BARCLAYS BANK DELAWARE

2016-01-28

Doylestown, PA

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-28

Odell, OR

Billing statement

Credit card:

Complaint: I called Barclays MasterCard credit card services today they said that I owe {$89.00} as of yesterday they change my due date without notifying me. I said no way I paid {$120.00} on the XXXX of XXXX.they kept my payment ... .and want the XXXX and because I do n't have it Barclay will hit me with a late fee. What the XXXX I have a perfect payment record. I refuse to send Barclay a XXXX dime.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-27

Mia Shores, FL

Application processing delay

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-27

Cleveland, OH

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-27

DC

Payoff process

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-27

Oaklevel, VA

Billing disputes

Credit card:

Complaint: I 've asked to be release from a verbal service I made with XXXX for XXXX a month due to the fact I have not received the service I was promised by a XXXX representative. I asked my credit card company to no longer accept the charges, I protested the charges, sent documentation showing I had asked the charges stopped and they continue to charge my account. In fact they raised my ability to charge more so they could accept the realtor.com charges. I feel my credit card company is continuing to charge my account so they can continue to charge me high interest rates. I want these charges stopped and credited back to my account. I 've been an on time client with this company, XXXX credit card service and instead of working with me they 're working for XXXX. Please help me. I ca n't afford a service that 's not being offered. I can send all the documentation if you have a way to upload it. Sincerely, XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-27

PA

Billing statement

Credit card:

Complaint: In XXXX XXXX, there were a number of unauthorized uses of my credit card-all to places in XXXX XXXX. A XXXX representative called me in XXXX to ask me about such charges and agreed that they were fraudulent, and that they would be taken off my bill. I paid the bill minus these charges. However, for several months after, these charges kept reappearing, along with penalty and interest fees. Each month I would call and speak with a representative who would acknowledge that I was paying the correct amount, the fraudulent charges and fees would be taken off. No representative knew about my prior calls so, obviously, nothing was entered in the system and I kept repeating the same story either to the representatives who answered the phone or to supervisors to whom I asked to speak. In XXXX XXXX, I attempted to use my card and it did not go through. When I called, I was told that I had exceeded my credit line and that I had charged $ XXXX, violated my limit, and had missed my payment deadline. I told them that I had not done these things, and asked why the company would cut me off without notification of any sort that I was " late. '' They rudely told me they had notified me and I had not responded. I asked how they did so and they told me they have a record of someone calling and leaving me a message. When they told me the number they called, I told them that that particular number, which had been my land line, had been disconnected a long time ago. Then they said perhaps they had sent an email. I never received that either. These charges were all to XXXX company/companies and when one tries to go on the web site, one must speak XXXX to get through it. Someone finally acknowledged that these foreign charges ( I think one was to XXXX also ) were fraudulent and explicitly told me to just pay my accurate charges, which I did. However, each month the fraudulent charges, along with penalty and interest fees, reappeared. I called more than once a month to try and make progress. Some supervisors ( I remember one in XXXX ) told me it was outrageous what I had been going through, and decided to waive the annual fee for all of the incompetency. Nonetheless, the charges kept reappearing despite assurances otherwise. On three occasions, I spoke with someone who said they " escalated '' this matter and someone would call me within 24 hours. Nope! At some point, some of the XXXX XXXX charges and some of the XXXX charges were taken off. During one conversation, someone told me they would take off {$17000.00} of the {$26000.00} or so. How they picked that number is a mystery, since the total amount had been acknowledged by both sides as fraudulent. In addition, I spoke with someone around XXXX of XXXX, when I could not log in, and we realized that someone had logged into my account. I never picked boxing gloves as a symbol and never had selected a question concerning a sister, since I do not have any siblings. Why the possibility of online hacking would not have been examined is perplexing. The bottomline is that each time I spoke with a representative ( 20+ times ), they agreed that I should pay the amount equal to the total charges minus the unauthorized, which we reviewed together, and yet, they kept recharging me.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-27

Chester, VA

Billing disputes

Credit card:

Complaint: Late XXXX/Early XXXX I contacted Barclay Card US to dispute a merchant charge From XXXX for XXXX due to me not receiving the product that I ordered. 2 months pass with no contact from Barclays then I log into my account to see that the charge had been charged back to my account. I contacted Barclay Card US again on XXXX/XXXX/16 when I noticed the charge had been charged back to inquire why and they stated because the merchant was able to provide my Name and Address. My reply to them was " The whole reason the dispute was submitted was because I never received the Product '' I never stated that I did not place the order with them. So It does n't matter if they were able to provide my name and shipping address If I never received the product and that is the reason the dispute was submitted. I also tried to contact the Merchant XXXX regarding the charge and to request a Shipping tracking number. The Merchant never responded after numerous attempts to contact them and numerous emails sent. No shipping confirmation was ever provided. And I 'm 1000 % sure they were not able to provide any shipping information to Barclay Card US. I need this charge and all interest associated with it to be removed from my account immediately.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-26

Santa Barbara, CA

Closing/Cancelling account

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-26

Houston, TX

Application processing delay

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-26

Anaheim, CA

Billing disputes

Credit card:

Complaint: I have disputed the amount via mail twice within the initial 30 days of being charged. The issuer however have not fully investigated the amount I am disputing and keep closing the dispute without telling me. I will not pay for charges made for services not received. I do not feel the credit card issuer is unbiased since it is the same company who charged the amount, they are not looking out for the best interest of the card holder me.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-01-26

Reading, MA

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-25

Leeton, UT

Closing/Cancelling account

Credit card:

Complaint: Around XXXX XXXX, 2016 - Barclays Card shut down XXXX of my credit card accounts. I believe the closure of these accounts were done in a deceptive way to entice me to spend money on annual fee 's, accrue miles/points in these accounts, and then to close my account with no notice ( verbal nor written ) and refuse to refund me for any of the annual fee 's, miles, or points I paid or accrued with them.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-24

Blackbird, DE

Rewards

Credit card:

Complaint: I opened a credit card with XXXX issued by Barclay 's cards XXXX after seeing a promotion from XXXX that if I will spend {$500.00} or more within 90 days I will receive XXXX miles as reward in my credit card. I applied for my credit card in XXXX XXXX and spent more than {$500.00} in XXXX XXXX ( statement is attached for you reference ). Till today ( XXXX/XXXX/XXXX ) I have not received any miles in my card. I made numbers of calls to XXXX customer care as well as Barclay 's card. I called Barclays in XXXX XXXX to inquire about the earned miles ; they said it will credit in month of XXXX, XXXX after a billing cycle. Again I called to Barclays for this issue in first week of XXXX, XXXX. They said that XXXX has given wrong member id because of which miles not has been showing my fly XXXX Member # : XXXX which case number from Barclays were XXXX and mentioned that it will transfer in 10 business days. After this all communications my miles has been not transfer to correct XXXX Member # : XXXX numbers. I again called to both companies in the month of XXXX XXXX. They said that they are investigating the issue and it will take another one month for transferring these miles. After 4 months, after all this call on XXXX/XXXX/XXXX XXXX just provided complaint number XXXX. They said it will be resolved within 10 business days. Today ( XXXX/XXXX/XXXX ) again I called them and still they are saying it will take time as they are investigating the issue. I am highly frustrated with this disservice by XXXX and Barclay and feel I have been cheated. I want escalate this issue and want solution for this problem. My fly XXXX Member # : XXXX. Please help me. Barclays card number XXXX
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-24

Irvine, CA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-24

San Diego, CA

Billing disputes

Credit card:

Complaint: It has taken 9 months ( and counting ) to resolve a simple fraudulent charge dispute, which is not an acceptable business practice from my perspective. Upon discovering a fraudulent charge on my credit card ending in XXXX on XXXX XXXX, 2015 in the amount of {$350.00}, I submitted a dispute ( case XXXX ) and replaced my card. Although I was told that the disputes and security departments would follow up, I did not hear back from Barclaycard and had to call back on XXXX XXXX, 2015, I spoke with a phone agent ( XXXX or XXXX ), who informed me that my account ending in XXXX would be credited within XXXX hours. I have neither received a credit, nor have I used my Barclay credit cards until this dispute is fully resolved. I am looking for immediate resolution of this issue and disbursement of {$350.00} plus interest accrued during the 9 months of this dispute.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-23

Ottawa Hills, OH

Balance transfer

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-22

Garrett Park, MD

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-22

Boulder, CO

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-22

Rochester, WA

Rewards

Credit card:

Complaint: XXXX XXXX closed my XXXX American Express Card for no apparent reason. I use it mostly at grocery stores and XXXX. I pay it in full about every 2 weeks. I have never had a late payment. On XXXX XXXX, I finally reached the XXXX level of XXXX rewards that I was working toward ( because they double in value at this point ), and that is the date they shut the account down and removed all the reward points. They can give me no reason except my " history of account usage. '' I have gone over the account with a fine-toothed comb and can find nothing. I worked to earn those points and abided by their cardmember agreements. The points are worth {$400.00} ( XXXX statement of benefits : Receive a {$400.00} statement credit on eligible XXXX purchases by redeeming XXXX XXXX Points ). It feels like they simply did n't want to honor the rewards I earned. And they do n't even have to give me a reason? Surely there is something that can be done. A statement credit for the {$400.00}? This is n't right. Thank you for any help.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-22

Boulder, CO

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-22

Allingtown, CT

Billing disputes

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-21

Unsolicited issuance of credit card

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-21

Rochester, MI

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-01-21

Other

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response