TD BANK US HOLDING COMPANY

2016-02-09

Metairie, LA

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-09

Boynton Beach, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-09

Finksburg, MD

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: Dear CFPB, I had a checking account with TD bank, which seems like was overdrawn by error. I had linked my TD Bank to my XXXX credit card. By error it seems like the software submitted multiple ACH requests. I learned from TD bank that I was negative ~ {$200.00}, however, in less than 4-5 weeks, TD bank charged me more than {$250.00} in fees. They sent this amount to collection and closed my account. I am XXXX years old. I had only XXXX checking account. I am kindly requesting TD bank to please reopen my account and please remove the fees. I want to pay the overdrawn amount ASAP. Please ask the collection agency to not send this to credit agencies, otherwise it will damage my credit history. My credit score was close to XXXX, which now might have been damaged significantly. I will greatly any help from TD Bank. I was traveling XXXX XX/XX/XXXX to XX/XX/XXXX. XXXX XXXX has already removed all Fees associated with these ACH debits. I apologize to TD Bank. I will greatly appreciate if you can help here. Thank you.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-09

Great Neck, NY

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-08

Brant Lake, NY

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-08

San Diego, CA

Shopping for a loan or lease

Consumer Loan: Vehicle loan

Complaint: I had a XXXX XXXX in XXXX Arizona run my credit and issue a auto loan to my cousin without my consent. They ran my credit in XXXX/XXXX/2015 and I never signed any consent for them to do so. I did not find out until XXXX XXXX sent me a letter stating that I had a new auto loan with them. As a result of XXXX running my credit TD Auto Finance XXXX XXXX XXXX XXXX XXXX MI XXXX also ran my credit without my consent.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-07

PA

Deposits and withdrawals

Bank account or service: Checking account

Complaint: TD Bank has charged an overdraft fee for a situation in which we make a check deposit minus " cash ''. If there is not a balance in your existing checking account ( pre-deposit ) to cover the " cash '' portion that you are taking from your deposit, they charge an overdraft fee. I understand that technically you are taking money off of a check that has not yet cleared so essentially you are taking withdrawal from you checking account but that is NOT explained to you at the time you are standing with the teller making the transaction. You do n't find out until you see the overdraft fee and call the bank to understand where its coming from. The complaint is regarding a deceptive practice. Its fine if the policy is as it is but it should be the teller 's responsibility to tell the customer that they do n't have the money in their checking account to cover the withdrawal so they can either choose to take it against an alternative account that has the funds or they can take a lesser amount so they do not incur the fee, otherwise they will incur the fee. TD Bank does not do that at the point of the transaction which is just a way for them to collect a fee.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-07

Weston, CT

Credit decision / Underwriting

Mortgage: Home equity loan or line of credit

Complaint: My wife and I applied for a HELOC with TD Bank back on XXXX XXXX 2016. We filled out an application and then proceeded to provide all the necessary information they required i.e. income verification, XXXX, XXXX, place of employment etc etc.. Both my wife and I have excellent credit. They then sent us a appraisal performed by " XXXX '' which came back at {$450000.00}.. I then asked why the offer was {$69000.00} when their website calculator using our current debt of XXXX and their appraisal of {$450000.00} came back at {$97000.00}. The processor said, " good question '' let me ask our lender ( underwriter ). The processor came back an said because our appraisal came back at {$380000.00}, which blew my mind since I was holding their appraisal in my hand ... Besides the fact that when we did our refi a few months back ( XXXX ) our mortgage holder appraised our house at XXXX More in line with the {$450000.00} TD Bank originally sent us.. When I asked where the {$380000.00} came from all our correspondence stopped.. Yesterday, my wife and I received yet another appraisal from TD Bank to show the {$380000.00} they claimed and then proceeded to tell us that we now do n't have enough collateral for a HELOC.. almost a month after our application was submitted. Our big issue is why was there two appraisals done and why was the first appraisal that they ordered not considered. Our house has NEVER been appraised that low, and quite frankly do n't understand why a second appraisal was needed. TD Bank who claimed on both their commercials and website and all correspondence that they sent to us that they are " America 's most convenient bank and they pride themselves on delivering legendary Customer Service ''. At this point I would have to seriously disagree. Why all of a sudden communications just stopped and when I went to our local branch the loan officer who originally helped with the loan as very confused as well.. So now both the processor and loan officer are confused why the first appraisal was not considered. Then I find out through the local loan officer said our loan shows " Denied, due to not sufficient collateral '' which was news to both, my wife and I AND our loan officer especially even at {$380000.00} our loan to equity at .90 % of appraisal still comes in at {$33000.00}. It seems very convenient for TD Bank to have appraisals done until they get the $ $ amount they want before moving forward. How can an full appraisal done inside and out back in XXXX come in at {$440000.00} and two `` drive by '' appraisals 6 month 's later come in at {$450000.00} on XXXX XXXX and then a second one at {$380000.00} on XXXX XXXX ) Something just is n't right.. the first one was much more in line with our current mortgage holder 's full appraisal as opposed to a {$60000.00} difference in 6 months ... Both of these appraisals did n't take into consideration the XXXX. We also have a XXXX that they would not know about and a bedroom XXXX ... We " just '' completed a new front porch XXXX. All these features would put this house easily in the {$400000.00} 's. There just should n't be this kind of stress or pressure when applying for just a HELOC, with excellent credit and the fact that our government shows daily ads how they want to help homeowners save money with debt consolidation. Yet we get TD Bank denying their own appraisal and asking for as second one.. Why send us BOTH in the mail if you are not going to use it.. and why is there a {$72000.00} difference between the two within 15 days??? Very disappointed that this bank with claims of " great customer service '' has left us feeling very very frustrated ...
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-05

Berkeley, NJ

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-05

Ft Trumbull, CT

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-05

Lake Worth, FL

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-04

Gloucester City, NJ

Shopping for a line of credit

Consumer Loan: Personal line of credit

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-04

VT

Credit decision / Underwriting

Mortgage: Home equity loan or line of credit

Complaint: We have an existing HELOC with TD Bank and they are sending us a lot of paperwork to review our loan. which is secured against our house. The problem is as follows : sending paperwork to the wrong address after we corrected it so we did not receive it. Sending us an email only on the XXXX. stating we have until XXXX XXXX to provide a lot of documents or they will term our loan out. I believe it is a loan they call XXXX, a term used within TD, which does not have an expiration date on it. So the contract was written incorrectly, in my estimation only. They are trying to push clients to terminate these loans and refinance. This is not our fault. XXXX should be looked at as a separate matter. We paid off our corporate loan, our HELOC on our second home, and maintain over {$700000.00} balance cash in the bank from the sale of that home. We were told our credit score was XXXX when in actuality it is XXXX, XXXX and XXXX. Also they said there is a judgement from XXXX XXXX ( which is incorrect ) for {$740.00}, which is a ridiculously small amount to bring up when compared to our timely payments on XXXX different accounts. We are working to have that eradicated. Even with that satisfied judgement my scores were that high. In the last five years we had XXXX late payments to TD on our mortgages, never delinquent. At this point, we owe {$100000.00} on a {$300000.00} credit line ( which we want to keep open ) on our HELOC and {$360000.00} primary mortgage which is secured by a property of {>= $1,000,000} with a {$700000.00} savings account. I want to keep our HELOC and not be forced out by TD. I have asked for a copy of the original contract that says they have the right to review it after 5 years and am yet to receive it.Their suggestion was to take our {$700000.00} of savings, put it with their wealth management team and be charges 1.4 % management fee per anum and then they would give us a {$300000.00} line against our stocks. It seems like a large conflict of interest and somewhat risky. I do not see where we have done anything wrong. I am XXXX, near retirement, and I want to keep that line to start a XXXX in Vermont. Incidentally, if they term us out, it will be a fixed payment over 10 or maybe 20 years but an interest rate of over 5.2 % and we are currently paying 3 %. But it is a fixed payment where we could not pay early or re-borrow again. It is an entirely different structure and would indirectly force us into not managing our money they way we want to.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-04

NJ

Billing disputes

Credit card:

Complaint: i had to call 4 times this morning to make a payment first 3 time s they put me on hold with no explanation for 20 minutes. no apology. nothing. they think i can wait and 2 said they would not. i want something for my inconvenience. or i will be unable to use the card. horrible CS. no interest or a XXXX dollar credit and investigate.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-03

Brentwood, NY

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-03

Yonkers, NY

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-03

Chicago, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-03

Staten Island, NY

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-03

Columbia, SC

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-02

Blackbird, DE

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-02-02

Lewiston, ME

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-02

Washington, DC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-02

San Leandro, CA

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-02

Boothwyn, PA

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-01

North Tunbridge, VT

Cash advance fee

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response