BBVA FINANCIAL CORPORATION

2019-10-23

Phoenix, AZ

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-10-21

Garland, TX

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Funds not handled or disbursed as instructed
Company Response: In progress

Timely Response

2019-10-21

Atl, GA

Struggling to pay your loan

Vehicle loan or lease: Loan

Problem after you declared or threatened to declare bankruptcy
Company Response: In progress

Timely Response

2019-10-21

Grand Prairie, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: In progress

Timely Response

2019-10-21

NY

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with non-monetary relief

Timely Response

2019-10-21

NY

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with non-monetary relief

Timely Response

2019-10-20

Lena, OH

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-10-18

Seattle, WA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-10-17

Boston, MA

Closing an account

Checking or savings account: Checking account

Can't close your account
Complaint: Trying to close my BBVA Compass account but can't find any way to communicate with the bank.
Company Response: Closed with non-monetary relief

Timely Response

2019-10-17

Brownstone, PA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-10-16

Youngtown, AZ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-10-16

Hanceville, AL

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-10-16

Houston, TX

Managing an account

Checking or savings account: Savings account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-10-16

Mem, TN

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Company Response: Closed with monetary relief

Timely Response

2019-10-16

TX

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Complaint: I have filed with the FTC, I HAVE SEND LETTERS TO CREDITOR, I WRITTEN TO ALL 3 BUREAU 'S
Company Response: Closed with explanation

Timely Response

2019-10-16

TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: i HAVE FILED WITH FTC, I HAVE WRITTEN CREDIT BUREAUS AND CREDITOR
Company Response: Closed with explanation

Timely Response

2019-10-15

Sun City, AZ

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Closed with explanation

Timely Response

2019-10-15

Pearland, TX

Closing your account

Credit card or prepaid card: Store credit card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-10-15

TX

Threatened to contact someone or share information improperly

Debt collection: Credit card debt

Talked to a third-party about your debt
Complaint: I FILLED OUT COMPLAINT WITH FTC,,, I ASKED FOR THIS TO BE REMOVED, STILL NOTHING,,
Company Response: Closed with explanation

Timely Response

2019-10-15

Claremont, CA

Closing an account

Checking or savings account: Other banking product or service

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-10-14

Louisville, KY

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: I began with {$100.00} in BBVA savings and {$0.00} in checking. I transferred the {$100.00} from savings to checking on XX/XX/19 and my " available balance '' and " posted balance '' for the checking account instantly showed {$100.00}. Seeing that the funds were available, I then initiated a {$100.00} withdrawal using my XXXX brokerage account for the next day. On XXXX/XXXX/19, I was charged a {$38.00} " NSF '' fee by BBVA : " INSUFFICIENT FUNDS-RETURNED ITEM ''. I sent an inquiry about the fee saying that the funds were shown to be available but my request for a refund was denied. I sent another message about the misleading " available balance '' and " posted balance '' shown on the site but the representative did not provide an answer for my situation. On XXXX/XXXX/19, I transferred {$20.00} from checking to savings and back to verify that the transfers are instant. The " available '' and " posted '' balances are updated immediately and there no indication that the transaction is pending or not complete.
Company Response: Closed with explanation

Timely Response

2019-10-11

Kansas City, MO

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: I have a joint checking account with my girlfriend with Simple. She also has another personal account with Simple. She requested paper checks on her personal account. The checks were sent. The checks were not received. She reported that they were not received. Simple sent a notice that she must contact them within a week ( I think ). She responded to this message online. She did not respond ( via phone ) to this message within the time frame. They did not call her about this. They closed here personal account. They also closed our joint account. They are going to mail the funds in the form of a check, once the interest due is calculated and paid out. This won't happen until XX/XX/XXXX. Her money, and our joint money, is locked up for nearly a month! They refused to open another account to prevent the joint account from being closed. They refused to send a check for the current balance now, and with the interest later. They refused to let either of us talk to a manager. We are in the middle of a refinance our our home mortgage, and we were going to use these funds for this, so the refinance will not be able to proceed. They way all of this was handled by Simple is absolutely unacceptable.
Company Response: Closed with explanation

Timely Response

2019-10-11

TX

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I opened my checking account on XX/XX/19 under the ' {$200.00} Checking Bonus ' for new accounts that receive a direct deposit of {$500.00} or more within 60 days. BBVA confirmed my qualified direct deposit posted on XX/XX/19 and the 90 day qualification period runs through XX/XX/19. I have not received the {$200.00} bonus promotion in my checking account at this time.
Company Response: Closed with monetary relief

Timely Response

2019-10-11

Scottsdale, AZ

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I closed on a 30 year construction loan with BBVA in XX/XX/2019. During the loan application process i was told that i had to get my loan to XXXX XXXX as thats all i would qualify for based on my LTV ratio. I got my build costs to this number. When the appraisal came back the property and plans appraised for a higher value then estimated so I was told by my mortgage broker at the bank that I now had an additional XXXX to spend on building the house. This took my loan to {>= $1,000,000}. At no time during the loan process or in any disclosures were there any additional closing costs or closing draws documented. 4 months after closing my loan i met with my builder to discuss funds used for construction and I thought he had lost XXXX as i was paying interest on XXXX since i closed my loan. Come to find out BBVA took this XXXX and applied it to a closing draw. I communicated this issue to my broker and he and I were still on the same page that the money was supposed to go to build the house and that all closing costs were already paid. When we went further up the ladder at BBVA they said he did his ratios wrong and that he took equity into play when he shouldnt have. I have this phone conversation recorded between him and his boss. My broker clearly tell his boss that the XXXX was respresented to me as build costs and not to a closing draw however they are still unwilling to make it right. If you would like this phone recording please let me know as they clearly lied to me to get my business.
Company Response: Closed with explanation

Timely Response

2019-10-11

Hialeah, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response