Coinbase, Inc
Consumer Complaints
There are over 2974 complaints on file for Coinbase, Inc. Dated between 2019-11-25 and 2014-09-10.
Complaints Page 54
2018-01-16
Irwin, IL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-16
Boston, MA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XXXX XXXX, 2018 I purchased XXXX ETH and XXXX LTC for {$2100.00} USD and {$860.00} USD respectively through https : //www.coinbase.com. On their site, they indicate they advertise that after business 3-5 days, the ACH payment will process, and then they will provide the currency " instantly '' once the bank processes the payment ( see photo 3 for their advertisement of the process ). Based upon their advertising, my understanding was that I would receive the ETH and LTC within 3-5 business days from the time the ACH was initiated. On XX/XX/XXXX, the funds for the aforementioned purchases went out ( see image 4 ). At the very latest, per their advertisement ( image 3 ), funds should have been available by that friday, XX/XX/XXXX. By not having access to my funds and by falsely advertising when my funds would be available, I have experienced a tangible loss in value as the value of ETH & LTC have fallen substantially. Numerous other instances of Coinbase defrauding customers and cancelling or delaying transactions when it is convenient to them can be found online. I believe they are buying currency and fulfilling orders as the price suits them, rather than at the appropriate time when the funds are received per their advertised image 3. Customer support has been completely unresponsive to any inquiries and I 've received no responses from them.
There has been no action from Coinbase despite taking my money 7 business days ago.
Company Response: Closed with explanation
2018-01-16
Oswego, IL
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-15
Indianapolis, IN
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Between XX/XX/XXXX and XX/XX/XXXX I sold roughly {$600000.00} worth of Bitcoin on Coinbase 's exchange XXXX. Anticipating the sale, I previously requested to raise my daily withdrawal limit on XX/XX/XXXX. Since that support request I have received no communication on my request and it is in turn causing me significant complications in my life not to have access to MY money.
Coinbase has clear directions not to submit a duplicate support ticket for the same issue, however I did reach out to a representative that is active on XXXX to see if he could look into my issue but there was no return communication. Their support line is impossible to get through on as well. I feel that I have exhausted my options from an unresponsive company.
Coinbase is effectively holding my money hostage as a XXXX interest loan. I bought a house in cash with a closing date on XX/XX/XXXX and I am forced to take out a loan in order to pay for my house now resulting in unnecessary interest fees. Furthermore estimated taxes are due on XX/XX/XXXX and I will be unable to pay the full amount most likely resulting in penalty fees. Both of these things are putting economic strain on my life.
I 've been a customer of Coinbase since XX/XX/XXXX and I 've submitted all proper documentation, I 've also been a consistent customer establishing a known banking relationship with them. It is absolutely unacceptable that they are not responding to my support request and furthermore that they are even legally able to hold money hostage like they are.
Company Response: Closed with explanation
2018-01-15
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I no longer have access to my account as its been 'temporarily disabled ' by Coinbase following a number of incorrect password attempts. I 've contacted Coinbase on the XXXX XXXX 2017 ( support case : XXXX ) asking them to re-enable my account to manage my wallet. I did n't receive a response, even after a chasing email.
I raised another case ( XXXX ) since and received a generic response linking me to a guide to reset my password, which is unrelated to my issue ( I did perform a password reset in case this was the resolution, however it was not ). I replied to this email with screenshots of the 'temporarily disabled, please contact support ' message, but still have not received a response.
Until Coinbase unlock my account, giving me access once again, I can not access any funds in my wallet.
Company Response: Closed with explanation
2018-01-15
Phoenix, AZ
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: XXXX suspended my account and froze my money without giving me any explanation. What can I do to restore trading functionality and get my funds back?
XXXX case ID is XXXX
Company Response: Closed with explanation
2018-01-15
Bayside, NY
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
Arlington, VA
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-15
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Unable to log in as 2FA code was lost. Filed initial ticket on XXXX XXXX 2017. Case ID # XXXX.
Issue still not resolved. Keep on receiving the same automated responses and instructions, despite me continually telling them that they do n't apply in my case.
4 days sometimes goes by with no communication. Unable to access my account and funds.
Company Response: Closed with explanation
2018-01-15
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: 1. On XXXX XXXX XXXX I transferred XXXX Euros into my Coinbase account from my normal XXXX XXXX account. Here is the reference from my bank account in pounds ( GBP ) : XXXX XXXX COINBASE 2. On XXXX XXXX XXXX I received this message : We appreciate your interest in Coinbase! However, we 're unable to process your recent deposit for XXXX EUR sent on XXXX because : Unfortunately, a further review has determined that we are unable to clear your account 's ability to receive deposits at this time. If you believe this is an error or have further information please contact us at XXXXXXXXXXXX These funds will be returned back to the sending bank within XXXX business days.
3. I contacted Coinbase via an online form as follows to query this and ask for my funds to either be credited or returned : XXXX XXXX XXXX Case # XXXX.
XXXX XXXX XXXX Case # XXXX.
XXXX XXXX Case # XXXX.
XXXX XXXX Case # XXXX.
No action was taken by Coinbase regarding any of these support requests. Coinbase still have my XXXX Euros today and this has in effect been taken since XXXX XXXX XXXX.
4. On XXXX XXXX I got an email from Coinbase : Hi there, Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Thank you for your patience.
Regards, XXXX 5. I heard nothing further after this despite chasing Coinbase, so in early XXXX I decided to phone Coinbase.
6. I couldnt find Coinbase 's phone number on their website it was not obviously made available.
7. In desperation I googled for Coinbase Phone Support and it came up with the number XXXX XXXX 8. I of course now realise this was bogus.
9. I called this number on XXXX XXXX XXXX and a very helpful guy who I thought was on your support desk said he would credit my XXXX Euros XXXX. I was so relieved I let my guard down and was cleverly scammed.
11. He asked me to open a browser and a piece of software was downloaded.
12. He said that they had to synchronise various accounts to fix the issue.
13. 4 Bitcoins as well as 3 Litecoins and XXXX Ethereum were all moved to wallets that werent mine while my PC screen was black.
14. He also withdrew XXXX from my XXXX XXXX account and stole that too.
15. The value was about XXXX USD at the time as far as I remember.
16. I didnt realise what was going on until it was too late.
17. I called Coinbase 's real helpdesk this same day after locating the correct Coinbase number and the agent locked the account. I received this email : Hi there, Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Thank you for your patience.
18. I heard nothing further you can imagine how desperate I was to discuss a major security breach with Coinbase.
19. On XXXX XXXX XXXX I reported the Crime to the XXXX police Crime Reference Number : XXXX 20. I sent this email to Coinbase : Sent : 13 XXXX XXXX XXXX On XXXX XXXX, XXXX at XXXX XXXX wrote : I have heard nothing. I have had 4 bitcoins and other coins and XXXX stolen.
This was due to dialling a false Coinbase support number XXXX.
I also have an outstanding query from XXXX relating to XXXX that I paid in to Coinbase, was rejected, and Ive never had returned.
Please contact me as a matter of urgency on these two matters.
21. No reply from Coinbase.
22. I then recently raised Case # XXXX with Coinbase. No reply.
So there are three major issues outstanding : 1. Coinbase have taken XXXX Euros. Coinbase wont credit it or return it. This has gone on for XXXX months so far.
2. Coinbase 's dreadful support led to the loss of a lot of money and I feel Coinbase are partially responsible.
3. I feel emotionally scarred and very let down.
Thank you.
Company Response: Closed with explanation
2018-01-15
Burke, VA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-15
Chicago, IL
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-15
Briones, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
Coral Gables, FL
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
Phila, PA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
Santa Barbara, CA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
Las Vegas, NV
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
Bloomington, MN
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Coinbase transaction placed and was promised on XXXX XXXX XXXX. Bank checking account was charged the transaction amount and fee. Funds were to be available XXXX XXXX XXXX inside of coinbase. Money is still out of my account and the purchase is still not in my wallet. I filed 2 support tickets under two different categories over the last month. XXXX response from company. I have all documents to support this claim and will provide as needed.
I have tried to contact customer support but the phone system does not handle financial issues that are sensitive. Support tickets have received zero response. I have reached out to all moderators on their reddit page, also no response.
XXXX XXXX - {$1000.00} removed from my account.
XXXX XXXX - Estimated delivery date of purchase to Coinbase.
XXXX XXXX - Unrelated to dispute I receive an annual e mail from Coinbase in regards to privacy contract and dispute resolution.
XXXX XXXX - Based off information in Coinbase email I run a report that shows this transaction as COMPLETED. Which it is not.
XXXX XXXX - Support tickets filed and every available alternative to contact exhausted. Was told multiple support tickets by the same person would slow down their response.
XXXX XXXX XXXX - Still no contact in regards to dispute. No support ticket showing up in my cases under my support settings inside of XXXX.
Still says pending inside of coinbase.
Please advise on what approach would be best.
Company Response: Closed with explanation
2018-01-15
Arcadia, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-15
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
Ridley Park, PA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-15
San Diego, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-15
Waynesburg, PA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XX/XX/17 I submitted a support request asking for access to the 20 BTC in my vault. The substance of the request related to changing my secondary email, which would be necessary to access my BTC. Over the next few days I received a number of automated responses indicating there was no solution to this fairly straightforward issue, making my money inaccessible. Over the last two weeks I have sent a number of emails to coinbase requesting attention to my case as it involves a substantial amount of money. So far I have not received any response indicating that there exists any sort of support for existing coinbase customers. I do understand that coinbase continues to sign up new accounts, so it appears resources are only being spent on increasing revenue, at the expense of serious issues facing existing users.
Company Response: Closed with explanation
2018-01-15
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: Trading functionality has been " temporarily suspended '' on my XXXX account since XXXX XXXX 2017, this means my money is stuck in the exchange and there 's nothing I can do to solve this issue.
Customer support is not writing back since XX/XX/XXXX.
How can I get my money back?
Coinbase/XXXX case ID is XXXX
Company Response: Closed with explanation