ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 21
2019-06-26
Leeton, UT
Opening an account
Checking or savings account: CD (Certificate of Deposit)
Unable to open an account
Complaint: On XX/XX/2019, I attempted to open a CD at Ally Bank online. For no apparent reason and inconsistent with prior practice, they declined to immediately open the account, tabling my application for an indefinite period. Because of their inaction, I withdrew the application.
Approximately a week later, my husband, with whom I hold several joint accounts at Ally, successfully opened and funded an identical-type CD at Ally online, with an immediate decision and no delay.
My husband and I have essentially identical banking and credit profiles. Yet Ally discriminated against me by treating my attempt to open an account differently than they treated my husband.
Furthermore, Ally 's Executive Resolution staff has ignored my concerns.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-25
Warrenton, VA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: This incident has been ongoing since XX/XX/XXXX. I currently have a lease with Ally and I have never missed a payment in my entire credit history. When you make payments higher than the amount required for your monthly obligation the extra amount goes into the next month therefore some months you may not have a monthly payment. I was also enrolled in Autopay which automatically withdraws money from my checking account to pay my lease. For some reason the AutoPay was not processed, one would think within the 30 day timeframe Ally would make a valiant effort to reach out to me. As soon as I receive a credit alert I called XX/XX/XXXX and spoke to representative and told him the situation. I have always made on-time payments with all my creditors and never missed a payment which explains why have a 700+ beacon. He stated that he would put a request for a removal and it would take 30 to 45 days I said thank you for looking into my account and submitting this for me. Late XXXX comes around I contact Ally once again to get an update the representative place me on a hold and stated to me that everything was APPROVED and it will normally take 30-45 days to remove from all three of the credit bureaus I said this great. I am in the process of buying a house for my family and this would help because now with this negative record report I am in the low 600s now. I contact today XX/XX/XXXX, now they state to me that it is still in review status. I stated that on my last conversation the representative stated that all I had to do is wait 30-45 days and it will be removed now your telling me that it is being reviewed and letter was just sent on XX/XX/XXXX. I asked representative to speak to the supervisor and I spoke to supervisor and stated the story all over again. She just kept repeating that I can't answer any of your questions a letter has been sent. I am thinking to myself your a manager at large bank and there is no way for you to find an answer in the resolution center if the request for the removal was complete or not complete because I am getting conflicting information based on my last conversation when I contacted. I asked her if you were in the same situation would be really satisfied with " there is a letter in the mail '' when you are talking to a person of authority at a large bank. I asked her if she could talk to the credit department, quality control to replay the conversation with last representative, review the notes on the account, I worked on a XXXX XXXX before and I knew what resources I had when a customer contacted me it just didn't seem like they really cared to find a resolution in the resolution center that was answer a customers simple question. I am just trying to buy a house for my family and this is the only issue that is holding me back. I can pay off the entire balance if wanted to right now but I like building on my credit, establishing long relationships with my creditors by making the payments on time as i always have in the last 15 years I was able to establish credit. I just the derogatory to be removed ; I would like Ally to give resolution center more than a few scripts to read to the customers. I would like to speak to an actual person not a script. At this point you can replace the employees with " XXXX '' if you want robots working for you because really do not value anything with customer service so you might as well cut the payroll and employ " XXXX ' because at least she will find an answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-25
Columbia, SC
Incorrect information on your report
Vehicle loan or lease: Loan
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-25
Arco, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-24
Las Vegas, NV
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I was impacted on the last XXXX XXXX XXXX, called my auto company Ally Financial and worked out an agreement with them to avoid any negative impact to my credit file. Now looking at my credit file Ally marked me as a 30 day late. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-24
Main Office, VA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Two weeks ago I spoke with a collections representative from Ally financial in regards to a partial payment that came back returned. I advised that the payment was denied by my mother 's bank for suspicious activity. I was then told that as long as the partial payment of {$190.00} was paid my XX/XX/19 then the account would be in good standings. I advised that I would make my payment online on that day. Last week, I received another call from the collections department in regards to my loan. I repeated the same information to this representative that I stated to the last. Making them aware that I will keep my promise to pay by Monday XX/XX/2019. Again stating that the payment would be made online. Today I attempted to go online to make my payment only to find that my account information is no longer available and I am unable to make my payment as I had previously promised. I called in and spoke with 5 different representatives. The first two representatives hung up on me because they became frustrated and was unable to answer my questions. The 3rd representative transferred my over the online team which then transferred me back to customer service where I spoke to a 4th representative. Which then attempted to assist me and then the line was disconnected again. I called back and requested for a supervisor. I was then connected to a front line manager named XXXX ID # XXXX. I was told that I do not have access to the online and can't make payment for 6 months due the reverse payment. I attempted to make a payment via a 3rd party vendors which is a payment options that is available to me to make payment with a lower fee, however this option via XXXX and also via XXXX XXXX. Both are considered to be an acceptable payment option for this company. However, I have been blocked from making payment via the 3rd party vendors by Ally financial which they have on their website as payment options that can be done online or over the phone. The only option that I was given was the more expensive option of XXXX. XXXX and XXXX XXXX offer a fee of less than {$5.00} to submit a payment to Ally financial online. XXXX charges {$20.00} processing fee to send funds to Ally Auto. So currently I have not access to view my account details, statements, previous payments, nor do I have access to view my account in order to make the payment and ensure that it's applied to the correct account. I was told my XXXX that my account will be escalated and someone will get back with me in 24 hours. My account will be reported to the credit bureau tomorrow, which will cause a negative score on my credit as Ally Auto will report my account being passed due for 30 days due to this partial payment. This is unacceptable!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-24
Communication tactics
Debt collection: Auto debt
You told them to stop contacting you, but they keep trying
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-23
Windsor Castle, PA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-23
Irving, TX
Opening an account
Checking or savings account: Savings account
Unable to open an account
Complaint: I tried to open a joint savings account with my spouse " XXXX XXXX '' but it was rejected. I was asked to reach out to XXXX XXXX. From them ( XXXX XXXX ) I come to know that there is a balance of {$2400.00} which is not paid by her ( XXXX XXXX ) and that's why the joint savings account can not be opened.
But this was already paid ( more than 90 days back ). So why in the world Ally bank is doing all this? I have the entire emails regarding this discussion. All the transactions are also been recorded.
It seems that Ally Bank has no idea what they are you doing?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-22
Manayunk, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-06-22
Chicago, IL
Attempts to collect debt not owed
Debt collection: Auto debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-21
Azalea Park, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Public record information inaccurate
Company Response: Closed with explanation
2019-06-21
Folsom, CA
Problems at the end of the loan or lease
Vehicle loan or lease: Lease
Excess mileage, damage, or wear fees, or other problem after the lease is finish
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-21
Mesa, AZ
Credit monitoring or identity theft protection services
Vehicle loan or lease: Loan
Billing dispute for services
Company Response: Closed with explanation
2019-06-21
Commerce, MI
Incorrect information on your report
Vehicle loan or lease: Lease
Account status incorrect
Company Response: Closed with explanation
2019-06-21
Orion Twp, MI
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-06-20
PA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I received a pay statement from ally bank, I went forward and accepted it for value. They continued after by putting a restriction on the account and would only accept certain forms of payments, I sent a letter in to validate the debt. I do believe the account is paid for in advance I asked 10 questions regarding where the money came from and how was it circutrated in my name without my consent. They failed to validate the debt within the time frame given twenty-one ( 21 ) days they also failed to stipulate their claim against me for owing said amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-20
Shindler, SD
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-20
Charlotte, NC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-20
Ridley Park, PA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-20
Boca Raton, FL
Problems at the end of the loan or lease
Vehicle loan or lease: Lease
Excess mileage, damage, or wear fees, or other problem after the lease is finish
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-19
Detroit, MI
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-19
Nutley, NJ
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-19
Amherst, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-18
Mount Pleasant, SC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation