Capio Partners, LLC
Consumer Complaints
There are over 694 complaints on file for Capio Partners, LLC. Dated between 2019-12-12 and 2013-07-26.
Complaints Page 16
2017-11-21
Addicks Barker, TX
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with non-monetary relief
2017-11-20
Lewisville, TX
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Complaint: Please help me. I do n't know where else to turn. I received some type of correspondence from a collection company for some type of medical bill they say I owe. I had n't had any medical stuff done in XX/XX/XXXX of this year. This should be on my credit. I asked them to look into it because it was wrong then I noticed on my monitoring site they put it on there again and hit my points they just keep reporting this stuff like it 's new and I was never seen at the doctors last month
Company Response: Closed with non-monetary relief
2017-11-18
Neptune, NJ
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with non-monetary relief
2017-11-17
Sarasota, FL
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: XXXX with Capio Partners XXXX XXXX XXXX called me three times on XXXX/XXXX/XXXX and then three times on XXXX/XXXX/XXXX. I had spoke with a customer representative previously after I noticed their company had popped up on my credit report. I faxed over a police report regarding my identity had been stolen during the time frame in question before the aggressive phone collection calls began. I also told the customer service rep previous to the aggressive phone call that I do not owe the amount, it is not my debt and that any communications will need to be in writing. They are not to to contact me on the phone. After the second call on XXXX/XXXX/XXXX, I told the representative to cease and desist all telephone communications. I also told her again after the sixth phone call on the XXXX. I also informed her I would be filing a complaint with the CFPB and sending a certified mail Cease and Desist letter to the company on Monday, XXXX XXXX, XXXX.
I informed the representative on the first phone call that the debt was not my debt. I wanted to work to resolve the stolen identity issue and work with the fraud department. I do have a police report as I had to make one for another company that deals with the same time frame as this company they are collecting on. I have asked what the original debt is for and they refuse to inform. They said " it is for something that could be any where in the United States '' and that they " have my drivers license. '' I also explained I am XXXX XXXX XXXX and not able to work. I have very limited income. I will not pay a bill that is not mine. I can provide proof to every statement of my idenity theft and income.
Company Response: Closed with non-monetary relief
2017-11-16
Key Biscayne, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Capio Partners XXXX XXXX XXXX XXXX XXXX XXXX Re : Inaccurate accounts & Unauthorized inquiries, claiming I owe, threatening to take me to civil court. To whom it may concern : You have continuously reported inaccurate accounts and unauthorized inquiries on my credit file. I am in distress, I have contacted the police department to file a police report against all companies I have listed below, I have also contacted the Federal Trade Commision informing them of the violations that you have violated me as a consumer within the laws of The Fair Credit Reporting Act, The Debt Collection Practice Act Sections 1929 ( e ) which clearly states that any information known to be false can not be reported to any credit bureau. I also received a letter in the mail claiming that i owe a debt to the above collection agencies. Since this is an error, I request that you send me the following proof that you are obligated to do in accordance with The Debt Collection Practices Act section 1692 ( g ) A. The original Application or contract. B. Any and all statements allegedly related to this debt. C. Any and all signed receipts. D. Any and all cancelled checks. Under the law you have 30 days to supply this proof, in addition do not contact me again by phone. From now on we will communicate through mail. I request that you immediately delete this information from my credit report. Please send me a copy of my updated credit report as soon as the above has been completed. Sincerely XXXX XXXX
Company Response: Closed with non-monetary relief
2017-11-13
Jupiter, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: I have now have four medical debts that were once removed reappear on my XXXX credit report. When I disputed 1 of the 4 all which was from the same company AssetCare LLC were removed. The other three were not. This is my second credit report that AssetCare LLC has reappeared on. I was never sent any type of letter from AssetCare stating that they would be adding any debt to my credit report so I had no idea and I di not have a chance to ask them for proof of debt or to advise them that they are not licensed in my state as a collection agency before the debt was added to my credit report, I did advise XXXX that these were not my accounts and they were removed in the past. Also that in XX/XX/XXXX 2016 the accounts were under Capio Partners LLC and once I disputed, all were removed. Capio Partners LLC is just another name that is under AssetCare LLC.Then I also stated to in the latest dispute letter to XXXX that AssetCare LLC is not licensed in the state of Florida ( which is where i reside ) to be a collection agency. Also I asked for proof since AssertCare and XXXX states this is my account and was verified by AssetCare LLC. All I received back from to my request for proof from XXXX was that the accounts were verified and that I could file a report with CFPB. I tried calling and still get the same result. I have done everything I feel I can do and still have not had the proper resolution. I am attaching all the proof I have to show I disputed all the bills and the results that I received.
