BBVA FINANCIAL CORPORATION

2017-06-23

FL

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: On XXXX XXXX, I received an email from Simple Bank and was told my account is being closed. They will not allow me to pull the funds from my account and are saying they will send me a check at some time. They will not give me a time when the check will be sent. The account has always been in good standing.
Company Response: Closed with explanation

Timely Response

2017-06-23

Rncho Domingz, CA

Money was not available when promised

Money transfer, virtual currency, or money service: Virtual currency

Complaint: The transaction of my bank ( Simple by BBVA Compass ) should update to my XXXX account in every payday, which it did n't.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-22

Shalimar, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I spoke with XXXX XXXX at BBVA compass in XXXX, Fl. About a home equity loan. I told XXXX XXXX specifically in the presence of my wife, XXXX XXXX, that I did not wish for a credit report to be run until I decided to apply for the loan. XXXX XXXX assured me no credit report would be run until I was ready. I arrived home today, XXXX XXXX, 2017 to find in the mail two credit reports had been run. When I called XXXX XXXX she matter of factly stated that credit reports are run when she submits inquiries about loans. I thought consumers had the right to be protected from this practice when they specifically requested it not be done. Please respond to me at XXXX With high regards. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-06-21

Phoenix, AZ

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: BBVA COMPASS Bank keeps charging excessive fees. They count Saturdays and Sundays as a regular banking day even when they are not open. I have had several fees regarding scheduled payments on sundays and I go in and deposit on Monday and they charge a hefty NSF fee. You need to look into that for my sake and the rest of the consumers.
Company Response: Closed with monetary relief

Timely Response

2017-06-20

CA

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: Does n't submit accurate amounts so that I may use XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-06-20

TX

Managing an account

Checking or savings account: Other banking product or service

Problem making or receiving payments
Complaint: BBVA Compass b ank has n't sent my transaction update for the XXXX and XXXX to a third party app I use on my mobile device. I called th em n seems as if there 's nothing I can do but sit here and wait for the unknown. It 's be en two weeks th ey have n't sent out my bank info in times of need.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-20

SC

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: I am requesting that Simple send over my traction to XXXX XXXX on time.
Company Response: Closed with explanation

Timely Response

2017-06-20

Houston, TX

Getting the loan

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2017-06-20

Mabank, TX

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Complaint: On XXXX the XXXX, went to the bank to deposit XXXX cash into the ATM in one of the drive thru lanes. I inserted my card and entered my pin number. Tapped deposit on the screen. Then inserted XXXX XXXX dollar bills. The screen displayed " Your cash has been confiscated ''. I was very frustrated due to the fact that there was nothing I could do about this right then. I am XXXX and on limited budget. The money I tried to deposit was a gift. I really needed this money. Anyway, I went to the branch that I use on XXXX the XXXX. The address is XXXX XXXX XXXX in XXXX, TX XXXX to report this. I reported to a lady named XXXX. I was given a reference number to keep up with the status of the investigation that was to take at least until XXXX the XXXX. I called several times. On XXXX the XXXX, I called and was told that the ATM was not over balanced and I was denied my money. This seems to be very frustrating to me. I would think that the cameras at the ATM could show me there depositing the money. This is no scam! I seriously need my money back!
Company Response: Closed with monetary relief

Timely Response

2017-06-19

Dallas, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-06-19

Hanceville, AL

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-19

Dickinson, TX

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-06-18

Atlanta, GA

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: On XXXX XXXX , 2017 I received an email from Simple Support notifying me that my account was closed because it did not did not " meet the requirements of Simple 's account agreement. '' It went on to say " Your card and account are blocked so no further deposits, transactions or transfers can be made. '' I was on vacation at the time across the country and this was my only form of money. I was also concerned as I had just bought my mother and I plane tickets home the night before with this account and I saw that while it showed my XXXX purchase of {$360.00}, it was also showing that it was being credited back to my account. I emailed Simple Support asking why my account was closed and received no answer. I then called Simple Support and gave the customer support staff my information to verify my identity. I was told I was no longer able to have phone support and that I must email my concerns and they hung up on m e. I called two more tim es and I was hung up on both times. When Simple Support finally emailed me back, the response was " Your account has been closed and we are unable to reverse that decision. Please refer back to our original message as it contains all the information we have to provide. '' I emailed once more asking if the plane tickets I bought were even valid and I have never received another email. I was forced to buy XXXX new plane tickets with funds that I did not have and I am now extremely negative in my XXXX XXXX XXXX account due t o Simple Bank robbing m e.
Company Response: Closed with explanation

Timely Response

2017-06-17

Belmont Shore, CA

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-17

Waxahachie, TX

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-17

Key Biscayne, FL

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: I have Simple Bank and the keep failing to report my transactions to my XXXX XXXX account regularly..
Company Response: Closed with explanation

Timely Response

2017-06-17

San Diego, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: For the period of XXXX and XXXX if this year my bank is not updating my XXXX app on deposits and transactions I have already authorized this app to have access through my bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-16

Kansas City, MO

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2017-06-16

Corinth, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-16

Corinth, TX

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-16

AL

Other service problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-16

Paterson, NJ

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: Bank is very slow in updating my bank information with an authorized third party service ( XXXX ).
Company Response: Closed with explanation

Timely Response

2017-06-16

Bedford, TX

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I have a Compass Bank Checking accou nt. From XXXX XXXX to XXXX XXXX I was charged ATM fees totaling {$2200.00}. The practice of charging excessive fees is unfair. I continue to use this checking account and would like Compass Bank to adjust the balance based on waived fees. I have paper copies of all monthly checking account statements, including all pages, reflecting the fees that were charged. I have more than XXXX account w ith Compass B ank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Mesquite, TX

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2017-06-15

Pnte Vdra Bch, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response