AMERICAN HONDA FINANCE CORP
Consumer Complaints
There are over 1360 complaints on file for AMERICAN HONDA FINANCE CORP. Dated between 2019-12-10 and 2012-08-24.
Complaints Page 2
2019-11-04
Anaheim, CA
Incorrect information on your report
Vehicle loan or lease: Loan
Old information reappears or never goes away
Company Response: Closed with explanation
2019-11-01
Country Lakes, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-11-01
Northbush, NY
Written notification about debt
Debt collection: Auto debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-10-30
Charlotte, NC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-10-28
Woodland Hills, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-10-25
Gloucester City, NJ
Struggling to pay your loan
Vehicle loan or lease: Lease
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Closed with explanation
2019-10-24
Teaneck, NJ
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Closed with explanation
2019-10-19
Brooklyn, NY
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem related to refinancing
Company Response: Closed with explanation
2019-10-19
Brooklyn, NY
Struggling to pay your loan
Vehicle loan or lease: Lease
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Closed with explanation
2019-10-18
New Orleans, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-10-14
Cypress, TX
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with product or service terms changing
Company Response: Closed with explanation
2019-10-12
Las Vegas, NV
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displaying on my account. My demand to present this records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
Company Response: Closed with explanation
2019-10-11
OH
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: End of lease with America Honda Finance in XXXX XXXX, there was a late payment from a drive thru auto-toll in Colorado during summer XXXX, {$15.00} toll turned into {$90.00}, toll was sent directly to American Honda Finance instead of my home address. I don't know if toll was paid, but I was charged a late fee, trying to work out details with AHFC, could not explain what happened, why I was not notified, who paid the State of Colorado, finally gave up trying to get information and decided to pay my end of lease payment plus toll late fee when they threatened to send me to collections, I received the collections notice on XX/XX/XXXX, paid American Honda Finance on XX/XX/XXXX, they still hit me with a two month charge off
Company Response: Closed with explanation
2019-10-10
Cocoa, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: My XXXX credit report incorrectly lists an open auto loan with a balance from American Honda Finance. I sent a dispute with XXXX who contacted American Honda Finance who informed them the information was correct and no changes were completed. I contacted American Honda and they told me that that account was closed with XXXX balance. I contacted XXXX and they told me that American Honda reported the account was still open and there is a balance. Both companies are blaming the other for the mistake yet no one will remove this information from my credit report.
Company Response: Closed with explanation
2019-10-09
Kingsburg, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with monetary relief
2019-10-08
Yauco, PR
Incorrect information on your report
Vehicle loan or lease: Lease
Account status incorrect
Complaint: The lease with honda finance was terminated under the Servicemembers ' Civil Relief Act of 2003 in XXXX and the only directions that they gave me was to turn in the car, which I did as requested. They still are posting my account being delinquent wen this is not the case at the payments were always on time.
Company Response: Closed with monetary relief
2019-10-03
Five Points, NC
Attempts to collect debt not owed
Debt collection: Auto debt
Debt is not yours
Company Response: Closed with non-monetary relief
2019-10-01
TX
Problems at the end of the loan or lease
Vehicle loan or lease: Lease
Termination fees or other problem when ending the lease early
Complaint: I am in the XXXX XXXX XXXX since XX/XX/2019 and received XXXX XXXX order within the USA for more than 180 days, therefore I qualify under the SCRA law to return my vehicle w/o penalties to Honda.
Honda Finance however claims that my status does not qualify me for SCRA, they claimed that military members XXXX XXXX are the only ones that qualify for it, however if we refer to the Law IT SELF, it has 2 options regarding SCRA.
1.- Return the lease if you are called on XXXX XXXX orders UNDER TITLE 10 for more that 180 days with out break in service.
2.- if you are in XXXX XXXX and get XXXX overseas.
Therefore I am going into XXXX XXXX orders order title 10 from my XXXX status which is part time ( 1 weekend a month ) However Honda Finance Is completing ignoring Number 1 option and only going with number 2.
Company Response: Closed with non-monetary relief
2019-09-28
Flushing, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-09-28
Bueche, LA
Incorrect information on your report
Vehicle loan or lease: Loan
Account status incorrect
Complaint: Theyre currently reporting my account as 30 days past due when in fact it is not. Ive also asked that they stop calling my cellphone numerous times a day, but they still call at least 3 times and it has caused me to be more stressed than I already am dealing with my current financial system. The calls are harassing. I want my account status updated and all communications through mail or email ONLY!
Company Response: Closed with explanation
2019-09-27
Seffner, FL
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem with paying off the loan
Company Response: Closed with explanation
2019-09-27
E Northport, NY
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with explanation
2019-09-27
Brooklyn, NY
Struggling to pay your loan
Vehicle loan or lease: Lease
Denied request to lower payments
Complaint: I am currently in a lease with XXXX, but I am falling behind on car payment. Trying to talk to them about this issue but it seems that they don't want to help. Despite of making 3 months of payment within one month, I was charged with some repossession fee for no reason. Wish they could make a deal and take the car back. The car itself is probably defected. Oil smells like gas and experienced transmission problem at about 9000 miles
Company Response: Closed with explanation
2019-09-26
Rochdale, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I noticed American Honda was reporting my wife and I 30 days late in XXXX. I verified with my bank that the car payment was made on time. I sent proof of the payments to American Honda but they ignored me and continue to report me 30-days late. I then notified the 3 credit bureaus of the error and also provided them the same proof. They also ignored my dispute.
Company Response: Closed with explanation
2019-09-26
TX
Problems at the end of the loan or lease
Vehicle loan or lease: Lease
Excess mileage, damage, or wear fees, or other problem after the lease is finish
Complaint: On XX/XX/XXXX, XXXX and XXXX XXXX ( the XXXX ) leased a vehicle from XXXX XXXX in XXXX County, Texas and executed a lease agreement with Acura Financial Services ( AFS ). Employees of XXXX XXXX, acting as agents of AFS, executed said lease agreement with the XXXX after negotiating and explaining its terms.
One of those terms, the Total Loss Protection Assurance or gap waiver provision found in paragraph 36, was described by AFS agents, consistent with AFS marketing materials, as coverage of the difference between insurance proceeds and the lease balance in the event of a total loss or vehicle theft.
On XX/XX/XXXX, the XXXX were attending an elementary school function with their young children when, due to no fault of their own, a third party crashed his vehicle into the leased vehicle and caused significant damage. The XXXX initiated a claim with the third partys automobile insurance provider, XXXX XXXX. XXXX XXXX subsequently declared the leased vehicle a total loss. XXXX XXXX appraised the value of the leased vehicle to be {$22000.00} and submitted payment to AFS for that amount. At the time, the balance owed on the lease was {$26.00}, XXXX.
On XX/XX/XXXX, AFS notified the XXXX in writing that the gap waiver provision of their lease agreement would only cover {$140.00} and demanded payment of {$2800.00} due to excessive wear and use prior to the date of loss. The XXXX were understandably confused, as the leased vehicle was in excellent shape at the time of the accident, as evidenced by XXXX XXXX written appraisal and its accompanying photographs. In multiple conversations with agents of AFS, however, the XXXX were informed that AFS had not and would not inspect the condition of the leased vehicle, but rather would rely solely on XXXX XXXX written appraisal to support their claim of excessive wear and prior use.
However, the XXXX XXXX appraisal upon which AFS relied to support the existence of excessive wear and prior use did not describe, in any respect, any of the conditions listed in the lease agreements own definition of that term. Paragraph 30 of the lease agreement defines excessive wear and use as including : ( a ) mechanical defects or failure ; ( b ) broken or missing parts or accessories ( including missing keys or remote entry devices ), ( c ) damaged body, fenders, bumpers, metal work, lights or trim, or damaged or broken glass ; ( d ) paint which is chipped ; ( e ) interior rips, stains, burns, or excessively worn areas ; ( f ) missing or unsafe wheels or tires ( including spare ), tires with less than 1/8th inch of tread remaining at the shallowest point ; ( g ) damage or any other condition that makes the vehicle unsafe or unlawful to operate ; ( h ) safety and emission control equipment not in proper working order.
Quite to the contrary, the appraisal specifically describes any wear as slight and minor, terms any reasonable person would consider the exact opposite of excessive. Thus, the appraisal merely described deductions for normal wear consistent with the vehicles age and mileagethe sort of diminution of value that the gap waiver is expressly intended to cover in situations such as these.
After pointing out this glaring discrepancy in a telephone conversation on XX/XX/XXXX with AFS account manager XXXX XXXX, he announced that, despite multiple written notices to the contrary, AFS no longer claimed the existence of excessive wear but rather now claimed that the normal wear described by the XXXX XXXX appraisal would be considered prior damage, and thus similarly excluded from coverage by the gap waiver provision. This claim by AFS defies logic and only offers further evidence of the scam that AFS perpetuates. If all normal wear on a lease vehicle is considered prior damage, then it is hard to imagine any scenario where the gap waiver provision would function as it is advertised in its marketing material and as explained by AFS agents at the time of lease execution.
By refusing to provide coverage as required by the gap waiver provision, AFS breached the express terms of the lease agreement. Even though the provision excluded coverage for deductions made for prior damage and excessive wear, these conditions did not exist in the leased vehicle as evidenced by the descriptions and photographs in the very appraisal upon which AFS relied.
When the XXXX informed AFS that the gap waiver provisions excessive wear exception violated Section 83.812 ( i ) ( 7 ) of the Texas Administrative Code, AFS argued that the lease provision was not gap insurance regulated under this section because the provision existed in a lease agreement and not as a part of a loan agreement. However, this distinction is not easily discernible by the reasonable consumer when AFS marketing material expressly describes the policy as gap insurance.
Moreover, the XXXX above complaint constitutes misrepresentation and breach of warranty under the Texas Deceptive Trade Practices Act - Consumer Protection Act 17.46 ( b ) ( 5 ), ( 12 ), and ( 20 ). By claiming that all diminution of value due to normal wear and use will be considered either prior damage or excessive wear, AFS exposed the inherent scam in their gap waiver provision, wherein they actively market and promote this lease feature as a no-cost benefit of financial security, when in reality they intend to consistently construe the provision in such a dishonest manner such that the provision never actually provides the benefits it is promised to provide. By allowing the consumer to believe that there is no need to purchase a genuine gap insurance policy independent of the lease agreement governed by the Texas Administrative Code, XXXX XXXX is then able to persuade the consumer to spend those saved funds on other optional products and services for which AFS derives a profit.
Ultimately, AFS agreed to a partial settlement of {$1600.00}. After pursuing XXXX XXXX for their role in the deceptive trade practice, they agreed to pay {$1500.00} to settle all claims against themselves. The XXXX paid the difference in order to settle the account with AFS.
AFS subsequently reported the account negatively to the credit bureaus as " settled after charge-off. '' The account was never charged off to a collection agency, but rather was turned over to AFS ' parent company, American Honda Finance. Moreover, the account was not paid because the parties were engaged in litigation. The XXXX paid the lease every month on time, even after the the vehicle was totaled and they no longer had access to it. At a minimum, AFS should report that the account was paid in full in accordance with the lease.
Company Response: Closed with explanation