WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 151
2019-05-24
Nyc, NY
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Early in the loan payment schedule with Wells Fargo Dealer Services for my 2012 XXXX, I applied for payments in the amount of about {$260.00} to be automatically debited from my account. I triple checked that information for the company to respond to my request was accurate and checked that it provided and the right information so that they would not have any problems automatically taking the funds out of my account I repeatedly did this. In the many months since, not one payment has been automatically debited. The company unfortunately can not properly service the loan account. I would like my funds to be remitted and for the loan itself to be canceled.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-05-24
GA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I became POA on my mothers acct. that she was the sole owner of.My neice transfered XXXX from the acct.The bank knew my mother was in a XXXX XXXX and she could not have made the transfers.As I look back now ther has been over 7000.00 transfered online from a sole acct to their joint acct.I have medical records and a police report that I have faxed to Wells Fargos fraud team.Some days there were 3 online transfers.And Almost everyday she was transferring money from the sole owned acct.from my mother.She used my moms info SS # to set up an online acct.My mother was XXXX or so.The acts only go back 5 months.Shame on Wells Fargo.XXXX would have froze my acct.or at least called me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-24
MN
Unable to get your credit report or credit score
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Other problem getting your report or credit score
Complaint: I recently became aware of a delinquent reporting for a credit card I had a long time ago that Wells Fargo just decided to close one day ( payments had always been on time ).
This report had not shown up on XXXX XXXX, so I was not aware of the issue until I was applying for a mortgage.
I immediately contacted Wells and was referred to their Attorney.
Within a few days, the attorney and I concluded an agreement that was signed by Wells Fargo for payment of the account.
I sent a Cashiers Check for the full amount of the agreement to the Attorney, The Attorney then paid Wells and wrote me a letter stating that the account was now paid.
However, the credit reporting agency will NOT accept verification from " a third party '' stating the verification of the account payment MUST come from the reporting entity ( Wells Fargo ).
When I contacted Wells, they refuse to provide any documentation to me.
They said Wells automatically updates credit reports on a QUARTERLY basis and I would have to wait until that happened.
I explained that I just need a letter / verification that it has been paid, so I can close on a house by the end of the month ( 9 days until the end of the month ).
I then talked to the mortgage company -- they of course were surprised at Wells Fargo 's response.
So I called them again. This time I spoke with a person named XXXX.
XXXX said they NOT help me but would treat this " just like they do for for everyone else ''. I would need to just wait until Wells Fargo processed things through their system and reported it in a month or so.
The fact that I stand to lose a considerable amount of money by not closing on time, was of no importance to her. That was JUST TOO BAD.
She repeated and rudely stated that they NEVER provide letters or documentation.
She stated there is NO LAW that forces them to do and she was not going to do anything to help. I asked if I could have the credit reporting agency contact her -- and she said NO. they would not talk to anyone or verify it with them.
Again, I could contact or report it to any body I wanted, but she would not do anything to help and there was no law in the country that could make her do it.
She repeated that Wells Fargo treats everyone the same and you just have to wait for as long as it takes.
She agreed that she could see that the payment had been made. And it would be reported within the next few months. Have a nice day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-05-24
Macclenny, FL
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-24
Lincolnton, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Loomis, CA
Closing an account
Checking or savings account: Other banking product or service
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
OH
Trouble during payment process
Mortgage: VA mortgage
Complaint: EffectiveXX/XX/XXXX we switched from XXXX XXXX to XXXX XXXX XXXX for our home owners insurance coverage. Wells Fargo, continued to knowingly put into our escrow account the same amount allocated for XXXX XXXX ( {$760.00} ) instead of for the new amount for XXXX ( {$1700.00} ). They also fromXX/XX/XXXX - XX/XX/XXXXonly put into our escrow account 6 months worth of property taxes ( {$1400.00} ) instead of the whole year 's taxes ( {$2800.00} ). So we just received a notice on XX/XX/XXXXfrom Wells Fargo stating that our escrow account is {$3000.00} short and if we pay the amount in full our mortgage payment will increase from $ XXXX/month to XXXX XXXX/month or our other option is to pay the shortage over 12 months and then our mortgage payment will increase to $ XXXX/month. I called Wells Fargo to ask them why we have a {$3000.00} shortage in our escrow account. Their explanation to me was that our property taxes and home owner 's insurance increased. I then called our home owners insurance agent and met with him in his office and I called Wells Fargo with the insurance agent present and after an hour and a half of talking with 2 different customer service agents, the customer service agent admitted that Wells Fargo knowingly continued to allow for the XXXX XXXX insurance amount even after we had switched our policy over to XXXX and now they are requiring us to make up the difference all at once now starting XX/XX/XXXXand that they only allowed for 6 months worth of property taxes instead of the entire year 's amount, which is why they are trying to convince us that our property taxes and home owners insurance has significantly increased. They are also telling us that they now require a minimum balance of {$760.00} in our escrow account at all times for which they did not notify us or disclose to us. Our insurance agent told them that this is not right to to do that to their clients and the service agent agreed with him that it is not right for Wells Fargo to do this. This is the 3rd notice in 3 years since our Mortgage was bought by Wells Fargo that states we are short in our escrow account and that our mortgage payment is increasing. Every year our mortgage payment is increasing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Vancouver, WA
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Bridgeport, CT
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Lubbock, TX
Managing an account
Checking or savings account: Other banking product or service
Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Ceres, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Corpus Christi, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Ernul, NC
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Lafayette Hl, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: This account has some sort of mix up because I did not authorize anyone to open this account. I remember discussing opening an account with a rep but never went through went the account nor used it. I think the employee opened the account or this is a mixup.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened to sue you for very old debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Vacaville, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
N San Juan, CA
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: Recently it has come to our attention that our student loan through Wells Fargo has been increasing the amount of our remaining loan principal despite making payments monthly. The initial loan amount for one of the loans was {$17000.00} and that went into repayment on XX/XX/XXXX. The interest rate on this loan is a variable interest rate and is currently at 11.24 % interest. However, in nearly 7 years of making payments the balance on the loan as of the last statement for XX/XX/XXXX is {$17000.00}. We believe that this is a result of predatory lending. On the statement it even shows that we have paid a total of {$20000.00} with {$6000.00} of that supposedly going towards principal.
Our second loan also went into repayment on XX/XX/XXXX but that initial loan amount was for {$8000.00}. The variable interest rate on this loan is currently 5.25 %. As of the XX/XX/XXXX statement it has said that we have paid a total of {$5800.00} with {$3300.00} of that being principal. However the remaining loan principal on this account is {$6100.00}.
We believe that both of these loans were included in the XXXX predatory lending case, but were never sent any information about a class action.
Wells Fargo will not talk to us as the primary acou t holders and ONLY contact the co-signers.
Just going off of simple math, we shouldnt still have balances that high.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Portland, OR
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-05-23
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Good Morning, for almost 3 years i still see new inquires in my credit reports which has not done by me, i have left the United States on 2015, but i definetely know that somebody has been using my identity for their own purpose for the years, I kindly ask you to delete these inquires from my XXXX, XXXX, XXXX, XXXX reports
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Grapevine, TX
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
Crown Point, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-05-23
Lubbock, TX
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: A credit card account with Wells Fargo bank was fraudulently opened by ex-husband with Wells Fargo Bank. It did not come to my attention until years following our divorce. I made repeated efforts to have me removed from and close the account.
In XX/XX/2017, I received an {$85.00} dollar payment from Wells Fargo for damages with reference too the unauthorized account and the accounts were removed from the credit reporting agencies.
This week I received a letter from Wells Fargo regarding an early warning system for unauthorized accounts. In conversation regarding these accounts, it was brought to my attention that the disputed account was still opened. Further I was told, that I was still considered an active signer on the active and liable for all funds charged to the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-05-23
Canton, MI
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-05-23
San Luis Obispo, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation