ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 20
2019-07-08
Fort Myers, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-07-06
MA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: on XX/XX/2019 i tried to deposit a check to my Ally Bank checking account. The check bounced due to no fault of mine. The check i was depositing came via an online payment check sent by XXXX XXXX XXXX to me. I was simply depositing it to my Ally Bank account. XXXX made a mistake and advised Ally Bank that the corresponding account had been closed. XXXX admitted the error and offered to pay the fee Ally charged me for the bounced check. The problem i am writing about is that Ally closed my account due to this. The issue with the deposit was not my fault but Ally did not care. They vindictively held a simple mistake against me. I tried to reach their management for a response and they refused to speak with me. This is vindictive and terrible customer service and very discriminatory.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-06
Oak Grove, MO
Getting a loan or lease
Vehicle loan or lease: Loan
Credit denial
Complaint: This company has denied me a loan when I have a 700+ credit score, 0 % debt to income ratio and a {$10000.00} monthly income. I have paid multiple car loans and dont have any missed payments on my credit report. This company gives loans to clients who make less money, have more debt with a lower score. I feel as if I have been discriminated against because of my age and color. They dont want a XXXX year old XXXX man buying a brand new XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-05
Hixson, TN
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-07-05
Oakland, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-04
WI
Communication tactics
Debt collection: Auto debt
Frequent or repeated calls
Complaint: starting a XXXX they start calling every 1.5 to 2 hours. The calls are automated and will not stop. Even after I call them back and talk to someone about the payment they say the call will stop they continue. I understand I late on my payment and I always get it paid before the next on come s up and I run a company and unfortunately not everyone pays me when they should so it gets hard for me to pay my bills on time sometimes. I have also told the company that they cant call me during working hours XXXX XXXX to XXXX XXXX weekday but the call continue. Today is the XXXX of XXXX and I have already revived 2 calls this morning before XXXX XXXX. This in my opinion is extreme harassment, if I ran my company like this I would not have any customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-03
ME
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Title loan
Complaint: Dear Sir/Ma'am : We bought our car on XX/XX/XXXX. We financed our car with Ally Bank for 72 months. One year latter we had a Chapter XXXX bankruptcy. We were not told if we didn't reaffirm our car loan that it would ruin our credit. To make matters we thought we could eventually drop our gap insurance as many payments would catch us up to the cars value. On XX/XX/XXXX we were told that if we we dropped our gap insurance, that that Ally Bank would not let us lower our bank payments by {$25.00} to {$37.00} as expected.Ally Bank told us they would probably just keep the extra cash against our wills. In our opinion this over reach on the banks behalf. Thank you for your services. XXXX and XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-03
Brighton, MI
Opening an account
Checking or savings account: Savings account
Confusing or missing disclosures
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-03
Waterbury, CT
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-02
CA
Closing an account
Checking or savings account: CD (Certificate of Deposit)
Funds not received from closed account
Complaint: On XX/XX/2019 our 2 year CD with Ally bank has matured. On XX/XX/XXXX I've called the bank and told an associate that I would like the CD and the account to be closed and a check of the total amount to be mailed to me. I have the confirmation number XXXX. I was told it would take about a week..
On XX/XX/XXXX, not having the check, I called Ally again and was told by an associate that the account was not closed and the check didn't go out and he did not know why. I wanted to talk to a manager but none was available at the time.
Next day morning, XX/XX/XXXX, I called again and was able to talk to a manager. He could not explain why the account and the CD was not closed as I requested but assured me that the check is already in the mail. I asked why wouldn't they send it by overnight being so late but didn't get a response.
It's XX/XX/XXXX and I still do not have the check. Moreover yesterday I have received a letter from Ally letting me know that the CD has been renewed for another 2 year term. It's surreal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-07-02
Los Indios, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Complaint: On XX/XX/2019, I stopped by XXXX XXXX ( XXXX, XXXX, XXXX ) Dealership. I test drove a car and the sales rep was being very pushy about working numbers out even though I told him I was just looking around at several dealerships. Since they were about to close, he asked me to fill out the top of a form for his supervisor to show me some numbers without running my credit score and that he would call me back on Monday. 10 minutes after I left the dealership XXXX notified me XXXX XXXX 2 had added an inquiry to my report. On the morning of Monday, XX/XX/2019, six more inquiries were added to my report from XXXX XXXX XXXX XXXX XXXX., XXXX XXXX, XXXX XXXX XXXX, and others. Later that day the sales rep called me to inform me I was approved for a loan of {$20000.00} and I confronted him about all the reports, and all he said was that in order to show me accurate financing numbers his supervisor had to run my report ( even though I had not authorized it ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-01
LA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: On XX/XX/XXXX, i signed a contract with Ally Financial for an auto loan. I began the first {$570.00} payment on the loan XX/XX/XXXX. The first 5 years of the loan i made payments on time every month, never late. Last year i had to change jobs and got about a month behind. In XX/XX/XXXX i started making {$600.00} to catch back up and have since continued to make {$600.00} payment and am now only {$190.00} behind. During the first 5 years of the loan, i made 6 extensions, using those only when i was having financial trouble or was laid off from work. XX/XX/XXXX is the end on the 72 month contract and Ally has now added an addition 24 months to my loan. They claim it is because of unpaid finance charges, the finance charges on the contract where {$16000.00} to date i have paid over {$19000.00} in finance charges. I have contacted Ally and they seem unwilling to fix this issue and comply with the written contact.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-01
Katonah, NY
Opening an account
Checking or savings account: Savings account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-01
Baxter, AR
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-01
Fort Worth, TX
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-07-01
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-30
Barretville, TN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-29
Bedford, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Complaint: XXXX XXXX XXXX sold me a 2012 XXXX XXXX on XX/XX/XXXX.
While my husband was serving XXXX XXXX orders driving to XXXX XXXX, Georgia the engine blew on XX/XX/XXXX.
The car made a loud knocking noise while driving approximately 30mph, the car then started to smoke under the hood. He pulled over and noticed oil spilling out from underneath the car. He tried to start the car back up to see where the knocking sound was coming from, but was unable to get it to start.
I was able to have the vehicle towed on the military base the following day through my insurance company to a auto shop. The mechanic checked the vehicle and said the engine threw the connecting rod and caused a hole in the engine, stating I needed to replace the engine.
After calling auto shops around that area to see who can replace the engine my husband was told it would cost $ XXXX.
We also looked into having the car towed back so I could have it fixed in Texas instead, but the cost for towing is {$820.00}.
On XX/XX/XXXX I called the dealership to see what they could do about the car and was told they could do a trade in as is, but I would have the remaining balance ( {$10000.00} ) transferred over to the new vehicle. That would leave me with a substantially higher monthly payment, that is impossible for us to afford.
The dealership advised me to contact XXXX XXXX, the company I had warranty under. Unfortunately I no longer had coverage due to mileage being over XXXX.
I contacted Ally financial to see if they could be of any assistance with this situation, but was told they wouldnt be able to help and I needed to contact the dealership.
I have done some research regarding XXXX XXXX XXXX and I noticed a high volume of people experienced the same exact problem and/or other engine problems.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-29
Hampton, GA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-28
Columbus, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-27
Wattenburg, CO
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Complaint: I have asked Ally Financial numerous times to remove late payments from my credit report. I have never paid late with them. I have tried to dispute the late payments with the credit bureaus and with 3rd party companies and seems to go nowhere? I have talked to them also and the first time I did I told them my situation and told them about my identity theft issues I was going through with my bank and someone stealing my social security and they told me to not worry that the payment I processed that was returned would not show on my credit but it has been years now and it has never been removed and it is hurting my credit score to now be able to buy a home.I do not know what else to do!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-27
W Sacramento, CA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-27
Tarzana, CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: XXXX and XXXX report Ally XXXX loan opened on XX/XX/XXXX and Closed XXXX. I strongly believe that this is an identity theft and I had no connection with above installment loan. I disputed inaccurate information with above companies ; however, I did not receive any satisfactory answer. The only information they have provided is to add a statement on my report. They did not provide information about how they verified the info, what are the sources.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-26
Cols, GA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-26
Colts Neck, NJ
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I continue to be harassed with phone calls from Ally financial with regards to my auto loan ending in XXXX.
I already told a rep a few weeks ago I would be making a payment of {$550.00} for the end of the month I am roughly one month behind, But I am buried with their late fees for another {$500.00}. I often pay more than the {$510.00} they ask, but they do not apply the extra towards late fees like they used to.
They call from a number that comes up as unknown and do not identify themselves properly.
They are calling from the XXXX, and are asking for Sensitive identity info.
I have asked them to stop badgering me, as I have already made a promise to pay, but they continue to call and press for funds before the date I said I could pay!!
I have had a death in my family and needed money for funeral Expenses. Im trying hard to catch up. These calls are harassment and frustrating.
Pls do something about this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation