ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 23
2019-06-10
Aspen Hill, MD
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-06-10
TN
Threatened to contact someone or share information improperly
Debt collection: I do not know
Contacted you after you asked them to stop
Complaint: To Whom It May Concern, I am writing **again** about Ally Financials illegal business practices, as they contacted me again about a debt that they claim XXXX XXXX XXXX owes them. I originally opened a complaint on XX/XX/XXXX. You can find details from the original complaint by using the following CFPB File # XXXX. There you will see that I reported that the company contacted me and illegally disclosed Mr. XXXX 's debt and demanded not to be contacted by the company again. Ms. XXXX XXXX responded that she did not believe the company disclosed a debt but did state " we have taken the steps required to place a Do Not Call on the phone number ending in XXXX. No additional calls should be made to this number. '' Nevertheless, I received an additional call on XX/XX/XXXX, again requesting that I contact them about Mr. XXXX.
I have kept the message sent to me through a fake phone number, XXXX, and contacted them today about **AGAIN** violating the FDCPA. The caller 's name was XXXX XXXX, or something like that, and her extension is XXXX. XXXX requested that I call her back at XXXX. I recorded the conversation just as their recorded message says the company does when someone calls back. The recorded message also VERY CLEARLY discloses the fact that they are trying to reach Mr. XXXX about a debt, as the message say they are recording the conversation for that purpose. In the recorded conversation, I notified another speaker who took the call for XXXX that they violated the FDCPA by contacting me AGAIN after I demanded no more calls and Ms. XXXX stated very clearly in the original correspondence that I would not receive any further.
This is too much. The FDCPA has been violated and the company must be held accountable for their predatory practices. I do not owe them a debt and have requested that they stop contacting me, which they have not done. Instead, I have been harassed again about something that has nothing to do with me, and the constant harassment is deleterious to my health and well-being. This is **unacceptable. **
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-10
Jamaica, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-10
IA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: When purchasing a car from XXXX XXXX XXXX on XX/XX/2019, I told the finance guy helping me that I only wanted my credit ran through one lender. I was aware that I might get a better rate from somewhere else, but I only wanted it ran once and through the lender I communicated. I never signed any paperwork about running my credit through multiple lenders. XXXX XXXX XXXX ran my credit 4 times when they were not authorized to. I only authorized them to run it once and they did not have my permission to run it multiple times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-10
Bay Head, NJ
Managing the loan or lease
Vehicle loan or lease: Lease
Problem with additional products or services purchased with the loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-07
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-07
Atlanta, GA
Getting a loan or lease
Vehicle loan or lease: Loan
High-pressure sales tactics
Complaint: I was pressured into co-signing a very expensive auto loan with Ally Financial by a car salesman and general manager at XXXX XXXX XXXX XXXX XXXX. I was Coerced by the salesman and told that my credit would be the only way the loan could be secured. At the time I did not have steady employment or income to afford the payments on the loan if the owner could not pay. Emotional tactics were used to coerce me into signing the loan. I was under duress when the loan was signed. I had even cried before signing the paperwork. I am now unable to pay the loan as stated in the beginning and I was unaware of the interest rate or total amount of the loan. At the time I was XXXX and since then my credit has been ruined and neither I or the other co-signer can afford this loan. The salesman knew I did not have steady employment. I was working XXXX and had already signed for my own car loan that day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-07
Newark, NJ
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Ft Belvoir, VA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Mangonia Park, FL
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-06
Houston, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Company Response: Closed with explanation
2019-06-05
Mem, TN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
Rancho California, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-05
TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I opened a Checking and Savings account with Ally on XXXX I transferred funds from XXXX to Ally to open both accounts. The funds are already withdrawn from my account at XXXX and they have held the funds. I have NO ACCESS to funds there is no branch I have no debit card no checks. I have asked 3 times today to have a Debit Card overnighted or expedited to me and they said no this can not be done. I want access to my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-04
Irving, TX
Managing an account
Checking or savings account: Savings account
Fee problem
Complaint: I have a checking and savings account with Ally bank for years. As they are very good bank and offer very good services ( including customer services ) - it seems their customer base has really increased ( more than what they even expected ).
With such a higher volume I don't think they are able to scale up their operations which results in too many frequent maintenance events ( downtime, system not available ) and various IT errors. Can't really comment on their IT staff as it is below expectation according to me ( based on my XXXX yrs of XXXX experience ).
On or about XXXX XX/XX/2019, I wanted to transfer {$10.00} from my savings account to checking account. Due to Ally 's mistake it got transferred 3 times. Essentially that means I incurred 2 additional withdraw transactions from my savings account.
When i reported this to Ally, they said we can't reverse it but if there is a situation we charge you fees of exceeding more than 6 transactions from savings, reach out to us and we will waive it.
It happened to me yesterday that just 2 days before the statement cycle-i exceeded 6 transaction. But now ally customer service is not honoring their words.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-06-03
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-03
New Britain, CT
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: On XX/XX/2019 I used Ally.com secure email to submit a request for an official title to be used to register my car. I provided the form from CT DMV with all the details and address to send the official title.
On XX/XX/2019 I received a secure email with a non-certified photocopy of my title. So I emailed back that I needed them to send a certified copy to the DMV as originally requested. I provided the CT DMV form again at that time. I also called and asked to be connected to the Title Department and I spoke to XXXX who reviewed the record and said there was confusion as to a certified title and an official title. He agreed to send and official title overnight to me and he said I would receive a XXXX XXXX tracking number once this was complete.
On XX/XX/2019 I called Ally to inquire the status of my request. I was told there was no request on record so I made a verbal request and was told the title would be mailed and a copy would be emailed via secure email.
On XX/XX/2019 I did not receive the copy so I emailed them again. They responded that they mailed a certified copy on XX/XX/2019 and again of XX/XX/2019. I replied that I had received neither but needed an official title mailed to the CT DMV. By the end of the day, I received nothing so emailed them again, reiterating that I need them to send the DMV the official title.
On XX/XX/2019 I had a call from my daughter who lives at my prior address saying that she received a photocopy of a certified title dated XX/XX/2019. This can not be used to register my car.
On XX/XX/2019 I received a secure email asking me to call Ally to discuss my complaint.
On XX/XX/2019 I called the number and reached customer service in the XXXX and was asked to provide my account number, address and last four of my Social Security number before they could transfer my cal the the Title Dept. I asked for a supervisor and spoke to XXXX who said the main office would not accept unverified calls. I told her I would provide my account number but not anything further and asked for her to provide me with a direct dial number for the title department. She left me on hold for an extended period of time before saying she was not allowed to provide me with that number. I attempted to find the number myself online and called the main number for the XXXX MN office, however, the phone only rang and rang and no one ever answered. I attempted to chat to get a phone number and received an auto-response that I was 9th in the queue. After getting 6 notifications that my call was important, I gave up waiting.
I sent another secure email asking them to phone me so we could discuss this and I am still waiting for a response.
As you can imagine, after two weeks of waiting, and numerous attempts to request it, I am anxious to receive my official title and register my car. I am frustrated that I can not get this company to provide this document as I requested. While they have sent photocopies to me and my daughter, they have not provided a single official document to me or the DMV so I am still unable to register my car.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-03
Salamanca, NY
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem with paying off the loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-03
Trimont, MN
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-03
Catalpa, VA
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-02
Lowell, AR
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: XXXX IS FALSELY REPORTING 9 HARD INQUIRIES AND WANT THEM TO DELETE TODAY, THESE ARE UNAUTHORIZED.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-01
Manchester, NH
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: My husband XXXX XXXX, scheduled an online payment of {$460.00} for XX/XX/19. Ally Financial processed the payment as {$1700.00}. We notified Ally on XX/XX/19 of this error and they processed a refund request confirmation # XXXX for {$1200.00}. Which would be the {$1700.00} - {$460.00} that the online payment was suppose to be. We were contacted XX/XX/XXXX and told that the refund would have to be for the full amount of {$1700.00}. We spoke to Supervisor XXXX, she processed confirmation # XXXX. On XX/XX/2019 we again were contacted by customer service and now told they are refusing to refund the amount because account would be 90 days delinquent. We stated that we would be making 2 payments immediately upon receipt of funds. They did not care and absolutely refuse to return funds. Even though we informed them that this mistake has caused us numerous issues at our bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-31
Brkn Arw, OK
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-31
Phila, PA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-31
Lenzburg, IL
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Today I am at my breaking point with this company. I called on XX/XX/2019 to make a payment. I had a past due amount of {$940.00} ( balance for XXXX and XXXX 's bill ) I made a payment of {$350.00}. Today I called to pay the remaining balance of {$590.00} only to be told the amount due is now {$1000.00}. Not only is there no way possible I can pay that I was totally blind sided. As always, the communication with this company is awful. The first rep told me that the late fees were from the start of the contract which made no sense at all. The supervisor got on the phone and said well the balance for XXXX is {$590.00} and 5 % has now been added to that. That is almost another car payment. I wrote a letter to the CEO XXXX XXXX and I will be filing another complaint with the XXXX. This is so unfair and no one should have to deal with this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation