CAPITAL ONE FINANCIAL CORPORATION
Consumer Complaints
There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 86
2019-09-04
Davie, FL
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Company Response: Closed with non-monetary relief
2019-09-04
NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: These people don't value their customers or their relationship with them. I disputed XXXX XXXX dollars worth of authorized charges on my credit card account back in XX/XX/XXXX from a lawyer who ended up scamming me after we paid for his services. I went through the whole disputes process, and the Capital One Disputes department didn't accept my proof of me being scammed which is in black and white. I showed them several pages from the court transcripts, showing by the attorney 's very own words that he was unprepared, and did not file a motion prior to court which had he done, the case very well may have been won. It also showed that what he claimed he didn't know, all the sudden after getting my last dollar, he very well did know, because the prosecutor and judge stated it twice in the court room ... And even with all that, they said I didn't submit enough proof and they needed a second opinion ... Ok -- So I provided them with a second opinion. And THAT wasn't good enough!! All because, get ready for this ... it was in the form of an email, and not a written notarized letter!!! Another lawyer wrote his email that I had showed them free of charge for me. Obviously if he took the time to write a physical letter and get it notarized, he would've charged me. And I already paid {$600.00} for this dispute. I wasn't about to pay more money ... For what?? For them to just say yet again that they needed more information?? Ridiculous!! The court transcripts were plenty of proof, but that wasn't good enough. Seems as though they automatically favored the merchant, as all he stated was, " She agreed to our terms and conditions. '' That was apparently enough for them to deny my claim.. Seriously?? A vague statement like that??? Here I am paying XXXX XXXX dollars for actual court documents, and taking the time to explain everything and point out my proof in the transcripts.. And this XXXX responds with a measly few words, putting no real effort into his rebuttal at all, and they just go in his favor??? XXXX!!! I left a bad review on Capital One 's XXXX page. The person running the page claimed they sent my information over to their partner team within Capital One, whatever that means ... Someone called me alright. And as usual, got absolutely nowhere with my blood boiling and precious time wasted. Told me the reason they denied my claim was because the charges are " too old '' ... XXXX. I've been sent several letters regarding my dispute, and they all say it's because they need a " second opinion '', which I've already provided them with. All of the agents I would get on the phone would tell me the same thing as well. And the charges apparently weren't too old back when I filed the claim months ago, or they would've never processed my dispute to begin with! They would've just told me right then and there that the charges were too old to dispute! It's clear that Capital One will come up with anything they can to not do their job when it comes to helping and protecting their customers.
The company stated they began a so-called " reasonable investigation '', despite the dispute being outside the timeframes in which they can charge back the amount to the merchant.. as if they had done me a favor for allowing me to file a dispute. Yet, under the federal Fair Credit Billing Act, for disputes under the claims and defenses category, the cardholder can file a dispute with the card issuer at any point up to one year from the statement listing the purchase ... Additionally, it was not clear that I was scammed until I paid the merchant 's lawyer the very last bit of money I was billed. That is when the lawyer told us we no longer had a fighting chance. Where as before collecting all my monies, he told us that our chances of winning the appeal were very good. I had spent the better part of the month trying to get my money back from the merchant, but was unsuccessful. It was shortly after that when I had contacted Capital One to dispute the charges. Due to the circumstances of the type of transactions I was opening a dispute for, even if I was outside of the timeframe ( which I wasn't ), I should have been given the right to file my disputes without being felt like the company was doing me some kind of favor. And according to the federal Fair Credit Billing Act, they weren't ... In response to the company mailing me letters regarding the dispute in which they were not receiving responses to -- I had just moved into my new house back on XX/XX/XXXX, which happened to be around the date that Capital One mailed me their first letter, and I was not receiving all of my mail for the better part of a month, because after speaking with the post office, they had come to the conclusion that one of the two mail carriers was unaware that people were occupying the home at first, and it took the carrier a good few weeks to realize it. It was on a recorded line on the company 's end, that I have told them several times during the month of XXXX that I was not receiving any of their letters they had told me they sent me during the end of XXXX and all through XXXX, minus the two remaining days of the month. The first time I told them back in XXXX that I was not receiving any of their letters, they should have either sent their correspondences to me via XXXX or XXXX special delivery, or emailed me all their correspondences -- Which going by all their emails to me in the past, they are quite capable of doing ... But instead, they just kept mailing me letters via regular U.S. mail, regardless that I told them I was not receiving any of their letters ... The correspondence in which the company is speaking of that I sent them on XX/XX/XXXX, was a phone call that I had made to them after finally receiving a letter from them in the mail on that same day. I was responding to their letter dated XXXX XXXX, which was the first letter I received from them at the new address ... During the phone call, I requested the company to email me a secure link, where I would be able to click on and upload supporting documentation. They did so, and I submitted my documentation ... It was the actual court transcripts, specifically the pages that show the merchant 's lawyer admitting that he did not file a written motion for probable cause, and was unprepared at the trial ( in which case the transcripts actually show him apologizing to the judge for not being prepared. And then ... Well you know the rest, because it's already in my initial complaint against the company ... But apparently, as stated by the company in the first paragraph of the second page, they were " unable to assist further, as my response didn't include information needed to validate my dispute. " ... I don't know about you, but I think court transcripts, which show words coming straight from the horse 's mouth, which only cost me {$600.00} to obtain from the court, is plenty of information needed in order to validate a dispute ... In response to the company 's statement in the second paragraph on the second page, I did provide a valid second opinion -- on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, as admitted by them. But they had concluded that their so-called " original decision was valid '' and would not be changed ... So, the company notably admitted right there that after me already spending {$600.00} on court transcripts, and then going through the hassle of calling lawyers trying to get a second opinion because they had requested it, they yet again refused my supporting documentation ... I said it before and I'll say it again. Capital One is horrible, and clearly does not care about their customers or their relationship with them. The company completely mishandled my dispute in every aspect, and mistreated me -- as opposed to the merchant 's lawyer, who after all the documentation that I worked so hard to get together, responded to the company with one simple statement -- " She agreed to terms and conditions. " ... Seriously?!? I tried. I tried very hard to make the merchant pay me back -- directly and via a dispute claim with my card issuer ... But after all this, in which case I really hope you see what's happened here -- I believe Capital One should now be the ones forced to reimburse me ... Because again, they treated me unfairly, and mishandled my dispute in every aspect.
Company Response: Closed with explanation
2019-09-04
Town Center, NJ
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with monetary relief
2019-09-04
Fort Worth, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-09-04
Eastwick, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Account # : XXXX This complaint is to inform you that the above referenced account being reporting by your company on my credit reports is hereby disputed for lack of completeness and/or accuracy. I am disputing the following information directly with you, the furnisher of information, and I am requesting that you conduct an investigation as outlined in the FCRA Section 623 : Upon obtaining my credit reports I noticed several inaccuracies being reported across the three credit bureaus.
XXXX : shows 1 -30 day late payment reported for XX/XX/XXXX XXXX : shows 2 -30 day late payments reported for XX/XX/XXXX and XX/XX/XXXX XXXX : shows 3 -60 day lates XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX : shows 4 -60 day lates XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX shows 1 -90 day late XX/XX/XXXX XXXX shows 9- 90 day lates XXXX Last Activity : XXXX shows none XXXX shows XX/XX/XXXX XXXX shows XX/XX/XXXX Closed Date : XXXX XX/XX/XXXX XXXX shows none XXXX XXXX none *if the account was closed in XX/XX/XXXX how am i still being reported as late ? *
Company Response: Closed with explanation
2019-09-04
Sanders, KY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company forcing arbitration
Complaint: I have written to the cfpb in early XX/XX/2019 about Capitalone. On XX/XX/XXXX XXXX XXXX from the executive offices made contact with me offering little detail to the exact reason my account was terminated and replied its under investigation she will be in contact with me. She sends cfpb and myself the alleged findings but never made contact after by phone. She lied in her statement from top to bottom claiming that the consumer reporting agencies contacted her offices on an alleged FTC report I submitted claiming my account as XXXX. I have letters from all 3 of the reporting agencies stating that capitalone is the one whom made contact with them on 3 different dates removing the account from my credit report as XXXXXXXX causing a XXXX alert to be placed on them. Her report also said I discussed I was not trying to salvage any possible way to keep the account in question and thats not true I begged pleaded with her and she was to follow up and never did. XXXX is very unprofessional she has never addressed this with concern for the consumer but as a way to cover their corrupt behavior. I have suffered hardship and XXXX pain XXXX and XXXX. I have been deprived of my Act rights and also my anti trust is violated. I am intimidated by capitalone because it seems they can just get away with anything and little old me will just have to tolerate it. Prior to this horrific event I had no real complaints against them but this is beyond rediculous. Do they have some kinda immunity to be able to lie their way through and strip a US citizen of his/her rights by law and even morally. I emailed XXXX XXXX as well and he is to busy for poverty clients trying to undo his employees mistakes. I have tried up to date to mediate and I yet no one can offer that at capital one. XXXX report has her number extension and employee ID and why she refused to talk with me even after submitting it in writing claiming she would be willing to help any way she can. I have proof to provide in my accusations that her lies are just random information she had access to in order to make this whole event look bad on my behalf and Im sorry to say she just made themselves look more foolish. Lastly I was told I could file for a new account which I did and was denied for an past hour obligation being this account that she states Im not responsible for yet their system is the only place this account is reflecting still how convienent. Equal fair credit opportunities stripped from the little man here in the land of the free Good work capital one you should be ashamed of your self!
Company Response: Closed with explanation
2019-09-04
Brandon, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-09-03
Brooklyn, NY
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: a whole credit card open in my name that I never applied for I i need help to remove it from my report. Please help me. I never applied and its not mines
Company Response: Closed with explanation
2019-09-03
Houston, TX
Written notification about debt
Debt collection: Auto debt
Didn't receive enough information to verify debt
Complaint: On XX/XX/XXXX, I sent a letter directly to Capital One Auto Finance account XXXX requesting all the legal documents that they should have in regards to the auto loan and everything with the repossession and selling of the vehicle. On XX/XX/2019 Capital One received my request ( tracking number XXXX XXXX XXXX XXXX XXXX ) and never responded. They are still continuing to report this account on my credit reports and they do not have the legal documents to do so.
Company Response: Closed with explanation
2019-09-03
Five Points, NC
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Capital One erroneously reported that I was 30 days past due in XX/XX/2019 on my account ending in XXXX. In fact, I made two payments on said account during the month of XXXX and they have refused to remove this error. I reached out to them on or around XX/XX/2019 and the representative did not address what I asked them to address. He mentioned that I missed a payment in XXXX and when I proved it to him that the company was in error, it was not corrected on my credit profile on all three bureaus. I am requesting that this error be removed from my credit profile on all three bureaus ( XXXX, XXXX and XXXX ) as it hinders me from securing credit in the future. I plan to continue my relationship with Capital One moving forward and I am just simply requesting that the error they made be corrected as soon as possible.
Company Response: Closed with explanation
2019-09-03
Strasburg, VA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Closed with monetary relief
2019-09-03
Jupiter, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I pick this All Inclusive Resort called XXXX XXXX XXXX in XXXX XXXX I showed up Check in went to the room the room wasn't the room I requested to be facing the Beach it was a room facing the Pool it was Dirty Blood on the Sheets mini refrigerator was empty I went to Front Desk to Complain all of a sudden no one spoke XXXX but they spoke XXXX when I was Checking in plus it was a Holiday XX/XX/XXXX a family member came to see me they chased him off the Property for not having some Bracelet but he was only coming to see me not stay I went to the Buffet on the Property same day to eat as I was Biting into the Bread I noticed something XXXX in my Bread it was a Mosquito bake into the Bread I threw up went back to the front desk to complain still everyone was acting like they spoke no XXXX so I had my family member pick me up to go stay somewhere else because I was getting no where with the Resort or XXXX so I Disputed it with Capitalone but they telling me that they can't do anything about it I didn't even spend one night at this Resort because of the Conditions no one should have to go through on Vacation I want my Money back {$710.00} it was Completely Horrible with the worst customer service never again very Nasty
Company Response: Closed with explanation
2019-09-03
Charlotte, NC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: This is in relation to the purchase of a stale food leading to family members having XXXX and indigestion followed by eating the unhygienic food from the restaurant.
Transaction Amount - {$70.00} Date of Transaction - XX/XX/2019 Credit Card company - Capital One Case number - XXXX Capital One has still made the dispute settled in merchant 's favor even though merchant has provided no proof as merchant copy of the sales receipt wherein I have approved the transaction.
Merchant has approved the cancellation and is now refuting the fact that they cancelled the transaction. Merchant is known for following malpractices in the area.
Company Response: Closed with explanation
2019-09-03
Somers Point, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: fraud inquires on report
Company Response: Closed with explanation
2019-09-03
Maricamp, FL
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with explanation
2019-09-03
Thousand Oaks, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I am NOT represented by an attorney and I am requesting that Capital One please respond to the attached letter that I have sent via certified mail and NO response has been received.
Company Response: Closed with explanation
2019-09-03
NY
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account status incorrect
Complaint: On or around the date supplied, I called Capital One to verify I was in collections with them. I called Capital One to verify this debt when I was advised that there were 2 closed accounts that needed attention. I worked out a payment arrangement to get them both paid off so I can work on rebuilding my credit. After 5 years, and trying to apply for a mortgage, I find out that Capital One did not close my other account. Upon inquiry of the open account, they claim I only paid 1 of the 2 accounts that I had open. I told the person I spoke with that I called Capital One to pay them both off, and said informed me that I must have been routed to a 3rd party collector, as when someone who is in collections calls, the system automatically routes them to the third party. I was unaware of this. The person I spoke with in the initial call informed me that both accounts were going to be paid upon, when the last person at Capital One informed me that he gave me incorrect information, and I would only be paying on one account. Since this person was speaking on behalf of Capital One, and seeing as how the account has been charged off, and Capital One has been paid to this account, I only find it fair that they take this off of my credit so I can proceed with my mortgage.
Company Response: Closed with non-monetary relief
2019-09-03
Van Nuys, CA
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Other problem
Complaint: CAPITAL ONE Neiman Marcus THERE IS A Neiman Marcus STORE CARD OPENED UNDER MY NAME WHICH IS FRAUD ACCOUNT I NEVER APPLIED OR OPENED THIS ACCOUNT AND THEY WILL NOT REMOVE IT FROM MY CREDIT REPORT I HAVE SENT THEM MY POLICE REPORT FOR IDENTITY THEFT AND THEY ARE NOT REMOVING IT
Company Response: Closed with explanation
2019-09-03
Boynton Beach, FL
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Closed with explanation
2019-09-03
Sandy Hook, CT
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: XX/XX/XXXX kohls charge card not mine says owe XXXX. I didnt open this I disputed this and then it was charged off but still on my credit report.
Company Response: Closed with explanation
2019-09-03
Rowlett, TX
Struggling to pay your loan
Payday loan, title loan, or personal loan: Title loan
Company Response: Closed with explanation
2019-09-03
MO
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Opened a Kohl 's credit card. Used it for one purchase, I paid the entire card off at the time of the one purchase. After I closed the account, Kohl 's, started calling me several times everyday stating I have a {$10.00} unpaid balance. Now they are adding interest. I paid the entire balance at the time of the purchase and never used it again. I told them on the phone that they have inaccurate information and I do not owe them anything. They said they would file a dispute. That was a couple of months ago. They call relentlessly and I block every single number they call from.
Company Response: Closed with monetary relief
2019-09-03
Rochester, WA
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Threatened or suggested your credit would be damaged
Complaint: I have been attempting to get Capital One to work with me, help me, or even listen to or acknowledge my complaints for nearly a year ( one year in XXXX ).
I got a response from " XXXX '' about my complaints. She said they were unable to find any info on their end to prove what I am saying. They have sunk to the lowest common denominator, calling a customer a liar. Since they are unable to find any info I will assume I will be called a liar again, saying I have attempted to fix this for nearly a year.
They have sent my account to the 2nd attorney firm.
The first one, XXXX XXXX XXXX, sent me a note back saying this issue was CLOSED.
I did and still do believe them. Then I got this letter from these 2nd people ( all enclosed ).
This 2nd people threatened and pushed and bullied and terrified me into making a payment plan on their website that I knew I could not live up to. I was not in my right mind because of these people and their tactics. I wanted to dispute the entire amount because of the letter from XXXX XXXX XXXX saying it was closed. Still I felt threatened to do that. Like I said I was not in my right mind.
They have stretched this out for nearly a year. I have been deathly ill from stress ( sick in bed unable to do any responsibilities -- had to hire someone else to help me with everything, even my interactions with Capital One -- see other complaints for more info ) all XXXX because of Capital One. Come to find out this could have been remedied back in XXXX but I never received a note from XXXX saying that she was offering help.
If I could have received this letter from XXXX on time, I could have remedied this in XXXX and never had the charge off they slapped on my credit, and the months and months of credit damage they have inflicted. All of this was for no reason, and they will not acknowledge anything. They are damaging my credit for no reason, this could have been remedied if they would have just communicated with me and not kept everything so secretive. This is all revenge.
That is minor compared to the letter from XXXX XXXX XXXX and the " response '' from XXXX. She never acknowledged, answered, or even seemed to comprehend what I was trying to complain about. She never acknowledged the letter from XXXX XXXX XXXX -- that's the firm THEY hired! One example -- There were 2 checks I had sent in for payment and they were refused and returned to me. I sent in pictures front and back of the checks along with the first complaint on XX/XX/XXXX. She said, if you want us to investigate further, send us pictures of the front and back of the checks, because we have no evidence of any refused checks. Not listening, not even comprehending. I already sent the pictures. If you compare the complaints I have sent in with her response you will see the blatant non-acknowledgement of any of the problems I complained about.
She also said that I didn't want a settlement on XX/XX/XXXX. That's not true. I talked to an " XXXX '' on the 360 side ( because they have taken away the chat on the credit card side ) on XX/XX/XXXX because I hadn't heard from Capital One at all about the complaints and I wanted absolutely anything on the books so they would leave me alone. Since they are all Capital One I figured they could get a request to anyone in the company.
I told her I wished her to send a request to the Recoveries on the Credit Card side. It took a lot of coaxing, but she told me finally that she sent a request on and that they would most likely get a email response in 2-3 days. I brought up a payment plan because I wanted to show that I was willing to negotiate and I would do anything to get them to end this. I got a response from " XXXX '' on the XXXX email a couple days later saying that they couldn't do anything about the harassing phone calls I was getting and that was it. No word of any payment plan getting through to them or any acknowledgement of anything. Never heard anything back so I figured that the info was not sent through. Now, this XXXX decided to turn it around and use that to discredit me and make me out to be a liar. I was trying to get anything on the books so they would call all this off.
I am still interested in a settlement, but I truly believe that I deserve to have the debt cleared because of the letter from XXXX XXXX XXXX.
She admitted that the last collection call they called to me was in XXXX. They called 5-7 times daily from XXXX to XXXX and they never ceased until I got a complaint through to them telling them to stop. They never admitted to me before that was them calling, even though their numbers were attached to the calls. They now say I have a Cease and Desist, even though I didn't ask for it. XX/XX/XXXX is the day they say the Data Breach happened. That is the day I started receiving 5-7 calls daily again, some 8-15 minutes apart, some 30 min, some an hour apart. This went on until about XX/XX/XXXX, the day they would have received the last complaint I made about it. I told them all about this, that it was their numbers attached to the calls and I knew it was either them or my info had been stolen in the breach and they and I were being Spoofed. No acknowledgement of my problem. I just got the regurgitated word-for-word in the response about the Data Breach from the letter they had already sent me about the Data Breach. No acknowledgement. It was completely word-for-word, even the completely fake " We want to make this right ''. All I got was ( a lie? ) that they hadn't called since XXXX and neither Firm had called me. No answers to my problems. Going against their Cease and Desist?
I also said in a previous complaint I wanted the debt cleared and it taken off my credit report. She never acknowledged that and she just said All the info being reported is correct. I never asked that. That wasn't even what I was saying or asking. Turning it all around to defame and discredit me.
I have always wanted to just negotiate with them to get this off my record, and they have just fought with me at every turn. Now they are saying that everything I am saying is false.
They are damaging my credit on purpose by stretching this out and getting me deeper and deeper into trouble. I also think this is revenge by them for complaining so much. If they would have just had better customer service, we could have both been happy and gotten this solved.
I am completely petrified of these people and I desperately want them out of my life.
I am scared to death of what they will do to me next. " XXXX '' says they aren't going after me, but the letter from the 2nd people says " It is a attempt to collect ''. Then XXXX XXXX XXXX tells me it is " closed ''. What am I supposed to do to get this on the right track to end this? I am literally scared for my life.
I have told Capital One over and over and over again that I have no job, am unable to get a job ( because of their credit damage and other factors ), and have no resources. I live 15 miles out of town and do n't drive. I have no internet or smartphone. I take care of 2 ill elderly family members so I am not out on the street starving. It costs me a lot of money to get someone to help me so I can come in here to the library to attempt to talk for hours to Capital One ( to attempt to get someone to help me ). I am unable to talk ( argue ) on the phone with them for hours either, and I truly believe they think I am making all of that up. They obviously think I am a liar at every turn.
I want this over. I am so tired of this and their tactics to keep on stretching this out. I believe they are damaging my credit on purpose and I deserve a future without them in it. They aren't acknowledging that a letter from THEIR attorney is telling me this issue is CLOSED. This should be over with and off my credit. Please, any help at all would be greatly appreciated. They are completely ruining every facet of my life. I have no idea what to do and I am completely petrified of them and what they'll do next to me. I just want this over and to end. I am willing to negotiate to get them out of my life.
Please reference my other complaints that I have made for more info. Thanks. If the CFPB needs more info, please email me.
Company Response: Closed with explanation
2019-09-03
Rockford, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I was offered a settlement on my capital one credit card I paid the settlement offer but capital one is still reporting that my credit card is still overdue amd that I still owe money on it amd they wonr remove the negative item or update the account to say its paid it's just sitting there as if I haven't done anything to resolve the issue
Company Response: Closed with non-monetary relief
2019-09-03
NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: This account was offered a settlement and I paid that settlement in full and capital one refuses to report it as paid in full it is still reporting as past due and outstanding
Company Response: Closed with non-monetary relief