BBVA FINANCIAL CORPORATION

2017-06-07

Bellmead, TX

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Closed with explanation

Timely Response

2017-06-07

Birmingham, AL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2017-06-07

Quartzsite, AZ

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: I opened an auto lo an wit h BBVA Compass Bank i n XX/XX/XXXX of this year. My first payment of {$770.00} was applied without issue. <P/> However, my payment due o n XX/XX/XXXX ne ver cleared the BBVA backen d and the loan went unpaid. On XX/XX/XXXX , BBVA assessed a {$38.00} late fee on the account. After numerous phone calls and online messages, I approached a manager at a BBVA B ranch office in XXXX , AZ. I was informed that the payment processing system was " experiencing technical difficulties '' and that is why my payment did not clear. I resubmitted my payment at th e Branch teller window via debit for {$770.00} which posted to my account within 24 hours. I was also informed th at the {$38.00} fee would be reversed. <P/> On XX/XX/XXXX , I scheduled my payment ( {$770.00} ) t hrough my online account. As of XX/XX/XXXX a t XXXX Arizona local time, that payment has yet to be posted to my checking account at XXXX , no record of the payment exists on XXXX XXXX end. Also, as of the same date and time, the {$38.00} fee has still yet to be reversed. <P/> I am concerned that BBVA 's r epeated inability to process payments in a timely fashion ( if at all ) will result in negative reports being published to my credit report, and my account falling into a delinquent status ( neither of which I have EVER had happen ). This would tarnish an impeccable credit report over an issue that is out of my control.
Company Response: Closed with explanation

Timely Response

2017-06-07

Houston, TX

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with monetary relief

Timely Response

2017-06-07

Foothill Ranch, CA

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: To Summarize, I refinanced XXXX XXXX XXXX XXXX CA XXXX with the same bank BBVA Compass The loan officers promised me that they had a way to lower my APR by splitting my Jumbo loan of XXXX [email protected] into two loans I was promised verbally repeatedly and consistently that both loans will be fixed and money will go towards interest and principal I had good relations with loan officer so I signed the paperwork, only to realize that HELOC was interest only and tied to some Govt interest Rate I was truly misled and made the mistake of signing documents with their verbal reassurance BBVA Compass XXXX XXXX Financial Sales Advisor - XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, CA XXXX Desk XXXX Branch XXXX ext XXXX NMLS # XXXX All I have been pleading is I want to pay off my loan and as verbally promised repeatedly that both loans would be fixed rates I either want my original loan back or please convert HELOC to a fixed rate loan These are unfair practices used by banks and mislead consumers Please help and advise, I am willing to work with them to achieve a resolution, they have put through months and months of harassment and underwriting and denied helping Best XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-06-06

Val Verde, TX

Opening an account

Checking or savings account: Other banking product or service

Confusing or missing disclosures
Complaint: On XXXX XXXX, 2017 I visited my local branch of BBVA Compass Bank to open an Individual Retirement Account. I had to open the account prior to funding since the non-taxable transfer of my 401k account had to be directed to the bank. The same day, I received a credit alert from my XXXX XXXX provider that a hard credit bureau inquiry was made on my social security number by Compass Bank. On XXXX XXXX, 2017, the funds from my 401k were made available to finish the funding of the IRA account that I opened. The transaction was completed and funded on that date. In addition, on XXXX XXXX, 2017, I requested that the bank remove the hard " credit '' inquiry, as no permissible purpose existed to obtain a credit report for this deposit account. The bank personnel refused, citing that the bank " always '' pulled a credit report for new customers. I objected and indicated to the bank personnel that the hard inquiry changed my credit score for the worse as if I had applied for credit from the bank. In addition, I did not receive a disclosure regarding the bank 's use of the credit score, or the fact that I did not, nor do not intend to apply for credit from this bank. In the bank 's privacy statement it indicates that the bank will use information obtained about a customer to solicit credit products. I could not object to this use, and am thus now penalized as though I had applied for credit when I did not! There are other means to verify identity when opening a deposit account ; I object that the bank utilized a credit bureau report to verify my identity without my permission.What I seek is the removal of the Compass Bank credit inquiry at the credit bureau and remove credit information obtained from such report from my customer profile at the bank so that I am not solicited for credit products. If I had known that this bank would pull a credit bureau on a deposit account, I would not have opened the IRA account with them. Now I am stuck with this account at this bank without the ability to transfer the funds to another bank because of IRS rules.
Company Response: Closed with non-monetary relief

Timely Response

2017-06-06

Rincon, AZ

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2017-06-06

Mesa, AZ

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2017-06-06

Rincon, AZ

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2017-06-06

Lithonia, GA

Credit monitoring or identity theft protection services

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem canceling credit monitoring or identify theft protection service
Company Response: Closed with explanation

Timely Response

2017-06-05

Arvada, CO

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account status incorrect
Company Response: Closed with non-monetary relief

Timely Response

2017-06-05

Sheboygan, WI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-06-04

Watkins, CO

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2017-06-03

Fair Hope, AL

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Can't close your account
Company Response: Closed with explanation

Timely Response

2017-06-01

Oxford, GA

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: I recently relocated to Georgia and I 'm living in an XXXX XXXX XXXX . I receive my mail there and packages. I updated my account online with Simple bank on XXXX XXXX , XXXX an d after a day or two they told me because it 's technically a business address I could n't use it and they would have to close my account. I called and talked to a representative and explained that I just moved and that I am living there and I receive my mail there. They told me because of the Patriot Act tha t I had to have a verifiable residential address. I 've updated my address with XXXX other banking institutions and have had no issue with using the same address. Today XXXX XXXX , XXXX , they told me that I have 30 days move money before my account is closed. I 'm not a new account holder and have had the account actively since XXXX XXXX . I 'm a United States Citizen with a verifiable social security number ; which they verified at the opening of my account.
Company Response: Closed with explanation

Timely Response

2017-06-01

Dallas, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I am writing to dispute the following information in my file. I recently received a copy of my credit reports. The credit report showed credit inquiries that I dont recall authorizing. I understand that you should n't be allowed to put an inquiry on my file unless I have authorized it. Please have this inquiry removed from my credit file because it is making it very difficult for me to acquire credit. The FCRA states that the only permissible purpose for pulling someones credit is for : A. Firm Offer of Credit B. Insurance C. Employment D. Court Ord er The following credit inquiries are related to none of the aforementioned permissible COMPASS BANK XXXX XXXX , XXXX XXXX XXXX Bank COMPASS BANK XXXX XXXX , XXXX XXXX XXXX Bank COMPASS BANK XXXX XXXX , XXXX XXXX XXXX Bank
Company Response: Closed with explanation

Timely Response

2017-06-01

Val Verde, TX

Closing on a mortgage

Mortgage: FHA mortgage

Complaint: Name : XXXX XXXX On XX/XX/XXXX I signed a big bundle of FHA mortgage documents with Compass bank including loan estimate. The loan estimate was date d to XX/XX/XXXX The interest rate estimate was 4.15 % Th en, a week after I received a bundle of documents from Compass showing the interest has increased drastically to 5.75 %. This loan estimate dated XX/XX/XXXX- only six days after the issuing of the previous estimate. I have copies of the loan estimates and will give you upon request. I do n't believe that the federal bank has increased the rate in that week and definitely not in such a high manner, so I do n't understand why they quote me a bait interest rate and then change that on me drastically. Compass is taking advantage of my need to close soon on this property and the fact that I already invested time and money including the appraiser cost. This is a violation of the truth in lending act. . The contact number of the first loan officer is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX tx XXXX there is a second loan officer as well. Her name is XXXX XXXX phone : XXXX I need you please to advise me / contact the bank ASAP because we are about to close on the loan. Thanks a lot, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-05-31

Co Spgs, CO

Closing an account

Checking or savings account: CD (Certificate of Deposit)

Funds not received from closed account
Company Response: Closed with monetary relief

Timely Response

2017-05-31

Ocklawaha, FL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2017-05-31

Apache Junction, AZ

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with monetary relief

Timely Response

2017-05-28

AL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: On XXXX XXXX , I app l ied for a Conventional Fixed Rate First Mortgage at 5.000 % at BBVA Compass Bank. After being pre-qualified for this loan amount that my credit score allowed. I was instructed by XXXX XXXX XXXX mortgage loan officer for BBVA Compass Bank to b egan looking for a house. After spendin g three mon ths looking for a house, we finally located a house that we like and thought was our dream come true. Once, we agreed that this is the place we want, then we were ask for fees, starting with a {$500.00} deposit for th e Realtor at XXXX . After that, we were ask for {$270.00} inspection fee of the house. We paid all of these fees and was about to pay an additional {$420.00} fee for appraisal. At the sametime, we thinking that it will not be long before closing time. However, the underwriter denied the loan because we were lat e one time in three years on a XXXX credit account.My problem with this process is telling us that everything is going great and time we spent looking for a home. Also, thinking loan was approved! we would have wasted our time and money for this. Another question is will we get our money back spent on those fees. I think the underwriter should have the first look at the application, before my time was wasted and they could have made that determination in the beginning. Now they want to offer us another Conventional Loan with a {$2400.00} down payment for the same house. However, I 'm a little worried about this cause the late payment in three years on my XXXX credit card is still there.
Company Response: Closed with explanation

Timely Response

2017-05-28

Arlington, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2017-05-26

East Millstone, NJ

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Closed with monetary relief

Timely Response

2017-05-25

Phoenix, AZ

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with monetary relief

Timely Response

2017-05-25

Bellaire, TX

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Problem with fees or penalties
Company Response: Closed with explanation

Timely Response