The J. G. Wentworth Company

2017-10-31

CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Complaint: XX/XX/XXXX applied for an online quote and lock in mortgage rate for an FHA 30 year fixed loan with J. G. Wentworth Home Lending, XXXX XXXX, FL with agent XXXX XXXX.. Agent said she needed an authorization to pull my credit to lock in a rate. On XX/XX/XXXX I gave authorization. Loan agent said she locked in 3.625 rate for an FHA loan for me on XX/XX/XXXX for a 60 day lock and said she would send me confirmation of the lock. She asked me to provide all my financial information on their site which I did. She asked me to send in all supporting financial documents which I did. I called numerous times without response asking for the lock in quote she promised. No positive response. I emailed her after about 20 days of not receiving it. No response. The following day I gave her an ultimatum to send the lock in quote she promised and that J.G.Wentworth advertises that you can get the same day, and if I did not receive it I would file complaints. No response the next day but the following day I received a rubber stamped introduction letter from her stating to fill out a computer based questionaire which obviously been tampered with. No matter what figures I submitted in the 6 question format, it stated I did not qualify unless iI had excellent credit and a whopping 70 % down payment. Only under these terms would she be able to get me 3.875 %. Its obvious this was a passive/aggressive way to attempt to humiliate me by fraudulently tampering with the system she submitted to me. These are foolish qualifications which indicate to me she did not lock in the 3.625 as promised. I had already been pre qualified by two other lenders and was seeking this company because they advertised lower rates. She wasted my time, and now that my escrow is getting ready to close, my new lender wants to charge me {$5000.00} in points to bring down the current rate of 3.875 % to 3.625 %. I am accusing J. G.Wentworth of 1. false advertising, 2. false promises, 3.misleading, 4. misrepresentation, 5. improper lending practices, 6. possible mortgage license violations, 7. fraud, 8. personal financial damage, 9. improper use of my personal financial information.
Company Response: Closed with monetary relief

Timely Response

2017-10-20

Fred, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The lender has failed to respond to our QWR and Notice of error request sent on XXXX/XXXX/XXXX and are proceeding to sale set for XXXX/XXXX/XXXX - the lender is in violation of regulation X-12 USC 2605 ( e ) ( 1 ) and the clients right to counsel. Department has not completed request and have not given any details as to completion. lender further has further refused to accept the additional documents requested by client because of error of fax that seems to be on their end. Please consider this correspondence to be formal notice that our mutual client is hereby appealing the denial of loan modification because your company failed to provide the required notice of additional required documents within five ( 5 ) business days in violation of Regulation X, 12 C.F.R. 1024.41 ( b ) ( 2 ) ( B ). Therefore this client 's application was entitled to be treated as facially complete pursuant to Regulation X, 12 C.F.R. 1024.41 ( c ) ( iv ).
Company Response: Closed with explanation

Timely Response

2017-10-15

Cheverly, MD

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: JG Wentworth ( mortgage broker ) offered a 20 year mortgage refinance at 3.49 %. Just prior to closing, I was given a final loan package to review which indicated that I would need to bring {$3000.00} to close with my new loan payments set to begin in XX/XX/XXXX ( I did not wish to " skip '' a month of payments in the new loan ). I also discussed the cash to close amount with the loan officer XXXX XXXX. Finally, I made preparations with my bank to have these funds ready for closing. The loan closing was pushed back a couple of days, for unclear reasons on the lender 's side, and I was scheduled to close on XX/XX/XXXX. At closing, when reviewing the documents, it appeared that the entire prepaid/escrow amounts had changed as did the plan for me to begin payments in XX/XX/XXXX.I moved forward with signing the paperwork ( with knowledge of my right to rescind ) and contacted the XXXX and her supervisor XXXX XXXX . Per the loan documents, the first payment was pushed back to XX/XX/XXXX ( without my notification or approval, resulting in additional interest prepaids being due at closing ), the 6 months of property tax escrows were moved to prepaids and 2 additional months of escrow were added. As a result of these last minute changes being made ( without my review, approval or notification ), the closing amount increased significantly to {$5100.00}. No clear explanation was given despite my speaking with the loan officer and her supervisor. I requested that they honor what had been offered to me. They continued to tell me how it was in my best interest to close the loan given the fact that rates had increased. I was offered {$450.00} off of the closing amount. I asked for them to fix the paperwork to reflect what I had agreed to and allow me to close prior to my rate lock expiration XX/XX/XXXX or to extend the rate lock x 2 weeks to allow time for their paperwork to be corrected. I reached out to the XXXX XXXX ( supervisor ) and requested that I be contacted regarding the plans for my loan. Absolutely no attempt was made by JG Wentworth to remedy this issue prior to loan rate expiration. It also appears that they have blocked my access to the online portal containing all of my documents related to this loan. I was able to download the documents to substantiate my complaint prior to this action being taken.
Company Response: Closed with explanation

Timely Response

2017-09-25

Chester, VA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-09-07

Chester, VA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-31

VA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: I purchase my home through the XXXX XXXX XXXX XXXX. My mortgage loan is with J.G. Wentworth. Over the past couple of years, I have had an increase in health insurance premiums, prescription medication, real estate taxes, groceries and utilities. In XX/XX/XXXX, I contacted XXXX XXXX a housing counseling agency to see if I could possibly get help in reducing my mortgage payments. I have been working with XXXX XXXX, Housing Counselor. This agency is part of the US Department of Housing and Urban Development ( HUD ). All documents were submitted to J.G. Wentworth through XXXX XXXX XX/XX/XXXX I received a letter in XX/XX/XXXXstating that my request for a Standard Loan Modification was denied because I do not have sufficient income that would allow J.G. Wentworth to offer a modification. My total monthly income is {$2800.00} ( retirement & Social Security ) and my mortgage is $ XXXX monthly. My total expenses are {$3500.00} monthly. Any increase outside of what I have budgeted shortens any funds that I would need for my necessities. In XX/XX/XXXX, we submitted an appeal and have yet to hear if it has been denied or approved. My housing counselor has spoken to J.G. Wentworth on several occasions and each time she has run into a brick wall. I have also spoken with J.G. Wentworth and keep getting the run around. They will not provide the underwriters information and they denied the modification. I am current on my mortgage payments, but I dont know how long thats going to last. This is why I am trying to get a jump on my financial situation before its too late. I want to stay in my home. I do have the file that was submitted to J.G. Wentworth. I do hope that we can work together to get a reduced mortgage rate so that I may be able to continue to making my mortgage payments. If additional information is needed I can be contacted via email or @ XXXX. Your assistance is greatly appreciated.
Company Response: Closed with explanation

Timely Response

2017-08-26

Discovery Bay, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: Dear CFPB : I am trying to Refi to consolidate my debts so I can only have one payment : home mortgage. Company : J.G. Wentworth Date : Wed, XXXX XXXX 2017 XXXX XXXX PDT From : XXXX XXXX ( my loan officer / LO ) To : me ( my email ) Subject : Update on your home loan inquiry After this only one and initial contact, I could never contact my LO again. I left her emails and vmails but to no avail. I have NO idea where my loan is standing. I have to go to her Supervisor to obtain the Appraisal Report that I paid outside of closing. I think there is something " fishy '' about this LO. Why do you have to hide from me, your customer??? ( figure of speech ) Please help. I have NOT signed the closing paperwork yet, and I have the 3-day Rescission period to protect me, a borrower. May I ask you to intervene to find out why I am being left stranded. I will look for another company to Refi. Thank you very much, sir/ma'am, s/Borrower PS : to all borrowers out there, please DO NOT GO TO J.G.WENTWORTH TO OBTAIN A LOAN. SOMETHING " FISHY '' IS GOING ON WITH THIS COMPANY.
Company Response: Closed with explanation

