CAPITAL ONE FINANCIAL CORPORATION
Consumer Complaints
There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 55
2019-10-09
East Rockaway, NY
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: XXXX process a transaction that I was not approve of, I contact Capital One regarding this matter. I have express to Capital one that this transaction was not approve from me and that I have try to get into contact with this company many time therefore have not receive no response from this company. I have receive an email today XX/XX/2019 regarding they have denied my claim and refuse to fight for my payment back.
I have made it clear to Capital One that this transaction has no sign document, written, oral agreement for this transaction. I also made it clear that this company have took their service back and I no longer have their product. Capital has refuse to take matters in action.
Company Response: Closed with explanation
2019-10-09
Addicks Barker, TX
Problem with customer service
Credit reporting, credit repair services, or other personal consumer reports: Credit repair services
Company Response: Closed with non-monetary relief
2019-10-09
San Diego, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I went to get a car loan at XXXX XXXX XXXX in XXXX XXXX, California. I authorize running ones my credit score and the result was that they did it bot with two companies and the credit score that I was taking care as a baby to increase the point, drop-down several points. I'm no agree with what they did. They suppose to check my credit just ones.
Companies that they used to check my credit : Coaf XXXX XXXX XXXX XX/XX/2019 No idea the amount they were asking for.
I will appreciate your help please, I want to take care of my credit as good as possible.
Thanks so much!
Company Response: Closed with explanation
2019-10-09
Fairfax, VA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I used the Capital One mobile application to find an ATM near my house on XX/XX/2019.
The app pointed me to an ATM at the XXXX at XXXX XXXX XXXX, XXXX, VA.
But when I used the ATM, I was charged {$3.00} in fees by the ATM and then another {$2.00} by Capital One - for an ATM that the Capital One app. directed me to.
I've spoken with customer service and was told that because my account is " not a XX/XX/XXXX account '' I am liable for the fees. This particular account was originally an account with XXXX XXXX but was ported over to Capital One as part of the merger.
Looking at my account, it just says " Total Control Checking. '' The only discernible difference between this and my other XX/XX/XXXX account is when I open my account online and click on account details, this account has a red icon at the top of the pop-up page and my other account ( that was originally an XXXX account, but is apparently now a XXXX account ) has a red " XXXX '' where the icon is displayed. Nothing in the name of the account indicates this.
I spoke with Capital One customer service on XX/XX/2019. They agreed to refund the {$3.00} fee charged by the ATM host, but not the {$2.00} fee actually imposed by Capital One.
If they are charging others similar fees every day, they're likely making thousands of dollars over this discrepancy. There should be a disclaimer in the mobile app. that indicates you may be subject to fees at " XXXX ATMs '' based on the type of account and indicate whether or not you account is a XXXX account.
I can provide documentation is necessary.
Company Response: Closed with monetary relief
2019-10-09
Norcross, GA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Closed with monetary relief
2019-10-09
Rock Hill, SC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-10-09
Denver, CO
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Billing dispute for services
Company Response: Closed with explanation
2019-10-09
Empire State, NY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2019-10-09
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with non-monetary relief
2019-10-09
AL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Complaint: 3 different collections I settled with XXXX XXXX to completely delete them from my account and I have proof and it has only updated to me paying some of it. When we paid for delete. Walmart XXXX XXXX sent to collections with XXXX should be deleted than 2 capital one bank cards I paid for delete also I paid a XXXX XXXX XXXX which was settled for less and a Kohl 's settles for less
Company Response: Closed with explanation
2019-10-09
Bloomington, MN
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I called Capital One Bank to report my Capital One Bank credit card lost/stolen. Capital One Bank sent me a new card with a new account number, but I am not able to use my new credit card while Capital One Bank Fraud Department is investigating the fraudulent charges on the previous account. Capital One Bank is holding me liable for fraudulent charges that are not my charges and are fraudulent charges thats unauthorized and not my charges. My liability under the Fair Credit Billing Act ( FCBA ) for unauthorized use of my credit card is {$50.00}. Capital One Bank is holding me liable for over {$300.00} in unauthorized and fraudulent charges. Thats illegal and unlawful. Capital One Bank is violating the Fair Credit Billing Act under federal law. They are in violation of The Fair Credit Billing Act ( FCBA ). The fraudulent charges are unauthorized and not my charges.
Company Response: Closed with explanation
2019-10-09
Ernul, NC
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with monetary relief
2019-10-09
South Chatham, MA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Company Response: Closed with explanation
2019-10-09
Oxford, GA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Complaint: Kohl 's offered me the opportunity to delete the debt from my credit report and settle for 60 % off the original debt amount Kohl 's account # XXXX, if I paid the following settlement amount {$1000.00} on XX/XX/XXXX. I XXXX XXXX paid {$1000.00} on XX/XX/XXXX with my XXXX XXXX Debit card. My Kohl 's payment confirmation number is # XXXX. I contacted Kohl 's Department Store Collections today on XX/XX/XXXX because they still erroneously showing a remaining balance of an additional {$630.00}. This is an error. I have settled this account on XX/XX/XXXX and Kohl 's agreed to delete the account from my credit report after the settlement amount of {$1000.00}. was paid. I am filing this complaint because Kohl 's is now telling me they will not delete the paid account from my credit report and that I still owe a balance and that is wrong and fraud. Can you agency please assist me with having the collection account deleted from my credit report Thank you XXXX XXXX
Company Response: Closed with explanation
2019-10-09
NV
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: On XX/XX/2018 a Credit card payment was made and posted to the same online account as we have two Capital One accounts. Rather than two payments to two separate accounts.
Payments were made on time. The only error was both payments posting to the one online account
Company Response: Closed with explanation
2019-10-09
Ruskin, FL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with monetary relief
2019-10-09
Palos Park, IL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Privacy issues
Complaint: Capital One sent a copy of my bill and bill notice to my daughter.
Company Response: Closed with explanation
2019-10-09
IN
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: Discrepancy between agreed upon promotion and what I received. I requested my original contract and was told that they did not have a contract on file for the said card.
Company Response: Closed with explanation
2019-10-09
Carpolis, PA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Company Response: Closed with non-monetary relief
2019-10-09
Cleveland, OH
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-10-09
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-10-09
Littleville, AL
Closing your account
Credit card or prepaid card: Store credit card
Company closed your account
Company Response: Closed with explanation
2019-10-08
Brooklyn, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: I currently have two credit cards with capital one, I'm monitoring my credit reports and noticed that capital one is failing to report one of my credit cards to XXXX. Capital one is reporting both cards to XXXX and XXXX, but my XXXX report is suffering due to the lack of credit history associated with that other credit card. I tried resolving this with them directly to no avail.
Company Response: Closed with explanation
2019-10-08
Stevenson, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: On my XXXX credit report Kolhs credit is showing current and they fixed my credit report but XXXX and XXXX they did not fix the errors. This has been going on for two months going on three now. I have called kolhs, they said they will not fix it. One manager said they would. Then my experian report is fixed but my other two credit reports are not? This late payment was an error on kolhs part and they can pull every conversation with every representative. There system does not show pending payments.
Company Response: Closed with explanation
2019-10-08
TX
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I was shocked when reviewing my credit report and found a late payment on the date below : 30 days late as of XX/XX/2018 ( XXXX and XXXX ) I am not sure how this happened. I believe I made my payment to you when I received my statement. My only thought is that my statement did not get to me.
Company Response: Closed with explanation