Coinbase, Inc
Consumer Complaints
There are over 2974 complaints on file for Coinbase, Inc. Dated between 2019-11-25 and 2014-09-10.
Complaints Page 53
2018-01-16
Colville, WA
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: My account at coinbase.com is locked and I can not access it. They have thousands of dollars of my funds in their system that I can no longer access. I have contacted customer support for over a month now and gotten no reply.
Company Response: Closed with explanation
2018-01-16
Abilene, TX
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On or around XXXX XXXXh, 2017, I attempted to transfer approximately XXXX BTC from Coinbase's "Vault" to the "Wallet" feature inside of my personal Coinbase BTC account. However, when attempting to do so, I get the error message, "Withdrawal Already In Progress On Vault". [Case number: #XXXX]
Normally, the account should send two emails to two separate email accounts listed in my Coinbase account. Then I'm required to confirm the transaction via these emails. I have not received any emails regarding this transaction.
Ironically, when I made the same attempt to transfer ETH from my ETH Vault to the ETH Wallet, the system worked as expected. I was able to withdraw my funds without any issues.
I've emailed and called Coinbase's customer support. I have waited patiently for a solution to allow me access to my funds. I've only been told that tech support will " ...get to it when they can". It's been over two weeks and I still haven't heard anything back from them. I believe enough time has passed for this issue to be resolved.
Unfortunately, a brief XXXX search will show that I am not the only customer to experience this.
What I want them to do is to put ALL of my funds into my BTC >Wallet< so that I can successfully transfer it OUT of my Coinbase account.
Company Response: Closed with explanation
2018-01-16
Thousand Oaks, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX I sent Coinbase Inc. a wire in the amount of {$20000.00} from my business account to my personal account at Coinbase. After a few days the funds were still not in my account. I contacted Coinbase and they stated on XX/XX/XXXX that {$20000.00} would be reversed back due to my personal account name not matching my business. They stated it would take at 7 to 10 business days to process the reversal as of XX/XX/XXXX.
I followed up well after 10 business days on XX/XX/XXXX, and Coinbase stated that they have a specialist addressing it and will follow up with me as soon as possible.
I contacted Coinbase on XX/XX/XXXX due to lack of response.
They still have not responded to me as of XX/XX/XXXX.
Company Response: Closed with explanation
2018-01-16
Long Beach, CA
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I added {$60.00} to my Coinbase account on XX/XX/XXXX and today is XX/XX/XXXX and my money has not been added yet, it still shows pending. Theres no valid telephone number to call this company and they only respond back with general information not about ; where is my money. This company is a scam and should be shutdown. How do you have a $ XXXX company and no contact number nor any type of customer service? Clearly a scam
Company Response: Closed with explanation
2018-01-16
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Coinbase has not been able to resolve the issue of me being locked out of my account for 2 months now. I 've provided all the information required and they still ca n't confirm when I 'll have access to my account.
Company Response: Closed with explanation
2018-01-16
NC
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On XXXX XXXX, 2018, I made a Bitcoin ( BTC ) transaction from my XXXX account to my Coinbase.com account. It was for a total of XXXX BTC.
Apparently the transaction was " successful ''. However, it is now sitting in my Coinbase account as " Pending ''. So it has not cleared my account. In other words, I do not have access to this BTC, nor can I trade it, etc. If the transaction is 100 % successful, it would say " Completed '', and I would have access to this BTC.
Coinbase advertises that they will take no longer than 72 hours for a transaction. This has now taken over 16 days.
I have now sent 7 emails with details and screenshots to both XXXX and Coinbase and asked them to respond and resolve the issue. I have received no responses.
Company Response: Closed with explanation
2018-01-16
Cumming, GA
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-16
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I transferred XXXX on the XXXX XXXX 2017 to coinbase and the money is still not showing in their account.
I made a SEPA international bank transfer, I 've spoke to my bank XXXX XXXX and they confirmed my payment reached their account.
Company Response: Closed with explanation
2018-01-16
Arvada, CO
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Coinbase.com has locked me out of my account and will not respond. I was locked out when I attempted to open an account with XXXX, their sister-company, which shares login credentials. After attempting to enter my Coinbase account credentials, as instructed, I was locked out of both XXXX and Coinbase accounts.
I 'm unsure how much of my money Coinbase is currently holding as I 've not been able to check my balance.
I initiated the following trouble tickets, neither of which has gotten any sort of response from their support department. I also spent 2.5 hours on XX/XX/XXXX on their support number ( XXXX ) where I was told that the account was locked in error and that they would escalate the issue and that it would be resolved in approximately 5 days. ( They made the same statement in an email I received from them on XX/XX/XXXX. See email text below ... ) Existing tickets : XX/XX/XXXX # XXXX XX/XX/XXXX # XXXX After calling in, I got the following email response from Coinbase ( date : XX/XX/XXXX ) : > Hello, and thanks for reaching out.
> > Ive taken a look at your account and it appears that you are not currently eligible to create a purchase order. This restriction may have been applied in error.
> Ive just escalated your case to our subject experts who will be completing a review of your purchasing eligibility shortly.
> You will receive a notification email if were able to restore your purchasing ability.
> Please note that while these reviews are typically completed within 4-5 business days, it can sometimes take longer depending on our current case volume.
> For security reasons, Coinbase can not guarantee eligibility for every account. If your account has experienced chargebacks in the past this, as an example, can impact your eligibility.
Company Response: Closed with explanation
2018-01-16
Stilesville, IN
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-16
Tuckasegee, NC
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Coinbase debited my account and still has not made the funds available. It has been two weeks. My bank account has been debited but I cant get any support from them. Apparently this is common with them and CFPB is the only way to get them to do anything.
Company Response: Closed with explanation
2018-01-16
Santa Ysabel, CA
Wrong amount charged or received
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-16
Kosciusko, MS
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: COINBASE Delayed Transaction Your USD will arrive by the end of day on Friday XX/XX/XXXX.
Created XX/XX/XXXX XXXX PST XXXX USD XXXX BTC Subtotal {$2500.00} Fee {$38.00} Total Payout {$2500.00} Today is XX/XX/XXXX. I have not received my money. I have send numerous emails and tried calling Customer Service with no luck. I have not received a response and no one answers the customer service line, they put you indefinite hold. I 've held for 2 hours, no answer. I really do n't have any idea on what steps to take to get my money sent to me. This company does not have customer service and no way to get information.
Company Response: Closed with explanation
2018-01-16
CT
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I sent two wire transfers of {$500.00} and {$2500.00} to Coinbase ( coinbase.com ) on XXXX and XXXX, respectively. These transfers were supposed to clear in 1 day. However, despite a week passing and three emails to their support, the money is unavailable. My contacts have been unanswered thus far.
Coinbase account : XXXXXXXXXXXX Wire transfers info : Item # : XXXX Amount : {$2500.00} To : Coinbase, Inc Fee : XXXX Service : Next Day Item # : XXXX Amount : {$500.00} To : Coinbase, Inc Fee : XXXX Service : Next Day
Company Response: Closed with explanation
2018-01-16
San Jose, CA
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-16
Camarillo, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-16
Sacramento, CA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XXXX XXXX - XXXX XXXX, 2018 I purchased {$300.00} in Litecoin from Coinbase using my bank account. My transaction has been pending for the last 9 days.
Details : {$300.00} to purchase Litecoin @ {$280.00} I have sent Coinbase an email directly and contacted them through XXXX.
My case # is : XXXX
Company Response: Closed with explanation
2018-01-16
Choctaw Beach, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-16
CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX, I initiated a wire transfer of the amount of {$2000.00} from my bank ( XXXX XXXX XXXX ) to the following recipient : Coinbase, Inc XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX Routing/ABA Number : XXXX Account Number : XXXX Recipient Instructions/Message : XXXX ' On XX/XX/XXXX, the wire transfer of the amount of {$2000.00} was reversed which is reflected in my bank statement.
On XX/XX/XXXX, {$2000.00} was sent from my bank account to Coinbase however this amount was not transferred to my Coinbase or GDAX account and the balance does not reflect the transfer was completed successfully.
I 've sent 2 emails to the Coinbase/GDAX support team on XX/XX/XXXX and XX/XX/XXXX and have not received a response from them.
I would like to cancel my wire transfer.
Company Response: Closed with explanation
2018-01-16
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-16
El Cajon, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-16
Beaux Arts, WA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-16
Saint Charles, MD
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-16
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-01-16
Archer, ID
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation