ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 26
2019-05-13
San Antonio, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: XXXX XXXX XXXX- Pulled XXXX/XXXX/2018 ( I was not present at the dealership nor did I give consent to pull my credit, I told the sales counselor that I already got approved for a loan and he still decided to shot gun blast my credit with these hard inquiries ) Ally Financial- Pulled duplicate hard inquiry on XX/XX//18 while I was not present at the dealership. I demand that the unauthorized/duplicate inquiry be removed from my credit report. I was told that when my credit was pulled it'd only show as one hard inquiry. I was lied to and coerced by the sales counselor to pull my credit in the first place. As I have said before in the above comment, I was already approve by a company for an auto loan for a good rate. I was promised a better rate that did not take place.
XXXX XXXX XXXX XXXX Pulled XXXX/XXXX/2018. I don't even recognize this company let alone did I give authorization to run my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-13
Dallas, TX
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-12
Brooklyn, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-12
Concord, NC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-11
Glendale, CO
Managing an account
Checking or savings account: Savings account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-10
Town Center, NJ
Managing an account
Checking or savings account: Savings account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-10
Plymouth, FL
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was paid
Complaint: On XX/XX/2019, my car was totaled in an accident. The insurance company paid the balance of the value of the car around {$7000.00} In XX/XX/2019, I contacted XXXX XXXX XXXX to file a claim under Gap coverage to pay off the balance of what my insurance would not cover.
Constantly called Ally Financial the lien holder for several weeks. Recently, I called and asked did XXXX XXXX pay off the remaining balance of the car. They would not give me any information. I informed that I tried to access my Ally Financial account online and it says that my account was closed. I recently learned from my credit report that XXXX XXXX did not pay off the full balance that was covered under the Gap insurance and Ally is billing me about {$2700.00} to pay this debt without letting me know it existed before they put it on my credit report as a balance owed. They never explained to me why or how they derived at this figure. Neither company could explain where this figure comes from and why am I obligated to pay it at {$410.00} a month. I no longer own the car, it was signed over to my insurance company back in XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-10
Bellaire, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I checked my report recently and noticed that you did not remove it. Why is that?
Ally Financial Inquiry from XX/XX/2019 It appears to me that you don't care about my rights and my creditworthiness.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-10
Mesa, AZ
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-10
Las Vegas, NV
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Complaint: I purchased this car in XXXX of XXXX brand new. The payment was super high as I had to rollover my old car loan into it. The payment was almost 800 a month. I was able to rewrite the loan XX/XX/XXXX for a easier payment of XXXX a month. I was married at the time and able to afford it. I however became separated early XXXX and then divorced in XX/XX/XXXX I called Ally multiple times to ask for extensions lower payments and even a new loan..I tried to get a different car to get into something I could afford but I was so far behind on payments I was unable to. I love my car and I love my loan company. I have been late with them a few times and they always send me letters to remind me I am late and then it happened 2 times ... The final notice of payment came in mail..I always struggle with finding to pay just the actual amount of the loan and then Seeing the big amount I freak out. I have XXXX babies that rely on me and I need my car. I have put everything into that car. It is worth maybe 14k now and I still owe about 20k ... .I feel as if I am never going to get out of this loan. I need help and am struggling to pay this ... it usually is between food or car.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-05-09
Las Vegas, NV
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Complaint: I have a loan with ALLY FINANCIAL. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX and ALLY FINANCIAL were no successful resolution. XXXX only reporting me late. There was definitely an error on their part. I was never 30 days late XXXX, XX/XX/2018 2018
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-09
Huntsville, AL
Written notification about debt
Debt collection: Auto debt
Didn't receive notice of right to dispute
Complaint: I was on the board for a company that bought a vehicle in XXXX. I cut ties with that company in XXXX. The company stopped paying on the vehicle in XXXX of XXXX. I was unaware of the lack of payments or that my name was used on the vehicle purchase as a co-signer. I didnt receive any notice from Ally about the delinquent debt until it showed on my credit as a charge off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-09
Taylorsville, MS
Struggling to pay your loan
Vehicle loan or lease: Loan
Lender trying to repossess or disable the vehicle
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-09
Randolph, MN
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Complaint: My original loan was {$12000.00} I have 17 % interest I have been paying on my loan sinceXX/XX/2015 to day I am only 57 % paid up on my loan I paid {$270.00} on time payments every month for the last 4 years I believe they are charging me over contracted interest rates. I believe this to be illegal and/or discrimination by Ally financial
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-09
Lewisville, TX
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: In XX/XX/XXXX, I leased a 2017 XXXX from the following location XXXX XXXX XXXX of XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX , XXXX , TX XXXX On XX/XX/XXXX, I decided to end my lease early and buy the car. The dealership told me they would pay off my lease loan with Ally Financial and sell the car to me. I agreed and financed the buy loan through XXXX XXXX XXXX.
To this date, I my lease loan has not been paid off. I have had to pay two months of the lease loan and one month of the buy loan. If I dont, my credit will suffer I have spoken to the General Manager, XXXX XXXX, and he says he does not know when the dealership will be able to pay off the lease loan because the dealership and the entire company of XXXX XXXX is broke.
He knew this at the time of sell. He, fraudulently, duped me and XXXX XXXX XXXX into believing the dealership obtained ownership of the car for resale. XXXX XXXX XXXX paid the dealership {$32000.00}, which I am responsible for paying. Yet, XXXX XXXX XXXX does not have the title for the car bc its owned by ally.
I am stuck paying two car loans for one car and if not resolved soon, ally wants their leased car back and I will owe XXXX XXXX XXXX for a loan with no car.
I will be forced to default on my loan and credit suffer for years XXXX XXXX ignores all of my attempts of follow up on the matter, including the past due registration of the car
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-09
Westland, MI
False statements or representation
Debt collection: Auto debt
Attempted to collect wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-09
Durango, CO
Managing an account
Checking or savings account: Savings account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-05-08
Glendale, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-08
Lakewood, NJ
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-07
New Holstein, WI
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-07
MO
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Complaint: On XX/XX/XXXX I purchased a new 2018 XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX dealership in XXXX, Missouri. Upon securing financing through Ally Financial, XXXX, Finance Director explained that an additional {$4000.00} was also approved by Ally Financial to finance accessories, warranties, etc. Finance Director lead me to believe that since vehicle, though new, was a 2018 model and three-year warranty would expire in XXXX in order to sell me the extended warranty for {$2600.00}, which I did purchase. Said amount was added to vehicle loan balance. XXXX XXXX, Sales Manager at XXXX XXXX, called on XX/XX/XXXX to explain that my down payment of {$6000.00}, paid with certified funds, had been misplaced and could I replace the certified funds. Upon verification from my bank that funds had not been deposited by dealership, certified funds were replaced. On XX/XX/XXXX when I delivered reissued certified funds to XXXX at dealership, I explained that XXXX, Finance Director, had misrepresented when factory warranty would expire and I would like to cancel extended warranty and apply the {$2600.00} for extended warranty toward Missouri Department of Revenue sales tax. XXXX said he would check on this and get back with me. He called shortly thereafter and explained that upon cancellation of extended warranty, {$2600.00} would be deducted from balance of loan and could not be applied to sales tax. On XX/XX/XXXX I called Ally Financial to verify this information and was told that there would be no problem with Ally Financial issuing a check to Missouri Department of Revenue for {$2600.00} upon cancellation of extended warranty, however, this process would have to be initiated by dealership. I called my salesperson, XXXX XXXX, for help with this and conveyed to her my conversation with Ally. She called me back and stated that my request was not possible and that {$2600.00} would be deducted from balance of loan. On XX/XX/XXXX I called Ally Financial again and spoke with XXXX who verified that my request could absolutely be granted and gave me explicit directions on how to proceed. XXXX also gave me an overnight address that the dealership should send request and warranty cancellation funds. Directing to overnight address would ensure that warranty cancellation funds would be reissued to Missouri Department of Revenue. I emailed XXXX XXXX on XX/XX/XXXX with warranty cancellation and request to reissue funds to Missouri Department of Revenue along with instructions from XXXX at Ally on how to complete these requests. XXXX also explained to me that it could up to three weeks for completion of these transactions. I followed up with Ally on XX/XX/XXXX to verify completion of my requests and was told warranty cancellation funds of {$2600.00} had been deducted from loan balance and no funds were forwarded to Missouri Department of Revenue. On XX/XX/XXXX I called Ally Financial again and requested to speak to a supervisor and was transferred to XXXX. XXXX reviewed notes in my account and agreed that Ally should have issued check for {$2600.00} to Missouri Department of Revenue and would submit request for this error to be rectified. XXXX called me back on XX/XX/XXXX to explain that request had been denied. I conveyed to him that this was difficult to understand as I followed instructions given to me by Ally Financial. XXXX agreed and resubmitted request which was also denied. Ally Financial provides inconsistent answers and policies each time I call them and I find this frustrating and unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-05-07
Charlotte, NC
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: Repeated phone calls : XX/XX/2019 : XXXX, XX/XX/2019 : XXXX, XX/XX/2019 : XXXX, XX/XX/2019 : XXXX, XX/XX/2019 : XXXX, XX/XX/2019 : XXXX, XX/XX/2019 : XXXX, XX/XX/2019 : XXXX ; XX/XX/2019 : XXXX, many more Ally Financial repeatedly calling to collect a debt that is not mine. They refuse to provide an explanation as to how they got my phone number. I never had nor currently have an an account with them. The actual account holder did not provide my number as a reference. They are likely using a listing company ( i.e. white pages ) to find any person that may or may not be associated with the account holder and repeatedly calling and harassing to get information for a debt collection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-07
CA
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: They keep calling to speak to my mother. My mother has never been attached to this number in any way. I havnt lived with her in 5 years and we share nothing financially. They claimed they found this number in public records but all records i can find claim this is my number and that i am her daughter. When i called them out on that they hung up on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-06
Bronx, NY
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-05
Clarksville, MO
Threatened to contact someone or share information improperly
Debt collection: Auto debt
Talked to a third-party about your debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation