BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 74
2017-04-25
Riverside, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2017-04-25
Houston, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with monetary relief
2017-04-24
CA
Closing an account
Checking or savings account: Checking account
Can't close your account
Complaint: I have open a bank account a couple of weeks ago and they are telling me mixed up questions on checking my identity they have frozen my account cause they said I do n't have the proper requirements to close my account I have said several times to the manager every time I go to the bank that I have seen my exboyfriend from XXXX New Jersey around that bank area. I have showed the manager my state indentation, social security card, my birth certificate and a letter from the hotel I have been residing at he has told me still I ca n't close my bank account with that type of address he is now saying I need a physical address to close my account
Company Response: Closed with explanation
2017-04-21
NC
Using a debit or ATM card
Bank account or service: Checking account
Complaint: Went to a consignment sale. Spent ov er 200. Left. Thought everything was fine. Boy was I WRONG! They used the credit card machines where everything is done manually. But I was n't too worried. Now I 've spent XXXX for XXXX worth of merchandise. Recently started banking wi th BBVA COMPASS. Th ey had been great thus far. Then I had the misfortune of getting paired with XXXX ... ... she worked my dispute. The first time around she did hardly anything and came back and said she found nothing wrong. I threatened to file a complaint with CFPB and so she said she would reopen the investigation. But ... ... did n't come up with ANYTHING different. And still sided with the other party. I 'm very upset. The info that I used as EVIDENCE that I did NOT make the second purchase ... ... was the info she used to find that I DID! I provided her with my receipt. Explained I only si gned ONE slip. The other one was done an hour later. I was long gone and heading for home. I did not do the other purchase. And had this been XXXX XXXX XXXX XXXX or XXXX or XXXX XXXX ... .my word and the info I provided would have been PLENTY to get the charges reversed. I work online for a living. And I deal with a lot of social media and referring. I definitely will be talking about Compass ... ... but it wo n't be a recommendation. Which is sad, because there are wonderful people that work there. Like XXXX . He was wonderful!! Anyway, I 'm opening this complaint in the hopes that I can get my money back. I 'm a single mom raising XXXX girls. XXXX of whom is currently XXXX XXXX . So I ca n't afford for there to be a XXXX ERROR that is n't resolved. Please help : ( I 'm providing all documents that I have gotten throughout the case. To try to expedite the outcome. And I 'm hopeful that whoever sees this next ... ... .can help to right the wrong. I 'm so upset by this.
Company Response: Closed with explanation
2017-04-21
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2017-04-20
Houston, TX
Billing disputes
Credit card:
Company Response: Closed with monetary relief
2017-04-20
Riverside, CA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2017-04-20
Hghlnds Ranch, CO
Transaction issue
Credit card:
Company Response: Closed with monetary relief
2017-04-20
Fort Worth, TX
Making/receiving payments, sending money
Bank account or service: Checking account
Company Response: Closed with monetary relief
2017-04-20
Dallas, TX
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2017-04-20
Dallas, TX
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: BBVA Compass pr olonged process to deposit insurance check. I received an insurance check to pay for damage to my home. I went to deposit the insurance check at the local BBVS Compass branch, was told I would need to complete pages of forms and mail the check to Alabama processing. After that it would t ake 10-15 d ays to process and return endorsed check. Real ly? BBVA Compass g ets to hold my check for almost a month?? In the meantime I 'm out $ 12,000+ in personal funds. Ouch.
Company Response: Closed with monetary relief
2017-04-19
Plano, TX
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Closed with explanation
2017-04-19
Superstition Mtn, AZ
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed with explanation
2017-04-18
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Closed with monetary relief
2017-04-18
Nyc, NY
Account opening, closing, or management
Bank account or service: Checking account
Complaint: I am having a problem with simple bank and there where fraudulent Activity from XXXX in my Account there was a complaint Filled for this before and yesterday XXXX XXXX XXXX Simple Closed My Cheecking Account for no Valid Respond. And I spoke to Simple Support team and the Agents wo n't talk to me or Provide me any Informal about my account why it was blocked and closed this is Illegal and what this bank is doing its Againts Customers Policy its not my fault there is fraud Activity and what the bank is doing is discriminating me Please Helo ... And I get XXXX XXXX Benifits on this account it 's not fair what this bank has done to me I want for simple to returned all my ACH Checks back to my Payer or Sender please help.
Company Response: Closed with explanation
2017-04-18
Blackbird, DE
Deposits and withdrawals
Bank account or service: Checking account
Complaint: Money was taken out without my authorization in the amount of XXXX dollars a transcation transcation of XXXX in XXXX Delaware and one for XXXX in Wisconsin
Company Response: Closed with explanation
2017-04-18
Beachmont, MA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with monetary relief
2017-04-18
OK
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: On and about XXXX XXXX XXXX , I called my financial lender for an extension for my car payment before the note was due ( which is the XXXX of every month ). I was advised that it will cost me approximately {$95.00} to put the payment on the back end of the note and no interest would be charged for doing so. The representative advised, " We can do two notes if I would like, most of their customers choose this option to give them a little breathing room to get caught up with things. '' I agreed to have two p ayments placed on the back end instead of one. T he process took them around 45 days to complete and in the meantime I continued to receive calls regarding my payment due to the automated service. The payment extension cost me {$2000.00} instead of the {$95.00} I was originally quoted. My interest is supposed to be a fixed rate of 10.93 % for a {$26000.00} car. They ended up charging me {$9800.00} in interest, the two car payments that was supposed to be on the back-end and plus the two car payment we requested to be put on back end of the note. If we had know that the interest rate was going to change and I was going to be charged an additional {$9800.00}, we would not have requested the notes be added to the back end. In the beginning my notes was split between the principal and the interest and since this situation most of my note goes toward the interest with little to no money being applied to the principal in some cases none of it. My payment from XXXX XXXX is missing which I clearly made. They also informed me that I did not owe a car payment for XXXX due to the extension and when I called to confirm I was continuously advised of this fact. I received no calls all month long which was suppose to happen according to them due to their automated service. At the end of the month, I received a phone call asking for the payment for the month of XXXX . I have tried to resolve this with my lender and spoke to seven or eight different representatives a day and supervisors with the promise of a resolution. The lender would never return my phone calls. I have requested them to listen to the recordings of my call when I was provided this information and they have refused. My interest on my car change every month along with the amount being applied to the principal. They advised me it is due to the number of days in the month and that their bank does not withdraw the payment on the XXXX when the payment is due and my automatic draft is setup to do cause my interest to change depending on when they decide to take it out. Please review this information and help me with this matter. I am now upside down on my vehicle and stuck paying an outrageous price for this car.
Company Response: Closed with explanation
2017-04-18
Dallas, TX
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: I currently have a home equity loan wit h BBVA Compass. Rec ently, a leak in shower pipes caused a great deal of damage for which I 've filed an insurance claim with XXXX XXXX . XXXX has been great to provide payment for me to get my home repaired. I walked in to BBVA Compass t o deposit a check from XXXX to get the work done on my home. The branc h manager explained they were not able to take the check at the branch. I had to sub mit a Hazard Insurance Claim Disbursement Request F orm and send paperwork, along with the check, into the bank. I 've had to pay for the repairs myself while waiting for the checks, already approved by insurance, to be deposited into my account. Currently, I 'm out a little over {$12000.00} and have been forced to take money out of savings to pay bills. The process, according to BBVA Compass, takes 2 weeks to get funds into an account if you have a Home Equity Loan with the institution. Two weeks ...?? to process a check from a large, reputable insurance company? I wonde r if BBVA Compass is ca shing the checks and reaping the rewards of interest on my funds? {$12000.00} is not a great deal of money for a financial institution to try and scam, but if all of their other customers are having to deal with the same situation, it could probably add up very quickly.
Company Response: Closed with monetary relief
2017-04-18
Dannelly, AL
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief
2017-04-17
TX
Application, originator, mortgage broker
Mortgage: Home equity loan or line of credit
Complaint: I called my bank to inquiry about a repeat home equity loan, the loan officer tried to take an application over the phone, but I explained I was not ready for that yet. She ( loan officer ) asked me to email her income documents of a secure nature. My wife said that email was not secure and that I should take them to her. She ( loan officer ) insisted that her customers do this all the time but my wife said no and I should bring to the office or fax them in. The loan officer insisted that I give her an a pplication but I told her I wanted to come into the office on Monday and we could do it then. I am XXXX and my wife said I should go in to their office to handle this kind of business. My call was simply an inquiry about their guidance and the fact that I had a previous loan with them. The loan officer said she had an apointment at XXXX , so I went early as soon as they opened to talk to her. When I arrived Monday, they told me they ran my credit. I did not give them permission to run my credit. I am very upset about this violation of my privacy. She said I was lat e 13 times on my previous loan with them, but my credit report shows that I paid as agreed. After my wife called the branch manager to complain about the gros s negligence and violation of my privacy. I began to get calls for a conditional loan approval of a loan I have not filled out an application for.
Company Response: Closed with explanation
2017-04-16
Deposits and withdrawals
Bank account or service: (CD) Certificate of deposit
Company Response: Closed with monetary relief
2017-04-16
Tucson, AZ
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with monetary relief
2017-04-15
Houston, TX
Incorrect information on credit report
Credit reporting:
Information is not mine
Complaint: I disputed inquiries that were not made by me however I have not heard back from them.
Company Response: Closed with explanation
2017-04-14
Dannelly, AL
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with monetary relief