BANK OF AMERICA, NATIONAL ASSOCIATION
Consumer Complaints
There are over 87057 complaints on file for BANK OF AMERICA, NATIONAL ASSOCIATION. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 14
2019-11-18
San Diego, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: In progress
2019-11-18
Lenoir City, TN
Managing an account
Checking or savings account: Other banking product or service
Cashing a check
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-18
Scottsdale, AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-18
Brookside, VT
Closing an account
Checking or savings account: Other banking product or service
Company closed your account
Company Response: In progress
2019-11-18
Three Bridges, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: In progress
2019-11-18
Fort Lauderdale, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: In progress
2019-11-18
Cocoa, FL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: In progress
2019-11-18
Jupiter, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: In progress
2019-11-18
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-18
FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: In progress
2019-11-18
Fithian, IL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: In progress
2019-11-18
Box Canyon, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-18
Columbia, SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-18
Kelly Usa Br, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: In progress
2019-11-18
AZ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: XX/XX/XXXX - Started new job in Arizona due to losing one in Michigan XX/XX/XXXX Spoke with Bank of America Customer Service about options to sell home in Michigan XX/XX/XXXX Loan modification already done so transferred to me short sale department XX/XX/XXXX Sent letter of explanation to BOA as to what the intent for the property was XX/XX/XXXX Sent letter to BOA giving permission for them to speak with realtor XX/XX/XXXX Sent short sale packet to BOA XX/XX/XXXX XXXX ( realtor ) sent documents for signatures so he could list property as short sale which led me to believe BOA approved the short sale XX/XX/XXXX I called BOA regarding progress of short sale via short sale department XX/XX/XXXX I was informed BOA transferred our loan on XX/XX/XXXX to XXXX Mortgage XX/XX/XXXX I called XXXX XXXX and was transferred to account department and told loan counseling department I had a realtor. I was told to send 3rd party authorization for realtor to speak with XXXX. XXXX informed me I had to start all over with short sale proceeding due to BOA not transferring any of the paperwork over I had sent in XX/XX/XXXX.
I worked with BOA to get them the requested documentation in a timely manner. I was under the impression a short sale was underway considering the realtor was now involved, had contact with BOA and sending paperwork regarding seller disclosure. It was a great disappointment to find out I may have to begin the process all over again after being led to believe the home was listed already. I did everything in my power to get this taken care of by the end of XX/XX/XXXX. I was even contacted by BOA a few times regarding the account and I informed them the home was in short sale status. At no point in time did anyone from BOA inform me of anything different. It appears as though BOA dropped the ball on the short sale, failed to keep me informed of where we were in the process and then transferred the account without transferring the short sale packet I had sent as if absolutely nothing had been done with BOA for a short sale.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-18
Gainesville, FL
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: In progress
2019-11-18
Palm Bch Gdns, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: In progress
2019-11-18
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: In progress
2019-11-18
San Antonio, TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: In progress
2019-11-18
Colonia, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: In progress
2019-11-18
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: In progress
2019-11-18
Buckeye, AZ
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-18
Hudson, NC
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: In progress
2019-11-17
CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: In progress
2019-11-17
Carver, MA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: This is illegaly re-aged. This account was not investigated properly, the date of last active is not reported the same as the other bureaus. Also the payment history is lacking a report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation