BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 5
2019-10-10
FL
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I received a 0 % credit card and attempted to use it. Now they have me set for fraud. They want me to send my social security, id, paystubs, and utility bill to an unsecured email address. BBVA has a secured messaging within their site and they said I can't use it. They also advised there is no case number assigned, etc. This is from their associate ID XXXX. The entire process has many red flags which compliance needs to review.
Company Response: Closed with explanation
2019-10-10
Stafford, CT
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with monetary relief
2019-10-09
Stkn, CA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I opened my account at the end of XX/XX/2019 because of a {$200.00} sign on promotion ( I have screenshots of the promotion ) and had to have a direct deposit of {$500.00} or more within 60 days of opening the account and I will receive {$200.00} in 90 days.
On XX/XX/2019 I had a direct deposit of {$850.00}.
On XX/XX/XXXX I called asking why I did not receive my bonus. They told me three different reasons that were not true so I argued, they said I was right and they made a mistake in their system and they submitted a ticket. After the days I called back and was told I'd get the money that day. The next day when I didt get it I called and was told I need to wait 3 more days to receive another call. They just keep telling me theres nothing they can do and it's been a week now.
Company Response: Closed with monetary relief
2019-10-09
Middleburg, FL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2019-10-09
El Paso, TX
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with explanation
2019-10-09
PA
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: There is a company, XXXX, that has been continuously doing {$88.00} biweekly ACH transactions against my Simple bank account, even after I've revoked their authorization and cancelled my subscription. I followed XXXX 's revocation process on XXXX. On XXXX they charged my account anyway. I contacted them on XXXX again to revoke authorization and on XX/XX/XXXX they charged my account again. I have tried calling that company and they just hang up on me. So on XX/XX/XXXX I initiated a dispute with Simple bank. I explained the situation and requested the money be returned to my account. I also requested that they block future ACH transactions from XXXX. They agree to put in a block request. Then on XXXX my account is debited again by XXXX for another {$88.00}. When I ask Simple why they were able to do that even though they were blocked, they said that they didn't have a chance to process the block request! They then told me I had to add that charge to the other two, and complete the dispute process. So I did that. Per Electronic Funds Transfer Act they have 10 days to complete the dispute or if it is going to extend longer they have to offer the provisional credit for the full disputed amount ( {$260.00} ). I requested the provisional credit and was told know. DESPITE the fact they didn't even start the process until yesterday when they sent me paperwork. They've had the dispute on file since XX/XX/XXXX, with me asking for updates every few days, and just the last few days decided to follow up on it. AND told me no provisional credit. So I copied and shared the EFTA section detailing the dispute process. Then they put a {$500.00} hold on my account, so that even if they DO offer the {$260.00} provisional credit as required, I won't be able to withdraw it because they are showing me - {$500.00}.
I had deposited a check from my cousin on Friday for {$500.00} and they placed a hold on that. I'm not sure if the check was returned and that is the reason for the additional {$500.00} hold but I shouldn't have another {$500.00} hold for the same check that they already put a {$500.00} hold on. I never received funds on that deposited check so why would they hold an additional {$500.00} from it? It feels like they got irritated with my complaints and decided to hold another {$500.00} so I couldn't access anything.
Company Response: Closed with explanation
2019-10-09
San Marcos, TX
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-10-09
San Marcos, TX
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-10-08
San Marcos, TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-10-08
Duncanville, TX
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Closed with explanation
2019-10-07
FL
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: This is in reference to previously filed complaint XXXX. This issue has not been resolved by the bank as we are questioning the legitimacy of the operational practices involving potential violation of The Right to Financial Privacy Act and the rights for dual account owners. The company failed to communicate to both owners of the account properly. The company stated a county court order served as a reason for closing the account without notification. A county order does not overwrite the federal rules and regulations for financial institutions in the United States. In addition, the bank failed to conduct proper due diligence and protect the consumers ' rights from false allegations and injustice.
As such, the bank acted in bad faith and the compensation for damages is due.
Company Response: Closed with explanation
2019-10-07
Manhattan, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-10-07
Washington, DC
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Closed with explanation
2019-10-06
OH
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: I was charged two insufficient funds fees on XX/XX/19 and XX/XX/19 for {$38.00} each ( {$76.00} total ) - Both of these charges were mistakenly applied to this account rather than to a debit card I have linked with another account. I had previously declined overdraft protection and don't believe that I should have been charged either of these fees.
Company Response: Closed with explanation
2019-10-04
Louisville, KY
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: On XX/XX/XXXX I opened an account with BBVA in response to an invitation to apply based upon being preselected for credit. I received my card a few days later and activated the plastic on XX/XX/XXXX. I attempted to use the card the same day via a phone transaction with a heating and air company for {$3000.00}. The transaction was blocked for suspected fraud. Which i'm fine with, thank you for the security. But, it has been XXXX in trying to get them to resolve the block. I have spent way too many hours on the phone waiting on hold only to be told there was nothing they could do.
In accordance with their request, I provided them copies of my ID, my W2, my paycheck stub and a utility bill ( also on XX/XX/XXXX ). As they suggested i called back, waited on hold for an hour to tell them I sent the requested documents ( at their request ). I made the call and was told it would take 1-2 days and an investigator will review. Well here we are now XXXX and i still have not had a phone call.
The only reason I opened this credit card was to use it for this one particular transaction, to take advantage of the 0 % promotion and the {$100.00} new account incentive. But, in my attempt to use the card they are now preventing me from taking full advantage of the offer. Simply because they refuse to work my case. I would really appreciate help in getting this resolved.
Also, in todays climate of hacking and fraud, I found it interesting they wanted me to send my personal identifying documents via an unsecured platform for them to do their validation. The representative told me that the mailbox was secured. Uh, how exactly is BBVA securing something sent by me? It's not possible. I think this practice is unethical and contributes to the possibility of peoples identity being stolen.
Company Response: Closed with monetary relief
2019-10-03
Pearland, TX
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: XXXX XXXX, repeatedly blocks my credit card without any reason. Always pay my bills on time never been late. XXXX doesnt apply my scheduled payments in a regular manner. Puts my payments on hold for no reason. XXXX apply XXXX pressure on the customer and unnecessary stress by applying these tactics. This is not a normal bank behavior.
Company Response: Closed with explanation
2019-10-03
San Jacinto, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: When attempting to use my BBVA debit card to access available funds, through cash withdrawals or point of sale purchases, BBVA is arbitrarily blocking and denying payment.
At the end of XX/XX/XXXX on or about the XX/XX/XXXX I went to a XXXX XXXX grocery store, money center to XXXX XXXX cash to my family who was visiting XXXX XXXX. I attempted a point of sale purchase to receive cash back to pay my move in deposit in XXXX Oregon.
BBVA blocked each attempt I made. I tried once and it didn't go through so I tried again with a lower amount which also didn't go through. I contacted the bank and after a lengthy hold was informed that the transaction was blocked due to potential fraud.
I verified my identity sufficiently and was told that my card was unblocked. I went back into the store and again attempted the transaction. My wife and XXXX children have been waiting at XXXX XXXX in a foreign country this whole time not knowing why the funds were unavailable.
Again the transactions were denied so I called back. After waiting 45 minutes to speak to a representative she informed me that they had again locked my card due to possible fraud.
So I asked her to remain on the line while I attempted the transaction and it was successful. After a mere 1 hour and 45 minutes the single transaction was complete.
On XX/XX/XXXX first I contacted BBVA support letting them know that I would be making a large transaction in the next couple of days. I was informed that there wouldn't be any problem. On the XX/XX/XXXX I attempted a point of sale transaction at XXXX XXXX in XXXX Oregon to pay my rent.
It was blocked ... I contacted support who denied blocking the transaction until I asked for a supervisor then finally acknowledged that they had blocked it. I called the branch where I opened the account and was informed that because they didn't have any locations in Oregon that they couldn't help me.
I tried performing a transfer to another bank where I have an account and BBVA blocked that transaction as well.
At this point I have spent numerous hours in contact or attempting to contact BBVA to resolve this matter. I have been embarrassed at each location and this has damaged professional and personal relationships. This was caused by negligence or possibly even intentionally.
Company Response: Closed with explanation
2019-10-03
Brooklyn, NY
Opening an account
Checking or savings account: Savings account
Didn't receive terms that were advertised
Company Response: Closed with explanation
2019-10-02
Prescott Valley, AZ
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-10-02
San Gabriel, CA
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: I opened 2 accounts 1 personal account and 1 shared account with them in XXXX. When I opened the account. I do see a new account bonus which is deposit XXXX each account then keep it by XXXX so I can get XXXX dollar. I deposited XXXX total for both accounts. The total bonus should be XXXX dollar.
And I called them today to verify the bonus. They said I dont qualify the bonus because I didnt open their saving account. What? It is unfair to me. No one tell me I should open the saving account during opening new account when I call them. I need them to pay my XXXX dollar bonus to honor it.
Company Response: Closed with explanation
2019-10-02
Boston, MA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with explanation
2019-10-01
Lewisville, TX
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: I reached out to BBVA formerly ( BBVA Compass ) NA to advise them that I was a victim of identity theft. In my previous complaint they stated they needed an identity theft affidavit which I provided to them, and a statement of the issue. It looks like they may have closed all 3 credit cards but I am unsure. They told me theres two reward cards and 1 compass clear points, secondly they had two checking accounts the thief opened, a money market account, and 2 savings. All of these accounts were opened online using fraudulent identification information, fraudulent addresses and fraudulent information. BBVA USA allowed these accounts to be opened. They linked these to a fraudulent username I have never used. I would like this identity theft to be resolved and these accounts unlinked from me, since I did not open these.
Company Response: Closed with explanation
2019-10-01
TX
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: We where given 2 financial deferments in a course of one year we called in asking for assistants and was given a deferment for XXXX and XX/XX/2019 these payments where to be put on the back end of the loan went to the bank in XXXX TX to make a payment after the deferment and was told that the account was behind by 2 months and we would have to call into the collections department XXXX when calling the number you are on hold for 45 min to and to an hour to speak with some one there phone drops or a busy signal recording this is against FCC rules and regulations, I should have a number that is properly working to be able to speak to some one about my loan. After 29 calls I spoke to a representative in collecting department of BBVD COMPASS I was then granted another deferment for XXXX and XX/XX/2019 because the representative she had discovered that the XXXX payment had been paid and that there was extra funds on the account because it was over paid from a previous month. So now there are 2 signed deferments all along we are not paying because due to the deferments. The following month we attempted to make a payment at the BBVA Compass in XXXX TX and was told we where more than 3 months in the rear and owed over {$1800.00} plus fees and that the deferments was not honored, we never received a call or letter we kept trying to make payment at the bank the {$1800.00} then told they can not accept the payment need to call Collections department so we XXXX XXXX over {$1600.00} they put it on hold department then was told to send in another {$260.00} sent in {$600.00} XXXX XXXX they put that on hold no money was applied to this account Called the bank again and was told owed {$2400.00} and the last and final attempt was to have it refinanced so the new company called but BBVA Compass and they charged off loan XXXX we made over 79 attempts to resolve this issue We made a call to the corporate office and spoke to some with Mr XXXX he advised the loan was under review and ask how much did we have to get the XXXX Truck back a little confused we still have our truck So we decided to file several complaints an seek an attorney we have place this information on social media looking for other to start a class action lawsuit my credit have been ruined by BBVD Compass sense XX/XX/2019 and now the loan is charged off according to our records we had a 3 month deferment plus the payments we paid and the money they held
Company Response: Closed with explanation
2019-09-30
San Jose, CA
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Closed with explanation
2019-09-30
Baiting Hollo, NY
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with monetary relief