U.S. BANCORP
Consumer Complaints
There are over 18695 complaints on file for U.S. BANCORP. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 5
2019-11-21
Pryse, KY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-21
Boise, ID
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: This complaint is against U.S. Bank Home Mortgage, whose sales offices are located at XXXX XXXX XXXX XXXX, XXXX, ID XXXX.
On or about XX/XX/XXXX, my wife, XXXX, and I inquired about the possibility of obtaining a mortgage through our local US Bank branch office located at XXXX XXXX XXXX, XXXX, ID XXXX. We were interested in making an offer on a newly built home and were directed to a US Bank Home Mortgage loan officer, XXXX XXXX ( NMLS # XXXX ).
Among other disclosures made to XXXX at that time was the fact that we were new to Idaho, self-employed, and had only 2 years worth of tax returns ( XXXX & XXXX ), showing limited self-employment income. He inquired about our current income and we told him that we were doing quite well so far this tax year ( XXXX ). He advised us that he could use the current years income to qualify us for a mortgage with only 5 % down on the home we were interested in. Pleasantly surprised, I then informed him more than once that we were only a small, Schedule C business, did not employ accountants, and kept track of income and expenses ourselves. He assured that was no problem and that an audited statement was not required for mortgage approval with 5 % down. He later supplied me with a US Bank P & L template and instructions that I could just fill in the blanks and return it to him with our application fee of {$390.00}.
On or about XX/XX/XXXX ( and relying on XXXX representations ), we proceeded to enter into a contract on the new home. That same day and as per Bauschers instructions, we completed and submitted the P & L statement using the US Bank template that he supplied us with. Later, on XX/XX/XXXX, XXXX automatically charged our US Bank credit card for the {$390.00} application fee.
After not hearing from XXXX for a few days, we became concerned about our loan and, on XX/XX/XXXX, we contacted XXXX who assured us that there were no problems, he needed nothing else, and that a commitment was imminent. He then stopped communicating with us and on XX/XX/XXXX, phoned and informed me that we would be declined unless we agreed to put up 20 %, because our P & L statement was not audited ( i.e. signed by a CPA ). He then stopped communicating with us at all. To date, we still have received nothing in writing from US Bank, not an approval or denial.
Realizing that we had been lied to as part of a slamming scam by US Bank and concerned about the need to mitigate our losses immediately with less than 2 weeks to go until closing, we scrambled to procure alternative financing and contacted XXXX sales manager, XXXX XXXX ( NMLS # XXXX ). Although she confirmed for us in writing that the guidelines do not require an audited P & L statement, she informed us that there was nothing she could do and refused to refund our application fee of {$390.00}. Our losses to date can not yet be calculated with mathematical certainty, since they are still on-going.
Acting through their agents, XXXX XXXX ( NMLS # XXXX ) and XXXX XXXX ( NMLS # XXXX ), US Bank is guilty of making false statements about their ability to offer a loan, fraudulently inducing the procurement of applications and fees from consumers, and otherwise engaging in bait-and-switch scams designed to pressure borrowers into less favorable mortgage products in an effort to boost their profits. We demand that this matter be fully investigated and that our application fee be refunded without any further delays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Black Jack, MO
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-21
Lewisville, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I went through a loan modification with US Bank in XX/XX/2019 and was specifically told my HOA arrears would be included and made up to date. Fast forward six months and I am now being foreclosed upon by my HOA for delinquent dues. I contacted US Bank and they didnt seem to care or provide any help. I asked for the audio recording of my conversation with their representatives and they told me to go get a subpoena. I'm danger of loosing my home and my HOA fees are tripled due to legal fees. US Bank is completely negligent with their erroneous information provided to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-21
Spring Valley, CA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
WA
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: The company is illegally charging my small business checking account with an " analysis service fee '' - which is all over XXXX from other angry customers. I never asked for the special service - a laughably outdated mail advice when a deposit is received. Who would pay {$22.00} to receive a letter by snail mail in the digital age? Multiple requests via phone and email have resulted in them telling me it has to be resolved in the branch. I have visited two different branches and yet the fees continue. This company must be held to account for illegal billing practices and obstinance in correcting the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Hamburg, MN
Managing an account
Checking or savings account: Savings account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Boise, ID
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: Company refuses to troubleshoot password without card 3 digit number. When I closed my account I cut up my card therefore no longer have the 3 digit number on the back. I had been paying my bill online but then my password got stuck and now I can not retrieve or reset. Website log in states to call customer service. I called customer service they said they can not issue a new card or reset my password. They would not let me talk to a supervisor. I complained to Flagstar Bank via XXXX and received a call but it was their banking division who tried to talk to someone on the credit card side but did not receive any assistance to assist me. Credit card stated I can make phone payments. I want to pay online. I want to reset my password.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-20
Encinitas, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Chicago, IL
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-20
Arco, CA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I opened a Business Checking account and Platinum Money Market account in branch at US Bank on XX/XX/XXXX, providing the promotional code XXXX at the time of account opening ( documentation of the original offer in full is attached below ). The banker made sure the promotional code was correctly entered. The promotion offered a {$400.00} bonus when the terms were met. The terms of the offer were : 1. open a Business Checking and Platinum Money Market account between XX/XX/XXXX and XX/XX/XXXX, and 2. Deposit {$5000.00} via ACH, Direct, Mobile, or Wire deposit within 30 days. It was also suggested at the time of opening that the account fees would be waived for the first three months of service. As per the terms of the offer, I opened my account within the proper time frame ( XX/XX/XXXX ) and deposited {$5000.00} into my account via ACH on XX/XX/XXXX ( which was within the first 30 days of account opening ). The documentation of this ACH deposit is attached below. As per the full terms of the offer ( documentation attached ), I should have received my bonus from US Bank within 45 days of deposit ( which would have been XX/XX/XXXX ). I did not receive the bonus and reached out to the main US Bank phone #. I was told by a representative that I would need to contact my local branch directly. Over the next six weeks I sent 11 emails, most of them unreturned, made multiple phone calls ( in which I was told to call back at another time ), as well as visited the branch in person ( my banker was not in ) to try to resolve the issue. The banker replied via email on XX/XX/XXXX to simply to restate the terms that the US Bank main office said I needed to deposit {$5000.00} in the first 30 days of account opening to receive the bonus. I replied that I did, as documented below, on XX/XX/XXXX. I have received no additional response since, even after following up several more times. Even though I met all the specific terms of the offer ( as documented in detail ) and attempted to resolve this situation in good faith on multiple occasions, I was unable to get the issue addressed, and still have not received the bonus. US Bank has not honored their end of this promotion, and my many attempts to resolve this have gone ignored. I am respectfully requesting that this promotion be honored and {$400.00} credited to my account, in addition to two months statement fees reversed ( for XX/XX/XXXX, and XX/XX/XXXX ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-20
Las Vegas, NV
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Incorrect information on your report
Checking or savings account: Checking account
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Wilmington, DE
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I paid {$400000.00} for my home. US Bank is my mortgage provider. PMI is supposed to be cancelled automatically once the loan amount equals 78 % of the original purchase price ( {$310000.00} ).
I looked at my statements and found my loan value dropped below that amount on my XXXX, XXXX statement ( {$310000.00} ), but Interest remained. I requested by phone why I still had Insurance deducted, and they said they would look into it. I received a response via mail on XX/XX/XXXX, stating that I had met the Loan to Original Value ratio requirement and have a good payment history, but in order to cancel PMI, I must pay them {$100.00} to perform a Broker 's Price Opinion ( BPO ).
This is not required for automatic cancellation of PMI, only for requested cancellation ( at 80 % LTO ).
I should not have had to pay PMI for this period of time and I should not have PMI charged now. The funds I would have had in my accounts or paying down Principal were in my mortgage lender 's possession, rather than mine, thus I have not been making interest on those funds or reducing the principal on my loan with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Phila, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Problem when making payments
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Bentonville, AR
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Arvada, CO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have always paid my account on time every month thru the website that the company provided and i always received notice that they received the payment. However, one month they notified me 30 days later that they never received the payment. I quickly paid it as soon as I was notified and I tried disputing it with the company because I had paid it and it was their websites problem and not my mistake but they refused to remove it even though they acknowledged that it may have happened since they have intermittent problems with their website. Please help as this is affecting my ability to get the best rates on a home loan and this was not my mistake.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Silver Spring, MD
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Baltimore, MD
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-20
Hawthorne, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-19
Loma Linda, CA
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-19
AZ
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2019 I paid XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in Set coins for {$700.00} with 30 days return policy.
However, searching later this day I found that such error coins I can buy separately of few bucks only. So, I sent the seller message that I resign from this purchase and I will refuse this package pick up in the post office and this package will be go back to him. He was agree. When this package arrived to the post office I refused pick up it. The package had the same USPS tracking number XXXX.
Days later I asked this seller for money back, but he said that we did not received this package. I asked on post office for help, but he told me that this tracking number has only this info : XX/XX/2019, XXXX XXXX Refused XXXX, AZ XXXX Your item was refused by the addressee at XXXX XXXX on XX/XX/2019 in XXXX, AZ XXXX and is being returned to the sender.
He told me that I am not responsible for the problem and only USPS and the seller from Florida.
I checked many times this tracking number, but is the same info and the seller do not pay me back money.
So, I asked my US Bank, however, they discriminate me, they refuse to help me. They send me letter wit info that I authorized this transaction and they will not help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation