Capio Partners, LLC
Consumer Complaints
There are over 694 complaints on file for Capio Partners, LLC. Dated between 2019-12-12 and 2013-07-26.
Complaints Page 18
2017-07-09
Harsens Is, MI
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-07-07
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Company Response: Closed with non-monetary relief
2017-07-05
Riverdale, GA
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-06-30
Brandon, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with non-monetary relief
2017-06-27
Taylor, MI
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-06-27
Lk Buena Vis, FL
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Complaint: A company called Capio Partners is not providing me with validation that I owe them any money. They are reporting that I have an unpaid debt with them of {$370.00} but I have never done business with them and I have never received any letters or notices from them. The account number on my credit is : " XXXX ''. I only found out there was an account on my credit report when I checked my credit recently and it was pointed out that I had a collection. I 've done some research online and I have only come across negative reviews and complaints by other consumers who have been harassed and scammed by this company. I will not give my money to a company I do not recognize and who will not tell me why they want me to pay them.
Company Response: Closed with non-monetary relief
2017-06-27
Jacksonville, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX NOTICE OF PENDING LITIGATION SEEKING RELIEF & MONETARY DAMAGES UNDER FCRA SECTION 616 & SECTION 617 Please accept this final written OFFER OF SETTLEMENT BEFORE LITIGATION as my attempt to amicably resolve your continued willful violation of the Fair Credit Reporting Act regarding your refusal to delete all of the UNVERIFIED account information from my consumer file. <P/>Despite my three written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. In the results of your re-investigations, you stated in writing that you verified that these items are being reported correctly? You still have not identified who in your company verified the accuracy of these accounts or how they verified them? <P/>As previously pointed out to you, XXXX Law Dictionary, XXXX Edition, XXXX, defines Verification as, Confirmation of correctness, truth or authenticity, by affidavit, oath, or deposition. Affidavit of truth of a matter stated and object of verification is to assure good faith in averments or statements of a party. <P/>What this means is that your company must be willing and able to produce a document that proves the account ( s ) in dispute belong to me and the information being reported is accurate and you must be able to do this in a court of law. Someone in your company must authenticate the documents in your files that were used to verify the disputed accounts and to do this they must have 1st hand knowledge of the alleged account ( s ) and all that has ever transpired for the alleged account ( s ), under oath and under the penalty of perjury. <P/>Your failure to provide me with verifiable proof required for your company to post the accounts listed below is evidence that it does not exist and therefore is proof that you cant properly Verify the accuracy of any of the disputed accounts. Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. <P/>Due to your continued willful disregard of the law I intend to pursue litigation in accordance with the FCRA to seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 if the UNVERIFIED items listed below are not deleted within10 days. <P/>A copy of this letter as well as copies of the three previously written letters sent to you by certified mail with proof of delivery will also become part of a formal complaint to the Consumer Financial Protection Bureau. They will also be submitted as evidence in pending litigation provided you fail to comply with this offer of settlement. The law is very clear as to the civil liability and the remedy available to me ( Section 616 & 617 ) if you fail to comply with Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. In order to avoid legal action I demand that you delete all of the unverified accounts listed below immediately & provide me with a copy of an updated and corrected credit report showing that these items have been deleted. <P/><P/>ACCOUNT : CAPIO PARTNERS ( which is spelled incorrect on my credit report CAPIO PARNTERS ) AMOUNT : {$520.00} After viewing a copy of my credit report, I noticed a collection account placed on my credit report from you for account # capio partners. I am requesting that you allow me to validate the alleged debt. I am unaware of any outstanding medical bills that I possess, and I am seeking the name and hospital/medical provider to which I owe the debt and a detailed breakdown of the fees that I owe. <P/>Additionally, I am allowed under the Health Insurance Portability and Accountability Act ( HIPAA ) to protect my privacy and medical records from third parties. I did not give permission to any of my current or prior medical providers to release any of my medical information to a third party. I am aware that the HIPAA does allows the release of limited information about me but anything more is to only be revealed with the patients authorization. Therefore, my request is twofoldvalidation of debt and HIPAA authorization. <P/>Please provide breakdown of fees including any collection costs and medical charges. Provide a copy of my signature with the provider of service to release my medical information to you. Cease any credit bureau reporting until the debt has been validated by me. <P/>Please send this information to my address listed above and accept this letter, sent certified mail, as my formal debt validation request, which I am allowed under the FDCPA. Please note that withholding the information you received from any medical provider in an attempt to be HIPAA compliant can be a violation of the FDCPA because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt. <P/>Additionally, any reporting of this debt to the credit bureaus prior to allowing me to validate it is a violation of the Fair Credit Reporting Act, which can allow me to seek damages from a collection agency. I will await your reply with above requested proof. Upon receiving it, I will correspond back by certified mail. <P/>Sincerely, XXXX XXXX
Company Response: Closed with non-monetary relief
2017-06-26
Detroit, MI
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-06-24
Lk Buena Vis, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: CFPB Complaint XXXX was recently closed after the collection agency agreed to delete the XXXX items but only deleted XXXX of them.
Company Response: Closed with non-monetary relief
2017-06-23
TN
Took or threatened to take negative or legal action
Debt collection: Medical debt
Threatened or suggested your credit would be damaged
Complaint: During Last summer XXXX XXXX My daughter was taken to the emergency room at XXXX TN XXXX XXXX XXXX. My daughter resided in XXXX with her mom and her insurance provider is from Indiana. We provide insurance information and we have never received any claim in which the file were refused or unpaid by the insurance. They insist in making us paid for a claim that was never failed with the insurance. <P/>Now they hired Capio Partners LLC out of XXXX TX to attempt to collect the debt and threating with the possibility to be turn over for collection.
Company Response: Closed with non-monetary relief
2017-06-20
Talladega, AL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Company Response: Closed with non-monetary relief
2017-06-18
Lk Buena Vis, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: I pulled my XXXX Credit Report today, XXXX XXXX , 2017 and there are XXXX collections on it just reported in XXXX . I have not received any communication prior to them being reported to the credit Bureau by this collection agency I can identify. I have highlighted the XXXX collections that appeared on my bureau from snapshots I took from the XXXX website noting the reported date as XXXX , 2017 .
Company Response: Closed with non-monetary relief
2017-06-13
Tampa, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: Last month, we filed a complaint with your office because Capio Partners reported three medical bills on my XXXX credit report. Prior to reporting the accounts, they did not supply me with a notice of my right to dispute. Based upon that, they apologized and agreed to remove the accounts from my XXXX credit report. To their credit, they lived up to their word, and the accounts have been deleted from my XXXX credit report. As of today, Capio Partners are now reporting these same accounts to my XXXX XXXX credit report. Once again, I have not received a notice of my right to dispute, and I am demanding that these accounts be deleted from my XXXX XXXX report.
Company Response: Closed with non-monetary relief
2017-06-08
TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I have sent validation letters so they can verified account. I have not received any information on this account.
Company Response: Closed with non-monetary relief
2017-06-08
TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I sent out debt validation letter and letter to verify account the collection agency refused
Company Response: Closed with non-monetary relief
2017-06-01
Wesley Chapel, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-05-31
Golden Gate, FL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I have asked numerous ti mes for Capio to send me the proof that these XXXX items on my credit reports are mine. The credit bureaus deleted these and now I seem them back on with out the proof ever being sent to me. These charges listed are not mine and it is fraudulent for them to keep reporting without 100 % proof and accuracy, which has never been provided! I am in the process of buying a home and this has been resolved once by the deletion of these items, only for them to reinsert them, it is not fair for them to be able to keep doing that. I have NEVER been provided with the original paperwork with information showing this
Company Response: Closed with non-monetary relief
2017-05-28
Orlando, FL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with non-monetary relief
2017-05-26
Indianapolis, IN
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-05-25
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I accessed my credit reports and see that Capio Partners are reporting information that they are not legally able to report. According to the Secretary of State the agency is not licensed and bonded to collect a debt in Tx. They are reporting negative information and woul d like for them to delete the information they are not bound to report. i have reached out but to no avail they are refusing.
Company Response: Closed with non-monetary relief
2017-05-23
Houston, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: The aforementioned credit collection agency representing whoever your " client '' is has violated the FCRA by not providing documents to me in regards to this debt. I am unaware of this creditor and have not received anything that pertains to this debt. This account is unverified and immediately needs to be deleted from my all credit files : XXXX , XXXX and XXXX . The business is required to disclose to me all of the documents that they have recorded and retained in their files that pertains to this " debt ''. If ASSETCARE does not have any documentation other than a bill that they printed, ( i.e. : signature contract agreeing to pa y ) they nee d to retract this from my credit file immediately.
Company Response: Closed with non-monetary relief
2017-05-23
Ansley, LA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with non-monetary relief
2017-05-22
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Company Response: Closed with non-monetary relief
2017-05-18
AL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: The debt is not mine. When I contacted the company I did n't have an account so I was told to enter my phone number. When I done that there was no account listed for me. I 've left many voicemails with the company but they never call me back.
Company Response: Closed with non-monetary relief
2017-05-18
OH
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: Received medical treatment on XXXX / XXXX / XXXX from XXXX XXXX XXXX XXXX in XXXX , OH. Never received any billing on this. I now have a notice from a collection agency dated XXXX / XXXX / XXXX . I called the medical center directly on XXXX / XXXX / XXXX . Informed them they never billed me. Customer service states multiple bills were sent and she only named some dates in XXXX . Informed me they were sent to my current address of XXXX XXXX XXXX , XXXX OH. The problem is this address has only existed for mailing since XXXX XXXX as it is a newly created address. So their customer service is using an address they just updated in their system but would not provide a reason why they did not bill prior to XXXX or actually use my real prior address I provided to them, XXXX XXXX XXXX , XXXX OH. I asked if this is now reported on my credit. The customer service person refused to answer this and told me I had to discuss with the collection agency. XXXX failed on billing and is the responsible party to correct the issue. I am dealing with XXXX and not the collection agency. I expect XXXX to be able to answer and resolve the issue because it is their failure on billing. If they or the collection agency reported this to my credit then XXXX needs to take the corrective action to remove this report on my credit and acknowledge they failed to bill properly. The bill is for {$690.00} and the collection agency ( Capia Partners, XXXX TX ) is offering a settlement of {$590.00}. I am ready to pay the full {$690.00} as I would have if I was actually billed. I need XXXX to be accountable for what they have done to my credit and answer my question regarding my credit record. Customer Service at XXXX should not be refusing to answer my question on an issue they are at fault.
Company Response: Closed with non-monetary relief