Company Response: Closed with non-monetary relief
2017-11-13
OH
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: I received a letter from the XXXX XXXX today stating I owe {$460.00} for XXXX XXXX Account XXXX with a date of service XX/XX/XXXX. I am contacting a Lawyer tomorrow! I read through this notice and saw on XX/XX/XXXX Capio Partners is saying I still owe {$97.00} after {$3400.00} has been paid! I called them and told them I paid this account in full in XX/XX/XXXX by settling with the collection agency. They then REMOVED THE COLLECTION from MY CREDIT! WHY IN THE WORLD ARE THEY NOW TELLING me I owe {$97.00}. This is not all! They send me a notice, same day stating I owe {$370.00} for account XXXX. THIS COMPANY AND XXXX XXXX HAS YET TO PROVDE ME AN ITEMIZED LIST OF WHAT I AM BEING BILLED FOR WHICH IS A VIOLATION OF FDCPA! The have an auto dialer call me with an automated person speaking! I can never speak to anyone! They have time and time again ruin my credit! They place accounts in collections and then after months of fighting to prove them wrong, the accounts are removed. But my CREDIT is already impacted! I have a higher rate on my loans due to their erroneous credit reporting! This is still not all! Capio also has account XXXX, this is for my Son. I have issued TWO CFPB complaints XXXX, XXXX where Capio has FAILED TO ISSUE ME WITH AN Itemized list of the charges! Someone really needs to look into the charges for Capio account XXXX and XXXX!!! There is medical billing fraud with these two accounts. There is also violation of FDCPA and TCPA as well as UDAAP. The department of Justice needs to investigate XXXX XXXX, Capio Partners and The XXXX XXXX! I have spent countless hours asking for a list of all charges and disputing the amounts owed and no-one is doing one thing! All they do is call 20 times a day, they are rude and threating! My Husband gets harassing calls every day for account ending XXXX! Again along with ago XXXX, I HAVE PAID FOR THE ACCURATE AMOUNTS OWED! I am being charged for items that I DO NOT OWE!!!! This is being proven by their content lack of ability to provide me a line by line list OF ALL CHARGE! It is really said I am being abused like this! I have XXXX XXXX who NEVER answered my request! They sold the account to Capio who then sold the accounts to The XXXX XXXX! I think they look for Women to take advantage of! I really do!!!! They threaten my Credit when I ask for the itemized list! Again FCDPA violation
Company Response: Closed with explanation
2017-11-09
Lk Buena Vis, FL
Communication tactics
Debt collection: Medical debt
Used obscene, profane, or other abusive language
Complaint: My debt comes from XXXX XXXX XXXX, whe treatment was made, afeter billing we maded an agreement for payment with automaticalyy withdrawn after few payments, the next call was from a collection agency XXXX XXXX XXXX XXXX, i had never was informed my account was passed tothis company since i never refused paying, finally we went into a new agreement after huricane XXXX, i was going tostar paying on XXXX 2018 {$140.00}, oo, after that i received a letter from a new collection agency Capio which hads very rude personal, and very bad tactics of collecting and manners not to good since i never made any negociations or signed any type of documents for this companies to had the rights on my account
Company Response: Closed with non-monetary relief
2017-11-09
CO
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: I have been charged and had two prior collections account for the same medical bill and the same amount {$330.00}. Finally I got those two collections deleted from my credit and now I have one more collection for the same medical bill and same amount reported on XXXX. I never received a phone call/mail/email notifying anything. They just added a 3rd account for the same charge without any notice.
Company Response: Closed with non-monetary relief
2017-11-08
Carol City, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Company Response: Closed with non-monetary relief
2017-11-06
Lake Mary, FL
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-10-30
Jacksonville, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: I became aware of this collection account while reviewing my credit reports. I have written to Capio Partners LLC to validate these collection accounts as well as their authority to collect on said debt. and have received nothing. I believe my HIPPA rights have been violated as I have never given ANY entity permission to share my personal medical information with a third party.
Company Response: Closed with non-monetary relief
2017-10-30
Jupiter, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: I have had five medical debts that were once removed reappear on my XXXX credit report. When I disputed 3 of the 5 all which was from the same company XXXX XXXX were removed. The other two were not. I sent a certified letter to XXXX advising them that these were not my accounts and they were removed in the past. Also that in XXXX 2016 the accounts were under XXXX XXXX and were removed then once disputed as well. Then after that the accounts came back under XXXX XXXX which is another name that XXXX goes by and the accounts were deleted off my credit report and now for the third time same debt is back under a different name. I also stated to in the letter that XXXX XXXX is not licensed in the state of Florida ( which is where i reside ) to be a collection agency. Also I asked for proof since XXXX and XXXX states this is my account. All I received back from XXXX was that the accounts were verified, I tried calling and still get the same result. I have done everything I feel I can do and still have not had the proper resolution.
Company Response: Closed with non-monetary relief
2017-10-27
Coral Springs, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Company Response: Closed with non-monetary relief
2017-10-22
LA
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: My complaint is due to the neglect of the FCRA of 1970XX/XX/XXXXby the company XXXX in reference to my credit report. The company neglected the following two stipulations by this act.
1. Furnishers must also notify a CRA if the information is being disputed, if an account is being closed and if an account is delinquent. There are special considerations for financial institutions who must also notify the consumer within 30 days if they are sending negative information with regards to delinquent accounts to a credit reporting agency.
2. Every collector must send you a written validation notice telling you how much money you owe within five days after they first contact you. This notice also must include the name of the creditor to whom you owe the money, and how to proceed if you dont think you owe the money
Company Response: Closed with non-monetary relief
2017-10-20
Brooklyn, NY
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-10-18
AL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: On XXXX XXXX I received all of my credit reports and a account from XXXX XXXX is reporting negative information about a collection that is Not mine. I paid the original Creditor on the day of service. And my insurance company paid the difference.. i have no knowledge of owing XXXX Partners and has never received any information validating a debt with XXXX.. I disputed this information with all credit reporting agencies and its still reporting negatively on my credit files..
Company Response: Closed with non-monetary relief
2017-10-17
Plymouth, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was result of identity theft
Complaint: I received a letter in the mail claiming that I owed a debt to XXXX XXXX and that this company " AssetCare LLC '' now owns the debt with a balance of {$2600.00}.
I call XXXX to try to resolve the issue on XXXX/XXXX/XXXX by phone asking for the following : A signed copy of my promissory note to open the account, Last bill and statement from XXXX XXXX, and the amount the debt was purchased for.
A employee at AssetCare LLC told me that they will not give me this information, and they will report me to the credit bureau.
I feel as if my identity has been stolen.
Company Response: Closed with non-monetary relief
2017-10-17
Clayton, MO
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: Nearly XXXX years ago, while I was employed and insured by XXXX, I went to XXXX XXXX ER for food poisoning. I was never contacted about an unpaid bill. Only recently did I learn of an outstanding bill. This bill should have been the responsibility of my employer, as I had full medical coverage. I 'm no longer employed with XXXX, I was unaware of this debt, and it is now negatively effecting my credit. Had I been aware of the unpaid bill, it would have been paid years ago and my credit would not be suffering negative impacts.
Company Response: Closed with non-monetary relief
2017-10-17
Hanceville, AL
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2017-10-15
Brentwood, TN
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I received a letter from this company telling me that I owe them a debt. I have never done business with this company not have they ever provided me a service nor goods
Company Response: Closed with non-monetary relief
2017-10-04
Jupiter, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: Several debtors trying to collect debts for claimed medical related debt but I did not receive any information via mail confirming I could dispute the debt nor has my written request for additional information resulted in the requested documentation from the debtor to provided detailed proof debt owed. I have not made any form of payment or payment arrangement ( due to unknown charges ) in well over XXXX-4+ years however the debtor is also reflecting the account/charges were just recently opened 5 months ago?
Company Response: Closed with non-monetary relief
2017-10-02
Ft Lauderdale, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: This alleged debt was originally with XXXX. XXXX was unable to validate the debt and the alleged original creditor ( XXXX XXXX XXXX XXXX ) was also unable to prove this alleged debt belonged to me. The debt was REMOVED from my credit reports. This alleged debt is now with Capio Partners and is now being reported on my credit reports. I would like this debt removed from my credit reports immediately.
This debt does not belong to me.XXXX XXXX was unsuccessful in proving the debt was mine when working with XXXX collection agency and resulted to selling the debt and/or using another collection agency to attempt to collect on a debt that has not been proven to be my debt.
This is an inaccurate and illegal reporting and I want this account removed from my credit files.
Company Response: Closed with non-monetary relief
2017-09-29
OH
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Complaint: XXXX is the previous complaint associated with this matter. XXXX XXXX located at XXXX XXXX XXXX, XXXX TX XXXX is in violation of many laws. The previous disputes I filled, XXXX XXXX XXXX who them sold my accounts to XXXX for collections have not responded to my direct reqiuest for an ITEMIZED list of ALL things I am being charged for. XXXX did not provide ANYTHING and yesterday I receive from XXXX a paper that shows XXXX charges for very large amounts. This does not show EACH thing I am being charged for! This is how XXXX companies are getting away with billing XXXX! The XXXX XXXX acct # XXXX XXXX XXXX acct # XXXX which both are now sold to XXXX are showing on my Credit as COLLECTIONS!
This is Deceptive and Abusive ( XXXX ) as well as in violation of XXXX support these violations I will now explain the chain of events. Within a week myself and my son vested the XXXX XXXX XXXX care located in XXXX XXXX XXXX. My son was first. He was XXXX XXXX XXXX XXXX XXXX which is basically the XXXX XXXX out of XXXX. We were at the XXXX XXXX no less than an XXXX and all the XXXX did is ask what happened and looked at his XXXX and said she thinks it is XXXX XXXX XXXX. She took his arm and yanked it real hard and his elbow fell back into place. We then received our paper work and left. That is all, nothing else was done. That following XXXX on a XXXX I XXXX my XXXX on a XXXX. The XXXX would not stop so I went to the same above mentioned XXXX XXXX. I received treatment form my XXXX XXXX
This was pretty XXXX and required XXXX XXXX, a lot of products etc. I then received my paper work and was sent home. Not long later I received bills from XXXX XXXX for myself and my son Both for the same amount {XXXX. I then receive XXXX bills XXXX XXXX XXXX XXXX XXXX for myself and on for my son in My sons was {XXXX} while mine was around XXXX. I was in total shock as to how could the bills for us even be close. I was actually XXXX, had a XXXX and needed XXXX. My son all they did was XXXX XXXX XXXX THAT IS IT! This is legit proof of fraudulent billing! I have asked at least XXXX times for a full itemized list of EACH CHARGE and this has yet to be given! Instead My accounts were sent to collections and now I am at risk for negative credit reporting.
If I would not have had XXXX myself and my son XXXX and received bills so close, I would have never questioned the billing. It is clear we are being charged for things that were not done! There is no way our bills should even be close. There is no way our bills should even be close. I have discussed these concerns with all parties stated above and they keep being dismissive and say if I do not pay they are going to report to the credit bureaus. They have been threatening and misleading!
am being forced to pay for things that I know that were not done! There abusive billing tactic are forcing me to pay for these bills without me even knowing what I am being billed for. The kept auto dialing and hang up when I answer They called my own mother and told her about the collections which is a violation of my PRIVACY! I told them I needed financial assistance because I am so worried about my credit and they have not yet sent me an application for assistance. However, what this comes down to is now have acccounts in collections all because they have refused to show me what I am being billed for! I am not going to pay for something when something is clearly wrong! These companies have abusive collection practices that are
Company Response: Closed with non-monetary relief
2017-09-24
Columbus, OH
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: I have reviewed my Credit report and found several account unrecognized items from your office ASSET CARE LLC # XXXX, # XXXX, # XXXX, # XXXX. I do n't remember doing any business or having having a contract for services. Please forward me proof of contract or my signature etc.
Company Response: Closed with non-monetary relief