The J. G. Wentworth Company

2019-11-06

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: In progress

Timely Response

2019-11-03

Lafayette Hl, PA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: In progress

Timely Response

2019-11-02

Collegeville, PA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: In progress

Timely Response

2019-10-28

Tarzana, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: In progress

Timely Response

2019-10-25

MD

Trouble during payment process

Mortgage: VA mortgage

Company Response: In progress

Timely Response

2019-10-22

Bellamy, VA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was paid
Company Response: In progress

Timely Response

2019-10-21

Alexandria, VA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: In progress

Timely Response

2019-10-04

Bremen, GA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I applied on a refinance mortgage loan with my existing mortgage bank J.G Wentworth - to eliminate the PMI cost. All the process was done online. My current loan had an escrow statement balance of {$3700.00} the homeowner insurance was paid for the entire year. During the closing process I asked several times if the escrow balance on my existing mortgage loan was going to be returned and when. They told each time that that was going to be returned to me after the current loan was paid off. So I proceed with the closing process, they send the closing disclosure and details. it showed the loan paid off amount of {$370.00}, the new loan amount and all the closing costs detailed. In the new escrow estimates included my 2019 tax payment amount and homeowner insurance reserve for 8 months. So all the numbers make sense, once again I asked to my loan processor and underwriter to confirm that the escrow balance on the old mortgage loan was going to be returned in full, they said. They also asked me to reach out to the customer service department for my existing loan, which I did. I also asked for the pay off amount to confirm the that the numbers shown on the Loan Disclosure, and the numbers matched. On XXXX XXXX we closed. Twenty days after the closing I contacted J.G. Wentworth and asked where was my money for my old escrow account, each time they refused to provide the amount, and they told it will sent after the apply the wire transfer and show the account Paid. After a month and half of waiting, I received a check for {$490.00} dollars. I immediately contacted them, spoke with a few supervisors and each time I was given a different story. One said that they had a note on the account that the customer requested the escrow to be netted to the payoff. I asked for a proof of that, they gave me the run around, once again. I told them that I had copies of all documents I signed, and I was NEVER asked if that was something I wanted to do. what makes me more upset is that I NEVER requested or signed any documents that indicated for my escrow to be netted with the payoff amount. I reminder that if they looked at the account notes, I called several times before the closing to asked on how long would take to get the money for the escrow balance. My other argument was that if they netted the escrow to the payoff amount, why my payoff amount didn't decrease? it was the same amount they provide all along and that this was never disclosed on the loan documents. I also reached out to the loan processor and adjuster ( keep in mind that this is the same mortgage company ). He said that they ( J.G Wentworth ) provided them with the payoff amount. the other said of J.G. Wentworth claims that they ( J.G Wentworth -- New loans ) asked to net the escrow with the payoff amount. During the closing process - No where in the documents indicated that J.G Wentworth " decided '' to net my escrow with the payoff amount without really crediting the {$3700.00} that I had or the {$3200.00} they took from my escrow account. Two weeks later they send me a letter that my account was sold to XXXX XXXX. I have purchased XXXX homes in my lifetime dealt with mortgage lenders but never in my life dealt with such dishonest bank. In addition to lied to a customer, they provided incorrect loan disclosure to keep money that didn't belong to them. if my payoff amount was {$370000.00} and that was what all the statements and documents had. what did they did with my {$3200.00}. they even charged interests for days that the loan was already they received a transfer amount and it took them a month to showed that the loan was " Paid '' I'm sure I'm not the first nor the last person that this dishonest bank stole from. If they do this to 100 or 500 customers with small amounts ( small for them ) they know, nobody will spend $ XXXX or $ XXXX to hire a lawyer. Obviously they do this often to provide false information and gain time to avoid for the customers to cancel the closing process. They took longer to process the paperwork to paid the loan and return what they felt to send out of my escrow of {$3700.00}. If you are thinking of doing business with J.G. Wentworth be careful they are the most dishonest bank out there.
Company Response: Closed with explanation

Timely Response

2019-09-13

Raymond, NH

Trouble during payment process

Mortgage: FHA mortgage

Complaint: J.G Wentworth Home Lending overcharged me, the homeowner, {$1400.00} premium mortgage insurance ( PMI ) over and above the FHA PMI requirements from XX/XX/XXXX to XX/XX/XXXX and refused to issue refund. Attempts to work with J.G. Wentworth from XX/XX/XXXX to date ( XX/XX/XXXX ) to request the refund have been unsuccessful. Supporting documents and formal request for the refund were sent but J.G. Wentworth refused to acknowledge and denied the responsibilities.
Company Response: Closed with monetary relief

Timely Response

2019-09-02

Arcadia, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-20

VA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I own 2 homes. Historically I lived in one and had the other set up as investment property and rented it out. I am being transferred by my employer to within 20 minutes of my other house and have had no tenants since XXXX, so I was refinancing it to change it from investment property to a primary resident. With then the plan to either rent out or sell the home I have been living in. I provided the lender JW Wentworth with all of this information. I provided all of my paperwork to prove eligibility within 2 days. Several days later we were ask again to send in all of the same documents that we had provided. Both my husband and I have credit scores over 800 and income of over 200k. With no negative marks on our credit. This should have been an easy close mortgage. We agreed on a XXXX refinance at 3.75 % with no appraisal required as the home is worth over 600k. This loan was to be 30 years fixed and no points. When the federal reserve lowered the interest rate, we requested to use the option in our original documents and also requested a reduction. After a lot of stalling, the reduced the rate to XXXX %, still with no fees, no points and no appraisals. The loan came back from underwriting that we were fully approved for credit wise and house wise, except that they wanted us in the house before we would close it. As we wanted some cash out to finish a few repairs and to move, this was not really possible. We were told by the loan officer originally that a letter from my explaining the situation, a letter from my employer and proof that the homes were over 200 miles apart would be all that was needed to show that it was going to be a primary residence. All of this was provided in the original packet. We appealed this and sent in proof that we had already change the address on several accounts, at our bank etc. The appeal came back that we needed to list it as a 2nd home and they could approve us. We were told that nothing would change in the terms. After another 4 days. we were called and told that we would now need a full appraisal and the terms would be changes since this was different. This has put us in an awful position as we clearly told them from the beginning that we need this loan closed before XX/XX/31. We will now be starting completely over with a different lender.
Company Response: Closed with explanation

Untimely Response

2019-08-13

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-06-20

Salton City, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: J G Wentworth missed my closing date by 5 days. I was finally informed that Wentworth did not service land lease properties, even though they knew from the beginning as stated on the purchase agreement, that the condo was on corporate leased land. That was the ONLY reason they gave. Escrow by this time was in it's fourth week, fees paid, deposits, inspectors, title and realtors, spending unbelievable amounts of time on the process. Leased land properties are very common in southern California and Wentworth cost everyone concerned thousands of dollars in time and money. This was through XXXX XXXX, executive membership program. Incidentally, recommended by Wentworth broker.
Company Response: Closed with monetary relief

Timely Response

2019-06-19

Euclid, OH

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: Lender : J.G. Wentworth. XXXX. On the 3days before closing CD, they disclosed {$43.00} a month for PMI and that was what I was expecting at closing. The final CD had {$58.00} per month. A {$15.00} per month increase surprise. I called the company and asked them to fix it. They said the only way to try was to stop the closing. I literally had moving trucks at the door waiting to close. So I couldnt delay closing I asked them to compensate me for the difference. They said no. That amounts close to {$2000.00}. I dont think its right to blindside me by increasing my mi payment at closing.
Company Response: Closed with explanation

Timely Response

2019-06-15

Louisville, KY

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Complaint: In XX/XX/2019 I was pre-approved for a home loan with JG Wentworth. XX/XX/XXXX I contacted XXXX XXXX with JG Wentworth to inform him that an offer had been accepted in a home. I proceeded to provide him with all the necessary information. I paid {$550.00} for an appraisal and was told it would be credited back at closing. After I was told the file had been submitted to underwriting late XXXX, I received no follow up or return phone calls inquiring about my status. Finally I copied XXXX XXXX colleague, XXXX XXXX and received a response of " that loan was denied. ". I asked for more information and received no response or phone calls. I am working with a new lender and have requested a copy of my appraisal as promised a month ago. I have yet to receive a response.
Company Response: Closed with explanation

Timely Response

2019-05-08

Bronx, NY

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: I sold my structured settlement payments to JG Wentworth. In XX/XX/XXXX I received a settlement of $ XXXX/month for 25 years ( from XX/XX/XXXX to XX/XX/XXXX ) and a lump sum payment of {$500000.00} due to me in XX/XX/XXXX. In XX/XX/XXXX I sold 36 payments for {$75000.00}, in XX/XX/XXXX I sold 24 payments for $ XXXX, in XX/XX/XXXX I sold 60 payments for $ XXXX, in XX/XX/XXXXI sold 36 payments for $ XXXX, in XX/XX/XXXX I sold 48 payments for $ XXXX, in XX/XX/XXXXI sold 83 payments for $ XXXX. I feel scammed, violated taken advantage off ripped off by this company and their lawyers. They took out a lien on my XXXX XXXX in XX/XX/XXXX claiming I owe them XXXX they sent me papers to appear in court in XXXX ( i live in the XXXX ny ) so I couldn't go because I couldn't afford a plane ticket and a lawyer and was bankrupt. I lost by default. In XXXX I tried to sell my XXXX to jgw but was told by a XXXX XXXX that he didn't want it so I tried XXXX, they told me we have a great relationship with jgw and will ask them to release the lein in california against your XXXX so we can buy it from you. I signed many papers from a California law firm and courthouse that I didn't understand. XXXX bought {$450000.00} from the {$500000.00} in XX/XX/XXXX and gave me {$170000.00} minus {$19000.00} I had to pay back to jgw. The only transaction that was approved by a judge was the last one, none of the $ XXXX monthly payment transactions were approved or seen by a judge. Please contact me for more information, I have copies of the contracts. Please help by reviewing contracts for wrongful doing, rip off etc.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-04-16

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-11

Philadelphia, PA

Closing on a mortgage

Mortgage: FHA mortgage

Complaint: In XX/XX/2018 I was approved for a mortgage with JGWentworth. On XX/XX/XXXX I made an offer on a property and the seller accepted. I have paid {$500.00} for home inspection, {$550.00} for appraisal and {$500.00} for deposit. On XX/XX/XXXX we were suppose to go to settlement but we didnt. I had to sign an extension addendum for XX/XX/XXXX which settlement still didnt happen. I was told I needed to pay down 4 credit cards in order to get approved for the XXXX grant. I then paid {$1000.00} total for the 4 credit cards. Another extension was signed for XX/XX/XXXX which didnt happen because they ( JGWentworth ) told me I had to pay off my car note {$380.00} in order to go to settlement. I then found out that we wasnt going yet again because I was short {$1500.00} I needed to close. A new extension was signed for XX/XX/XXXX and still didnt go to settlement. I spoke to my lender to find out how much exactly did I need. Mr XXXX told me I needed {$6100.00}, he asked how much did I have and I replied {$5500.00}. When then had the seller sign another extension for XX/XX/XXXX. I have the {$6100.00} I need to close and now its another problem. They wouldnt accept the {$3000.00} gift from a friend in order for me to close and the seller had her agent email me a termination of the contract so that she can put her house back on the market. Due to the negligence of JGWentworth I am out of my money. I have done everything asked of me to get this done. Everything I have paid in order to get this property. Its not fair my money was spent on a property that I dont have.
Company Response: Closed with explanation

Timely Response

2019-04-08

Baton Rouge, LA

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: I sold 132 annuity payments to J.G. Wentworth in XX/XX/XXXX, {$1900.00} each. Totaling {$250000.00}. I received {$30000.00}. I contacted them to see if we could renegotiate the deal but was told there was nothing they could do. The payments start XX/XX/XXXX and end XXXX. I was led to believe that the reason I received so little was because of the risk they were taking. There is no risk. The payments are guaranteed and insured. Even if I died before XXXX the payment would then go to a beneficiary. I feel mislead and ripped off. When I contacted them for copies of all the documents related to the deal, I was sent the wrong papers. I tried 3 times before giving up.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-04-03

Las Vegas, NV

Problem with cash advance

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: On XX/XX/XXXX at XXXX, I placed a call into XXXX XXXX XXXX to inquire about a approved {$800.00} pre-settlement loan. I was following up on a report from my bank XXXX XXXX who reported that when there was an attempt to collect the amount from the XXXX XXXX account, XXXX XXXX stated to me that there was XXXX amount showing for the XXXX XXXX 's account and the check I had received by mail from this Company was put on hold so, I immediately called the XXXX XXXX and asked why was that check put on hold and I was swiched over to a person who reluctantly gave the first name XXXX and claimed to be the company 's owner so, when I attemted to ask this gentlemen name XXXX about the {$800.00} approved check being frozen by my bank, he then in a hurried voice stated that his company was hacked and his holdings and funds were liquidated, and I ask him did they have insurance to cover their losses and his reply was " hey bud you and everyone else 's money is gone so what do you want me to do about it and you need to pay your bills and you will not need money, just pay your bills '', and I then feeling insulted has a patron who had filed a contract that both me and my attorney signed off on with this company replied to this individual that he would hear from my Attorney and I was going to report him to the prooer authorities and he respinded " go ahead, I don't care '' and I terminated the call whike trying to stay calm and collected. This Company was confirmed by XXXX XXXX XXXX that XXXX XXXX XXXX is a Co-Partning Company with XXXX. XXXX XXXX XXXX address given is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Pennsylvania XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-03-30

Collegeville, PA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2019-03-18

NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I took out a mortgage with J.G. Wentworth. I wont get int the numerous issues I had getting them to provide timely information, but on the day of signing, they provided me documentation with incorrect amount listed to go into escrow. The amount listed was short {$300.00}. They drew up new documents and I signed them one week later. Three weeks later, I receive my statement for my first payment. I reviewed the numbers and the amounts are broken out accurately on statement. I send them the payment the next day. The following day I receive notice that my account has been sold to XXXX XXXX. I called J.G. Wentworth and they assured me the payment sent to them would be forwarded to XXXX. It was. However, the information sent to XXXX did not include the updated escrow amounts and thus, just over {$300.00} was not included in the escrow payment, but rather applied to the principal. That is twice that J.G. Wentworth has mad errors in regards to my mortgage that if I had not found could have left me in serious financial trouble down the road. This is simply unacceptable. Please note, I have contacted XXXX and have straitened this issue out with them. XXXX was very helpful in resolving this issue. However, the next customer of J.G. Wentworth may not be so fortunate. One point of interest to me is that J.G. Wentworth & XXXX have the same mailing address for their loan payments. My guess is they are one and the same company, or at least subsidiaries or otherwise connected. Thank you for your time.
Company Response: Closed with explanation

Timely Response

2019-03-07

NH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Complaint against JG Wentworth Mortage/Home Lending On XX/XX/19, I made a payment to my Mortage company that was significantly larger that the amount due. My expectation was that this would follow the normal process, and the excess would be applied to principal. Instead, JGW took the excess, and considered it a forward payment on XX/XX/XXXX. Upon seeing the mistake on their website, I contacted them, and was assured that the mistake would be corrected. It was not, and 4 more contacts were made in XX/XX/XXXX, and in each instance, I was assured that the problem would be corrected. On XX/XX/19, I was told that their computer system was incapable of making this change, and that they could not correct the error. Although this may seem like a minor problem, please note that I made several principle payments in XX/XX/XXXX, and my monthly interest cost has dropped from {$1300.00} to {$900.00}, so XXXX is awarding themselves {$400.00} for their incompetence. Their customer service in this situation has also been horrible, they make promises to call me back with resolutions, and never do, and when I submitted an e-mail about the situation, they failed to provide a suitable response.
Company Response: Closed with explanation

Timely Response

2019-01-29

Mabank, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX at XXXX XXXX a qualified written complaint letter with all emails, web service inquiries and faxes sent to date was mailed via priority mail express overnight service to the following address : Attn : Complaint Management, XXXX XXXX XXXX, XXXX, NJ XXXX. Package was sent with signature requested, a scheduled delivery date of Wednesday XX/XX/XXXX XXXX XXXX, and USPS Tracking # XXXX. Below is the qualified written complaint letter. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - To Whom It May Concern ; Please find enclosed everything that has been sent to date to J.G. Wentworth for investigation of my notifications of error. This letter is a qualified written complaint. A notification of error was advised to J.G. Wentworth on XX/XX/XXXX via phone. As of XX/XX/XXXX there has no indication of resolution with the response that the error is still being researched. On XX/XX/XXXX ; XX/XX/XXXX ; and XX/XX/XXXX, ACH draft withdrawals in the amount of {$3600.00} on each date were sent from my XXXX checking account directly to J.G. Wentworth and were not applied to loan XXXX which is property address XXXX XXXX XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I alerted J.G. Wentworth that ACH payments were made via phone and was advised to fax my banking statements for investigation of this notification of error. I was advised to title the subject line as payment verification. Banking statements for XXXX, XXXX and an XXXX mobile copy of XX/XX/XXXX ACH withdrawal were faxed to ( XXXX ) XXXX ( loan workout department ). Fax information was sent on XX/XX/XXXX as follows : XXXX XXXX ( XXXX XX/XX/XXXX {$3600.00} payment verification ), XXXX XXXX ( XXXX XX/XX/XXXX {$3600.00} payment verification ), and XXXX XXXX ( XXXX mobile copy of XX/XX/XXXX ACH withdrawal ). On XX/XX/XXXX, I called J.G. Wentworth and was advised that the statements were received and were being researched with me to receive notification of error status on or by XX/XX/XXXX. Also, on XX/XX/XXXX, I sent a Web Service Inquiry with reference number XXXX submitting the same information that was faxed on XX/XX/XXXX and requesting the notification of error be addressed, so that I could make the XXXX payment as the representative on the phone advised me that only a payment of {$13000.00} could be made. On XX/XX/XXXX, Web Service Inquiry with reference number XXXX advised via Staff Account XXXX XXXX that my inquiry is being acknowledged and is being researched at this time with an anticipated 10 day response time. Due to not receiving a status update as well as XXXX banking statement being released, I resent banking statement faxes on XX/XX/XXXX. Faxes were sent as follows : XXXX XXXX ( XXXX XX/XX/XXXX {$3600.00} payment verification ), XXXX XXXX ( XXXX XX/XX/XXXX {$3600.00} payment verification ), and XXXX XXXX ( XXXX XX/XX/XXXX {$3600.00} payment verification ). Also, on XX/XX/XXXX, Web Service Inquiry with reference number XXXX was created providing notification of error and requesting resolution as well as request for information of how to make my XXXX payment. On XX/XX/XXXX, Staff Account XXXX XXXX via Email replied to Web Service Inquiry with reference number XXXX noting inquiry is acknowledged and being researched with an anticipated 5 day response time. On XX/XX/XXXX, I called and was advised the faxed payment verification information/notice of error was just received on XX/XX/XXXX with research anticipated completion on or by XX/XX/XXXX. On XX/XX/XXXX, Web Service Inquiry with reference number XXXX was created, " I am unable to view e-Docs. This needs addressed and/or disable with all documents mailed to me. '' On XX/XX/XXXX an additional Web Service inquiry of reference number XXXX was created to advise that prior reference question of XXXX is stating resolved which is incorrect. On XX/XX/XXXX, additional information was uploaded of banking statements to Web Service Inquiry with reference number XXXX. I called on XX/XX/XXXX and was advised that customer service is the only department able to assist me and should forward my documentation via email to be researched. An email was created and sent to XXXX with notification of error, providing supporting banking statements, and request for status. This email was noted as question reference # XXXX. Also, Web Service inquiry of XXXX was updated to resolved due to being able to view online Documents. On XX/XX/XXXX an email was sent to XXXX advising of notification of error, providing supporting banking statements, and request for status. This email was noted as question reference # XXXX. Response by XXXX XXXX was that my inquiry was acknowledged, being researched and should have an anticipated 10 business day response time for question reference # XXXX 's issue. XXXX XXXX on XX/XX/XXXX at XXXX XXXX responded to question reference # XXXX. She advised that J.G. Wentworth is unable to locate the payment and requested a copy of the front and back of my cancelled check or if a bill pay service was utilized to request a copy of the electronic transmittal form or front and back of cancelled check. Ms. XXXX advised that copies of bank statements are not sufficient proof that funds were received and will not be accepted. Upon receipt of this information, we can determine if we received the funds. I was advised to fax the information to XXXX, Attention : Research Department. On XX/XX/XXXX, an email was sent to XXXX, XXXX, and XXXX with attachments of banking statements and electronic transaction forms for XXXX, XXXX, and XXXX, notification of error and request for information of status. Email sent to XXXX failed to send. An email from XXXX advised of Question Reference # XXXX was created with anticipated response of 24 hours. An 18 page fax was successfully sent on XX/XX/XXXX at XXXX ( GMT ) with my banking statements as well as the electronic transmittal forms for each payment. On XX/XX/XXXX, Web Service inquiry of XXXX was addressed by XXXX XXXX via email advised at XXXX XXXX that copies of bank statements are insufficient proof that funds were received and will not be accepted. I was advised to fax information to XXXX, attention : Research Department with a copy of the electronic transmittal form. On XX/XX/XXXX, I sent an email to XXXX with notification of error, supporting banking statements and electronic transaction remittal and requesting information of status which resulted in question reference # XXXX. An email was also sent on XX/XX/XXXX to XXXX with notification of error, supporting banking statements and electronic transaction remittal and requesting information of status which resulted in question reference # XXXX. Question Reference # XXXX and # XXXX advised a response should be received within 24 hours. On XX/XX/XXXX, Web Service inquiry of XXXX was created advising of notification of error, providing banking statements and electronic transaction remittals, and requesting information of status. As of XX/XX/XXXX, I have received no indication of investigation of notifications of error researched status. I called J.G. Wentworth on XX/XX/XXXX and made my XX/XX/XXXX and XX/XX/XXXX payments which are due but was advised these payments will likely be applied to my XX/XX/XXXX and XX/XX/XXXX payments which were made by ACH and are not being recognized at this time. Please investigation my notification of error and correctly apply my XXXX, XXXX and XXXX payments as well as the two payments for XXXX and XXXX made today. Please investigate and correct the ACH payments as well as provide documentation that the payments have been correctly applied. Please correct my credit report upon recognition of my notification of error as well as waive my late fee for XXXX as I was unable to make the payment due to " research '' of the notification of error. I am requesting additional information regarding your investigation/research findings to be made in writing as well as any additional information needed to correctly address my notification of error as well as advise me how to proceed forward. My bank advised they would be willing to have a three way call to answer any questions regarding the transaction you may have to assist with your research. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -End of Letter, below is additional information On XX/XX/XXXX, I received an email from XXXX which confirmed payment was received and processed on XX/XX/XXXX in the amount of {$6600.00} but applied to month due of XX/XX/XXXX. Payment was for XX/XX/XXXX andXX/XX/XXXX as prior months of XXXX, XXXX, and XXXX were paid via ACH from my XXXX banking account to J.G. Wentworth and are not being recognized by J.G. Wentworth at this time.
Company Response: Closed with explanation

Timely Response

2019-01-03

Alexandria, VA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response