BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 116
2017-10-23
Tucson, AZ
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Complaint: unable to access account ... & change password ... email response arrives NEXT DAY even though it ( authorization code ) was requested the day BEFORE ( ten minutes to respond is NOT being followed by BARCLAY ... this has been/is an ongoing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-22
La Tijera, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-22
Bellaire, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Items do not belong to me. My Identity was stolen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-21
Santa Barbara, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On the night of XXXX XXXX and into the early hours of XXXX XXXX in XXXX, XXXX, I was invited to a bar after a bar had closed by a promoter/employee of a popular bar nearby. After seeing people also making their way towards this bar I followed this promotor inside who had promised a free drink for doing so. Inside this bar I made conversation with several people and bought several drinks, all with the intention of leaving back for the XXXX I was staying in from there. As the time approached towards when I wanted to leave, I was given my free drink a drink of pink color and sparkling vodka type visual look and it was shortly after taking this drink and finishing it, my night became very blurry. I barely remember anything but what I do remember is XXXX XXXX on the XXXX in a strange part of the bar that did not look familiar, I was XXXX XXXX XXXX on XXXX XXXX and had XXXX both on the floor and XXXX XXXX XXXX. It appeared as though XXXX XXXX was XXXX and I could barely XXXX XXXX on the floor. I ended up going back into XXXX for the next hours until I was XXXX XXXX into the street. When XXXX in the morning on a XXXX, I had : - NO Cell Phone ( XXXX XXXX XXXX ) - NO Bank # 1 Debit Card - NO Bank # 2 Debit Card - NO US CA Drivers License My credit cards in my wallet had been rearranged in a way that didnt make sense, eventually I Had come to learn that ALL my credit cards and debit cards had been charged at some point in the night by someone at the bar.
The total amount of charges exceeded {$13000.00} USD.
Luckily for me, Credit Card Company # 1 BLOCKED over {$800.00} + in charges as XXXX XXXX in XXXX shows up as a Fertilizer Company to my Credit Card Company.
Credit Card # 2 and Debit Card # 2 took over {$6400.00} in charges and Debit Card # 1 and Credit Card # 3 had taken over {$3000.00} Luckily for me the bank of both the debit card and credit card BLOCKED the charges and nothing actually went through.
Barclay Bank, whom I possess a XXXX Credit Card and had never used in my entire trip to XXXX was charged over {$8000.00} but the Bank had blocked the charges of over {$5200.00} of it. I know this because I was told so when calling them while in XXXX, XXXX on the night of XXXX XXXX, XXXX and using my friends phone to call all of my banks to report FRAUD and DISPUTED CHARGES.
Although Im appreciative that Barclay Bank had blocked two ( 2 ) additional charges made on top of the first ( 1 ) charge of {$2700.00} +, the first charge made it through the processing and was passed down to me as a charge on my account.
I disputed the charge by explaining that I was XXXX and that my card had been taken from me and used repeatedly by having had charges made on it.
An investigation began to where statements were made and phone calls and letters were corresponded back and forth between Barclay and myself.
In XXXX of last month on the morning of Tuesday, XXXX XXXX, I received a letter in the mail stating that Barclay Bank had completed an investigation to which made Barclay side with the merchant XXXX XXXX and place the charge back on my account to be paid by a due date.
Not only did Barclay BLOCK additional charges made by this merchant on my card previously but was not providing any REASON for why they decided to choose to side with the merchant over myself after knowingly blocked this merchant from having made these additional charges.
When you go and make a legitimate purchase, why would your card decline it? This is the most obtuse financial situation Ive ever been in my life with a financial institution. Literally the XXXX bank that tried to prevent up to $ XXXX being charged on my account in a matter of minutes is now saying I owe for the first transaction of {$2700.00} that was able to go through.
What could I have possibly spent that night on that single card to which would make the purchase rise to the amount charged in the transactions easily totaling {$7000.00}?? A single alcoholic beverage in XXXX costs as little as {$1.00} to {$3.00}.
Why would my card even be able to process a transaction as high as {$2700.00} + dollars in XXXX purchase after having not been used in all of XXXX while coming from California where my last purchase was made?
Why was I not provided any written or verbal reasoning for accepting the charge ( s ) made on my account as VALID.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-10-21
Fairburn, GA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-20
Virginia Bch, VA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-20
Hawthorne, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: OnXX/XX/XXXX I mailed a correspondence to BARCLAYS BANK DELAWARE due to the fact that BARCLAYS BANK DELAWARE was reporting a debt ( alleged account number truncated from credit report XXXX ) and outstanding balance of on my credit report, which is completely in error and false. My correspondence was received by BARCLAYS BANK DELAWARE on XXXXX XXXXXXXXXXXXXXXXX/XX/XXXXX/span> per XXXX XXXX number XXXX XXXX XXXX XXXX XXXX and signed for by a representative of BARCLAYS BANK DELAWARE XXXX per the return receipt received by me ( XXXX XXXX XXXX. The reason for this correspondence was to have BARCLAYS BANK DEALWARE cease and desist reporting to the credit bureaus until this alleged debt can be lawfully verified. I provided 30 days to BARCLAYS BANK DELAWARE for a response ; it is well past 30 days with no response from BARCLAYS BANK DELAWARE. I have attached a copy of this correspondence in this complaint to ensure that it is on record that BARCLAYS BANK DELAWARE did receive my correspondence twice, one in the mail and one through this complaint. According to my credit report this item/account was still being reported as of XX/XX/XXXXwell after receiving my correspondence, so BARCLAYS BANK DELAWARE apparently has decided to ignore my correspondence but continue to report false information on my credit file. If BARCLAYS BANK DELAWARE continues to violate the law, I will pursue litigation and seek full damages for the injury they have caused me and continue to cause me by defaming my name and character.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-20
Deer Park, WA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-19
Fullerton, CA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-19
San Francisco, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Barclay card will not let me get access to my data through third party services. It is my info and I want to use another service to manage my finances and they are blocking it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-19
Moapa, NV
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: A purchase of 4 items were made with XXXX on XXXX XXXX, XXXX 1. XXXX XXXX XXXX XXXX XXXX XXXX {$140.00} 2. XXXX XXXX XXXX XXXX XXXX XXXX$160.00} XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$1100.00} All of these items are listed on my invoice as a PURCHASE DATE of XXXX XXXX, XXXX These items were purchased using the XXXX XXXX card issued by XXXX XXXX.
On my monthly statement, I had 3 separate line items with deferred interest tracking. This was due to the fact that the three above listed lines items were shipped/available for pick up at different times.
Item # 2 ( XXXX XXXX XXXX XXXX XXXX {$160.00} ) was returned, and it was a battle at that time to get that line item paid in full and removed from balances due. I have repeatedly been told, payments are applied to open interest bearing purchases first, then to the " oldest '' balance. Since all items were purchased, committed too, purchase agreement were made on the same day, I have no idea why, on my statement, one shows posting XXXX/XXXX/XXXX ( {$1100.00} ) and a smaller amount on XXXX/XXXX/XXXX ( {$140.00} ) This past week, I called in to ask, how can I pay OFF the {$140.00} line item so that it goes away? Since both line items were bought in the SAME INVOICE, it is just a matter of preference to see I have ONE item due by XXXX XXXX, XXXX than TWO! Is that so wrong??
I have been told repeatedly, when I call in, I need to have no " active '' charges due. That I need to make the minimum payment due - yet they ca n't confirm where that is actually applied. And then anything over my minimum will be applied to my oldest balance. I specifically asked last week, ok fine, I am going to make an additional payment right now. I will PAY OFF all PENDING CHARGES - that really had NOT been billed, and would TECHNICALLY be due XXXX XXXX to avoid periodic interest. I made two payments days apart. One for {$140.00} and {$300.00} - the latter payment would more than pay the open charges ( subject to periodic interest ) and would then allow my {$140.00} payment to completely REMOVE the line item owing {$140.00} and satisfy that deferred amount.
Today, I got my new statement. They credited a total of {$190.00} to the {$1100.00} balance. I just called in and was SCOLDED by a manager named XXXX that if I were him I would want the amount with higher interest paid first. Excuse me, this is MY CARD, not his, and I will have NO INTEREST due on this account, as I WILL HAVE the entire deferred amount paid in full by expiration on XXXX/XXXX/XXXX. I am NOT happy that ONE PURCHASE ALL CULMINATED ON XXXX/XXXX/XXXX appeared on my statement as THREE LINE ITEMS! Which I did have to call and have them CORRECT to make sure I did have 0 % interest for XXXX as promised as purchase. Since 2-amounts were below the threshold, the potential for not having 0 % interest was a present and imminent cause to happen.
WHY is this company so positively DIFFICULT in payment allocation??? I SHOULD have ONE deferred balance due by XXXX/XXXX/XXXX, not two. Both individual are due XXXX/XXXX/XXXX so what is it to them if I have one line or two lines due the same day. It is EVERYTHING to me! And I am the one who has the legal obligation to pay them!
I want my {$140.00} line item paid in full and one the one remaining for XXXX original balance ) of {$1100.00} should now read, {$1000.00}.
I deal with another bank - XXXX for my XXXX XXXX account, which ALL items are deferred, as well as XXXX were are deferred and non deferred - they are HAPPY to apply my payment allocation HOW I DIRECT! Why is Barclaycard telling me how to manage my money? I am well aware of what I owe. I accept what I owe. And trust me, I will NOT be payment ANY INTEREST. In fact, look back on my Barcalycard, I have ran several months with NON PROMOTIONAL charges, and in over a year and a half, I have paid them ZERO INTEREST. That should tell them, I am a responsible borrower and DO PAY what is owed BEFORE interest applies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-19
Evansville, IN
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-10-19
Nappanee, IN
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Problem lowering your monthly payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-19
Greer, SC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-19
Fresno, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-18
Lewisville, TX
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: My credit card company arbitrarily duplicated many of the monthly payments I made on my account but has failed to reflect any of the extra payments that were made on my account and continue to not show these credits to my account for all of these extra payments. It is nearly 2 years worth of extra payments and almost every month. A total of over {$6000.00} dollars of payments they continue to fail to reflect on my account. I have documentation of all payments taken from my bank account and I even have copies of all payments using the credit card companys online history. Even with al of this, they still have failed to issue the credits for all of the payments that were made and reflect them on my credit card account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-18
Grosse Ile, MI
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: My account is with XXXX XXXX XXXX It is XXXX card. I set up the account so that I could pay it on line. When I went to pay the bill this month, the website would not let me pay it. I mean that when I clicked on the tab to pay it nothing happened. I tried several time before I called the number on my card. The automated system on phone asked if I wanted to pay a bill, I tried that. Again I was not successful. I finally went to a customer service representative who allowed me to pay the bill. I payed the bill in full. I then closed my account. Now I have an interest charge of {$29.00} on a closed account that is closed and has a XXXX balance. I am also informing XXXX XXXX XXXX of my action here so that they are aware.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-10-18
Jupiter, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: XXXX prevents my credit usage information to be pulled into XXXX party apps like XXXX XXXX etc.
I have a right to my charge information via external reporting tools.
Please investigate and respond, Thanks, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-18
Phoenix, AZ
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I called XXXX and spoke with XXXX XXXX, I advised him of the hard inquiries on my credit report that was due to me being a victim of their misreporting inquiries. The rep stated that I was not a victim of their reporting. Therefore, he remove the inquiries. I asked him why since it was a mistake on XXXX part. He stated he can not remove them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-18
Firestone, CO
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-18
Hampton, VA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Add-on products and services
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-18
Sarasota, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Three identical complaints against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX and a third member afraid to be identified but featured in the article linked below with her permission all have identical complaints directed against XXXX XXXX XXXX.
XXXX XXXX, a widow, has a CFPB complaint under review against different agents at the same sales center. I have heard from multiple XXXX XXXX readers about the agents at the XXXX XXXX XXXXr. The only other sales center with more complaints is XXXX XXXX and they have been sent to train VA agents.
XXXX has denied the XXXX claims as has the Virginia Attorney General. The predecessor to XXXX is XXXX. XXXX XXXX XXXX in all likelihood not knowing what XXXX XXXX stands for, makes annual contributions of a XXXX dollars a year through voluntary contributions as an " opt out '' donation to XXXX XXXX. I had to make multiple calls to get the XXXX} removed from our XXXX account.
Since CFPB and XXXX are reviewing XXXX XXXX 's complaint, I felt it was important to view all three identical complaints together, along with XXXX 's complaint, as they are so similar. XXXX has agreed to steer XXXX, XXXX XXXX XXXX XXXX and the third unidentified complaint through the process to file a complaint with the VA real estate division and I am searching for whoever is over the Virginia XXXX as he clearly is pro developer and anti timeshare consumer. The member afraid to be identified is afraid of retribution. She and her husband, late XXXX, were up-sold several times.
I can not believe I got myself into this but such blatant deceit, concealment, violation of trust and bait and switch makes XXXX XXXX pale in comparison. I have interviewed several current and former XXXX sales agents and managers, here and in the XXXX who confirm the complaints. The XXXX agents and managers said they refused to apply the tactics used in the XXXX in the XXXX. Here is what XXXX former XXXX XXXX said.
I watched every day, agents selling XXXX for double and close to triple what it was supposed to be sold for but management laughed and congratulated them for doing it. The maintenance fees statement about buying more and using that to pay your maintenance fees was a practice that was encouraged but be careful. Some of the agents, who still work at XXXX, would sell the program for $ XXXX when it was only in the XXXX range. XXXX of the guest came back to cancel but the agent said no worries I have if packed XXXX but I 'll give then XXXX off and still make a killing! Made me sick cause these particular guess were in their late XXXX ' early XXXX 's. I asked the agent if he had a conscience and he just laughed ... if you can get them to pay more you 're a hero!! They have the money!! Deception actually goes back further then that. We were told to pack the price for a trade in and imply that it was what they got back for there XXXX ... we sold it for the regular price ... .they got nothing for their XXXX!
All three complaints against XXXX XXXX XXXX are from Virginia residents.
Complaint # 1 Virginia residents XXXX XXXX, XXXX, expecting XXXX child in XXXX weeks XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX XXXXXXXXXXXX XXXX ages XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX owners XXXX XXXX Filed with CFPB I have asked XXXX XXXX XXXX XXXX to cancel our loan due to deceit and bait and switch and have been denied. We were told if we opened a XXXX it would pay for our maintenance fees. XXXX XXXX XXXX XXXX XXXX told us to call him when we needed to pay our maintenance fees and he would help us with the process. When I tried to call him he did not respond. He also told us to call him when we book vacations. There was never an answer we called him.
XXXX XXXX, XXXX XXXX XXXX wanted us to buy XXXX more points bumping us up to get closer to XXXX for a trial XXXX. Also, when asked directly if we were to be in a financial hardship with the high payments that we were concerned about, would we be able to " give the points and loan back to diamond '' we were told " yes '' by another lady who came in later during presentation. We opened a second XXXX. XXXX told us to call him when it came time to pay maintenance fees and he would help us learn to use our XXXX points to pay off the said maintenance fees.
Bought XXXX points from XXXX XXXX XXXX XXXX ) Purchase price XXXX Down payment XXXX Monthly payment XXXX Combined yearly maintenance fees XXXX} XXXX told us Call me when you pay your maintenance fees and you will not pay anything in maintenance fees.
When we bought our last set of points they brought in another sales agent at the end. I told her my concerns about this being a huge financial burden and what if it became too much for us and we could n't make the monthly payments. My exact words to her were " Can we just give it back? '' And she looked me in the face and said " yes ''. That really was what settled our minds and made us feel like we could try it.
We were told our points are going to be worth more because they are selling for more than what we were paying for them.
XXXX XXXX Complaint # 2 against XXXX XXXX XXXX XXXX Virginia residents http : XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX # XXXX XXXX XXXX VA I was a satisfied Timeshare owner for over XXXX years until we were deceitfully up-sold at our last update in XXXX by XXXX XXXX XXXX XXXX, XXXX. We have been financially stressed due to medical issues, struggling to pay maintenance fees. Our XXXX XXXX XXXX son was diagnosed with a chronic autoimmune XXXX requiring several hospitalizations over that year ( and years to come ), not to mention that I had recently been hit by a construction truck while walking across XXXX XXXX and suffered a concussion and residual issues.
Explaining these circumstances to XXXX XXXX, he told us about a XXXX day opportunity that would allow us to trade points to pay off maintenance fees if we opened XXXX XXXX card accounts amounting to over XXXX} worth of points.
When it was time for maintenance fees to be paid, we attempted to use the program he described to us. We only then learned no such program existed ; we 'd been duped into upgrading our membership and were stuck with larger annual maintenance fees in addition to paying off the credit card debt. We are now much worse off financially than we were XXXX years ago. XXXX XXXX has denied our request to cancel and refund the last contract, which would allow us to remain XXXX members. Simply surrendering the contract would not address the financial burden resulting from the deceit and would virtually endorse and encourage XXXX XXXX to continue to victimize other members. We are only asking for our last contract to be cancelled because there is no question he lied to us and took advantage of our vulnerability ( due to medical problems XXXX.
XXXX XXXX XXXX after the AZ XXXX received over XXXX XXXX XXXX accused of violating the AZ XXXX XXXX XXXX : " XXXX shall enhance its programs, policies and training and continue to instruct and train its Vacation Counselors and Sales Managers to comply with the ACFA. XXXX shall advise all Vacation Counselors and XXXX Managers that they XXXX not : i. deviate from sales material ii. make oral representations at the point of sale that are inconsistent with XXXX 's Purchase Documents. '' In XXXX response, XXXX clearly stated its position - that a sales agent is allowed to say anything under the sun to sell points. This is contrary to XXXX stating that it will go " above and beyond '' the requirement of the AOD rolling out XXXX nationwide. This corporate response says XXXX endorses and approves deceitful and " bait and switch '' tactics using/abusing the oral representation clause solely to XXXX 's benefit : XXXX XXXX XXXX XXXX ) Complaint # 3 Virginia Residents asked not to be identified XXXX XXXX, XXXX, XXXX XXXX in XXXX, VA by the XXXX, VA XXXX, XXXX points, XXXX Sales person XXXX XXXX So we attend, get a few updated details and then XXXX starts to tell us about this wonderful opportunity only being offered to certain Platinum owners! An ELITE program! Just for us!!! He did tell us about the XXXX program for luxury accommodations XXXX something wed likely never use as its spending MORE money and using less points when we have a hard time using all the points we have to start with and we told him so! ) and about travel service, which we do use to pay for travel with our points for airfare, etc., though those benefits are not what they used to be. But then the ELITE program wed be able to turn in points back to XXXX each year for XXXX to use, recycle them, to bring in potential owners and use our point allocations to do so. In exchange for turning these points in for recycling back to XXXX on the given year we would receive XXXX! AND that we would ALWAYS get XXXX XXXX off on points for reservations NO MATTER WHEN THEY WERE MADE. This would allow us to PAY FOR OUR FEES WITH THE XXXX and STILL have enough points on which to travel!!!
He convinced us to maintain the offer of this ELITE program by doing a sampler program which would of course be credited back toward the purchase. But wed have to buy AT LEAST XXXX points to take advantage of this program and be part of this ELITE group. Oh and we just had to contact him in XXXX when the fee invoices would be sent and hed tell us how to use the program.
We bought the sampler and - being so enticed by the fact that we would forever into the future ( according to XXXX XXXX be able to pay our fees this way and that this benefit would be passed on to our children and theyd also be able to pay the fees by recycling the points back to XXXX went back the next day while they were still there and purchased the points. We knew it would be more points than we could ever use in a year XXXX at least until we were well into retirement and have the time to travel more ) but that wouldnt matter because wed be recycling the points back for the XXXX so it would all work out.
Well no such program exists! They didnt give us anything in writing that day and even somehow retained our personal notes Im assuming so that wed have no proof of the lies they fed us. The Platinum Department NEVER HEARD OF THIS PROGRAM. We kept trying to find out from XXXX. His voicemail was always full. He never responded to email. Then we went to the XXXX XXXX XXXX, XXXX XXXX, who just put us back to XXXX who was now in VA XXXX. Of course when we finally DID get XXXX to call back he denied every telling us about such a program. A blatant LIE! The ONLY REASON we agreed to still more points was that we could now afford the ever increasing fees. WE NEVER WOULD HAVE BOUGHT THESE POINTS IF WE WERENT PROMISED THIS BENEFIT OF PAYING OUR FEES @ XXXX AND NEVER PAYING MORE THAN XXXX XXXX OF THE COST PER RESERVATION.
http : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-18
Syringa, VA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: Hello, I have called the company in efforts to resolve this. I was charged a late fee on XX/XX/XXXX in the amount of {$37.00}. The problem is that I made a payment on XX/XX/XXXX. This payment did not apply to the previous cycle and fell within that cycle, so why then was I charged a fee in XX/XX/XXXX and XX/XX/XXXX? The fee charged in the amount of XXXX is in error and should be credited. The representative on the phone would not listen and could not present information as to why this happened. I asked to speak to a manager and was told one would call me back. I have not heard anything back at this time.
XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-10-17
Arco, CA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Complaint: I have a XXXX XXXX World Elite XXXX through Barclay Bank.
I discovered today my credit line on this account had been decreased from a limit of {$4000.00} to a limit of {$2300.00}.
When I called Barclay to inquire why this happened, I was given the run-around, by an associate named XXXX, and told that my credit reports were " pulled '' and my " balance to ratio limits were high. '' I have no idea what the associate was referring to. However, I was recently notified by the major credit reporting agencies that my information may have been exposed on the Internet during the recent data breaches. As of today, I have no knowledge of anything negative or adverse on my credit reports as a results of the data breach or any other reason.
XXXX was unable to help me, but told me I needed to contact XXXX XXXX at ( XXXX ) XXXX. The problem is, there is a recording when you call this number, which hangs up on you.
Additionally, I find it appalling this company had the audacity to reduce my credit line. I have been a PERFECT customer to them! I have never missed a payment or made a late payment -- in fact, I usually make my payments early.
I have excellent credit. I own my home " free and clear. '' I 'm a XXXX XXXX, I make well over {$200000.00} a year in salary, which I presume, more than qualifies me for the small credit line of {$4000.00} I was originally offered ...
In any event, my relationship with Barclay has been flawless. There is absolutely no just cause for this decision and I feel it was completely arbitrary and unfair. I have been a great customer with a flawless payment history. I have done nothing which warranted this action against me. I feel my credit line should be increased, not lowered!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-17
St Heights, MI
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation