CITIBANK, N.A.
Consumer Complaints
There are over 53324 complaints on file for CITIBANK, N.A.. Dated between 2019-12-12 and 2011-12-01.
Complaints Page 449
2018-05-01
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-05-01
Dunedin, FL
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Problem with customer service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
MD
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: On XX/XX/XXXX, I opened a checking account at Citibank when they had a promotional offer of a {$500.00} bonus for opening a Priority Account. The requirements to meet the {$500.00} bonus consisted of opening a new Citi Priority Checking Account, depositing more than {$50000.00} new-to-Citibank funds and maintaining that balance for 60 consecutive days, and having a direct deposit into the account at least once a month for 2 consecutive months. I have met all 3 requirements. The fine print stated that the {$500.00} bonus would be deposited into my account after 90 days. I would assume that they would have done this by XX/XX/XXXX. A couple of months ago, I went into my local Citibank branch and one of the customer service representatives assured me that they would make that happen. When the bonus still didn't post, I went back 3 weeks ago to inquire. They seemed to file some paperwork but the bonus still has not posted as of today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
OH
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Complaint: On XX/XX/XXXX my attorney sent certified mail to XXXX XXXX also know as XXXX XXXX in an attempt to settle my debt. It contained a settlement letter and check # XXXX for the amount of {$500.00}, both of which stated that negotiation of the check shall constitute complete satisfaction of claims. The last 4 digits of my account number were written in the memo section of the check stating full settlement. On XX/XX/XXXX, the settlement check for {$500.00} was cashed.
The credit agencies are still reporting I have a past due balance, I believe that this is a violation of the Fair Debt Collection Practices Act, 15 U.S.C.1692 ( c ) as this debt has been settled by the original creditor and should be reported as paid settled with {$0.00} balance due.
I called XXXX 's on XX/XX/XXXX but was not able to resolve this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Kosciusko, MS
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I was in bankruptcy, the trustee paid the company over {$40000.00} then I paid them three years thereafter.They sold my mortgage and the money the bankruptcy Court paid never was put on my balance.So I am trying to find out what happened.This is a very slow process.Can or will you help.Thanks
Company Response: Closed with explanation
2018-05-01
Franklin, TN
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Old Case # XXXX No one can validate this XXXX XXXX account - no signatures, no ID 's, not tracking numbers, no. They are supposed to keep these on file, but instead the only sent me unsigned receipts for purchases in the state of Florida. That is not validation! They are also reporting the account late and with a balance. How can this be legal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
New Rochelle, NY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
NJ
Problem caused by your funds being low
Checking or savings account: Savings account
Non-sufficient funds and associated fees
Complaint: I have had a checking and savings account at Citibank for approx 30 years. As far as I know, during all this period, the accounts were " linked '' -- ie, funds could be moved from one to another. In past years, I worked at a firm that had some sort of business relationship with Citibank under which the bank would pay some quantifiable amount of interest on amounts maintained in the savings account. For this reason, I typically tried to maintain as much money in the savings account as possible, and shift funds to checking only to the extent needed to pay bills.
At some point ( I think following financial crisis in XX/XX/XXXX ), the amount of interest paid on money in the savings account went down drastically, to a mere nominal amount -- a few basis points. From that point going forward, I just kept the majority of funds in the checking account, and only a nominal amount in the savings account, as I felt there was no real value in keeping funds in savings.
In XX/XX/XXXX, after receiving numerous requests from Citibank for us to " go paperless '', we checked the box online and went paperless -- ie, written statements were no longer mailed to us.
In late XX/XX/XXXX/early XX/XX/XXXX, I received an email from Citibank saying that my savings account was overdrawn, and an overdraft fee had been assessed. I talked with my wife, and we confirmed we had not removed any monies from the savings account, so I called Citibank to see what was going on.
Citibank told me that when we " went paperless '' in XX/XX/XXXX, Citibank " de-linked '' our checking and savings accounts, and began taking $ XXXX/month out of the savings account ( apparently because Citibank has a policy of charging $ XXXX/month for a savings account that does not contain some minimum amount of funds or is not linked to a checking account that maintains such minimum amount -- please note that I'm confident that whatever minimum level they required, we always had sufficient funds in our checking account ) each month.
Apparently, by XX/XX/XXXX Citibank had completely emptied the savings account, but they assessed an additional $ XXXX/month fee on the XXXX balance account, which they withdrew from our checking account, AND they charged us an overdraft fee of {$34.00} for withdrawing money from our checking account to pay the {$25.00} fee! This is when they notified us of the overdraft fee they assessed against the savings account they has XXXX XXXX out, and that they had withdrawn these funds from our checking account.
I told Citibank this was unacceptable, and it seemed criminal to me, and I demanded that they return all the funds they had taken from our savings account from the time they de-linked our accounts in XX/XX/XXXX, and reverse the overdraft fees they charged us. They refused to refund any of the amounts they had taken from us. I told them I would take whatever action I could to force them to return the monies they had taken from us, and that I believed they were effectively converting/stealing this money from us, which was clearly wrong. I also told them I would take steps to close my Citibank checking account ( and explained this takes some time, because we pay many bills electronically out of the checking account, and do not want to close the account before we are sure these bills are set to be paid in another way ), but that I wanted to close the savings account immediately. They assured me they would close the savings account immediately ( and that although they would not return any of the money they had taken from us, because the savings account would be closed there would not be any more fees charged in relation to the savings account, because it would be closed ).
We just received a statement from Citibank for this past month 's activity, and it shows the savings account as still being open, and also shows that they have continued to assess the $ XXXX/month fee against that XXXX balance account, and an overdraft fee of {$34.00} for their taking money out of our checking account to pay the {$25.00} fee!
I am writing to ask for your help on two fronts. First, I would like your help in forcing Citibank to return the money they have taken from me and my wife -- I estimate this amount to be approx {$500.00}. Second, I suspect it could be helpful to others if you investigate this further -- however/whatever they are doing to de-link customer accounts when the customers " go paperless '', and then charge those customers fees for holding insufficient funds in one of the accounts, may well be going on broadly, and it may affect numerous bank customers.
It seems unlikely to me that this kind of thing would be an isolated issue, and seems to me that when funds are systematically removed by Citibank from dormant accounts ( I don't think I have added or removed funds from our savings account for years ), with such removals being characterized as " fees '', until such accounts are emptied, and not even stopping then, but instead then pulling funds from someone's checking account to pay these " fees '', and at the same time assessing additional " overdraft fees '' for doing so, this must be done with some knowledge/intent by management. To me, this type of behavior by a federally licensed fiduciary seems criminal and should be stopped.
Please let me know what you can do to help me. Thanks for your time and assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-05-01
PA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: XXXX XXXX first XXXX keeps calling 2x daily and last week I actually spoke to a Human who called and I as them not to call since this is a Government Facility and I don't know who they are trying to collect from? and I keep getting calls daily.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
NJ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Complaint: Last week ( week ending XX/XX/18 ) I applied with CitiBank for a " Double Cash '' card. I got told the response would come in the mail. 3 days later I received TWO letters of decline with two different case numbers on them. I then called the number on the form to inquire, as I have a good credit rating and was told I was approved, not declined. I asked them to remove one of the requests to decrease the credit pulls, they said no.
Then I was asked if I was satisfied with the credit limit ( it was VERY low, starter card low ) and I said I was not. They said to call when the card arrived.
I called when the card arrived and was told to call back this morning. I called back this morning and was informed that my account was closed at my request. I told them this was not the case and they told me I had to reapply.
This card is DESTROYING my credit without my request or permission. There has to be something I can do, please help.
My calls were all made on a recorded line, I have these recordings if it helps.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Brooklyn, NY
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Complaint: I previously filed complaint number XXXX. In this complaint I stated that I found an unauthorized inquiry from XXXX 's on my credit file which was made on XX/XX/2016. XXXX 's responded by ignoring what the complaint said and removing a VALID account from my credit profile.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Hidden Valley Lake, CA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Arden, NC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
El Paso, TX
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I've been a user of Citibank XXXX XXXX credit card for more than 15 years, and kept my balance clean and used only for emergencies.
I've always have paid it in time, and never had an issue with anything.
I used it this year for unexpected expenses and I just noticed that they started charging me for a service I never requested ( XXXX ).
The people at Citibank and as well as XXXX made it very difficult to find the right department to talk to, and the service has been cancelled, but they could not guarantee that they will reimburse all the charges they have been including regarding that service.
This seems to be related to a practice for which Citibank was already fined back in 2015
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Mount Olive, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I am writing to ask the CFPB to intervene in Citi Bank 's political position in no longer lending money to companies that make firearms. They were bailed out by we taxpayers, and they have no right to cut off funding and kill jobs to make political statements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Nice, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
NC
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Complaint: In XX/XX/XXXX I had just got on my feet again, when I encountered an interest in a man unbeknownst to me was suffering from XXXX. Not only did he begin to rob me every payday but everytime I used my credit card to help myself. Eventually, In XX/XX/XXXX he was XXXX XXXX by my baby brother here in my yard. At the time I owed the XXXX but had no way to pay it after I lost my jobs, church affiliation and everything else it seemed.
There was no victim assistance for the domestic violence I suffered and I have no way to pay this bill now. There is a judgement against in in this matter in the XXXX County Clerk 's office. As a tax preparer I know that the US allows for bad debt write offs, uncollectible debt tax credits and all other assistance. Please can you help me tell them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
New Windsor, NY
Getting a credit card
Credit card or prepaid card: Store credit card
Sent card you never applied for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-05-01
Bronx, NY
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Sued you without properly notifying you of lawsuit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Burlingame, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: In XX/XX/XXXX I closed my BestBuy credit card ( CBNA ) due to the annual fee. CBNA did not properly close my acct which led to an annual fee in XX/XX/XXXX and subsequently led to my acct falling past due. When I called in they quickly remedied the charges and stated that the delinquency would be removed. However in XX/XX/XXXX of this year I called in because the delinquency remained on my report. The person I spoke with informed me that it would be taken care of no other information or efforts would be needed. I then received a letter asking me to provide my ssn and permission to alter my credit report from CBNA uncomfortable with this I called in and was told that my delinquency would remain despite their admission of failing to close my acct when requested. I spoke to them one last time to resolve the issue but was turned away and given no other option than to file an official complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-05-01
Memphis, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Hard inquires on my credit report for XXXX XXXX XX/XX/XXXX and Sears/CBNA XX/XX/XXXX. This is both Sears accounts and I have not been to Sear for at least 15-20 years. and have not applied for any credit at Sears or XXXX XXXX. Can you correct this hard inquire and have it removed from my credit report.
Thanks XXXX XXXX XXXX S.S # XXXX DOB # XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
San Antonio, TX
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Pasadena, CA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I have a HELOC with Citibank, N.A./CitiMortgage, and I have been attempting to obtain a hardship modification for approximately one year and 4 months. In XX/XX/XXXX, I received a telephone call from Citibank, notifying me that they had not received a payment from me since XX/XX/XXXX, and that I should apply for modification or hardship modification. I advised the agent that I had just been discharged from a Chapter XXXX bankruptcy, and that it was not possible that they had not received a payment from me since XX/XX/XXXX, as I filed the Chap XXXX in XX/XX/XXXX and was discharged from it in XX/XX/XXXX. I advised that not only had I paid the amounts to the court that Citi stated I owed at the time of the filing of the Chap XXXX, but that the court sent those payments to Citibank and showed a XXXX balance on those payments. I also advised that I although I made many payments directly to Citibank during the five year period of the Chapter XXXX, that I also was aware that I did not make all payments. My concern was that Citibank 's calculation of what I did owe, had to be incorrect, due to the fact that they stated that I had not made a payment since XX/XX/XXXX. I also advised that I had just made a payment a few days prior to the call. The agent advised me that I should not make payments because it would be a waste, because Citibank, in a modification, would either take the amount that I owed, and place it at the end of my loan, or waive it, depending on how my modification worked out. Approximately three different agents contacted me at different times, with the same information, until I finally seemed to have a permanent representative, XXXX XXXX, who was my representative from approximately XX/XX/XXXX, until XX/XX/XXXX, when he stopped contacting me. When I attempted to contact XXXX XXXX, I was advised that he was in a different department and that I would have a new representative. Since approximately XX/XX/XXXX, representatives have been changed 5-7 times. During my time with XXXX XXXX, and all other representatives, I was told via letter, email and voice, that I could telephone them at any time with questions, and they provided phone numbers and extensions. At no time during the process was I ever able to reach a representative by telephone. Each time, I would call the number provided, receive an automated answer, requesting the last 6 digits of my Social Security number and zip code. Each time the automated voice said it could not find me and then requested my full SS number ; I still could not be found. I would eventually get a human, who gave me the run-a-round, and finally, they would say you have a HELOC and that's not our department, let me get you to someone who can help. Not every time, but many of the times, I would get someone who said they could make a telephone appointment for me and usually, that would be from 2 to 7 or more days in the future. During the time XXXX XXXX was my representative, I would receive a call near the scheduled appointment time. Once XXXX XXXX was no longer my representative, I rarely received a return call, which I needed to answer questions and to be certain I was sending the correct information in. For example, in approx. XX/XX/XXXX, I had another new rep, and he scheduled a call with me, but he never called. Two days later, I called and asked for a supervisor. I was told that the rep wrote in his notes that he attempted to call me, but that I had Citibank blocked on my phone and he could not get through. This was not true. Finally, I was able to make another appointment with him for XXXX XXXX in XX/XX/XXXX ; I stayed by the phone, waiting for the call until XXXX XXXX When I returned home at about XXXX XXXX, there was a voicemail received at XXXX from XXXX XXXX, advising that she was aware I had an earlier telephone appointment, but that she was now my new point of contact. It took over a week to obtain a telephone appt with her, she apologized and said she would be with me through the entire process, which would be about 30 days. Not too long after that, I received correspondence from XXXX XXXX, stating that she was my new representative.
I mention all of the above first, but most importantly, during the past year plus, I have been asked for documents, and although, in the beginning, it was difficult to understand what was wanted, I provided documents via email and certified mail. I had proof of the certified mail, but I was told even by XXXX XXXX that documents were not received. When I advised him of the certified number of the documents and that they showed received, I would be told that I must have left some documents out. They would be requested again, I would send them again and also sent them by email. Often I would be told the documents were received, and about six weeks later, told they were not received, and I would start over again, even though I had emails from the representative, previously, advising me he had received the documents. In the latter part of XXXX, I was finally able to reach a supervisor and told them of all of the difficulties I was having with documents received, and stating not received. The supervisor/agent advised that I walk into a local Citibank and have them fax future documents to them. This was also due to my fax breaking down for a short while. Although I initially provided bank statements requested, when next I was advised they did not receive them, although previous emails stated they were received, I had to wait to obtain mailed copies from XXXX XXXX, so that I could go to Citibank and have the docs faxed to the agent requesting documentation.
I seemed to have the same problems with all agents, in receiving documents and then not receiving them, until I began adding having a local Citibank fax the items as well as my email and mailing.
On XX/XX/XXXX, as I opened my door, I found two XXXX XXXX envelopes from XXXX XXXX/Citibank, N.A. with identical letters dated XX/XX/XXXX and XX/XX/XXXX, and a XXXX XXXX XXXX label showing they were both sent 2-Day at XXXX XXXX XX/XX/XXXX. These letters, attached herewith, stated that a modification had not been approved, and that I had 30 days from the date of the letter??? XX/XX/XXXX and/or XX/XX/XXXX, to request an appeal of the non-approval decision. I requested an approval prior to the 30 days, and it was sent in by email from me, by fax from the manager of a local Citibank and via USPS certified mail by me.
I also received a letter dated XX/XX/XXXX stating that XXXX XXXX had been reassigned as my Homeowner Support Specialist, and this letter had the same information that I would receive very often, over the past year, which confused me and made me think that I was back in the running for a modification. I attempted calling XXXX XXXX, at the number listed on the letter, or to make a telephone appointment, but this had no results. Finally, I emailed her on XX/XX/XXXX requesting a telephone call, advising her of my confusion, and asking for clarification as to what I needed to do, but I received no answer. On XX/XX/XXXX, I sent an email to both the addresses of XXXX XXXX and XXXX XXXX requesting information and/or a telephone call and advising that this email was in appeal to the denied modification.
The next time I heard from anyone at Citi was an email from XXXX XXXX, dated XX/XX/XXXX at XXXX XXXX PST ( attached herewith ), stating that my appeal had been rejected and that should submit the following documents, shown below and in the attached email. These are all of the documents that I keep resubmitting. The only difference, this time is that the dates are different on the P & L Statement. Below is cut and pasted from the letter.
- 1st quarter ( XX/XX/XXXX-XX/XX/XXXX ) Profit and Loss statements with itemized breakdown of income and expenses - Updated XXXX form *attached* - Updated Hardship Affidavit *attached* - Updated Income and Expense worksheet *attached* - Updated 1st lien mortgage statement from XXXX - Current Property Tax Bill and Homeowners Association ( HOA ) dues statement XXXX I wrote back to XXXX XXXX on XX/XX/XXXX, requesting information as to how I should submit the documents, and outlining all of the difficulties I've had in getting this done. .In the email I wanted to know if Citi would consider my present position, in addition to the 1st quarter XXXX P & L statement, and I wanted to know how to show it to be certain it would be considered, as the following monthly figures had changed, providing me with approximately {$990.00} less in monthly payments I have to make. Below is a copy of the language I sent to XXXX XXXX.
XXXX 1. Lower Property Insurance As Ive mentioned before, due to water damage in XX/XX/XXXX and XX/XX/XXXX, only six weeks apart, my home insurance policy was cancelled, and my insurance went from around {$600.00} a year to having to go to a subprime company at a cost of approximately, {$1900.00} a year. I was initially told I would not be eligible for standard insurance until XX/XX/XXXX. However, I have been able to obtain standard insurance, after much research, but I could not make the change until my current policy of about {$1900.00} a year, or {$150.00} a month, expired, which it did on XX/XX/XXXX. My new policy, became effective on XX/XX/XXXX, at a cost of {$770.00} per year ( I sent you a copy of the XXXX Homeowners Policy Declaration, in the email of XX/XX/XXXX, the letter sent to Citibank, N.A., and the fax sent to Citibank by XXXX XXXX XXXX.
2. Storage For Business Merchandise I have combined units and now save {$940.00} per month. I did this in XX/XX/XXXX, therefore, if Citi averages out XX/XX/XXXX-XX/XX/XXXX, there will be approximately, {$1800.00} expenses, that no longer exists. I wanted to know from you how to be sure that this is noticed.
XXXX I have proof of these changes, and attached a copy of the new insurance policy. Because my past policy only expired XX/XX/XXXX, the lower rate does not show in my bank statements for the 1st quarter of XX/XX/XXXX, and the same with the business expense that has changed, but did not change until XX/XX/XXXX.
When I wrote this letter, requesting information, as to how long I have to submit the information requested on XX/XX/XXXX via email,, and requesting a telephone call so that I could better understand what's happening, I did not receive any response until today, XX/XX/XXXX, dated XX/XX/XXXX, via US mail, I received a letter from Citibank stating I have 14 days from XX/XX/XXXX to payoff my loan or possibly be in foreclosure.
When I emailed XXXX XXXX on XX/XX/XXXX, requesting information, I also stated that I can't keep cancelling doctor appointments because I continue to jump for Citibank. I advised on XX/XX/XXXX that I had a doctor 's appointment on XX/XX/XXXX, at XXXX XXXX, that I could not cancel. When I returned home from the doctor that day, although there was no message, my caller ID showed that Citibank called at XXXX XXXX on XX/XX/XXXX. I keep wondering if that's just to pretend that an attempt was made to contact me.
I have been living in fear for a year and 3 months and jumping each time Citibank wants me to do something that I've done before. This has interfered with me running my business, and taking care of my health, which is causing severe consequences for me.
I would like to be treated fairly, and am so sorry to Citibank that I have gotten in this position, but Citibank is contributing. You can't make plans when you're concerned you will be put out of your home. The people they have come and bang on my door, announcing outside, loudly that my mortgage holder wants to know if I still live here. This makes me very uncomfortable and feel that if I don't open the door the person, they will keep screaming about my financial difficulties so my neighbors will hear. I am afraid to exhibit at a consumer show or work a show that would be 5 days, out of town, because I don't feel my home is safe.
I am hoping for the opportunity to obtain a modification, and not be on pins and needles, and not feel threatened. XXXX XXXX told me I was in foreclosure, no one else said that. She also stated that I was denied a modification because I have a first mortgage, although letter states something a little different. It actually seems that every rep I have says something a little different.
I have many more documents, and emails, but since the CFPB stated this is sent to Citibank, I'm passing on sending additional, numerous documents, but will provide them if requested.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Little Rock, AR
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: In early XXXX, I found an offer from Citibank to open a new checking account with them ; leave {$15000.00} in the account for 2 months, then they would give a {$300.00} bonus. About 1 and a half months later, the account was closed. After calling customer service, I was told that the account was closed as a result of my lack of response to a call they made to me on XX/XX/XXXX. In fact, my phone log says that I called them back about an hour later the same day. Otherwise, I had received an email on XX/XX/XXXX after activating the debit card they sent me, and on XX/XX/XXXX, saying that my transfer had gone through. However yesterday ( XX/XX/XXXX ) I received an email saying that the transfer did not go through and that the account would be closed. I have a feeling that Citi is systematically closing accounts rather than paying out the bonuses they offered to account holders. I would happily have put the money in a high-interest account were Citi not to have made that offer, but instead, Citi has been making interest on my money and left me out to dry.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-01
Brooklyn, NY
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation