BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 131
2017-07-21
Madison, AL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Montgomery, MA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-21
Discovery Bay, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I received a mailer offering XXXX bonus XXXX miles after I had spent {$2500.00} each month from XX/XX/XXXX-XX/XX/XXXX. I opted in on the website as directed, and completed the {$2500.00} per month spending per the terms. The miles were supposed to post within 8 weeks of the promotion end date and they have not yet posted, it has been nearly 12 weeks. I have tried on multiple ( 10+ ) occasions to work with Barclays and they have opened two separate " cases '' # XXXX and XXXX however nothing has come of these and I have received nothing but half responses to my questions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-21
Brewerton, NY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-21
Herndon, VA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-20
San Francisco, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: - In XXXX or XXXX of XXXX, I received a promotional mailer from Barclaycard that offered XXXX XXXX miles for spending {$2500.00} or more per month between XX/XX/XXXX and XX/XX/XXXX ( see attachment ) - I registered for this promotion using promo code XXXX at XXXX by XXXX XXXX and then completed at least {$2500.00} in purchases for the six required months ( see attached statements ) - The terms promised that miles would post to my account in XX/XX/XXXX. They did not post, so I sent Barclaycard an e-mail on XX/XX/XXXX to request an update. They advised me that they would open a case and Id hear within 30 days ( see attachment ) - On XX/XX/XXXX I followed up with Barclaycard because I hadnt heard back. They advised me that my case had been closed and that no miles were awarded. They did not provide an explanation ( see attachment )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-20
Gainesville, VA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-20
N Hollywood, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-20
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-19
Whittier, CA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
Austin, TX
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: Hello! I have a Visa Barclay card. I was added as an authorized user by my ex boyfriend ( which I consented to at the time ) ; we broke up about 1.5- 2 years ago. I 've asked him several times to close this account and he has n't done it. I 've called the number on the back of the card ( XXXX ) twice and they stated both times that without the last 4 numbers of the primary account holder 's SSN, their DOB, and the phone number on file for the account they ca n't even access the account to close it. I have n't gotten any further than this with them. I do n't know if the primary account holder is him or his dad, or any of this information as it would appear on the Barclay account. I 've asked them several times and they say they ca n't help me at all without all of that information. I do n't want to be stuck on this account forever just because some guy I used to date and his dad wo n't answer my calls or texts. It 's also just beyond me that without this information they are wholly unable to help me in any way to just close the card and get my name off that account. It 's very frustrating that this card is in my name, attached to my credit report, was opened with my social security number, and they are telling me I have absolutely no control to close a card that is attached to me in a personal way. His dad also just declared bankruptcy and I just do n't want my name tied to them anymore. Please help me close this card out, Barclay wo n't!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-19
NM
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I received an offer on my Barclaycard Advantage Aviator Red Mastercard in XXXX XXXX which would result in 30,000 bonus American Airlines AAdvantage miles after spending {$2500.00} per month between XXXX XXXX and XXXX XXXX . The offer stated the miles would post to my account 6-8 weeks after my statement closed after the promotional period. It has been more than 8 weeks since then, but the miles have not posted. I contacted Barclaycardus ; however, I was told the credit card company 's records showed I did not sign up for the offer. The attachment show the offer, confirmation of my registration, and confirmation of my spend on the card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-19
Austin, TX
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: In XX/XX/XXXX or XX/XX/XXXX, I received a physical mailer from Barclaycard inviting me to participate in a bonus miles offer ( promotion code XXXX ). According to the offer, I would receive XXXX bonus XXXX XXXX XXXX miles after spending $ 2,500+ on my XXXX XXXX XXXX XXXX XXXX each month from XX/XX/XXXX through XX/XX/XXXX. I enrolled in the promotion and began to meet the spend requirements. In XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I received emails from Barclaycard confirming I had met the spend requirements for XX/XX/XXXX through XX/XX/XXXX. I have attached copies of each email. Given I never received a final email in XX/XX/XXXX indicating I met all requirements and would indeed receive the XXXX miles, I contacted Barclaycard on XX/XX/XXXX to check on the status. The phone agent said she could not verify my enrollment and created a case for further review ( case ID XXXX ). Since I was confident I had enrolled and had as proof my progress tracking emails from Barclaycard, I emailed online customer service the same day ( XX/XX/XXXX ) to confirm my enrollment and eligibility. I received the following response from Barclaycard customer service on XX/XX/XXXX ( full correspondence attached ) : We are pleased to confirm that your account was successfully enrolled in the promotion to receive XXXX bonus miles for spending {$2500.00} or more each month from XX/XX/XXXX through XX/XX/XXXX. We have reviewed your account, and are also pleased to confirm that the spend requirement was met each month from XX/XX/XXXX through XX/XX/XXXX. Please note, bonus miles will be awarded 6-8 weeks after the promotional period ended on XX/XX/XXXX, and you can expect to receive them within the next 1 - 2 billing cycles. As the 6-8 week timeframe has not yet passed, the bonus miles have not been added to your account as of this message. I then waited for my XX/XX/XXXX statement to process, as I expected the 30,000 miles would post on this statement given the above reply as well as promotion details which specified the " bonus miles will appear on your statement up to 6-8 weeks after the end of the promotion, '' which ended on XX/XX/XXXX. The miles did not post, so I again contacted customer service by phone on XX/XX/XXXX. I was assured I met the requirements and would receive the miles on my next statement. Another case was issued ( case ID XXXX ), and the customer service manager issued 10,000 additional miles as a courtesy for the inconvenience and as acknowledgement that I met the requirements and unfortunately had to wait longer than promised for the miles. Since XXXX XXXX, I have periodically checked in with Barclaycard via both phone and online to check on the status of the case. I have routinely been told the case may take up to 30 days for completion, which did not seem justified given my initial case is over 30 days old and related to the same issue. I spoke to a Barclaycard manager today, XX/XX/XXXX, and sent her all relevant correspondence so that she could attempt to escalate the matter. She acknowledged there may have been an internal system issue given a XXXX refund did not post until early XXXX, which affected my net purchases in XXXX. However, related to this topic, I spent above {$2500.00} on purchases in XXXX ( none of which were returned/refunded ) ; the XXXX refund shows a transaction date of XX/XX/XXXX and is related to a XXXX purchase ; and I received multiple confirmations from Barclaycard after XXXX that I had indeed met the spend requirements for XXXX. The promotion details also mention nothing regarding purchase activity being based on posting date vs. transaction date. I am frankly dismayed that Barclaycard would even present this as a potential issue after the countless confirmations I have received about successfully meeting the requirements. It causes me great concern that Barclaycard seems to be trying to find ways to absolve itself from issuing the miles related to this promotion. I have been very patient in trying to resolve this issue internally, but I have been unsuccessful in reaching resolution. Given my inability to reach a person or department of authority and the conflicting reports I have received from agents, I felt it was necessary to issue a complaint through the CFPB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-19
San Antonio, TX
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
NJ
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: XXXX by XXXX XXXX provides a shopping venue for hundreds of vendors including XXXX , XXXX XXXX , XXXX , XXXX , etc. When you make purchase through the website, the vendor provides a cash-back to XXXX college savings account. In addition, there is a 1 % cash back from the Barclay credit card and a 4 % cash back from XXXX into the college savings account when you pay for your purchase with a Barclay Upromise credit card.
XXXX XXXX XXXX provides a 2 % cash back on rentals purchased through the XXXX website. This past XXXX , I arranged for three separate car rentals from XXXX at three separate times through the XXXX website link for a total coast of {$1300.00}. I completed the three rental purchases and paid with a Barclay XXXX credit card.
The first reservation was made on XXXX XXXX , 2017 for a rental beginning XXXX XXXX , 2017 for {$970.00}. The second reservation was made on the same day for a rental beginning XXXX XXXX for {$290.00}. The third reservation was made on XXXX XXXX , 2017 for that day for a cost of {$73.00}. All of the reservations were made through the XXXX link.
I did not received my 2 % cash back from XXXX and submitted an inquiry through XXXX . XXXX responded that XXXX stated that I " clicked on a banner ad which rerouted and completed the transaction on the merchant website instead of the XXXX site. '' When I asked fro specific details about this banner, I was told " your last click was not through XXXX ''. No explanation was provided about the specifics of this ad banner, the mystery click, and how I was transferred to the XXXX website from the XXXX website. I am attaching the emails related to my inquires and the XXXX responses.
As a result of this claim that I transferred out of the XXXX site, XXXX will not pay the 2 % cash back and XXXX will not pay the 4 % cash back. Barclay has paid the 1 % cash back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Nyc, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I made an online purchase of multiple clothing items from XXXX XXXX for a total of $ xxxx.xx back in XXXX . 2016. It was shipped in XXXX boxes with XXXX separate charges to my credit card. The merchandise was all a size too big and of inferior quality, so all was returned in a fairly timely manner - in one box. XXXX credited less than half the amount with assurances that the full amount would be credited. Then, that did not happen ; XXXX will only issue a store credit which is not acceptable as the merchandise is not quality.
I opened a dispute with Barclay Card us. Barclay refused assistance of any kind for the following reasons. ( 1 ) They allow only 60 days to file a complaint. When a filed a written response explaining that I had been dealing with the merchant for months, who had assured me of a full refund but never delivered, they refused on a different basis as follows : ( 1 ) Before I returned said merchandise, I was to have gotten a letter from a competitive designer stating that the XXXX XXXX clothing did not fit and was inferior. This information needed to be on the competitive designers letterhead " detailing how the merchandise received from the above merchant was incomplete, unnecessary or of inferior quality, size, color, or unsuitable for the purpose sold etc. PRIOR to returning the merchandise back to the merchant. '' Ridiculous! Take a moment to consider, is it EVER a customary practice to have a competitor write a letter guaranteeing that the merchandise consumers need to return is defective?! This is a outrageous criteria for a bank to insist upon to credit a consumer.
( 2 ) I needed " to supply a letter of intent as proof the merchant intends to credit my account ''!
This is also outrageous criteria for the consumer - is n't this what my fees for this card pay for? It certainly is what XXXX XXXX XXXX and our American banks do. Barclay 's reasons for blowing off the consumers can not possibly be legal ; their tactics all but guarantee that money will be stolen from us from the big banks as is the case here.
Thank you for reporting this to the authorities. I hope a Barclay can be restricted from doing business in the US.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Ponce Inlet, FL
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-18
Foothill Ranch, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I was out to dinner, and was charged the incorrect amount on XXXX / XXXX /2017, of {$62.00}. I called my creditor at the beginning of XXXX , and they told me that they would refer me over to the dispute department. they did not do that. They sent it to the fraud department, and then about 1 week later, I called in, regarding a notice that I got sent that said that I was being held responsible for the charge, that it was valid. I called in and asked what they had found that had made the charge valid, and that was when they said that it went to the fraud department, not the dispute department. I asked them to show me how they figured that the charge was valid, and they did not have an answer. I checked my account, and the charge, has been put back on the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-17
Costa Mesa, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-17
Capitol Heights, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
West Newfield, ME
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Buck, PA
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Problem lowering your monthly payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-17
Chestnut Rdg, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-17
Lannon, WI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-16
Swiftwater, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: On XXXX XXXX , 2017 my daughter had her wallet stolen. The XXXX incident report is number XXXX from district XXXX reported by officer XXXX . She was secondary user on my XXXX XXXX reward MasterCard issued by Barclay. I called to report it stolen and at this point I wanted to close the account. The thief used the card and charged {$83.00}. I was told not to worry as that would be marked as fraud and I was not responsible for the charges. Then the {$83.00} was debited from my checking account as I did have automatic payments on my account. I called and was told that the first person did close my account but did not flag the fraudulent charges correctly. I was told they could not credit my checking account back the money and would see about getting me a refund for the fraudulent charges.They wanted to credit the charge card but it has been closed. I asked if they could send me a check. I waited and nothing occurred. I called again and was told they could reverse the debt from my checking. It was refunded back to my checking. Now I have received an email that my account is 2 months overdue. This has now affected my credit score and dropped it over XXXX points. I need to have them fix this account by marking those charges correctly as fraud. Then they need to show my MasterCard account as currently and never overdue. They must then fix my credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation