coinbase support since. I either need my my account un-froze so I can transfer funds from my XXXX account to my coinbase account or re-instate my XXXX Checking to deposit the proper funds. If by the time this message is received by Coinbase and I was finally able to deposit the funds owed, then promptly un-freeze my account. Thank you.
- XXXX XXXX
Company Response: Closed with explanation
2018-01-10
San Mateo, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-10
Fishers, IN
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-10
Jacksonville, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I sent a bank wire on XXXX XXXX in the amount of {$22000.00} to Coinbase. After several days I contacted them through their website ( recommended by Coinbase for complaints ) I have yet to receive my money credited to my account nor have the sent my funds back to me. It is now XXXX XXXX.
My bank XXXX XXXX bank contacted their bank, XXXX XXXX Bank and their wire dept. and their wire/operations dept. confirmed that the {$22000.00} was posted to their ( Coinbase ) account on XXXX XXXX. That being said, wheres my money?
As of XXXX XXXX my bank issued a wire reversal and reached out to Coinbase two different times with no response.
Company Response: Closed with explanation
2018-01-10
Garden Grove, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX I started an ACH transfer through the Coinabse websitein the amount of {$1000.00}. I received an email from Coinbase the following day acknowledging the transfer was initiated and that they received my money ( see upload for screenshot ). It also appeared as pending on my transaction history on XX/XX/XXXX. But as of XX/XX/XXXX the money has never shown up in my Coinbase or XXXX accounts ( XXXX Is their sister site that works together with the main Coinbase site ).
But even more alarmingly the transaction has mysteriously disappeared from my transaction history on Coinbase and XXXX as if it never took place. It is very scary to see the record of my money transfer disappear from their website. I did some research online and discovered there has been dozens if not hundreds of complaints on various online forums regarding Coinbase customers who have never received their funds weeks or months after sending it.
You can see for yourself by doing a XXXX search for Coinbase scam or Coinbase fraud. I wish I knew about the history of this company beforehand I would have never done business with them.
Here is a copy of the email they sent me on XX/XX/XXXX acknowledging the ACH transfer and receipt of {$1000.00}. So I do have the email record of the transaction but when logged into their website there is longer any record of it.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Hi XXXX XXXX, OnWednesday XX/XX/XXXX you authorized Coinbase to fund your Stored Value Account with {$1000.00} from your linked bank account. We have debited your linked bank account accordingly.
Deposit reference : XXXX Within 2-4 business days, these funds should be available in your XXXX balance. Coinbase does not charge a fee for this transaction.
It is the policy of Coinbase, Inc. not to refund its fees for completed transactions unless otherwise required by law. You may withdraw funds from your Stored Valued Account at any time. A bank transfer fee up to {$0.00} may apply to this transaction.
For customer service inquiries, please contact customer support. Please include your reference code XXXX.
Coinbase, Inc., XXXX XXXX XXXX, # XXXX, XXXX XXXX, CA XXXX, ( XXXX ) XXXX.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- According to the Coinbase email the ACH transfer should appear in my XXXX balance within 2-4 business days. It has been longer than that but my USD balance in XXXX still shows XXXX as of today XX/XX/XXXX.
My bank transaction history does in fact show a transfer from my checking account to Coinbase on XX/XX/XXXX as follows : XX/XX/XXXX COINBASE.COM/BTC ID : XXXX CO : COINBASE.COM/BTC {$1000.00} I am desperate right now to recover my money as I can not afford to lose it please help. According to their website Coinbase is insured by the FDIC which is why I felt comfortable doing business with them in the first place and heard a lot of good things about them. They are probably the most well-known bitcoin exchange in the world but after doing some deeper digging I have discovered they are far from reputable. Before Coinbase the biggest most well-known bitcoin exchange was XXXX XXXX which has gone bankrupt and disappeared along with XXXX of dollars of their customers money. If I had known about the rather shady history of the crypto world I would have never put any money into it.
Coinbase took my money but never funded my account. Please help me get it back. They even when as far as to scrub all record of the transaction from both of their websites. This to me is a clear case of fraud. I have called and emailed them several times but they never reply. If you have any questions or require more information please do not hesitate to contact me. I have provided my email and phone number and uploaded supporting information. Thank you so much.
Company Response: Closed with explanation
2018-01-10
Bonnie, UT
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-10
Arco, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I made a deposit of {$1000.00} at XXXX XXXX PST XX/XX/XXXX from my XXXX XXXX XXXX checking account. I also made a second deposit of {$1000.00} at XXXX XXXX PST XX/XX/XXXX from my XXXX XXXX XXXX checking account. I was sent an email ensuring that all my funds would arrive within 2-4 business days so that I would be able to utilize them. At the time of writing, it is XXXX PST XX/XX/XXXX and my funds have not arrived yet.
I have tried calling the customer support of Coinbase, but they have been of no help to me. They say that " the funds will eventually arrive '' but I have plans with the money that have been postponed due to the delay.
Company Response: Closed with explanation
2018-01-10
Atlanta, GA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XXXX/XXXX/XXXX I initiated a wire withdrawal from Coinbase.
The transfer ID is XXXX The amount was for {$10000.00} USD Outgoing to XXXX XXXX XXXX XXXX The estimated payout date was XXXX XXXX - XXXX XXXX, XXXX UTC I have tried reaching out to the company through a support ticket but have not heard back.
I am worried about my money.
Company Response: Closed with explanation
2018-01-10
MN
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I 'm trying to sell my crypto currency. XXXX bitcoin and XXXX ethereum in my Coinbase account. I want to liquidate and turn this into cash. Whenever I try to sell it says I need to verify my identity. I am unable to verify my identity and it gives no support. My information is correct and I am within my sales limits. I have tried countless times to verify and I get the same nonhelpful error message saying they could not verify my identity. My money is now frozen because they wo n't let me sell without verifying my identity and their identity verification is broken. I want my money out asap but they 're essentially holding it ransom. I was able to buy and sell before and then suddenly my accounts were frozen. I have uploaded my ID and given them my ssn and still can not access my funds.
Company Response: Closed with explanation
2018-01-10
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: Coinbase will not allow me to withdraw my money.
This is a scam company that wont allow a bank account to be set up therefore unable to withdraw!
Company Response: Closed with explanation
2018-01-10
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I began a XXXX transfer of XXXX on XXXX XXXX. The account the money was sent from had processed the order by XXXX XXXX.
Despite this my money has still not arrived in the XXXX/Coinbase account that it was sent to.
I 've sent messages to them asking them to resolve the situation from the XXXX of XXXX but have received mostly automated messages. The one message that did not seem automated was one stating that a " at this time we have escalated your case to a specialist. '' That was on XXXX XXXX. I have not heard anything in response since despite sending multiple messages via email & XXXX.
Company Response: Closed with explanation
2018-01-10
Gardena, CA
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-10
Okc, OK
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation