TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 121
2018-04-26
NJ
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: My wife And I currently have a TD Bank Line of Credit last advance dated XX/XX/XXXX. We dealt with the TD Bank branch in XXXX XXXX XXXX XXXX, N.J. I will post a copy of that agreement. My wife recently noticed that the principle on the monthly payments was not going down despite making payments well in excess of the minimum on the bills. We have always done this on other loans and mortgages to save finance charges.
When she checked the bills, she noticed that in fact, she had been paying {$100.00} to {$300.00} more per month, but that this entire amount was going towards finance charges, and none of it apportioned to principle in any way. Now, the bills we receive are difficult to interpret, but I can not understand what is occurring.
By way of some background, we live on pension income, and the dates we receive those payments do not easily coincide with the due date for these payments. Mty wife tried on XX/XX/XXXX to get the due date changed by a couple of days so we could make the payments before due. A XXXX told us that they can not do that ; and besides we have the 15 day grace period so not to worry about it. My wife does worry about these things, and again spoke to a XXXX on XX/XX/XXXX about this request ; he also told her not to worry about the late payment due to the grace period. On XX/XX/XXXX a XXXX also told her the same. As you can see, my wife kept asking. XXXX also spoke to a XXXX later with the same result.
When my wife discovered this problem with finance charges on XX/XX/XXXX she called XXXX and explained this new issue about not being credited with payment towards principle, and XXXX stated this must be a mistake. We had always known, for many, many years, that payments in excess of the minimum are to be applied to the principle.
She told us that the bank would do an audit to find out why this was occurring & we would get that within 10 days. XXXX told her to just pay the minimum {$560.00} until this was corrected. On XX/XX/XXXX, after waiting for this audit, we called the main office and spoke to a XXXX at XXXX who was unaware of any audit but gave us this convoluted explanation that seems to be that because we were : late on our payments, we owed the last late month finance charge, PLUS the current month finance charge. This is why we never get to the principle. I asked about this so called grace period that apparently has no grace in it, and he said that that grace period does not forgive the so called late payment re : finance charges,.
This was the very first time anyone ever mentioned this element of their grace period. Now there may be language somewhere about this, but I read the note we signed and did not see any reference to this exception that was intelligible to a layman. I did receive a 1 year statement of our payments from this XXXX ( enclosed ) that shows our over payments and the finance charges with no principle applied. Again, there should be full and clear disclosure of these penalties to the consumer, and employees need to be aware and clearly explain these policies. Clearly all those employees we dealt with either did not know of the policy ( I believe this ), or they were all intentionally misleading we consumers. XXXX was truly surprised at what she saw on our records when we spoke to her in XX/XX/XXXX ; I do not believe that she was lying either.
I feel TD bank engages in deceptive banking practices by obfuscating policies in legal gobbledygook that no one would reasonably understand, and fails to ensure consumers are informed in the true sense of the word. I feel TD bank deliberately does not train their employees in these policies in order to make profit based on the ignorance of consumers, and clearly does not practice ethical business. Their grace period is a sham. I also have to wonder how many other people have been getting cheated across the country by this non existent grace period, and finance charges that are fraudulent ; clearly the verbiage in their agreements is intentionally designed to create circumstances that are confusing to consumers, and line their own pockets.
Remedy Requested I am asking for an audit of all my payments to TD bank dating to XX/XX/XXXX to discover how much money in fraudulent finance charges TD bank has collected. ( previous lines of credit should also be audited dating back several years before this particular advance in XX/XX/XXXX ). I believe they owe us that money, plus reasonable interest.
I am asking that their billing form include a field for Amount to be applied to principle ) for those of us who want to ever actually pay off these loans. As of now, this option does not exist. We had always known that payments in excess of the minimum are to be applied to the principle.
I am asking that if this policy about collecting finance charges in advance of the next payment, even when it falls within their own grace period.is actually legal (??? ), that it be explained in clear language. Because this is such a key point, a separate initial block should be on the agreement that documents that they not only read the policy, but were briefed on it by an employee.
I am asking that the entire agreement be reengineered and that the misleading legalese be translated into consumerese.
I am also asking that the grace period be fully and completely explained, including ALL penalties for late payments.
Company Response: Closed with explanation
2018-04-26
Lakewood, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-04-26
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with non-monetary relief
2018-04-26
Homestead, FL
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with explanation
2018-04-26
Rockaway Beach, NY
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Closed with non-monetary relief
2018-04-25
Gloucester City, NJ
Wrong amount charged or received
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: TD banks cash machine is shorting eople out of their money
Company Response: Closed with explanation
2018-04-25
TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: TD Auto Finance has done a hard inquiry on my without my authorization
Company Response: Closed with explanation
2018-04-25
NJ
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Complaint: Someone stole my cards one of which was a td bank card. All other consumers helped me promptly, but tdbank denied my claim twice even after police report was filed. They offered no assistance with trying to find the person responsible. I asked why wasnt provided a photo? The manager said they cant show pictures of the person who has taken money out my account. As if they are protecting the person or protecting themselves from not securing the money I placed in the bank to be safe from being stolen. Ive banked with them several years having no problems and now all of a sudden Im a bother to them. They were more than happy to assist me into banking with them, but cant help a customer get compensation for their money.
Company Response: Closed with explanation
2018-04-25
Garrett Park, MD
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Complaint: XX/XX/XXXX around XXXX ET. I walked into a TD Bank branch, located at XXXX XXXX XXXX, XXXX, MD XXXX, to make a cash deposit to cover some negative balances on my accounts [ including the charged-off ones ] as instructed by TD Bank customer service. A teller, XXXX, greeted me and my husband and offered to help look into the issue since it's not easy to locate the charged-off account in order to divide the money and deposit the correct amount into the right accounts. XXXX then asked XXXX XXXX, a store assistant manager NMLS ID # XXXX to help me print the new debit cards. XXXX, who didn't greet us nor smile, reviewed the accounts and saw the negative balances and started asking about the reason why they went negative and how did I manage to open that many accounts. I showed him the installment agreements with the collection agencies [ XXXX and XXXX XXXX ] and walked him through each account. After satisfied with the document, he, then, printed out two debit cards which he dropped one form his hand and landed at his feet. He didn't make any attempt to pick it up so I decided to pick it up because we were in the hurry. At this point, we're not sure if he doesn't like XXXX people or just doesn't like any people but we can conclude that he has very poor interpersonal skills. I also asked for the international wire transfer instruction so my family can send me some money.
XX/XX/XXXX around XXXX ET. We went back to the same location to make a wire transfer out to my husband brokerage account and was hoping to find XXXX there since he already knows all the situation about the accounts. XXXX, XXXX, and another female Teller greeted and welcomed us into the branch and offered to assist with the cash deposit. I told XXXX that I need to make a wire transfer out and showed him the form from XXXX with all the information TD needs in order to complete the task. XXXX turned to the female Teller and asked her if Tellers are equipped for this task. The lady told him that a Banker will have to do it for me. XXXX said he'll grab XXXX for us as soon as he can get his attention. We waited for XXXX for a few minutes and was waiting for him to say Hello and ask us to sit in his office but nope, we were wrong. My husband even said hi and was ignored by him. XXXX told him that we were waiting for him. XXXX walked to us and asked what can he do for us. I told him that I would like to make a wire transfer out to my husband brokerage account. He, then, referred us to XXXX and walked away without saying anything else. XXXX invited us to sit at her desk and filled out the form then asked me to review to check if there is any mistake before she gets XXXX to approve the transaction. XXXX disappeared into his office for a while and came back to me a few times to ask some funny questions that XXXX made her ask me, for example, " how did you make the deposit? ", " Was it a cash deposit? ". I noticed that something does not make sense is going on, so I grabbed the document and search for the pictures of deposit slips that my sister sent me, and walked to his desk so XXXX does not have to walk back and forth between his office and her desk. He asked me where my sister lives and where did the money come from, imagine a scene from The Office when a boss is leaning in his chair while questioning his employee [ s ], that's what it looks like. He also asked how did my sister manage to make a deposit from branches from other States if she lives in Virginia. I was not sure since I didn't ask my sister if she asked someone to make the deposit for her. He also said that he can not approve this because yesterday I told him my mother is the person that gon na make a wire transfer from XXXX. I explained that it would take longer for them to do it, they asked my sister to send me some money instead so I don't have to wait but I did not know how my sister handled the situation. I asked XXXX if he wants to talk to my sister or look at the cash deposit slips that she sent me. XXXX refused to do both and said he can not approve something like this. My husband, then, stepped into the room and ask if there's a problem. XXXX said the deposits look suspicious and did not match with what I told him yesterday. My husband said he understand that TD Bank would like to know the source of money and asked if TD Bank has any system in place to check each cash deposit into my wife account and if there was anything suspicious about them or if someone blackmailed the person and manipulated him/her into making these cash deposits, the branches that took the deposit or headquarter should've raised the red flag already. Now that the cash deposit is settled in the account, my wife should have all the rights to do with them as she wishes. XXXX, then, went on and on and on about his theory and refused to approve this wire transfer for me. We fed up and thought this is a waste of time and energy to prolong this pointless argument because no matter we said, it simply did not sit well. We even wonder if he could hear us at all.
Company Response: Closed with explanation
2018-04-25
NY
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I recently opened an account with TD bank and would like to notify your agency of what i believe to be a malicious and financially crippling process TD has instituted on its consumers unlike any other bank Ive experienced. TD now has a rule that they will accept pending transactions not manually processed at any point in day monday to Sunday but will not credit deposits in the same manner causing SIGNIFICANT overdrafts to customers even if funds are directed on the same business day. As a business owner sometime i have unexpected expenses that hit the account but will immediately transfer or post a deposit to resolve but TD will hit me with a {$35.00} fee even if funds are resolved that day setting off over drafts of multiple items after by setting priority to debits and not credits. In 60 days i have endured {$490.00} in fees that are completely unaffordable and can only imagine the hardship this causes for other individuals with not as much income as me. Im just paying TD to do what any normal bank does at close of business. This is absolutely malicious and unbelievable actions by a bank. My understanding is this process is new. Please assist, i cant afford to continue on like this.
Company Response: Closed with explanation
2018-04-25
Rosenhayn, NJ
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2018-04-25
Dix Hills, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with non-monetary relief
2018-04-25
Colts Neck, NJ
Problem when making payments
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: ON XX/XX/XXXX I ORDERED A XXXX XXXX XXXXXXXX ITEM # XXXX AND A 24 MONTH XXXX SUBSCRIPTION TOTAL XXXX ITEM WAS LOST IN TRANSIT COULD NOT BE FOUND I CANCELLED THE ORDER I WAS GIVEN A CANCELLATION # XXXX NOW I AM GETTING BILLED FOR THE FULL AMOUNT I TRIED CALLING XXXX FINANCING WHICH IS TD BANK THEY TOLD ME TO MAKE MY PAYMENTS ON TIME TILL THEY CAN STRAIGHTED THIS OUT WHY SHOULD I MAKE PAYMENTS ON SOMETHING I NEVER RECEIVED.
Company Response: Closed with monetary relief
2018-04-25
Gaithersburg, MD
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2018-04-24
Dover, DE
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2018-04-24
Naples, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I received an offer in the mail from TD Bank : Open a TD Convenience Checking account and earn {$150.00} when you receive direct deposits totaling {$500.00} or more within 90 days. Even though it was addressed to the former resident who hasnt lived at this address for 5 years, on XX/XX/XXXX I took the mailer to the local TD branch to see if I qualified to meet the requirements for the offer. I showed the bank rep ( I believe the persons name is XXXX XXXX ) the mailer, and after he did some research, he said that I qualified, so I opened an account and then set up direct deposit. After 90 days, I hadnt received the {$150.00}, so I called the bank. XXXX told me that it could take up to 125 days from account opening to receive the offer. On XX/XX/XXXX, I still hadnt received the {$150.00}, so I called the local bank and spoke to XXXX again. This time, she told me that since my wife once had an account with TD Bank, that I did not qualify for the offer. The person that had opened the account for me told me that I did qualify. It is not my responsibility to verify if I qualify for the offer ; it is theirs and they should perform their due diligence before telling me that I qualify.
Company Response: Closed with explanation
2018-04-24
CA
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Overcharged for something you did purchase with the card
Complaint: On or about XX/XX/XXXX a purchase of XXXX dollars was made via the internet. not using the internet and only using the card at the store once and then paying it in full i switched to paperless billing. a family member used it for the XXXX dollar purchase and not knowing the paperless bill was going to the spam file. after some investigations on XX/XX/XXXX agreed after spending 3 hours on the phone to pay the XXXX bill they told me that they would debit my ATM card for the original XXXX plus interest and late fees. I agreed and told them to cancel my account and I was done with target. on XX/XX/XXXX i again received another bill stating that i owed XXXX sent out from target XX/XX/XXXX after calling them again and spending 2 hours on the phone they explained that i now owed them over XXXX.
When i looked at the statement they did not as was explained that they would debit my card the original XXXX and after speaking with the dispute dept said that the target rep made a mistake. when asked if i could just pay as agreed due to their mistake the XXXX they refused and stated that i needed to pay XXXX
Company Response: Closed with monetary relief
2018-04-24
Abington, MA
Managing an account
Checking or savings account: Savings account
Problem accessing account
Company Response: Closed with explanation
2018-04-24
Foothill Ranch, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Thank u cfpb for ur excellent work without cfpb financial institution will XXXX off the consumers and sadly and disgustingly this administration is doing only that which is allowing the financial industry to go back to cheating and XXXX off government and tax payers for their benefit please dont allow XXXX to distroy what president obama and XXXX XXXX did.
Now my issues in a month of XXXX and XXXX I made purchase and return and some extra return so those extra returns should offset the remaining balance I have all of my recept and it doesnt make any sense why I still have a balance of {$26.00} I tryed the customer service but as usual the way they calculate is only to their benefit and i have to pay this so when I disagree they keep repeat what is in the statement so the represanative wasnt willing to listen to me kept cutting me off and just repeat the statements so I wasnt getting anything from her I hung up.
Company Response: Closed with explanation
2018-04-24
Coffeetown, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Company Response: Closed with explanation
2018-04-24
Astoria, NY
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Company Response: Closed with explanation
2018-04-24
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-04-24
Port Orchard, WA
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Problem with customer service
Company Response: Closed with explanation
2018-04-24
Homestead, FL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2018-04-24
Kings Park, NY
Opening an account
Checking or savings account: Other banking product or service
Confusing or missing disclosures
Company Response: Closed with explanation