AMERICAN EXPRESS COMPANY
Consumer Complaints
There are over 15403 complaints on file for AMERICAN EXPRESS COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 58
2019-05-30
Harrisburg, PA
Closing your account
Credit card or prepaid card: Store credit card
Company closed your account
Company Response: Closed with explanation
2019-05-30
Brooklyn, NY
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-05-30
Westland, MI
Managing an account
Checking or savings account: Other banking product or service
Cashing a check
Company Response: Closed with explanation
2019-05-30
Lawndale, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with non-monetary relief
2019-05-30
Atlanta, GA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: Hello, I signed up for a Delta Skymiles American Express Card on XX/XX/19. The signup bonus offer stated that I would receive XXXX Delta Skymiles after spending XXXX USD within the first three of the account opening date.
I completed the required spending threshold by XX/XX/19, and I have yet to receive the promised XXXX Skymiles.
I called the number on the back of my card ( American Express Customer Service ) on XX/XX/19, XX/XX/19, XX/XX/19, XX/XX/19, XX/XX/19, and multiple times today XX/XX/19. The various representatives and supervisors kept telling me to either wait 6 to 8 weeks after the spend threshold has been reached to have that bonus posted to my account, per the terms and conditions of the signup bonus offer. Those 8 weeks have gone by, and American Express still hasn't resolved my issue.
I'd be happy to provide detailed notes of all my interactions with Amex for each of the dates noted above.
Company Response: Closed with non-monetary relief
2019-05-30
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: Credit card number : XXXX I opened Account in XX/XX/2019.
A few weeks after I started receiving lots of advertisement through the post some of which had affiliation to American Express.
On a particular week I have received so many unsolicited letters that mail I was waiting for weeks had been returned to sender due to insufficient space in my letterbox. It took me 3 weeks with a cost of at least {$60.00} in telephone bills to receive this letter.
Sometime around XXXX XXXX I complained about these excessive advertisement letters. I was promised that these letters will stop.
Unfortunately this didnt happen as I kept receiving these advert letter in XXXX The one in particular letter that struck me most since the complaint with Amex was a letter from a company advertising prepaid funeral arrangements. Having suffered a particular ill health and consequent complex XXXX I felt very upset and disappointed with the credit card company that allowed these adverts through letter box. My family was very concerned about my XXXX health as a consequence of my recent XXXX and ongoing upsetting letters and I decided I needed to close the account as it was too much for me. So on XX/XX/XXXX I closed the account. Since the card charged {$250.00} in annual fees I asked for its refund as american express did not act on my instructions to remove me from all marketing correspondence when I opened the account and later when I complained about ongoing unsolicited letters. I therefore demand the company refund the fees associated with the card.
Company Response: Closed with explanation
2019-05-30
Tarzana, CA
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: Debt owed to American Express for XXXX. This debt collection agency Named XXXX XXXX started calling my work and also my wife who has nothing to do with my debt. They also called my father and I have already stated to all my companies to NOT call my work address. I would like to fine a complaint for calling cell phones soliciting payments from my wife and dad and also calling my work where I have explicitly stated to NOT call.
Company Response: Closed with non-monetary relief
2019-05-30
CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: XXXX Amount Delinquent {$3500.00} Payment Status Collection/Charged off.
This is a Corporate Account. I contacted American Express in writing for the past TWO years. They refuse to respond. They are reporting late every month. That monthly reporting is lowering my credit score. American Express took a Corporate Account and converted it to a Sole Properitor to attack my credit as a Individual. The Corporate name was XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX.
Company Response: Closed with explanation
2019-05-29
El Dorado, AR
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-05-29
Carson, CA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Company Response: Closed with explanation
2019-05-29
W Des Moines, IA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2019-05-29
Encino, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Company Response: Closed with explanation
2019-05-29
Afton, OK
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-05-29
Fresno, CA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble getting a working replacement card
Complaint: Name XXXX XXXX Email XXXX last 4 digits ss # XXXX My card has been lost for awhile sent email to American Express no reply
Company Response: Closed with explanation
2019-05-29
FL
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: Money was taken out of my account and i verified with them and everything for almost XXXX $ thru out XXXX and XXXX and they really did not care or investigated at all.
Company Response: Closed with monetary relief
2019-05-29
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: sent ftc violation to XXXX and amex
Company Response: Closed with non-monetary relief
2019-05-29
MA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: I was given a {$2000.00} limit American Express Credit Card ( Blue Sky Miles ) in XXXX, shortly there after I was XXXX with the military, severely injured and unable to make payments, I told XXXX this, explained the situation, provided documentation, and they put my credit card into collections, even after I provided them with documentation of military service and XXXXt XXXX relating to the injury, it has since destroyed my credit score.
Company Response: Closed with explanation
2019-05-28
Buffalo, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-05-28
Buffalo, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-05-28
Glen Allen, VA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2019-05-28
Washington, DC
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with non-monetary relief
2019-05-28
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2019-05-28
Audubon, PA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Closed with non-monetary relief
2019-05-28
Foxridge, MD
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Company Response: Closed with non-monetary relief
2019-05-28
Gastonia, NC
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I fear that I may have been unable deliver a claim notice to American Express in advance of mediation/arbitration/litigation. On XX/XX/XXXX, I cerftified-mailed a claim form and cover letter ( copies attached ) to the Amex GC, and it was received on XX/XX/XXXX ( copy of XXXX tracking attached ). Regrettably, American Express stated in a XX/XX/XXXX letter ( copy attached ) that " we have no record of having received a request for arbitration or other claim. '' I can appreciate that American Express has many bad facts to deal with surrounding my issue and are not eager to expend additional resources over a {$100.00} claim, but I am resolute in my pursuit of justice and desire to help Amex improve their customer service function. Despite repeated instances of Amex supposedly providing feedback to the appropriate leader, their XXXX XXXX XXXX complaint department seems to be thoroughly incompetent, at best. Therefore, I request that CFPB look into Amex 's handling of my claim so I can find out if they lost it and I need to re-file it or if I'm able to pursue mediation/arbitration/litigation right away. I don't want to miss any arbitrary 30 day tolling provisions due to their negligence.
Company Response: Closed with explanation