Timely Response

2017-08-25

Bedford, TX

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I put a contract on a rental home in XXXX TX XXXX XXXX XXXX XXXX XXXX the contract price was XXXX. The house appraised for XXXX. I had recently refinanced my home at XXXX XXXX XXXX XXXX Tx. XXXX. I used J G Wentworthworth for this refi. I piad for the appraisal XXXX the inspection XXXX earnest money XXXX title company XXXX. My wife has a XXXX XXXX that had about XXXX in it. Being close to retirement we felt that we needed to move some of this money out of the stock market and into rental property. I withdrew XXXX from this account which cost us XXXX in taxes. The lender said that I needed to pay down debt to qualify because my income to debt ratio was too high at 48 %. So I paid down XXXX in debt to qualify. JGW said that the maximum was 45 %. As I find out now it is 50 %. All og this adds up to over XXXX. Numerous things happened during the review process that were very problematic that I will not go into right now. A closing was set for last Friday and I had a tenant ready to move in. She put the utilities in her name and made a special trip to XXXX to move in during the weekend with a load of her things. Well we did not close. I had to produce more documentation for JGW that I did. Closing was supposed to take place yesterday. Yesterday morning I got a message deom JGW that the loan was declined because I had been late on a mortgage payment in the last year. This was with JGW on my home. I have never been late on a mortgage payment in my life so here is the story. Back in XXXX my wife became seriously ill and required XXXX XXXX for an XXXX XXXX. They took out XXXX XXXX XXXX XXXX XXXX XXXX. The day she was taken to the emergency room I found and mail a pre labeled envelope on my desk to JGW. I mailed it thinking it was our mortgage payment. I then got a statement from JGW that I was due for one payment in XXXX. I sent in an automatic debt form to JGW to have the funds withdrawn from my account every month. Well little did I know that the envolope did not contain a mortgage payment but some insurance information or something she does not remember what. I went about my business taking care of my wife that almost XXXX thinking thaat everything was OK. Then I started getting mail from JGW and the government stating that I was past due. I called JGW and the man I spoke to said that the auto debit was not in force because the loan was past due when the auto debit was submitted. NO ONE AT JGW INFORMED ME THAT THE AUTO DEBIT WAS NOT IN FORCE BECAUSE OF THEIR POLICY. i MADE THE PAYMENTS THAT MINUTE OVER THE PHONE WITH THE FEES BEING WAIVED BECAUSE OF THE CONFUSION. i TOLD THE YOUNG MAN THAT I DID NOT WANT THIS TO GO AGAINST MY CREDIT REPORT. well WHEN jgw pulled the credit report they found a past due mortgage payment. I had told my loan officer at JGW from the start about this situation and also sent to him an explanation in writing. The loan officer said that he would look into it and get back with us. he did not. The seller refused to extent the contract because so many promises had been broken by JGW. Needless to say the contract has expired and now I am out over XXXX dollars because of JGW. I need help. I would like to file a complaint against JGW for their actions on this mortgage loan. No one should have gone through what my wife has gone through to get a mortgage loan with 25 % down payment. The loan officer is XXXX XXXX XXXX XXXX hi supervisor is XXXX XXXX XXXX my real estate agent is XXXX XXXX XXXX and the title company is XXXX XXXX XXXX officer XXXX XXXX XXXX. The cashiers check for closing has been at the title company since last Thursday. I thought that it is the policy of the FHA to use a common sense approach rule in situations like this. This is not common sense. I need help and I need it fast. I can not let this injustice be tolerated.
Company Response: Closed with explanation

Timely Response

2017-06-26

Stilesville, IN

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage

Complaint: On or about XXXX / XXXX / 17 I started investigating an IRRL. I scanned and sent info to start the process. After a couple of days I was told by the Rep that I would have to get a XXXX acct to get the lowest rate. I sent a msg on XXXX / XXXX / 17 that I was not going forward with this. I received a msg to do an XXXX which I did not do. XXXX XXXX env elope postmarked XXXX / XXXX / 17 with notice dated XXXX / XXXX / 17 that our credit had been pulled came in the mail while we were out of town the week of XXXX / XXXX / 17 . I see two things wrong here. Telling me to get the lowest rate I had to open a XXXX acct and pulling my credit before my consent.
Company Response: Closed with explanation

Timely Response

2017-06-05

Stafford, VA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-04-13

Buffalo Lake, NC

Settlement process and costs

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2017-03-01

Buffalo Lake, NC

Settlement process and costs

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-02-20

Cathedral City, CA

Taking out the loan or lease

Consumer Loan: Installment loan

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-13

Chula Vista, CA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: My Loan Servicer JG Wentworth did not pay my property taxes at all. Payment was due XXXX XXXX and penalty was due if taxes were not paid by XXXX XXXX. As of XXXX XXXX, the property tax is still unpaid. My escrow account information still shows the full balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Untimely Response

2016-12-05

Glen Burnie, MD

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-11-07

CT

Unexpected/Other fees

Other financial service: Debt settlement

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-25

Arbutus, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-13

VA

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: I received a telephone call from a representative from J. G. Wentworth Mortgage Co. on XX/XX/2016. He asked my questions about the homes that I have been looking at. I told him that the price was {$170000.00}. He asked how much my Social Security XXXX annual salary was. I told him that it was {$17000.00}. He asked was this all my income and I said yes. He did some calculation and told me that I do n't have enough income to purchase a home. I asked him was that true for FHA and USDA. He said that my payments could not be more than {$600.00}. He told me that the most I will be able to borrow will be {$75000.00} or less.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-05

Forrest City, AR

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Untimely Response

2016-09-28

San Buenaventura, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-09-12

San Antonio, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-02

Norfolk, VA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: My ( new ) mortgage servicing company ( VA insured loan ) has unilaterally raised my monthly mortgage payment by over {$200.00} ( an almost 20 % increase ), due to a " claimed '' shortage in my ESCROWS account.
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-08-04

Portland, OR

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I obtained a mortgage loan with JG Wentworth in XXXX 2016. I made a payment in XXXX, with an additional amount not be credited to Principal. The loan was transferred to XXXX with the first payment ( XXXX ) showing as being paid, but missing the Principal payment. When contacted, they stated that it would take up to 60 days to transfer the additional principal. I do n't feel that 60 days is a reasonable amount of time, since they were able to correctly apply and transfer the payment that was made in the same transaction.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-13

Bremen, GA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: I originally submitted this to the XXXX and the Georgia Department of Banking and Finance. The GA DBF responded that they had no jurisdiction, and recommended that I contact you. The original complaint follows : XX/XX/XXXX I moved to XXXX GA from California, and purchased a home. It was initially financed by XXXX XXXX. For the record, I have made every payment on time, without fail. XX/XX/XXXX J G Wentworth apparently purchased my loan or purchased XXXX XXXX. Since that time, I have had nothing but trouble with Wentworth. I am a XXXX Veteran, and as such, I pay no property tax to XXXX County. I have furnished Wentworth with the appropriate documentation certifying this. Today, for the fifth time, I was on the telephone with Wentworth, trying to get them to understand that I pay no tax. Why, you might ask, was I having this conversation? Once again I got my payment notice, and ascertained that my payment was going up, because of an escrow shortfall. The shortfall was due to the need to withhold for property taxes. After spending 25 minutes on the telephone with Wentworth 's representative, I asked to be transferred to her supervisor. After being on hold again, this time for ten minutes, a person purporting to be a supervisor came on the line. I explained to him the circumstances, and that I could not seem to get through to his representative that as a XXXX veteran, I do not pay taxes. His statement to me was that the law required them to hold in escrow an amount to pay taxes to XXXX County. By his own admission, I have provided them with the appropriate paperwork, and they have also spoken to the Tax Assessor for XXXX County, to the effect that there are no taxes due on my property. Also according to this " supervisor '' if Wentworth does NOT pay anything to the Tax Assessor, any money held in escrow would have to be refunded to me. I asked him why, when he had all the documentation necessary to verify that I do not pay taxes, would they then withhold an extra amount to taxes. His answer was that the law required them to. After chasing this circular argument for several minutes, I asked to speak to HIS supervisor. I was told that he could n't do that. At this point, I was so frustrated that I hung up.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-16

Washington, DC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: Currently, I am in a short sale process. I have a been trying to get a hold of my 2nd mortgage lender to proceed with the short sale. However, they are telling me, my real estate agent and the title company that they do n't have any information about my loan. Last year I started a short sale process, which I received the enclosed approval letter from the 2nd lender-Weststar Mortgage. However, do to the buyers and my previous real estate agent we were not able to go to closing. I relisted the property for sale earlier this year and we continued a new short sale process. Now, that we need the 2nd approval, we can not find the servicer or lender that has the 2nd loan. We have tried to reach to Weststar Mortgage ( who had the mortgage last year ) several times. They are not helping us and are being very rude about it. I have pulled my credit and no 2nd mortgage is reported. I went to XXXX and the MIN # is not pulling up anything. But, I am not able to sale because there is a 2nd mortgage recorded in XXXX XXXX and it 's showing up on the title search. No release has been issued for this loan. So, I am currently stuck with the and I 'm not able to sale. I am reaching out to CFBP for help. As I do n't know what else to do.
Company Response: Closed with explanation

Disputed: No Timely Response