BANK OF AMERICA, NATIONAL ASSOCIATION
Consumer Complaints
There are over 87057 complaints on file for BANK OF AMERICA, NATIONAL ASSOCIATION. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 1028
2016-10-28
Guttenberg, NJ
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Columbus, OH
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Arco, CA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2016-10-28
Upland, CA
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2016-10-28
Arco, CA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Phoenix, AZ
Making/receiving payments, sending money
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Jersey City, NJ
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Fontana, CA
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-10-28
Kansas City, MO
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Tuckasegee, NC
Other
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2016-10-28
Las Vegas, NV
Customer service/Customer relations
Other financial service: Foreign currency exchange
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-10-28
CO
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Complaint: I have been assigned a single point of contact with Bank of America. XXXX XXXX is the assigned contact. I have left XXXX voice mails and sent daily emails for the last 41 days without a response. I received multiple letters on XXXX XXXX from Bank of America that I was approved for a loan modification and also that I have received only XXXX modification. They are attempting to mislead me and not provide me with the loan medication they promised.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
New Albany, IN
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Jacksonville, FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-10-28
Seneca, SC
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Wonder Lake, IL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: Bank of America 's collection group starts calling on the XXXX of the month if the monthly mortgage payment has not been posted on the XXXX of the month. The terms of the mortgage is that the payment is not late if it is received by the XXXX of the month. All payments have been paid before the XXXX of the month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Morgan Hill, CA
Application, originator, mortgage broker
Mortgage: Other mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
PA
Account opening, closing, or management
Bank account or service: Checking account
Complaint: On date : Mon, XXXX XXXX, XXXX at XXXX XXXX I : XXXX XXXX. XXXX XXXX XXXX & lt ; XXXXXXXXXXXX sent to : XXXXXXXXXXXX a Request for Special Deposit Assistance by : XXXX as follows : XXXX XXXX. XXXX XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; XXXX XXXX ( 11 days ago ) XXXX XXXX, XXXX XXXX XXXX XXXX , Chief Executive Officer Bank of America XXXX XXXX XXXX XXXX XXXX , NC XXXX Request for Special Deposit Assistance I intend to open accounts today by SPECIAL DEPOSIT at the Bank of America branch in XXXX Pennsylvania today. Recently, I was prevented to open Special Deposits accounts at a Bank of America location by an employee who is not trained in banking law. Accounts include checking, savings, credit and debit cards etc for me and my XXXX, XXXX, Please allow convenient activation of both credit and debit cards at the branch office location for I travel or mail to my church address at XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX, PA XXXX.
Special Deposit Notices to Declared intent or purpose of this tender of payment as a Special Deposit order of the Payor and Beneficiary, and is to be credited to the depositor 's accounts as accord and satisfaction and payment in full of a discharge of any and all outstanding liabilities.
It is my intent and purpose by a Special Deposit to merge the Legal and Equitable title to XXXX XXXX XXXX land and property, real, personal, tangible, intangible, corporeal and incorporeal to extinguish the debt and terminate the trust. Bond # XXXX XXXX XXXX XXXX XXXX.
I am a XXXX, and a XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, and I am listed in the alumni directory as simply XXXX.
Blessings, [ red ink autograph ] XXXX XXXX : family-of-XXXX.
Yesterday, this request for Special Deposit checking and saving was denied based on apparent fraud and intentional violations of the Emergency Banking Act of XXXX, and the Bank Secrecy Act, knownn as Dodd Frank.
Special Deposit is defined at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, pages XXXX to XXXX, and by the book, XXXX on Banking.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
Plymouth, FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: Bank of America XXXX XXXX XXXX improperly serviced my loan. They force placed lender hazard insurance without proper cause or NOTICE. XXXX did not send the required 45 days and 15 days NOTICE. Notice was sent to XXXX dated XX/XX/XXXX, to reduce the amount of coverage to the principal amount owed under the loan. XXXX failed to accept and acknowledge receipt thereof. Several attempts to communicate with XXXX & /or their foreclosure attorney were unsuccessful ; I was provided conflicting information by several members of XXXX & their legal representative. On ( XXXX ) XXXX furnished the payoff statement showing XXXX {$140000.00} XXXX XXXX good thru XX/XX/XXXX ). I was scheduled to close on XX/XX/XXXX. After receiving the XX/XX/XXXX payoff statement, I repeatedly attempted to obtain the payoff statement good thru the closing date of XX/XX/XXXX. XXXX, AGAIN ignored and delayed in responding and providing the information. On XX/XX/XXXX BANA furnished the Payoff statement ( XX/XX/XXXX ) ( {$150000.00} XXXX XXXX good thru XX/XX/XXXX ). The amount had increased by almost {$10000.00} for a period of ( XX/XX/XXXX thru XX/XX/XXXX ) 15 days?! I frantically attempted to contact XXXX to inquire and prevent the collection of these erroneously generated fees. AGAIN, XXXX ignored all my attempts to discuss and remedy the issue. I closed on XX/XX/XXXX. XXXX collected these alleged fees. According to RESPA, the mortgage contract and other governing laws, XXXX had 20 days to refund any escrow surplus monies- to wit : XX/XX/XXXX. XXXX issued the refund checks on XX/XX/XXXX, 27 days LATE. The promissory note was only signed by XXXX, the security instrument was co-signed by his wife XXXX ( tenants by entirety ). XXXX sued XXXX in foreclosure proceedings. The recorded DEED to the property at XXXX XXXX XXXX, FL XXXX listed XXXX and XXXX, husband and Wife ( tenants by entirety ). XXXX passed in XX/XX/XXXX. XXXX was notified in writing. XXXX Last Will and Testament clarifies his asset and property division, with all remaining property bequeathed to his wife, XXXX. His Will also further waived compliance with XXXX XXXX requirements. The escrow refund was IMPROPERLY made payable to the Estate of XXXX. I have attempted to address and remedy this issue with XXXX to NO AVAIL. I incurred expenses to establish a probate estate in XXXX which was subsequently denied. This was a direct violation of the Will signed by XXXX, forced upon me due to XXXX 's negligence in properly/effectively communicating with me. I have also filed a complaint/investigation at a local XXXX branch office in XXXX, FL in XX/XX/XXXX, it was ignored/dismissed. My attorney sent a written request for XXXX to re-issue the checks on XX/XX/XXXX. XXXX again IGNORED the attempt. XXXX has NOT acted in a prudent, fiduciary, reasonable manner. By operation of law XXXX interest in the property automatically transferred to his surviving spouse, XXXX. The Will further addresses/supports this. The checks are now stale, and I am NOT required to incur ANY EXPENSES in the administration of XXXX estate. I will not establish a probate estate. XXXX has purposefully allowed the statute of limitations to pass to avoid liability and recourse.
XXXX has taken advantage of myself ( XXXX ), a XXXX Veteran, and XXXX a XXXX widow of XXXX years of age. I am filing on behalf of XXXX I have power of attorney to act and communicate on her behalf, regarding this matter. I have now filed a complaint with the Attorney General in an attempt to rectify this ongoing issue with this Big Bank Bully - that preys on the XXXX and XXXX.
Please contact me if you have any questions or need any additional documentation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-10-28
Patterson, MD
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: I received my bank statement from bank of America on a XXXX that I recently opened. This card was supposed to help rebuild my credit. I put {$500.00} on the card. When I received the statement there was a {$39.00} annual fee that I was not informed about when I opened the account and a {$10.00} bank transaction fee? I called and spoke to several people as I kept getting transferred. First I 'm told I could have it waived. Then I 'm transferred to the wrong department and then told no it can not be. And no one could tell me where the {$10.00} transaction fee came from. I closed all my accounts. Horrible customer service. No wonder they 're listed as XXXX of the worst banks in XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
CT
Customer service / Customer relations
Credit card:
Complaint: I had applied for a bank of america credit card. They issued a wrong card with different benefits. In fact the card they issued had no benefits at all. When i was talking to rep about it, i was mis informed that if i cancel the card without activating it or putting any charge on it, it would not be reported to the credit bureaus. That made cancel that card and another card for my wife which was never activated. @ weeks later both cards are on our credit report as closed by consumer. Not only are they not clearing that, they are not letting me re-open those cards. This is hurting my credit. When i called back to inquire about, they are brushing it off as mis information on part of the agent and not offering any solution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-28
River Forest, IL
Account opening, closing, or management
Bank account or service: Checking account
Complaint: This Complaint is made against XXXX XXXX and XXXX Bank Of America.
1. I make a consumer complaint with the Illinois XXXX XXXX XXXX against XXXX XXXX XXXX and Bank Of America for engaging in violation of the Illinois Consumer Fraud & Deceptive Act.
2. XXXX XXXX in retaliation had XXXX XXXX 's Bank of America accounts closed and XXXX 's XXXX Credit Card account XXXX XXXX XXXX XXXX which was in good standing and paided on time as agreed, I was never late paying on a credit card payment the entire time the Credit Card was issued.
I also was advised that My checking account will be closed by Bank of America before XXXX XXXX, 2016.
XXXX XXXX XXXX and Bank of America has engaged in retaliation for making a complaint with the Illinois XXXX office as a XXXX Senior Citizen, by closing out my Checking and Credit Card accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-27
Ramona, CA
Loan modification,collection,foreclosure
Mortgage: Home equity loan or line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2016-10-27
Asheville, NC
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-27
Oakley, CA
Application, originator, mortgage broker
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief