AMERICAN EXPRESS COMPANY
Consumer Complaints
There are over 15403 complaints on file for AMERICAN EXPRESS COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 72
2019-04-15
Chicago, IL
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: On XX/XX/XXXX my prepaid debit card thru American Express Serve was used at an ATM that was unknown to me at the time. The amount of the debit was {$380.00} plus a {$3.00} fee charged by the ATM along with the {$2.00} fee surcharged by the card issuer. I noticed the debit the same day because I was going to use the funds to pay a bill, I call them right away. A dispute was opened after their normal inquiry specifically asking do I know who used the card and did I share my PIN and did I file a police report. I did not really know what to do at the time, they offered no guidance in terms of what to do to further protect myself such as closing the account, if I would have received advice or known a police report would be essential, I would have done so. The only thing I did was paid a bill with the remaining balance just to get the money out of the account and change of PIN. Whoever skimmed the card kept trying to make withdrawals with each decline transacton resulting in {$.00} in charges. Two charges of {$.00} on XX/XX/XXXX. Three charges of {$.00} on XX/XX/ and two more charges of {$.00} on XX/XX/. I called them again to find out what to do, again no guidance, not even a recommendation to report the card lost/stolen so the fees would stop. I had to initiate that for an extra charge of {$5.00}. Card issuer never addressed the subsequent fees. The 1st dispute was declined with no reason except they found the transaction to be authorized. I reopened the dispute on XX/XX/2019. Went thru the process, made sure I stayed in contact as well as provided a detailed letter requesting favor in the amount of {$390.00} which is the total. On XX/XX/XXXX the dispute was declined again as card issuer indicates again they have evidence to show it was me that made the transaction in which it was not. I called the fraud department again and apparently a dispute can only be done twice. That's it, that's all. They do not volunteer specific reasons, I've had to request the information in which I am still awaiting the 'evidence '.
Company Response: Closed with explanation
2019-04-15
Grangeville, LA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I have 2 charges that were made on my account early morning for XXXX and the other was for XXXX that was not made by me. I had to work that day I work of XX/XX/2019. I have recently sent information to the cfbp to informed them that my account was now closed due to the multiple times trying to recover the amounts on the account. Attached is a copy of my schedule in which I was working when the transactions took place and also in the previous case XXXX I had sent a police report showing the events that took place.
please review my old case as well because both of them go together
Company Response: Closed with explanation
2019-04-14
Silver Spring, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: American express wont change status of account to paid in full after and agreement was successful completed and i paid in full debt.
Debt currently has XXXX when my debt should be XXXX.
Company Response: Closed with explanation
2019-04-14
Auburn, AL
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I applied and was approved for the XXXX credit card by American Express Business Card on XX/XX/XXXX. The promotion for this card offer allow applicants to earn XXXX points after $ XXXXor more in eligible purchases are made on the credit card within the first 3 months.
When the credit card has arrived by mail it not show that 100,000 points offer in the welcome letter. I called the customer service number showed on the back of credit card and questions about the promotion offer and she said when I made purchase {$5000.00} or more in the first 3 months, the promotion points will automatic shows on my account statement.
In the first 3 months I made purchase over {$5000.00} with this credit card and paid off my balance on time. However, the welcome points it not show on my statement. I called the customer service and concern about it and she took my information and create the reference # XXXX.
In the past 4 weeks I made several phone called to customer service and they keep transfer my called to different department and they keep said that I has applied the card in XX/XX/XXXX that why I can not receive new promotion. I couldn't agree with the explaintnation because if I already has a credit card why the system still approved another.
I has escalate my complaint to XXXX XXXX XXXX with case ID XXXX. On XX/XX/XXXX, I received letter from Customer Advocate Services Team response to my complaint with the same answer that American Express refuse to offer my rewards that they offer online promotion when I applied for the credit card.
XXXX XXXX XXXX
Company Response: Closed with explanation
2019-04-14
Fort Lauderdale, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with explanation
2019-04-13
Kendall, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-04-13
Van Nuys, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: On XX/XX/2019 I changed my ticket with XXXX XXXX. This change resulted in a charge of XXXX, of which {$200.00} was a change fee. According to American Express one of the perks to the Platinum card is {$200.00} statement credit for Airlines fees. This includes the change fee. However, when I called American Express they refused to give me credit for the fee because it was not charged separately. Of course not, no airline does that. It is all one charge when you are making a change. They charge the credit card once. I said I can show a receipt showing the charge but the agent refused. The receipt is attached and shows fees paid of {$200.00}.
Company Response: Closed with monetary relief
2019-04-13
Chester, NY
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Complaint: I have two American Express Serve accounts via The American Express XXXX XXXX. I receive employer direct deposits into both accounts and have two separate debit/credit cards, one for each account. On XX/XX/2019 I called American Express Serve customer service as I had lost one of my cards. My account had {$730.00} in it when I lost the card. I reported my card missing and I was told I could pay a {$20.00} fee to have an expedited replacement card sent to me via XXXX arriving to me between four and five business days. I agreed to the fee and provided a mailing address. I did not have any funds in my other account and asked if I could transfer my funds from one account to the other while I waited for my replacement card as I did not have access to my money without a card. I was advised I could not transfer money to another Serve account that was in my name but I could transfer it to another Serve account registered to someone other than myself. On Friday XX/XX/XXXX, I still had not received my replacement card so I tracked my package via XXXX only to find out my package had been delivered to the wrong address and American Express Serve requested the package be returned to the shipper, them. I immediately called American Express Serve Customer service to find out what recourse I had as now I am on the eighth day of having no access to my money and running out of cash on hand. I was told that not only can I still not transfer my funds from one Serve account to another in my own name I had to now wait an additional 10 business days for a replacement card to the replacement card and I will be charged another {$20.00} if I wanted to have an expedited shipment via XXXX again. My daughter, XXXX XXXX has an American Express Serve account as she is away at college and I often transfer money to her from my Serve account. At this point, AmEx is telling me I will now have to wait at minimum until XX/XX/XXXX to have access to my money so I decide to transfer my funds to my daughter 's account and drive up to her college in XXXX, PA so she can use her card at an ATM to give me my money. I think it is important to note I transfer money to her account at least twice a month with no issue. I was able to transfer {$570.00} into her account but she was suddenly unable to accept the transfer into her account. I call AmEx back to be told that I am not allowed to transfer from a permanent account into a temporary account even though historically I have transferred to her in the past and she has been able to accept. I request to speak to a manager and am advised there is a {$1500.00} transfer limit to temporary cards and I have already transferred {$1400.00} into her account. I was able to transfer {$65.00} into her account but suddenly her card stops working at the ATM. It has been one thing after another and now my available balance has gone from {$730.00} to {$620.00} and I have zero access to my money with no end in sight. I think it is also important to note there is a XXXX feature on this account where you can transfer the available balance, for a fee, through Money Gram but I am unable to even do that because I do not have the three digit code on the back of the replacement card that I never received and AmEx Serve is claiming to not know the number either. I have XXXX children, XXXX of which are still living at home and I can't even buy groceries because AmEx Serve is holding my money hostage at this point. Please help.
Company Response: Closed with monetary relief
2019-04-13
Clarksville, MO
Advertising
Credit card or prepaid card: General-purpose prepaid card
Changes in terms from what was offered or advertised
Complaint: American Express has the following offer '' Spend $ XXXX, get XXXX Membership Rewards Points. Up to 2x XXXX XXXX XXXX XXXX for XXXX EXPIRES XX/XX/XXXX DETAILS Get XXXX additional Membership Rewards points by using your enrolled Card to make a single payment of $ XXXX towards your XXXX XXXX XXXX XXXX for Business bill directly with XXXX XXXX XXXX by XX/XX/XXXX. Limit XXXX Membership Rewards point I activated the offer and then made 2 purchases with XXXX XXXX XXXX > {$170.00} - 1 purchase on XX/XX/XXXX and another on XX/XX/XXXX.
Amex is now refusing to issue the bonus points saying that the merchant has been excluded from the campaign. The merchant for the campaign is XXXX XXXX XXXX, I paid XXXX XXXX XXXX. Now Amex is refusing to issue to bonus points as per the offer terms.
See below for my chat transcripts with them regarding this issue : Hi XXXX, how can I help you today?
Virtual Assistant - XXXX XXXX amex offer question You - XXXX XXXX XXXX has joined the conversation Hi there XXXX - XXXX XXXX Sure, please go ahead with your question.
XXXX - XXXX XXXX Hello, I have this offer on my account : Spend $ XXXX, get XXXX Membership Rewards Points. Up to 2x XXXX XXXX XXXX XXXX for Business You - XXXX XXXX Please help me with the last 5 digits of the card on which offer is enrolled.
XXXX - XXXX XXXX I spent > {$170.00} on XX/XX/XXXX and XXXX but I did not get an email saying that I used the offer like I usually do You - XXXX XXXX XXXX You - XXXX XXXX Can you tell me if the offer will be applied?
You - XXXX XXXX I am working on it, requesting you to please stay online with me.
XXXX - XXXX XXXX sure You - XXXX XXXX I am still working on it.
XXXX - XXXX XXXX ok You - XXXX XXXX Thank you for waiting.
XXXX - XXXX XXXX Just to confirm, may I know what did you purchase?
XXXX - XXXX XXXX It was to pay the cellular bill You - XXXX XXXX Thank you for confirming XXXX - XXXX XXXX In this case, we need to check this directly with the merchant and a case is require to be opened.
Will that be fine with you?
XXXX - XXXX XXXX Ok You - XXXX XXXX Great!
XXXX - XXXX XXXX I will raise an inquiry and you can reach us back within 5-7 business days to check the status XXXX - XXXX XXXX can you just email me the outcome?
You - XXXX XXXX XXXX You - XXXX XXXX I am sorry, the back end team will only update notes on the account. They do not send an email.
So, you will need to chat back with us.
XXXX - XXXX XXXX ok You - XXXX XXXX XX/XX/XXXX I am following up on a case that was opened about a week ago where I was inquiring about the XXXX XXXX XXXX offer on my card ending in XXXX You - XXXX XXXX XXXX has joined the conversation Greetings. My name is XXXX. I see that you are chatting regarding American Express Offer XXXX - XXXX XXXX Sure, I'll be happy to check that for you ..
XXXX - XXXX XXXX I am pulling up your account details now ...
XXXX - XXXX XXXX Please confirm last five digits of the card that you are referring to.
XXXX - XXXX XXXX Thanks You - XXXX XXXX XXXX You - XXXX XXXX I got it XXXX - XXXX XXXX Thank you!
XXXX - XXXX XXXX Please allow me a moment While I check this for you ..
XXXX - XXXX XXXX I have checked the account details for you and I can see that on XXXX of XXXX, XXXX ... The backend team has replied on the case stating : " Were investigating this further with our data team. Well get back to you once we receive additional information '' XXXX - XXXX XXXX We appreciate you keeping such a close eye on your account!
XXXX - XXXX XXXX Ok You - XXXX XXXX Do I need to check back again or will Amex let me know?
You - XXXX XXXX Thanks so much for your understanding in this matter!
XXXX - XXXX XXXX I am afraid to tell you that As backend Team is not customer facing, They can not notify it to you.
However ... Feel free to get in touch with us anytime, we are available 24/7 to help you in checking the status.
XXXX - XXXX XXXX when should I check back?
You - XXXX XXXX XXXX probably, They should reply to the case within 2-3 Business days.
XXXX - XXXX XXXX Ok. Thanks.
You - XXXX XXXX Pleasure is all mine!
XXXX - XXXX XXXX Do you have any other questions that I can help answer?
XXXX - XXXX XXXX XX/XX/XXXX XXXX has joined the conversation Hi XXXX, could you provide a bit more detail so I can better assist you?
XXXX - XXXX XXXX I am following up on the chat I had about a week ago on the status of the XXXX XXXX XXXX Amex offer You - XXXX XXXX Sure, I'll quickly check this for you.
XXXX - XXXX XXXX I met the transaction requirements but I did not get an email saying I redeemed the offer. The " back end '' team was supposed to be looking into it.
You - XXXX XXXX Allow me a moment please. Let me check the details XXXX - XXXX XXXX I have checked with our Back end team and they have updated your account that investigation is not closed yet, and it is under processing XXXX - XXXX XXXX Do you know when it will be done? This is the third time I have checked back on the direction of the Amex representative.
You - XXXX XXXX I really apologize for any inconvenience caused to you with this.
XXXX - XXXX XXXX Actually it is usually close within 3-5 days, but in this offer they are still working and update your account with the outcome XXXX - XXXX XXXX I'll also request to escalate it.
XXXX - XXXX XXXX from my end.
XXXX - XXXX XXXX Thank you You - XXXX XXXX So that it can be closed sooner XXXX - XXXX XXXX You are most welcome.
XXXX - XXXX XXXX I really appreciate your kind understanding on it.
XXXX - XXXX XXXX Today Hi XXXX, please tell me in a few words how I can help you.
Virtual Assistant - XXXX XXXX I am following up on the chat I had about a week ago on the status of the XXXX XXXX XXXX Amex offer You - XXXX XXXX With Amex Offers, you can get statement credits or rewards when you spend. Just make sure to first add your personalized offers to your Card and then use the same Card for qualifying purchases. Although statement credits or rewards usually appear on your statement within two weeks of the transaction, it may take up to 90 days after the promotional period ends.
You can view Terms and Conditions by going to the " Amex Offers & Benefits '' section, then clicking " Added to Card '' and then selecting the specific offer. View Offers Virtual Assistant - XXXX XXXX Was this helpful?
Yes No Virtual Assistant - XXXX XXXX No You - XXXX XXXX Please wait a moment while I bring in a Customer Care Professional.
To help you more quickly, please provide the following information about the offer : - Last 5 digits of Card used - Date of qualifying charge Virtual Assistant - XXXX XXXX XXXX has joined the conversation Hi Welcome to Live Chat. I see you have a question about offer I am happy to help you with this.
XXXX - XXXX XXXX I met the transaction requirements but I did not get an email saying I redeemed the offer. The " back end '' team was supposed to be looking into it.
You - XXXX XXXX Please confirm last 5 digit of your card that you are concerned.
XXXX - XXXX XXXX XXXX You - XXXX XXXX Thank you for confirming.
XXXX - XXXX XXXX Please allow me few minutes to check this.
XXXX - XXXX XXXX I'm sorry to keep you waiting. I'll have the information for you very soon.
XXXX - XXXX XXXX ok You - XXXX XXXX Thank you for waiting.
XXXX - XXXX XXXX Its showing the charge that you made showing ineligible for the offer.
XXXX - XXXX XXXX This merchant has been excluded from the campaign because It is for XXXX products.
XXXX - XXXX XXXX I don't know what that means You - XXXX XXXX I paid the wireless bill You - XXXX XXXX I do see the charge that you made at XXXX XXXX XXXX XXXX - XXXX XXXX Get XXXX additional Membership Rewards points by using your enrolled Card to make a single payment of $ XXXX towards your XXXX XXXX XXXX XXXX for Business bill directly with XXXX XXXX XXXX XXXX XXXX XXXX XXXX The charge is not showing made for XXXX XXXX XXXX XXXX for Business bill.
XXXX - XXXX XXXX It was wireless You - XXXX XXXX it was XXXX XXXX XXXX XXXX - XXXX XXXX you just said you saw it You - XXXX XXXX Was this for personal phone or Business?
XXXX - XXXX XXXX business You - XXXX XXXX Can you please help me with the XXXX XXXX XXXX link that you used to enroll your card to make this payment?
XXXX - XXXX XXXX Its showing Offer valid for wireless bill pay for XXXX XXXX XXXX AutoPay and one-time payment only. In order to be eligible for the offer, you must enroll your Card and use that Card to pay your wireless bill or other service charges online directly with XXXX XXXX XXXX at att.com/smallbusiness or through the XXXX XXXX XXXX app. Your payments must be in the amount of {$170.00} or more in a single transaction and completed by XX/XX/XXXX. Purchases for equipment or prepaid, U-verse, web hosting, or wireless services that do not appear on your XXXX XXXX XXXX wireless bill are excluded from this offer. Payments by phone, at retail locations or via third parties do not qualify.
XXXX - XXXX XXXX i did all of that You - XXXX XXXX I've checked the note about the escalation submitted about this offer however outcome not yet showing updated ..
XXXX - XXXX XXXX this has been nothing but a hassle You - XXXX XXXX Under the escalation its showing ...
XXXX - XXXX XXXX Were investigating this further with our data team. Well get back to you once we receive add initial information.
XXXX - XXXX XXXX had i known amex was this incompetenet i would not have even done the offer You - XXXX XXXX its been over a month!
You - XXXX XXXX you keep telling me to check back in a week!
You - XXXX XXXX I Apologize for the inconvenience caused to you.
XXXX - XXXX XXXX An offer eligibility is determined based on code used from merchant end to post the charge and based on code charge is showing ineligible for the offer.
XXXX - XXXX XXXX Its showing that merchant have been excluded from the offer campaign because It is for XXXX products.
XXXX - XXXX XXXX This is the reason an escalation was submitted from our end so that our team can re-verify it for you.
XXXX - XXXX XXXX Rest, I've double checked this and at our end charge is showing ineligible for the offer.
XXXX - XXXX XXXX I do not intend to rush you. I hope that we are still connected on this chat.
XXXX - XXXX XXXX This chat has been a waste of time You - XXXX XXXX just like the last 4 chats about this issue You - XXXX XXXX I don't know why I bother with chat. You people can't do anything to help the customer You - XXXX XXXX I really want to help you as best as possible..
XXXX - XXXX XXXX Under such offer bonus is applied automatically once the offer criteria is met..
XXXX - XXXX XXXX Unfortunately we do not get an option to make any changes manually in it.
XXXX - XXXX XXXX I'll just make a complaint with the CFPB. You're no help You - XXXX XXXX I will connect you with a Supervisor.
XXXX - XXXX XXXX Shall I?
XXXX - XXXX XXXX Can they do anything?
You - XXXX XXXX No one so far has You - XXXX XXXX Manually supervisor will not be able to make any changes .I 've shared the correct information about offer based on charge eligibility.
XXXX - XXXX XXXX I'm tired of wasting time chatting You - XXXX XXXX I have literally spent well over an hour chatting with people that keep telling me to " check back '' You - XXXX XXXX However if think that you've met the offer criteria then I can go ahead and submit an investigation for this issue.
XXXX - XXXX XXXX XXXX, I totally understand your point in this regards.
XXXX - XXXX XXXX Or I can just submit a complaint to the CFPB and let the government deal with it You - XXXX XXXX I'm really sorry.
XXXX - XXXX XXXX I do not intend to rush you. I hope that we are still connected on this chat.
XXXX - XXXX XXXX I am You - XXXX XXXX Shall I connect you with a Supervisor?
XXXX - XXXX XXXX Sure You - XXXX XXXX XXXX has left the conversation XXXX has joined the conversation Hi! This is XXXX. Please allow me a few moments to review the chat history and account details for you XXXX - XXXX XXXX I'm very sorry for the inconvenience, I checked the details and I see that as per the offer terms the merchant is showing as excluded.. stating that ...
XXXX - XXXX XXXX it is XXXX XXXX XXXX You - XXXX XXXX That is the merchant You - XXXX XXXX that is the merchant that was paid You - XXXX XXXX that is the merchant for the offer You - XXXX XXXX This merchant has been excluded from the campaign because It is for XXXX products/N/A. However, if you believe that you made all the offer terms we'll certainly get this double checked with the help of the investigative team to ensure that the correct resolution was provided to you.
XXXX - XXXX XXXX That is the exact same thing the other chat rep copied and pasted You - XXXX XXXX I've been dealing with this for well over a month You - XXXX XXXX Your reps keep chatting and saying check back You - XXXX XXXX I understand your point and to validate your claim, we'll get this double checked with the help of our investigative team to ensure that accurate resolution is provided. And also, I'll send a request to the team so that they can get this checked on priority within 7-10 business days the investigation will be completed.
XXXX - XXXX XXXX I've heard that before too You - XXXX XXXX I'm submitting a complaint to the CFPB You - XXXX XXXX I'm very sorry for this, I'm trying my best to help you and that is the reason I'll get this double checked by the dedicated team. ( Since as per the offer term it is showing as excluded or ineligible. However, we'll still go ahead and double checked this to validate the claim and ensure that an accurate resolution is provided as per the offer terms. ) XXXX - XXXX XXXX And will certainly request the investigative team to get this checked on high priority.
XXXX - XXXX XXXX I have also been told that before You - XXXX XXXX I'm just going to complain to the government via the CFPB, Maybe Amex will take them seriously.
You - XXXX XXXX I understand, that is the reason I'll get this checked on priority with the help of the team. Once again very sorry for all the inconvenience and would request you to kindly allow us time to get this double checked.
XXXX - XXXX XXXX I just submitted the complaint to them You - XXXX XXXX You have had multiple opportunities to make this right and have chosen not to.
You - XXXX XXXX I'm very sorry for this, will also check the previous details and share necessary feedback. And also get this checked on priority for you.
XXXX - XXXX XXXX
Company Response: Closed with explanation
2019-04-12
Barre Mills, WI
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: Closed with monetary relief
2019-04-12
MN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-04-12
Wesley Chapel, FL
Improper use of your report
Credit card or prepaid card: General-purpose credit card or charge card
Credit inquiries on your report that you don't recognize
Complaint: AMEX HAS A INQUIRIES ON MY XXXX CREDIT REPORT THAT ARE NOT MINE
Company Response: Closed with non-monetary relief
2019-04-12
CT
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: On or around XX/XX/XXXX, I received a mailer for a special intro offer for a DELTA GOLD AMEX for XXXX miles. I signed up via the link provided in the mailer, but upon calling Amex for a different reason, I found they were only offering me the standard XXXX miles offer, for no reason explained.
They created an internal case to investigate the issue, XXXX XXXX XXXX but after several future calls they said they can not still uncover why I have not been awarded the XXXX miles offer which I am indeed eligible for, and they can not " get in touch '' with Delta to have it applied.
I would have never signed up for this credit card if it weren't for the offer of XXXX miles. This appears to be a bait and switch to gain new card applications, and no one at AMEX can help me.
Company Response: Closed with explanation
2019-04-12
Tarzana, CA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: on XX/XX/XXXX i contacted XXXX XXXX regarding unauthorized transaction that i had not made. They had no customer representative the time i called before that and instructed i call in the morning. leaving my card vulnerable. i have had a hard time to communicat with them regarding my dispute. i have no business with the merchant who has charged my card for XXXX dollars and an estimate of almost XXXX charges made. XXXX had been notified on the XXXX of XXXX but failed to close my card or issue me a newone. to my knowledge i was under the impression that my card was not useful and i disposed of it. on XX/XX/XXXX and XXXX of 2019 i logged into my account and saw that i had been charged by the same merchant even after i had notified amex about this issue. i called that day and asked why has my money been jeopordized and not taken serious and why i wasnt told that i wouldnt be receiving a replacement or block on my card. that night th representative hung up the call and i was tired just got off work and had no time to call back again. i did call two days later and i went through a confusing process to get to even speak with customer service. they give no option to speak to anyone even when pressing 0 so i choose the stolen card option but only sends me to general customer service agent and i have to explain and be verified just to be told the dispute department is closed and call during business hours. i filed a compaint with the XXXX XXXX XXXX XXXX and was advised to file a rebutta but i received last night on the 45th day a denial until XXXX pm. stating via email i have been rejected fof my dispute and to call customer service for copies. i had requested document statements and i never receivee them. i need help to get this to thr right depsrtment they took almost XXXX estimated dollars that i have been robned for
Company Response: Closed with explanation
2019-04-11
Phila, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with monetary relief
2019-04-11
Farmington, NC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with non-monetary relief
2019-04-11
Burr Ridge, IL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with non-monetary relief
2019-04-11
Austin, TX
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with monetary relief
2019-04-11
Nyc, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: I applied for the Gold card offered by American Express. The card is approved on XX/XX/2019. When I applied for the card through American Express website, Amex said that " You can earn 50,000 Membership Rewards points after you spend {$2000.00} or more in eligible purchases on your Card within your first 3 months of Card Membership starting from the date your account is approved. '' When I clicked on Amex website to agree to this offer term, the website also provided a PDF file of the offer term that I can download so I have a copy of the offer term that I signed up for. The offer term is 50,000 Membership Rewards points as the welcome bonus. I also mentioned the 50,000 Membership points to the customer service during an online chat on XX/XX/2019, and the customer service agreed this term I mentioned.
However, after I spent {$2000.00} in the first 3 months ( 2 months actually ), Amex only gave me 25000 Membership Rewards points. This is not consistent with the offer term that I signed up for. After communication with Amex many times by online chat and by phone, Amex claimed that they have no mistakes on doing this. This is inconsistent with the document and the offer terms I have. Until today, Amex still refused to fulfill their offer term.
Company Response: Closed with explanation
2019-04-11
LA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Missed one payment and AMEX called my place of employment the next day. This was on XX/XX/2018
Company Response: Closed with non-monetary relief
2019-04-11
LA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: XXXX recognize inquiry
Company Response: Closed with explanation
2019-04-11
Tampa, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Complaint: I opened an American Express account in XXXX of 2018 that allowed for a balance transfer of 1 year with no interest. I tried to Initiate a balance transfer from one of my XXXX credit cards to Amex. I noticed that I had an Amex bill due the following month but my balances on the chase cards never decreased. I called chase and they were showing any transfer made and suggested I call Amex. I called Amex and to create a case and have followed up with them twice since and was told I would get a response at the end of XXXX. I have had no response since and am paying a bill to Amex over a transfer that was never completed. Please can someone help me get this completed.
Company Response: Closed with explanation
2019-04-11
Washington, DC
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: Last month, XX/XX/2019, I received notice from American Express ' Bluebird card stating my Bluebird account has been permanently closed because I failed to pay an overage fee of {$2.00} of which I was unaware of because that I had forgotten it because of my medical condition where I've had some XXXX XXXX problems previously. I immediately called Bluebird to pay the {$2.00} balance on my account. They would not allow me to pay the money ( claiming they'd prefer a triple-dip tax credit ) and they would not allow my account to be reopened or allow me to open a new account. It is important that I have this account as I have a XXXX brother whom is extremely poor I'm his only surviving family member. Bluebird it the only way I have to transfer money to him without a fee in times of his need.
The people at Bluebird were rude, disrespectful, and attempted to shut me out of any communication with them. Fortunately, all my years of working at the XXXX XXXX in a high level capacity I was able to get through to them. That seemed to make them even unhappier that I was putting them on the spot and the " supervisor '' was seemed in the end of the conversation to pretend she couldn't hear me. However, she could because I would say some things that weren't putting her in a uncomfortable position and she would answer properly.
I want to pay the amount I owe then of $ XXXXUSD as I don't want it as a negative entry onto any consumer reporting agencies in the US. , and I want my SAME account reopened so as I can continue to serve my family member ( whom is also a Bluebird account holder ) as I have always done. My Bluebird account number is : XXXX XXXX XXXX
Company Response: Closed with non-monetary relief
2019-04-11
MD
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I recently created my own XXXX XXXX. I was looking into various Business Credit cards. Since I have been a member of American Express since 1999, I wanted to make sure I viewed what they had to offer. I researched extensively online, and I noticed that the business American Express XXXX XXXX card offered 1 year of XXXX and XXXX in form of account credits.
You may view the details of the offer at this link : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This was perfect for me since I may need to hire a few people this year. I finally called the number and let them know I wanted to open an AMEX XXXX XXXX XXXX Card. They took my application over the phone. Once approved I would call and ask them if they had a tracking number for my card, and since I was already on the phone I asked them to confirm the benefits of my card to make sure XXXX was included.
This was confirmed. When I received the card I wanted to confirm that I had that offer. Because this feature was the only reason I went with this card. I was told that this offer was online applications only.
I called executive customer service and filed a complaint. I received a call from XXXX XXXX from their department and she said that since in the phone call that I applied for the call I did not mention anything about XXXX XXXX that they would not be honoring an offer. I thought that in that call I did mention it, but at that point I had done so much research online that I was completely sure it was included in the offer. I explained to XXXX that I even called after I was approved for the card to confirm the XXXX offer and a rep on the phone said it was included. She said that it did not matter and it would not affect her decision.
This makes me very upset because I currently hold a personal AMEX cards where I pay over {$800.00} a year in membership fees. This business gold card would make my yearly total over $ 1,100+ a year in membership annual fees. And their website/marketing shows that these offers are part of the offering. The website even has a button that says, call in to apply. It doesn't say anywhere that this is an online only offer.
Company Response: Closed with explanation
2019-04-10
Caldwell, NC
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with explanation