UNITED SERVICES AUTOMOBILE ASSOCIATION
Consumer Complaints
There are over 6379 complaints on file for UNITED SERVICES AUTOMOBILE ASSOCIATION. Dated between 2019-12-06 and 2011-12-02.
Complaints Page 191
2015-08-18
South Florida, FL
Other
Credit card:
Complaint: On or about XXXX XXXX, 2015, I was made aware that USAA FSB pulled my credit bureau on XXXX XXXX, 2015 for a credit card application that I was/am a non-spousal authorized user. Per FCRA, this is not allowed. I advised USAA of that on XXXX XXXX, 2015 and was advised to fill out an " official USAA consumer complaint form, '' which I did and submitted to them on XXXX XXXX, 2015. On XXXX XXXX ( late per statute ), I received a response that they would not investigate my complaint as it was " frivolous or irrelevant. '' I want the fraudulent inquiry removed from my credit bureau. Thank you ...
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-18
Charlotte, NC
Closing/Cancelling account
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-17
Jacksonville, FL
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-17
Phenix City, AL
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-17
Newnan, GA
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: I was a victim of the 2012 Government shut down. This was known as Sequestration Furloughs. I wanted to make sure I made sure every creditor know I was trying to address my accounts. I was made aware that USAA a company that I had my vehicle loan with was offering members that were affected by the furloughs was giving 2 months relief on their loans. I spoke to a service member by calling the XXXX #. I was informed that I would not have to pay my vehicle loan for 2months. After the two month period I started making my payments again. I notice after reviewing my credit report that the two month relief period was not honored and I was behind on my loan. I contacted USAA again and was told that I was not set up on this option. I have contacted USAA on multiple accounts to try to resolve this issue. I do n't not think it is my fault and not be punish for a representative giving me the wrong information.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-17
Wesley Chapel, FL
Application, originator, mortgage broker
Mortgage: VA mortgage
Complaint: Subject : Request for Information : copy of my abortive VA Loan application paperworkBACKGROUND : I signed and returned a VA loan application to the Lender, but the financing fell through in UnderwritingPROBLEM : I asked by telephone AND emailed a request a copy of my VA loan application that I signed and returned and offered to pay any requiste fee ; but I was told " ... The application was not completed so the information contained on the application you filled out would be a working document for us. The application would have been finalized at closing and you would have signed in there.. '' EFFECT : Because my credit request was not approved, I would not be going to closing and there would be no other opportunity to get a copy of these important documentsSOLUTION : I would like Lender to send me a true copy of complete loan application that I signed. XXXX Cited : RESPA, the Privacy act and Dodd-Frank, as applicable. )
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-15
Fountain Valley, CA
Making/receiving payments, sending money
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-15
GA
Deposits and withdrawals
Bank account or service: Checking account
Complaint: We opened up a checking account with USAA, after receiving a promotional email from them. We are members. My husband is XXXX Military and has been for 12 years. We set up his paycheck to be direct deposited. Within 24 hrs of this deposit, USAA withdrew our ENTIRE account and left us with a XXXX balance. When we called to question, they informed us it was for a " charged off debt from 2008 ''. We were completely shocked. Not only were we NOT aware of any prior debt to USAA, we have never heard of any of this until now. No written correspondence, not once has any of this ( alleged ) debt ever showed up on any credit report of ours, or has USAA tried to collect this ( alleged ) debt from us in the past. I pleaded with the customer service that this is a mistake, this is an error! We are disputing this debt as an error applied on our bank account. I pleaded with customer service that my husband ( XXXX military member ) is our only source of income, we have children, and need his paycheck to live! Taking all of our money will put us in a serious financial hardship where we can not buy food, pay utility bills, buy gas, and pay our house payment. I spoke with XXXX different people to try to resolve this, and nobody from USAA would reverse the wrongful charges or work with us at all until these fraudulent charges were figured out and proved, which is what I requested. Nor did they even seem like they cared. They wrongfully took all our money and we need it back. I am also disputing any supposed debt they say we owed them. There was no mention of this debt when we opened the checking account! We have been members of USAA for years and have XXXX USAA credit cards that have been in good standing for over 2 years with USAA, and never has USAA ever mentioned anything about ANY money owed to them! This is how they treat their service members and their family? We feel like we have been robbed and feel helpless. Someone needs to help us please!
Company Response: Company believes complaint is the result of an isolated error Closed with monetary relief
2015-08-14
GA
Application, originator, mortgage broker
Mortgage: VA mortgage
Complaint: My spouse and I applied for a home loan through USAA. I am a mobilized reservist currently on active duty. USAA issued a pre-approval letter and based upon that we looked for and found a home that meets our needs. We made an offer, which was accepted and currently are under contract to purchase the home. USAA had pre-approved us for {$250000.00}. The purchase price for the home is approximately {$230000.00}, well under the pre-approved amount. USAA subsequently rejected our home loan application and denied credit. However, during the application process, they provided a completed application form with incorrect data which we were advised by the loan processor to change and re-submit which we did. Also during the application process, the loan processor referred to us by XXXX different last names and provided a response that related to another person 's account, to include data related to that person 's home loan application. We provided all documents and information requested by USAA timely and completely. At the time of initial denial we raised concerns and asked for reconsideration. They reported to us that they re-looked at the loan then responded with a third reason for denial. However, at no time did they provide information with regards to the data they were using and whether it was correct. We have serious reservations as to whether they ever used the correct data to adjudicate our loan application. We also have concerns that they may have confused our account with another in light of the emails we received for other account holders. We also have yet to receive a written notification of denial, only XXXX informal emails. USAA representatives, to include management, are now unresponsive to any of our concerns despite professional and polite emails raising these issues.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-13
Dickson, TN
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-13
Healy, AK
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-08-13
Fresno, CA
Deposits and withdrawals
Bank account or service: Checking account
Complaint: I have an account at Usaa I called them on XXXX XXXX when XXXX had a data breacher with me being a federal employee I was advise to take procaution so i called them on XXXX/XXXX/15 asked them to close my account ending in XXXX. I open a new account ending in XXXX come to fine out they didnt close it and alot of ach payments tried to come through and they charged me XXXX for everyone that tried to come thruogh amounting in XXXX Now they have closed that account and put holds on all my other accounts with me not being to recive my direct deposit until that is paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-12
Southern Pnes, NC
Deposits and withdrawals
Bank account or service: Savings account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-12
Knoxville, TN
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-12
Chesapeake, VA
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-12
Hootenville, LA
Other
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-12
IL
Application, originator, mortgage broker
Mortgage: VA mortgage
Complaint: My wife and I found a home we loved,, which was listed for {$410000.00}. I called USAA, and we were pre-approved to borrow XXXX percent of a purchase price up to {$410000.00} ( loan amount up to {$420000.00}. ) Based on that representation, we entered into a contract to purchase the home for {$410000.00}.
About a week after we submitted our package of paperwork and ratified contract, a USAA representative contact us and informed us that the underwriters now required a down payment of approximately {$25000.00}. We agreed.
A day after our contracted closing date ( scheduling and timely communication were issues throughout this process ) USAA contacted us and informed us that the underwriters now required a down payment of approximately {$50000.00}. Past schedule to move into a home we had already set our hearts on, we agreed.
I do not recall receiving a Good Faith Estimate, but at closing, the numbers used by USAA on the HUD forms as a Good Faith Estimate were about 15 percent different than the final terms. Again pushed further down the road, we again agreed to modified terms.
USAA later sent us a check for about {$500.00} to bring the difference between their estimate and the closing numbers closer together. The letter blamed the large difference on a " clerical error, '' but contained no substantive explanation.
I understand some numbers my change as this type of transaction finalizes, but we were sold a loan with zero percent down, than accepted a loan with six percent down, and then were finally pushed into a loan with twelve percent down.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-12
Phila, PA
Other
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-09
Peoria, AZ
Balance transfer
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-08
TX
Other
Credit card:
Complaint: i HAVE XXXX ACCOUNTS FROM USAA THAT I HAVE RECEIVED AN XXXX FROM. YET THESE ACCOUNTS ARE STILL POSTED ON MY CREDIT REPORT. ACCOUNTS ARE XXXX AND XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-07
Barrett Parkway, GA
Deposits and withdrawals
Bank account or service: Savings account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-07
TX
Deposits and withdrawals
Bank account or service: Checking account
Complaint: In or around XX/XX/XXXX, I noticed that I had fraudulent charges on my bank account from clothing stores and various other places and there was even a charge for a plane ticket to the US from XXXX with my Debit card. Also around that time, I had fraudulent charges on my other account as well including my credit card. I spoke with USAA bank about these issues and they refused to refund or credit my account until they did an " investigation '' into these issues. Meanwhile, our accounts were emptied out and we had absolutely no money at all. We called USAA about XXXX more times and they refused to budge because they did n't give money before the investigation was complete or at least that is the answer we kept receiving. To prevent the loss of more money, we switched banks and moved to XXXX which is now XXXX XXXX ... and until this day we have not gotten any of our money back from USAA and now they are saying that we owe them {$2200.00}. I have disputed this on XX/XX/XXXX and they have refused to take this off my credit report as of today XX/XX/XXXX which is when I received the results, so this is my next step. They insist that this is my wrongdoing and refuse to accept that they are the ones that have made the mistake. They have wrongfully denied my family and I the protection from fraud by unknown individuals, plain and simple. I have worked hard to try and building my credit and I refuse to let USAA tarnish my credit by saying that I left them high and dry. They say that they are military friendly bank, but they left my military family without food to eat. I do n't even care if I get the money that was taken from me from these fraudulent purchases back because honestly I do n't even remember how much it totaled because it was 6 years ago but all I want is it to be removed from my credit report so I can move on with my life. It is the least they can do for what they have done. I do n't want to make this personal, but its just so hard to get to that place when a company who prides themselves with their commercials of supporting military families, yet stomps them into the ground for nothing because of someone else 's wrongdoing. In my eyes, that 's unacceptable. Hopefully we can get this resolved. I have not received any notice from them about any charges or money owed at all. They have not once sent me a letter stating I owe them money, I have not received a phone call stating I owe them money. I also have not received anything from them stating anything about settling the debt, so that would go to show that they are not really trying to really work anything with me simply because they know they are in the wrong.They went directly to collections and went directly to tainting my credit. I would n't have known about this if it was n't for the fact that my husband is trying to take out a student loan and wanted me to cosign and the only thing stopping me is this USAA charge on my credit report. I know they know my mailing address because I still receiving mail from them at my current address because we never were able to close out our accounts with them completely because of the issue with the fraud dispute which is why we still to this day have not officially closed out the checking account. I just want to settle this once and for all so if you could please assist me I would greatly appreciate it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-07
Los Angeles, CA
Other
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-06
Briaroaks, TX
Credit card protection / Debt protection
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-06
Worcester, MA
Making/receiving payments, sending money
Bank account or service: Checking account
Complaint: On Monday, XXXX XXXX 2015, I noticed unusual activity as to why my balance was at an extreme low. I currently bank with USAA Secure Checking. I notified them the day I noticed the suspicious activity and filed a claim. I followed up to get a status report on Thursday, XXXX XXXX 2015. I was then told the Fraud Agency with USAA declared this was not a case of fraud. There were a total of XXXX different transactions all in the same amount of {$990.00} bringing it to a total of {$6900.00} lost. I was basically told I lost that money and to contact XXXX. USAA did send me paperwork that shows when each transaction was made and for how much. I was able to see exactly who they went to and what account once I was able to log onto to usaa.com to check my account electronically. I have notified the local police department here in XXXX, MA to file a police report. USAA is not handling this situation as they should be. I am requesting full recoupment of all funds.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation