BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 115
2017-10-28
Sacramento, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Reporting company used your report improperly
Complaint: I have a hard inquiry on my account for a card from Barclays Bank that I never applied for. it is on my credit report and it 's hurting my chances fro certain things.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-27
Pasadena, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I have filed the complaint twice and keep getting same response.
I am now hiring attorney since this issues making my life hard and ca n't get mortgage since over limit Barclay Bank reported to all 3 credit bureaus.
This is very serious matter that the bank is rip offing their customers.
Please see attached proof of evidence that they are not my charges.
Some of the charges occurred when I was in XXXX, I am always traveling out of state and country as you can see.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-27
PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I initiated a balance transfer to send XXXX from my Barclay credit card to my XXXX XXXX XXXX equity line of credit on XXXX. It is now XXXX and I still have not received the balance transfer and every time I call they say they will investigate and refuse to send any proof that the balance transfer was processed. XXXX XXXX has asked for proof several times either a transmittal number or a cashed check. Barclay has not sent anything.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-27
Buffalo, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: XXXX XXXX I received a call from XXXX in regards to my XXXX disputes surrounding the provisionary credit they did on my account WRONG > in my last complaint XXXX was closed with a nonsense letter from XXXX XXXX who NEVER CALLED ME to discuss the matter. XXXX impacted this provisionary credit on my account after I was given the refund back from XXXX on XXXX XXXX, they placed the provisionary credit on my account on XXXX XXXX and later charged back for me to pay them back in XXXX. these dates are not reflected on my actual statement this is the recorded discussion that I had on my last call with XXXX. As I have stated from Day 1 there was no need for them to apply the provisionary credit to my account once I got the money back from XXXX. they impacted fees on my account for interest of the bank. this is fraudulent. after arguing with the guy he told me that I was responsible requesting a provisionary credit on my account after the refund was received which is UNTRUE >
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-10-27
Coral Springs, FL
Credit monitoring or identity theft protection services
Credit card or prepaid card: General-purpose credit card or charge card
Problem with product or service terms changing
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-27
Key Biscayne, FL
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Complaint: I call Barclaycard XXXX XXXX after XXXX XXXX, and ask for a extension on my mountly payment last XXXX, now I got the statement and they charge me late fee XXXX}, when they toll me you do n't have to make a payment until XXXX. So now I have to make a payment for XXXX and that include the amount due in XXXX, XXXX late fee and XXXX due amouth. That 's Not fair for me that 's why I making this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-27
Layton, UT
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-26
Waco, TX
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-26
Bolton, VT
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-26
Reno, NV
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
Pasadena, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: I filed the dispute twice and the Barclay Bank still charged to my account.
My credit card limit is {$2000.00} and unauthorized charges were appx. {$2800.00} therefore my credit score got decreased under XXXX and I am having problem getting mortgage finance.
I am a victim and this bank is making my life miserable, I can not purchase my dream home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
Santa Ysabel, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, CA XXXX Married on XXXX/XXXX/XXXX California Residents XXXX XXXX XXXX, XXXX This sent to XXXX XXXX. I have had no response.
XXXX XXXX XXXX XXXX We want our two Barclay Cards and loan cancelled and down payment refunded. We have been lied to since we first purchased from XXXX agent XXXX XXXX at XXXX XXXX in XXXX XXXX, having learned Diamond points are not an investment. XXXX XXXX told us points were equity and would help us when we purchased a house. XXXX XXXX at XXXX XXXX CA told us the points we purchased from XXXX XXXX were worthless and we had to buy additional points. This was not true either. XXXX XXXX at XXXX XXXX was the most deceitful as described below.
Please respond by XXXX XXXX before we file complaints with the Nevada and California Real Estate division against the three agents, the Consumer Financial Protection Bureau, Attorneys General and the Better Business Bureau.
XXXX XXXX XXXX XXXX XXXX to get married XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX for the Sales presentation/ not married yet and just finished bankruptcy a couple months prior Presenter- XXXXXXXX XXXX- XXXX Contract # XXXX XXXX points Purchase price {$16000.00}.
Amount Financed {$14000.00} at 17.99 % We opened a Barclay credit card in only my husbands name We were told that by buying XXXX points we were on the lower part of the ownership but still owners and would be able to enjoy all the benefits. While chatting with the presenter we informed him we could do the lesser of the options because we were trying to save up to buy a house. He then told us this was perfect because we now own property that builds equity and will help us later. The tablet that contained the contract terms was broken. We had no understanding of the terms until after the rescission period.
Orientation XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX Presenter- XXXX XXXX XXXX XXXX Contract # XXXX Purchase price {$6900.00}.
Financed {$6100.00}.
{$900.00} on the Barclay in my husband 's name to pay the down payment XXXX points XXXX XXXX said we were not full members and we should have received a letter to go to full membership. We never received a letter. He then gave us an option of a deal that would only be good right then but we would have to buy XXXX more points to become full members. He made this seem like a huge deal because upper management would not want to give us this deal but they were working with us so that we would be happy. He informed us that what we had was worth nothing now and we would have to upgrade to be able to use any benefits.
Went to XXXX XXXX XXXX for first year anniversary XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX Presenter XXXX XXXX ( Unknown ID # ) Contract # XXXX Purchase price {$22000.00} Financed {$38000.00} {$18000.00} plus {$19000.00} wrapped loans XXXX points My husband called Diamond to ask if there was anything special happening this week to surprise me on our anniversary, XXXX presented him with a {$99.00} deal that offered Dinner, a concert, and breakfast. We went to a breakfast and unknown to us this was once again another sales pitch to upgrade once again.
XXXX XXXX informed us once again we still were not full members and we were paying on two different contracts so we were paying double for maintenance fees and taxes and monthly mortgage fees and informed us they could get these contracts wrapped for us but we needed to upgrade to be full members.
We have been told at all of the upgrades that what we have is not worth anything because we still didnt have enough points. We were informed by XXXX that she would be our personal advisor because everyone has an advisor so we are orphans. She informed us not to book anything or make any decisions without contacting her first. She informed us not to go to another presentation until we are ready to upgrade. She has never returned my calls.
XXXX said we are obligated to upgrade at all these presentations and if we do not our prices would go up and the deal we had before would not be valid. The prices were outrageous! She said if we didnt sign this contract then we pretty much have something that is worthless because we werent full members This was supposed to be our one year anniversary vacation, they ruined that by putting this much more financial stress on us. They make it sound like we dont have a choice but to sign the contract. Our first year of marriage has been very strained because of this.
We opened a second Barclay card because they couldnt extend the credit on the one we already had. Now have to pay double APR on two cards. We tried to pay one of the cards off with another credit card that had less APR but they wouldnt allow us, they said only cash. We were informed by XXXX that we could pay our maintenance fees with our points from the Barclay card. She told us to pay our monthly mortgage payments through our Barclay to earn more points but when trying to do that diamond charged us 2 % more raising our monthly payment by {$50.00} more.
XXXX My husband informed me a man from XXXX called and tried to sell him more points. He said we were only XXXX points from Silver and doesnt understand why we were not sold those points last time. ( I thought we were supposedly already silver members ) My husband states he was being very pushy. He said if we dont buy now the points would go up to {$8.00} and we can buy them for {$4.00} now.
We need to stop paying for this because we can barely buy groceries each week. We 've only been married a year and this has been the most stressful year of our life because of XXXX XXXX. This was supposed to be the best year of our life.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
Carlsbad, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Though I have flawless payment history, and have stayed under my credit limits at all times, the issuer has reduced my credit limits and negatively impacted my FICO scores due to credit usage. This is unfair, in that Ive stayed reasonably under the limits to avoid this problem, but when the company arbitrarily reduced my limits, the net impact on me was that my usage went from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX by virtue of the company reducing my limit. Ive complied with the companys policies, paid on time, never paid less than minimums, and not exceeed the limit, yet Ive been negatively impacted by the companys actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
PA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Complaint: Starting in XXXX I started a program through the XXXX XXXX XXXX. After dealing with a few different problems with them & getting consumer finance involved before, the program was completed XXXX see attached documents ).
Now I am receiving documents from XXXX XXXX XXXX on behalf of Barclays Bank Delaware stating that my account owing XXXX was not paid off. This was XXXX of the debts that was consolidated within the XXXX XXXX XXXX XXXX. This amount due was paid in full in XXXX. Documents attached prove this to be so.
I have reached out to both companies. XXXX XXXX XXXX says that they can not help me due to the completion of the program, and XXXX says that they received my proof of payment but their records are correct and show that I still owe this amount.
Please review attached Documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
Bonita Spgs, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
Santa Ysabel, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Though I have flawless payment history, and have stayed under my credit limits at all times, the issuer has reduced my credit limits and negatively impacted my FICO scores due to credit usage. This is unfair, in that Ive stayed reasonably under the limits to avoid this problem, but when the company arbitrarily reduced my limits, the net impact on me was that my usage went from 60 % -70 % up to 95 % by virtue of the company reducing my limit. Ive complied with the companys policies, paid on time, never paid less than minimums, and not exceeed the limit, yet Ive been negatively impacted by the companys actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
Bonita Spgs, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
Macclenny, FL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I 've opened the account/card with the 0 % interest and no annual fee as long as I 'm serving on XXXX XXXX. Now I 'm told I 'll need to pay the {$1000.00} annual fee. This feels like a bait and switch. This will cost me transfer fees to get the balance moved and the card closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-24
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-10-24
Chicago, IL
Communication tactics
Debt collection: Credit card debt
You told them to stop contacting you, but they keep trying
Complaint: I have communicated XXXX with a XXXX XXXX XXXX at XXXX XXXX XXXX on several occasions. On more than XXXX occasion I clearly asked that all communication be made via post and to no longer call me.
I made these requests on about XX/XX/XXXX, XX/XX/XXXX, and other dates. My do not call request was noted in the system. On XX/XX/XXXX, at XXXX pm the same person called me ( XXXX XXXX again, the very person who put the note in the system ) concerning the debt and I brought this to her attention. This was the second time they have called me after I have requested being put on the do not call list.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-24
Dexter Twp, MI
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-10-24
Taft, OH
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-23
Jupiter, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XXXX XXXX 2017 my credit card was utilized for an excess of {$720.00} this amount could be a little off because of additional fees an so forth however I reported this to barclaycard As well to the police and they are still making me pay for it I have a police report in XXXX XXXX Ive spent countless hours going back and forth with my credit card and today they said they are not considering this fraud. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-10-23
Houston, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-23
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation