BBVA FINANCIAL CORPORATION

2019-11-04

Beaumont, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-11-04

Cullman, AL

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't increase or decrease your credit limit
Company Response: In progress

Timely Response

2019-11-04

Wilm, NC

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with monetary relief

Timely Response

2019-11-04

Birmingham, AL

Problem caused by your funds being low

Checking or savings account: Checking account

Bounced checks or returned payments
Company Response: Closed with explanation

Timely Response

2019-10-31

Syringa, VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-10-31

Jamaica, NY

Opening an account

Checking or savings account: CD (Certificate of Deposit)

Confusing or missing disclosures
Company Response: Closed with explanation

Timely Response

2019-10-31

Loomis, CA

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: In progress

Timely Response

2019-10-31

Chandler, AZ

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with monetary relief

Timely Response

2019-10-30

Billerica, MA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: In progress

Timely Response

2019-10-30

Ocala, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-10-30

Flagstaff, AZ

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-10-30

San Antonio, TX

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Closed with explanation

Timely Response

2019-10-29

Glendale, CA

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2019-10-29

Fort Worth, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-10-29

Houston, TX

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2019-10-29

Lompoc, CA

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with monetary relief

Timely Response

2019-10-29

Plymouth, MA

Closing an account

Checking or savings account: Savings account

Can't close your account
Company Response: Closed with explanation

Timely Response

2019-10-28

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: In progress

Timely Response

2019-10-28

Closing an account

Checking or savings account: Other banking product or service

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-10-28

Los Indios, TX

Closing an account

Checking or savings account: CD (Certificate of Deposit)

Can't close your account
Company Response: In progress

Timely Response

2019-10-26

Toppenish, WA

Closing an account

Checking or savings account: Savings account

Can't close your account
Company Response: Closed with monetary relief

Timely Response

2019-10-25

Grovetown, GA

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with non-monetary relief

Timely Response

2019-10-25

Irving, TX

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: In progress

Timely Response

2019-10-25

Sacramento, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: In progress

Timely Response

2019-10-25

San Jacinto, CA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with monetary relief

Timely Response