WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 1745
2015-03-20
Spring Hill, FL
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with explanation
2015-03-20
Miami, FL
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-03-20
Mill Valley, CA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: WELLS FARGO AND XXXX XXXX XXXX XXXX HAVE INITIATED FORECLOSURE ACTIVITY AGAINST ME ON BEHALF OF XXXX FOR THE BENEFIT OF THE HOLDERS OF THE CMLT XXXX. HOWEVER, XXXX IS NOT A VALID BENEFICIARY WITH THE AUTHORITY TO DIRECT QUALITY LOAN TO EXERCISE THE POWER OF SALE UNDER MY DEED OF TRUST. THEREFORE, THE RECENT FORECLOSURE DOCUMENTS FILED ON XXXX BEHALF ARE NULL AND VOID.
OUR FORENSIC MORTGAGE LOAN AUDITOR UNCOVERED IRREFUTABLE EVIDENCE THAT XXXX NEVER RECEIVED EFFECTIVE ASSIGNMENT OF MY MORTGAGE LOAN FROM WELLS FARGO, THE ORIGINAL LENDER. SPECIFICALLY, WELLS FARGO SOLD MY MORTGAGE NOTE AND DEED OF TRUST IN XXXX, FOR FULL LOAN VALUE, TO XXXX AS INDENTURE TRUSTEE FOR THE CMLT XXXX MORTGAGE-BACKED SECURITIES TRUST. FOLLOWING THIS SALE, WELLS FARGO LOST ALL TITLE TO, AND INTEREST IN, MY MORTGAGE LOAN. NEVERTHELESS, IN XXXX, XXXX, WELLS FARGO EXECUTED A CORPORATE ASSIGNMENT OF DEED OF TRUST ATTEMPTING, ONCE AGAIN, TO TRANSFER MY DEED OF TRUST, BUT NOT THE NOTE, TO XXXX AS TRUSTEE FOR THE CMLT XXXX TRUST. WELLS FARGO ATTEMPTED THE ASSIGNMENT TO XXXX XXXX 6 YEARS AFTER THE CLOSING DATE OF THE TRUST ( XXXX XXXX, XXXX ) BECAUSE THE TRANSFERS AMONG THE PARTIES TO THE SECURITIZATION TRANSACTION WERE MADE WITHOUT THE REQUIRED ENDORSEMENT OF THE NOTE. THE XXXX ASSIGNMENT WAS A SCHEME DEVISED BY WELLS FARGO AND XXXX TO COVER UP THE BOTCHED SECURITIZATION IN XXXX. XXXX ACKNOWLEDGES THAT A BORROWER IS A PARTY TO THE SECURITIZATION TRANSACTION. THEREFORE, I HAVE THE RIGHT TO RAISES DEFECTS IN THE ATTEMPTED SECURITIZATION OF MY LOAN. SEE ATTACHED US BANK BROCHURE.
ASIDE FROM THE FACT THAT WELLS FARGO HAD NO INTEREST IN MY MORTGAGE TO CONVEY TO ANYONE IN XXXX, THE CORPORATE ASSIGNMENT IS INVALID, NULL AND VOID FOR THE ADDITIONAL REASON THAT ONLY MY DEED OF TRUST WAS PURPORTEDLY TRANSFERRED TO XXXX. ASSIGNMENT OF THE SECURITY INSTRUMENT WITHOUT THE DEBT ( NOTE ) IS A LEGAL NULLITY. THIS IS BECAUSE THE SECURITY INSTRUMENT FOLLOWS THE NOTE BUT NOT VICE VERSA. THIS HAS BEEN THE COMMON LAW RULE FOR OVER 100 YEARS. SEE IN RE STAFF XXXX., XXXX XXXX XXXX XXXX, XXXX ( XXXX. XXXX ) ( IN CALIFORNIA, " [ A ] DEED OF TRUST IS A MERE INCIDENT OF THE DEBT IT SECURES AND ... AN ASSIGNMENT OF THE DEBT CARRIES WITH IT THE SECURITY '' ). " AN ASSIGNMENT OF THE NOTE CARRIES THE MORTGAGE WITH IT WHILE ASSIGNMENT OF THE LATTER ALONE IS A NULLITY ''. XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX, XXXX. ACCORD XXXX XXXX XXXX ( XXXX ) XXXX XXXX. XXXX, XXXX ; XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX. XXXX, XXXX ; UCC ARTICLE XXXX ( G ) .THE COMMON LAW RULE HAS BEEN CODIFIED IN CALIFORNIA STATUTORY LAW. CAL. CIVIL CODE SECTION XXXX ( ' [ T ] HE ASSIGNMENT OF A DEBT SECURED BY MORTGAGE CARRIES WITH IT THE SECURITY '' ).
THE FORENSIC AUDIT OF OUR MORTGAGE LOAN ESTABLISHES CONCLUSIVELY THAT XXXX NEVER RECEIVED AN EFFECTIVE ASSIGNMENT OF MY LOAN AND IS NOT OTHERWISE A " PERSON ENTITLED TO ENFORCE '' MY MORTGAGE WITHIN THE MEANING OF THE ARTICLES XXXX AND XXXX OF THE UCC.
Company Response: Closed with explanation
2015-03-20
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2015-03-20
Beaumont, TX
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2015-03-20
Greer, SC
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2015-03-20
Williamsburg, VA
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Company Response: Closed with explanation
2015-03-20
Franklin Lks, NJ
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-03-20
TX
Other
Credit card:
Complaint: This debt has been on my report for over 10 years, please remove it.
Company Response: Closed with explanation
2015-03-20
Yorktown, NY
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with monetary relief
2015-03-20
NV
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: To the Parties Involved and assigned to Investigate Claim : Due to a pending refinance to pay off my vehicle loan, in conjunction with a brief illness, I asked for a deferment on my payments for XXXX or two months from the original lender Wells Fargo Dealer Services. This is an allowed option through Wells Fargo at least once during the life of a loan. I was transferred and spoke to the Deferment Department where I paid the {$25.00} fee over the phone ( on XXXX XXXX ) and was told my next payment would be due in XXXX. This is my third loan with Wells Fargo Dealer Services and none have had a late payment, all have been paid in full, prior to existing loan. I was told by the Deferment Department that I would receive phone calls from Wells Fargo Customer service about the late payment as it takes some time for the Deferment to go through the system and to " Ignore Them. '' I received voice mails about the late payment, but in regards to nothing else! I also received nothing in the mail regarding the Deferment, nor via email.
Finally, I answered XXXX of the calls to ask why the paperwork was still pending, the lady was surprised about the Deferment and investigated. She found the payment of {$25.00} initiating but realized the agent was mistaken and never had me fax a signed paper that was required. She was kind and handled it very well and promptly and got it processed the same day for me. Lovely, end of story I had hoped. However, the bank called me on my refinance and says that Wells Fargo has dinged my credit, something I have guarded my whole life, and the result was a credit score that would cost me thousands in interest due to the late payment. So I phoned Wells Fargo D.S and spent an hour being transferred around departments, each time being told this was the wrong department. Finally, I was rudely told it was my fault I had not faxed in the form I did not know existed, and the ding to my credit was nothing they could do anything about. After additional time on the phone, finally, someone told me I could request to have this investigated by the credit company and it would take six months. I also will be notifying the C.F.P.B.
I am to send all paperwork I have regarding complaint. Wells Fargo initially apologized for their error. Now, they are saying the error is my fault and the notes state they called me. They called regarding the missed payment, but never about a fax number regarding department. They also insist they phoned my work. A small business of about XXXX people, the chances of them not once delivering a message to me is highly unlikely. I also work full time there and was never reached. My husband, the co signer was also never contacted. Nothing was received via email or USPS. It is unethical that my credit is to be reprimanded for a companies mistakes as well as inconsistent training in their representatives. I appreciate any help in this manner. Thank you and please contact me if I can provide any further information.
Sincerely,
Company Response: Closed with non-monetary relief
2015-03-20
Modesto, CA
Account opening, closing, or management
Bank account or service: Savings account
Company Response: Closed with explanation
2015-03-20
Atlanta, GA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: Good Morning, My issue is with Wells Fargo and their failure to honor the principle reduction I was promised by one of their representatives ( XXXX XXXX ) in a modification agreement. I completed the modification plan we agreed to and now they will not honor their end of the agreement, principle reduction of my mortgage. I am seeking help with this situation and an investigation into Wells Fargo to see if other clients have had this issue also.
Company Response: Closed with explanation
2015-03-20
Ft Myers, FL
Deposits and withdrawals
Bank account or service: (CD) Certificate of deposit
Company Response: Closed with explanation
2015-03-20
Sacramento, CA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2015-03-20
Hinkley, CA
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with explanation
2015-03-20
Soquel, CA
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: I have ID Theft on my XXXX credit card # XXXX, was fraudulantly charged XXXX different transactions down in XXXX California, XXXX miles away while I was at work, on the week of XXXX. I filed XXXX fraudulant charge claims through Wells Fargo Bank on XXXX via phone. On XX/XX/XXXX Wells Fargo Bank rejected my claims even though I submitted them Police Report, my proof of at work from my employer. I 've to appeal my case, and now still pending. My complaint is why I was responsible for the XXXX fraudulant charges, and where 's the zero liability coverage.
Company Response: Closed with explanation
2015-03-20
NV
Account opening, closing, or management
Bank account or service: Checking account
Complaint: On XXXX XXXX, 2014, I went into a Wells Fargo Branch in XXXX XXXX to open a new Business Checking Account ( I have been a customer of Wells Fargo for almost 30 years ). I had opened another business account with Wells earlier that year ( even though I never applied for a credit card with that account -- they sent me one -- claiming I had applied ). As a result of that previous issue, when I went into the branch on XXXX XXXX, 2014, I specifically advised the banker, that I did not want any credit cards, and only wanted a Business Checking account -- and nothing more. I spent close to an hour discussing the account with the Banker ( his name was XXXX XXXX -- his family were attorneys in XXXX XXXX, with his grandfather having been a XXXX -the Federal Building bears his name ). XXXX XXXX fully understood I did n't want any credit cards.
Two or three weeks after opening the account, I received a notice from Wells Fargo that my business had been approved for a {$15000.00} credit card. I immediately went into the Wells Branch and met with XXXX XXXX -- he advised me he had learned of the credit card and had reason to believe that an employee within his branch had forged my signature -- as he did not submit a credit card application. He further advised me that upon learning of the credit card he told the branch manager that I did not apply for a credit card nor did I sign any authorization for a credit card. XXXX XXXX suggested that I should request all documents from the Bank regarding my business account -- which I did ; the documents I received -- contained XXXX signatures -- only XXXX of those signatures is mine. The other signature is a forgery.
I have brought this to the attention of Wells Fargo ; they have told me they would investigate -- I sent a follow-up email to the person supposedly handling the matter at Wells Fargo -- yesterday she responded that she would ignore all of my emails and not provide me with any response -- it was as though this person was covering up for the person that forged my signature.
Company Response: Closed with explanation
2015-03-20
Tibbs, MS
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: Wells Fargo foreclosed on my XXXX-year-old mother 's home in XXXX, as she was unable to pay a mortgage refinance that did not seek out nor could support on her Social Security and XXXX XXXX retirement. Unscrupulous salespersons contacted my mom many times to get her to refinance her house at a rate she could not afford and terms she could never repay. She purchased her home in XX/XX/XXXX for {$25000.00}, and houses in her area are currently appraised in the $ 55,000- {$75000.00} range. Mom finally relented and agreed to the refinance XX/XX/XXXX, 15 months after she had suffered a debilitating stroke, when she especially needed any extra money to offset healthcare costs. The loan amount was for {$180000.00} ( based on a grossly inflated appraisal ), and it appears Mom 's income was fabricated to qualify for the loan. It is an adjustable rate mortgage, with an above market start rate of 7.35 %, but it could ONLY go up because 7.35 % was also the floor for the mortgage. To make matters worse, the loan had a five percent pre-payment penalty during the first two years. The loan also had a 40 year amortization schedule, but was for a 30 year term, meaning that Mom would have a substantial balloon payment of over {$100000.00} due in XX/XX/XXXX, when she would be almost XXXX years old. Mom tells me that she contacted Wells Fargo on a number of occasions to seek a loan modification. Each time Mom says that her paperwork would be lost by Wells Fargo, or she says that additional documentation was requested ( even though Mom believes the documents were previously submitted, multiple times ). At one point, a representative told Mom that she was ineligible for a modification because her loan was current. When she finally fell behind, she says she was told that she was not eligible for a modification because her loan was in default. Mom says her multiple requests for a modification were never approved, yet she believes that she never received any kind of acceptable explanation as to the basis for the denial. At this point, she will very likely lose the home she has had retrofitted with a number of items that help Mom function more normally, such as pull up bars and other items that compensate for her XXXX and assist her with every day activities. My XXXX siblings and I were not aware of the situation until after the foreclosure occurred this past XXXX. Between us we have cobbled together our available cash, which exceeds the price that Wells Fargo paid at auction, and offered to buy the house from the bank in the hope they will see that it is in everyone 's best interest to do so. Unfortunately, we hold out little hope that they will accept it, since they have told us on the phone that, as family members, we are " at arm 's length '' to the transaction and would be ineligible to purchase the home for her. Regardless of what happens in our case, we hope to alert others to these unscrupulous practices and encourage our lawmakers and regulators to rein in such abusive practices immediately, to spare others the same pain our family has endured.
Company Response: Closed with explanation
2015-03-20
Settlement process and costs
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-03-20
Coronado, AZ
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2015-03-20
Riverdale, GA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-03-20
CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: My wife was laid off on XXXX XXXX, XXXX. Modification request was completed on XXXX XXXX, XXXX. XXXX XXXX XXXX stated, " We 're unable to complete the review if we are missing documentation, so we may request updated financial information. '' What information did Wells Fargo use to make your final decision if you were missing financial information? This decision was made in XXXX business days from the time my wife was laid off her job. Why was n't the decision based on information provided repeatedly through congressman XXXX office, Faxes from branch Well Fargo offices in XXXX? How can you calculate 42 % of 0.0 income? Why did it take Wells Fargo XXXX business days to make a final decision when you found out my wife was laid off XXXX XXXX XXXX?
XXXX XXXX XXXX of Wells Fargo stated, " A review for HAMP Tier II was also completed and we were unable to approve you for a modification because the documentation provided at the time indicated that the modified payment would be more than 42 % of your monthly income. '' On XXXX/XXXX/XXXX XXXX XXXX XXXX of Wells Fargo stated, " Based on the documentation you provided us, your proposed monthly modified payment would be more than 42 % of your monthly income. We reached this decision by reviewing your monthly income, which is calculated as {$0.00}. '' Based on this information, why did Wells Fargo based final decision on information provided on XXXX XXXX, XXXX?
Questions we would like Wells Fargo to answer:1. Why Wells Fargo base final decision on information provided on XXXX XXXX, XXXX?
2. Why was n't the decision based on information provided repeatedly through congressman XXXX office, Faxes from branch Well Fargo offices in XXXX?
3. How can you calculate 42 % of 0.0 income?
4. Why did it take Wells Fargo only XXXX business days to make a final decision when you found out my wife was laid off XXXX XXXX XXXX?
5. How many home owners have been given HAMP Tier II in or around XXXX XXXX, CA which is where we live?
6. Can we have a HAMP Tier II ASAP or by XXXX XXXX, XXXX because our house will be Trustee sold on XXXX XXXX, XXXX?
Company Response: Closed with explanation
2015-03-20
Bedford, TX
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2015-03-20
NH
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: COMPLAINT1. XXXX XXXX ( " Complainant '' ) has a completed a loss mitigation application with Wells Fargo Home Mortgage ( " Wells Fargo '' ) and receipt of said application has been acknowledged by Wells Fargo in correspondence dated, XX/XX/XXXX. Exhibit XXXX.
2. Complainant sent correspondence dated XX/XX/XXXX to Wells Fargo seeking specific answers that Wells Fargo failed and/or refused to answer in previous Qualified Written Request ( " QWR '' ) and correspondence addressing violation ( s ) of " Dual Tracking '' while an active and completed Loss Mitigation Application is being processed. Exhibit XXXX.
3. In separate correspondence from XXXX XXXX XXXX, XXXX. ( " XXXX '' XXXX, of XXXX, Massachusetts, XXXX has stated that the foreclosure on the property is suspended and that no sale date has been set.
4. Correspondence sent to XXXX by the Complainant, dated XX/XX/XXXX, also addresses the specific issue of litigation while acknowledged and active loss mitigation is being accomplished. Exhibit XXXX.
5. Correspondence from Wells Fargo also confirms that there is no active foreclosure and that no sale date has been set.
6. Furthermore, in a phone conversation on XX/XX/XXXX with XXXX XXXX, Representative in Wells Fargo 's Customer Care and Recovery Group it was conveyed to the Complainant including but not limited to the fact that, " Foreclosure is not active and that they are not actively seeking a sale date ''.
7. In the same aforementioned phone conversation, Complainant requested clarification and reason ( s ) why a judicial action involving the Complainant to seek Declaratory Relief to publish foreclosure notices was active despite the completed loss mitigation application.
8. Complainant, further asked for clarification and reason ( s ) why the petition for declaratory relief did n't violate " Dual Tracking '' as defined pursuant to 12 CFR 1024.41, et seq., The National Mortgage Settlement Consent Order ( s ), Consumer Financial Protection Rule, Rule X, Office of the Comptroller of the Currency ( " OCC '' ) Consent Orders, and other applicable statues and orders.
9. XXXX XXXX was unable to address the specifics or the reason ( s ) as to the petition for declaratory relief to publish foreclosure notice ( s ), and was unaware of such action, except to repeat that no foreclosure action is being initiated against the Complainant.
10. Furthermore, XXXX queried XXXX XXXX in same phone conversation as to the reason ( s ) for a guardian ad litem ( " GAL '' ) and what party was paying the legal fees for the GAL, in the action to seek declaratory relief against the Complainant.
11. Furthermore, XXXX XXXX indicated in his four years in the office at Wells Fargo he had never dealt with a client that was involved with a GAL in a foreclosure proceeding.
12. Despite the active loss mitigation application, the action to seek a declaratory judgment to publish foreclosure notice ( s ) continues to the detriment of the Complainant and others.
13. Complainant is forced to continue to expend, resources including substantial time and money defending a separate action which seeks to set dates and publish foreclosure notices while a completed and acknowledged loss mitigation application is being considered in violation of Dual Tracking.
RELIEF SOUGHT14. Complainant seeks assistance to end the practice of Dual Tracking, which involved and is not limited to the petition for declaratory judgment to publish foreclosure notice ( s ) and date ( s ) for foreclosure on the subject property.
15. Furthermore, Complainant seeks assistance in requiring Wells Fargo to answer questions in recently sent QWRs completely or give specific reason ( s ) why such question will not be answered.
Company Response: Closed with explanation