BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 70
2017-06-15
Phoenix, AZ
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: X/XX/2017 XXXX XXXX XXXX placed a credit of {$950.00} into my BBVA Compass checking account ( which I requested to be closed 3 or more times prior to this incident ) .The same day they tried to withdraw their funds back, but the bank refused because my account was in a negative state, I then accrued a credit reversal fee. I assumed XXXX received their money back. On X/XX/2017 XXXX received a refusal letter. I received an email from the HR Department at XXXX X/X/2017 stating that I had to start a repayment plan with them due to the bank refusing to give them the funds back, I became very irate at that time because I 'm a single mother of XXXX ( XXXX ) and ca n't afford the garnishment. I spoke to everyone at BBVA from customer support to the dispute specialist and authorized them to speak with XXXX XXXX ( HR Supervisor at XXXX ). I went back and forth with them and ALL of them refused to release the funds back to XXXX, it even got to the point where I used profane language and a rep laughed at me then hung up after leaving me on hold for over 5 minutes. I received an email from XXXX, stating they are still refusing to speak with her and she really needed to start the deductions from my pay check. On X/XX/17 I was terminated from my job with this situation as a key contribution to the decision they made.
Company Response: Closed with explanation
2017-06-15
Nyc, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I 've been waiting days for the bank to update me about a transaction for funds that were never despensed out of a ATM. All they can say is that they have no estimated time frame for the issue to be fixed. Nor do they have any updates. Sounds like they do n't know what they 're doing.
Company Response: Closed with explanation
2017-06-14
Arsenal, PA
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I have an account with a payday lender and they are not sending my transaction history slowly to my lending company.
Company Response: Closed with explanation
2017-06-14
Liverpool, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with explanation
2017-06-14
Birmingham, AL
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with monetary relief
2017-06-13
Desoto, TX
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with monetary relief
2017-06-13
Birmingham, AL
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with monetary relief
2017-06-13
Mesa, AZ
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with explanation
2017-06-13
Avondale Goodyear, AZ
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Closed with explanation
2017-06-13
Houston, TX
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with monetary relief
2017-06-12
Scottsdale, AZ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: XXXX XXXX ,2017 30 days late amount {$100.00} Compass BK Auto l oan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-12
TX
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Complaint: I just hate that BBBA COMPASS take so long to complete transactions to where it causes overdrafts. You can have the money in the account per what it says is available, twice I have had this problem. It takes forever to update your account and direct deposits. I have talked about thi s on three occasions and I removed my overdraft option. They are slow on updating the accounts and they need to update their systems.
Company Response: Closed with explanation
2017-06-12
E Palo Alto, CA
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with explanation
2017-06-12
Dickinson, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2017-06-12
Glendale, CO
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I deposited {$260.00} into my BBVA checking account on XXXX XXXX , 2016 and they never appeared on my account so I filed a dispute claim and they have not given me my money back. I was unable to pay my car on time because of this and now I have late fees.
Company Response: Closed with monetary relief
2017-06-11
Liverpool, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: O N XXXX 2017 AT XXXX XXXX MY DEBIT CARD # WAS USED TO PURCHASE {$2000.00} AT XXXX XXXX XXXX IN XXXX , TEX AS. O N XXXX 2017 WE CALLED XXXX POLICE DEPT., CASE # XXXX . ON XXXX /2017 WE CALL MY BANK BBVA TO INFORM THE PROBLEM, BBVA CASE # XXXX . THE BANK INVESTIGATED AND CLOSED THE CASE WITHOUT MY REFUND. THE BANK TOLD US TO CALL XXXX OURSELVES AND WE DID WITHOUT ANY RESULT. THE BANK ALSO TOLD US TO FILE AT SMALL COURT, BETTER BUSINESS BUREAU BY OURSELVES. WE FEEL THE BANK SHOULD REFUND TO US WITHIN 10 DAYS BY FEDERAL LAW. TODAY WE STILL HAVE NOT RECEIVED THE REFUND. THE BANK CUSTOMER CARE TELEPHONE # IS XXXX
Company Response: Closed with explanation
2017-06-11
TX
Problem caused by your funds being low
Checking or savings account: Checking account
Non-sufficient funds and associated fees
Complaint: My bank does n't update my acct information in a timely manner so I end up with nsf fees even when my acct is positive
Company Response: Closed with explanation
2017-06-10
Davie, FL
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2017-06-10
Houston, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I need my bank info updated as soon as I make a transaction so my XXXX XXXX is up to date
Company Response: Closed with explanation
2017-06-10
AL
Written notification about debt
Debt collection: Auto debt
Didn't receive enough information to verify debt
Complaint: The Loan i applied for has not been approved so i need the approvement to facilitate the loan acquired for. I applied for the Loan on the XXXX / XXXX / 2017 and the loan amount is {$5000.00}
Company Response: Closed with explanation
2017-06-10
Flemington, NJ
Managing an account
Checking or savings account: Other banking product or service
Problem making or receiving payments
Company Response: Closed with explanation
2017-06-10
AL
Written notification about debt
Debt collection: Auto debt
Didn't receive enough information to verify debt
Complaint: The Loan i applied for has not been approved so i need the approvement to facilitate the loan acquired for. I applied for the Loan o n the XXXX / XXXX / 2017 and the loan amount is {$5000.00}
Company Response: Closed with explanation
2017-06-09
Birmingham, AL
Problem with a lender or other company charging your account
Checking or savings account: Other banking product or service
Transaction was not authorized
Company Response: Closed with monetary relief
2017-06-08
Indianapolis, IN
Problem caused by your funds being low
Checking or savings account: Checking account
Non-sufficient funds and associated fees
Complaint: XXXX XXXX 2017 there was two trial deposits from SIMPLE to link my accounts together so I can do a transfer from my external account SIMPLE ( which is still handle by the same bank ) to pay the overdrawn amount of {$9.00}. My external account SIMPLE is partnered with BBVA Compass Bank ( which is the same bank I am having an issue with that handles my other BBVA Compass Bank checking account. ) The trial deposits were sent from SIMPLE and when they attempted to get the trial deposits back on XXXX XXXX 2017 that is when BBVA Compass Bank that holds my other checking account charged me a NSF fee. The whole purpose was to make a transfer to pay the overdrawn {$9.00}. The trial deposits amounts {$0.00} & {$0.00}, NSF Fee {$38.00}.
Company Response: Closed with explanation
2017-06-07
Rncho Domingz, CA
Problem caused by your funds being low
Checking or savings account: Other banking product or service
Overdrafts and overdraft fees
Complaint: BBVA has refused to refund, credit back {$96.00} in overdraft fees for 2 unauthorized transactions that were only pending on XXXX XXXX, XXXX for {$17.00} and {$19.00} but BBVA had already charged me {$32.00} dated for XXXX XXXX, XXXX when it was XXXX XXXX, XXXX ( they did n't know if it would clear or what they already had charged me {$32.00} and the date for the fee was XXXX XXXX, XXXX when it was still XXXX XXXX, XXXX ) for the transaction that was only pending I did send then an email to tell them the transactions for {$17.00} and {$19.00} was unauthorized and that will fall off or be refunded, credited back to my account and both transactions were credited back on XXXX XXXX for {$17.00} and {$19.00} total amount {$36.00}. When the transactions for {$7.00} did on XXXX XXXX, {$4.00} on XXXX XXXX and {$6.00} did on XXXX XXXX, XXXX all would have cleared if the money was in my account when the unauthorized transactions for ( {$17.00} & {$19.00} ) became pending on XXXX XXXX, XXXX on XXXX XXXX, XXXX I was charged {$32.00} already and it was dated for XXXX XXXX, XXXX and it was XXXX XXXX, XXXX which took more money out of my account that caused my balance to not cover the transactions for {$7.00}, {$4.00}, {$6.00} that were done from XXXX XXXX to XXXX XXXX, XXXX to bounce. I called the company they said those funds will be credited back to my account ASAP sorry for the mistake and they were on XXXX XXXX, XXXX that means that when the items from XXXX XXXX to XXXX XXXX I had the funds in my bank for these items that total {$17.00} would have and should have cleared, that money was put back into my account. BBVA has refused to refund {$96.00} in overdraft fees because they want to charge me OVERDRAFTS FEE 'S for Nothing you cant charge me fee 's if I had the money in the bank you just ca n't take my money just because funds were taken out of my account unauthorized and when that problem has been corrected BBVA wants to still keep and hold on to all of the money they have STOLEN from you cant do that BBVA refund {$96.00} for 3 overdraft fees that came from 2 Unauthorized transactions that was refunded back to my account So, Tell Me BBVA Why Is It That You Feel You Can Keep {$96.00} Of My Money That You Took For 2 Items That Was Unauthorized Transactions That Has Been Credited Back To My Account Which Did Show That If These 2-Unauthorized Transactions Were n't Taken Out Of My Account The Funds Would Have Been In My Account For The 3-Items for {$7.00}, {$4.00} and {$6.00} to clear if these fees were never placed on hold for pending charges it Would & will show the funds were in the account for these items to clear. BBVA has no right to charge me 3 {$32.00} overdraft fees for what now? And what is the reason now BBVA is refusing to refund my money this is Fraud what they are doing and BBVA has been doing this to all of there customers and this is wrong they are just taken customers money for No Reason! So, I want to know what & why they are refusing to return my money ... the money has been returned back to my account which showed the money was in the bank so Why Is BBVA Still Telling me to go get the money from the company??? Fraud, Stealing is what BBVA is doing you can only charge me if I did n't have the funds and that has been shown I had the money now BBVA has to correct the problem on they end which they refuse to do. It is no other reason you can keep 3 overdraft fees for {$32.00} total amount {$96.00} Refund Money ASAP Today ...,
Company Response: Closed with monetary relief