Caliber Home Loans, Inc.
Consumer Complaints
There are over 3498 complaints on file for Caliber Home Loans, Inc.. Dated between 2019-12-02 and 2012-02-14.
Complaints Page 99
2015-08-10
Lafayette Hl, PA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: This is our second complaint regarding our mortgage company ( Caliber Home Loans ) and our efforts to secure a loan modification. Our original complaint # was XXXX. We are submitting another complaint as we continuously believe that the escrow amount that Caliber has assessed is more than XXXX what is needed to cover all taxes. As a result of our original complaint, Caliber claimed that the total of all of our taxes are {$580.00} per month which we agree with. They are adding {$880.00} onto the {$580.00} for a total of {$1400.00} just for our escrow. This is more than than XXXX what is necessary. Consequently, our total mortgage payment is ridiculously high ( {$2300.00} ). We have been trying for some time to get a loan modification with Caliber. It has been difficult to say the least, and efforts to get any questions answered via phone is impossible as customer service representatives are unable to answer questions or direct us to someone who could answer the questions. Caliber recently offered us a loan modification agreement which resulted in the {$2300.00} per month payment which included an interest only payment of {$200.00} which we understand and {$690.00} which is an ancillary payment over a XXXX month period to cover taxes paid on our behalf. We understand this as well. Then, an escrow payment of {$1400.00} is being added onto that for our current and future taxes. The total of our taxes per year is {$7000.00}. When we reviewed Caliber 's breakdown that they revealed in the original complaint, {$580.00} per month was necessary to cover the {$7000.00} taxes for the year, and then they added {$880.00} per month onto that for a cushion. We feel that this escrow payment is ridiculously inflated and unnecessary ; however, Caliber will not consider a review to possibly reduce it. At the end of the year, with an escrow payment of {$1400.00}, we would have accumulated {$17000.00} which is enough to pay this year AND next year 's taxes and STILL have some left over. We just do n't understand this at all. Please please please help us with this. We appreciate any help you can give us. To be honest, we are totally disgusted with Caliber Home Loans, and we do n't trust them at all. The loan modification process was a nightmare as they told us that they do not participate in President O'Bama 's modification programs and would have to rely on their own in-house programs. We have watched unexplained charges accumulate at an alarming rate over the course of a year as well. We did n't choose this company, we inherited Caliber. At this point, we just want the truth and an honest loan modification that we can trust and have faith in. The fact that Caliber representatives can not answer our questions or direct us to someone who can is so alarming and has us believing that this company is dishonest.
Company Response: Closed with explanation
2015-08-06
Rosenhayn, NJ
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-08-06
Mabank, TX
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-08-05
City Of Sunrise, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-08-04
Wailuku, HI
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-08-04
FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: When we mail our mortgage payment on time for due date it is processed in a timely matter in 3 days. When it is after the XXXX of month and near late date of XXXX it is not processed in a timely matter, but we are told it did not arrive by XXXX and then charged an {$80.00} late fee. The lender is Caliber Home Loans XXXX XXXX XXXX XXXX TX XXXX. If this is a common practice it should be looked into and a possible class action suit brought for this practice of holding payments by check.
Company Response: Closed with explanation
2015-08-03
Louisville, KY
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-08-03
Brooklyn, NY
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-08-03
Dairyville, CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2015-08-01
Bedford, TX
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-07-31
Hazle Township, PA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-07-31
Groton, MA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-07-31
Santa Ysabel, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Complaint: I experienced financial difficulties and was denied a modification with Caliber mortgage. I then requested a Short Sale to avoid a foreclosure. In addition the HOA payments were late and the HOA was suing for payment and the City of XXXX XXXX XXXX lien refused to assist and advised that they would rather foreclose due to lack of manpower in their office. While we were in the Short Sale Process, the negotiator advised that we had a foreclosure sale date of XX/XX/XXXX. Caliber 's representative advised our agent on XX/XX/XXXX that she needed to have the HUD1 updated to reflect changes necessary to approve the short sale and thereafter we would have XXXX days to negotiate with the HOA and XXXX lien. Our agent complied. However, once we filed the Ch XXXX BK, our agent was advised they needed a Court Approval for the Motion to Sell. Our attorney advised that we would need an approval from the Lender to request the Motion to Sell as is Customary. Our agent also consulted with the Lender 's BK attorney regarding the situtation to find out why they were requesting the Motion to Sell before receiving the approval from the bank. The paralegal at the Attorney 's Office XXXX XXXX XXXX advised that there must be a confusion and was going to check with the Bankruptcy Department at Caliber. Also, the Negotiator at Caliber keeps telling our agent that their is a Foreclosure Sale date up for XX/XX/XXXX, while the paralegal advised that the sale was on hold. It appears that the lender may not be adhering to the BK rules? I was also advised that per the bank, I had to resend the offer we currently have within XXXX days of the foreclosure date to be able to review in order to avoid a foreclosure. This does not make sense at all. Additionally, we requested a HAFA short sale and the same negotiator advised at the onset that we could not do a short sale via HAFA, yet they participate in the Hardest Hit Fund Program. This loan was originally an FHA loan and then apparently transferred to a non FHA loan when the loan transferred from XXXX XXXX XXXX to Caliber Mortgage. Furthermore, our property had roof damages and I filed a claim XX/XX/XXXX. The check was sent to us with the then lender XXXX XXXX XXXX 's name along with ours. We were advised that because we were in financial hardhip it had to be done this way. Again, this did not make sense as we could not cash the check at XXXX XXXX XXXX. Finally a letter was sent to XXXX XXXX and what occurred next was unimaginable. We were asked to send them the {$5000.00} check for damages apparently so that we would get a replacement check without having them on the check so that we could cash it. All this time we were trying to work with the insurance adjuster and he accused us of cashing the check and could not send a duplicate check. Soon after it was found out that Caliber Mortgage has cashed the check and we have not heard back from anyone advising regarding this issue. I could not cash the check for XXXX years, yet XXXX XXXX XXXX can dispose of our funds so easily to Caliber??? We urge you to assist us in investigating thouroughly this situation.
Company Response: Closed with explanation
2015-07-31
Bar Harbor, NY
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-07-30
City Ranch, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2015-07-30
Cambridge, OH
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-07-29
Tupelo, MS
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-07-29
Falmouth, VA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-07-29
Hialeah, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-07-29
Atlanta, GA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-07-28
Scottsdale, AZ
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Company Response: Closed with explanation
2015-07-28
Roxbury, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-07-28
Tysons, VA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-07-28
Freeport, NY
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-07-27
Cheat Lake, WV
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation