BBVA FINANCIAL CORPORATION

2017-04-14

Pensacola, FL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-13

Maxwell Afb, AL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I received an invalid transaction on my account. I contact the bank and vendor on the day the transaction showed in my bank account. I spoke with 3 different representatives at the bank. I provided the bank with all the information given to me by the merchant. The final representative was in the " card '' department stated that they were removing the transaction and I will not receive an overdraft fee. The next day I check my account and it has 3 overdraft fees and the invalid charge is still on my account. I contact my bank. The representative informed me there were no notes on my account indicating my call or complaint and there were no open disputes on my account for an invalid charge. I request a supervisor who informed me that they could do no more than their representative. I was then told all the charges will remain until up til 90 days. The supervisors are irrelevant and have no more authority than the representatives. There was no courtesy and I was basically lied to three different times. I received no assistance from the bank ; I was not awarded any temporary credit or charge removals for my inconvenience.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-12

Desoto, TX

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-12

Montebello, CA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-12

Dallas, TX

Credit decision / Underwriting

Mortgage: Home equity loan or line of credit

Complaint: After providing notice of intent to refinance with another institution, BBVA Compass Bank provided notice of their intent to charge my escrow account to purchase their homeowners insurance. My homeowners policy premium was paid by BBVA Compass and the policy has never been out of force. Basically, they are trying to steal my escrow funds.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-12

Phoenix, AZ

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-12

Houston, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-11

Discovery Bay, CA

Managing, opening, or closing account

Prepaid card: Mobile wallet

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-11

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-11

Beachmont, MA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-11

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-09

Scottsdale, AZ

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I have banked with Simple for over three and a half years. I 've lived at my current address for over a year and a half. After making updating my linked external accounts last week I received a support message saying " Your account has been frozen because we 're having trouble verifying you. We need to do that before we can unlock your account. In order to complete verification, please submit a copy of the following documents using the instructions below : - A color photo ( not scanned ) of your Social Security Card - A color photo ( not scanned ) of your unexpired Government issued Photo ID ( If your photo ID does not have your current address on it, please also include Residence Verification, for instance, a bill issued in the last 30 days. ) - The two most recent PDF bank statements downloaded directly from each of the external account ( s ) linked to Simple '' I responded to this right away and after two business days I still have had no response from the team that made the decision to freeze my account. I 've uploaded the requested identification, but the linked external accounts are new and there are no statements yet. I called customer service to ask when I would hear back and how long it might take to regain access to my account. The representative would not give any timeframe for either and said that we would just need to wait and see if the team reviewing this would " make an exception '' as I can not provide bank statements that do n't exist. And if they wo n't make an exception? My money would simply be held in limbo indefinitely? The customer service rep had no answer for that either. Now I 'm reading horror stories on Better Business Bureau and other review websites of customers who had their account frozen for months! This is criminal.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-04-07

El Paso, TX

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-07

Memphis, TN

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I have been w ith Simple Bank for a long time and all of a sudden I ca n't access any of my funds. They tell me that they need my social security card, bank account, papers for external account, etc when I have been with them for months and I had to call them 5 times and every time they told me the same story. Do not use this bank they are unprofessional! They froze my bank account without giving me any kind of notice, even when I told them I had to buy my medication and pay my rent they still did n't care.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-06

Moorpark, CA

Overdraft, savings or rewards features

Prepaid card: General purpose card

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-05

Grand Prairie, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-04-05

Grand Prairie, TX

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-05

AR

Deposits and withdrawals

Bank account or service: Other bank product/service

Complaint: In effort to prove that my Promissory Note is valid legal tender, I discovered that BBVA Compass Bank is in Breach of Agreement concerning our contract, by concealing material information, and conducting unauthorized transactions. It 's been discovered that BBVA took our Promise to pay ( Promissory Note ) and deposited into an account, in I and my wife 's name that became asset for them that they used to fund our loan ; only it was not a loan, it was an exchange, they excepted our Promissory Note in exchange for credits to our transaction account ( s ) that we knew nothing about! they say that my Promissory Note is not valid legal tender, but yet they monetized our Promissory Note and never used a dime of their own, and then they are charging us back money we funded ourselves with interest. In the banking law, if the bank deposits the note, they must give you a deposit receipt, which we never received, ( see 12 U S C A Sec 1813 ). BBVA Compass Bank, is in violation of the GAAP and they know that they are! There is no way that BBVA Compass Bank can deny my complaint, because the proof is in the Bank Bookkeeping Journal Entries associated with our so called loan ; and the Federal Reserve Publication Modern Money Mechanics Pg 6, reveals that banks make loans by accepting promissory notes in exchange for credits to the borrower 's transaction account. They even admit that it 's an exchange. IF IT 'S AN EXCHANGE HOW CAN IT BE A LOAN? once again, I 'm asking for the title to our car, but if BBVA tries to refute this complaint in anyway, then I will demand full disclosure of all bookkeeping entries associated with our loan and the deposit slip for the deposit of our promissory note associated with our loan, which I have a right to by law of evidence.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-04-05

Macclenny, FL

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: In XX/XX/XXXX I applied for and was approved a HELC Loan, last month XX/XX/XXXX I made my final payment. Due to the min monthly interest having been automatically drawn from my checking account a day before my final payment from an external source came through, a credit balance of XXXX. I have contacted the bank on several occasions to determine why to this date XX/XX/XXXX my money has not yet been refunded back to my checking account. Initially I was told the refund would occur within 5 business day, then was told a secondary communication to the appropriate department would prompt my refund. The following time I called I was told " We never refund HELC money until the " End Of A Cycle '' i.e. XX/XX/XXXX. However to this point XX/XX/XXXX STILL NO REFUND? I feel as though I am being given a run a round, please assist me in this matter. The name of the financial institution is BBVA Compass Bank.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-04

San Antonio, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: Around XXXX 2014 BBVA Compass did a Mortgage loan for me. The loan officer was very helpful. The loan officer and I requested to do the mortgage payment 30 year fix with an amortization for 30 years. Before I started the refinance with BBVA Compass I had a construction loan with another bank that has a balloon payment as soon as the house was finished. When we went to closing to my surprise the mortgage payment was set up to be paid every 2 weeks just principal and interest. It was too late to back down since I was at the closing and had the balloon payment. My loan officer contacted her manager XXXX XXXX, XXXX XXXX stated that he will help to modify the loan later on. However I tried to get in contact with the loan officer around the middle of the year and she gave me XXXX XXXX 's phone number since the loan officer was on leave sick and never return to work to BBVA Compass. I tried to call her manager several times since but never heard from him. I have also tried calling several times to several phone numbers, leave messages and no one return my phone call. The most recent number that I called was XXXX I left a message explained my situation that I can not pay every two weeks since it is killing me and putting my family in a hardship. Currently my business is not doing very well as before. All I am asking is to modify to pay monthly payments not every two weeks.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-04

Tarzana, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: BBVA Compass Bank has changed my monthly mortgage amount every since loan origination. They estimated my property taxes based off of a parital year payment. When My monthly mortgage went down, I called them up and asked if there had been some mistake. I was assured that there was no mistake and that this was the correct amount for my mortgage escrow. 1 year later I had a {$10000.00} dollar shortage. The bank then blamed me for the mistake and I have been paying off the shortage over a spread of 5 years. Every year I have to submit new documents or the mortgage amount will go up ( which I have done every year ). I recently changed insurance providers and my premium is half of what it was. The bank removed the shortage spread ( even though I have a current shortage spread submitted to them in XX/XX/2016 ) and debited the new amount from my bank account. And so with a reduction with my insurance premium they have INCREASED my monthly payment, removed my shortage spread ( that I was alread approved for ) and debited the money from my bank account.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-03

Beaumont, TX

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-03

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-03

Lopezville, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-03

Bermuda Dunes, CA

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Complaint: The Bank rollover my Cd without sending me a letter in writing that they were doing that the new CD would .10 percent which will amount to using my money for nothing. when they say to take it out I have to pay him 3 % which would amount to over {$6000.00} currently was the new rule that they in acted without telling me also. The {$6000.00} would be {$3500.00} Over the money earned on the CD in the first place is this right I do n't think so.
Company Response: Closed with monetary relief

Disputed: No Timely Response