Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 68
2017-09-30
Council, NC
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: To Specialized Loan Servicing / XXXX XXXX XXXX XXXX XXXX, Please verify that there are no other existing versions of the alleged note other than the two you have supplied to us. We desire that there be no more surprises of differing notes.suddenly appearing. If you are holding other copies that are different in any way, shape or form from these two copies claimed to be the copies of original note please send these to us now..We hope for your cooperation in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-29
La Pine, OR
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-29
MO
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: The second mortgage was discharged in a chapter XXXX bankruptcy in XXXX and the debt was not reaffirmed. In XX/XX/XXXX, I reached out to the lienholder and offered a settlement of the debt. On XX/XX/XXXX, we submitted a complete review packet to the lender. On XX/XX/XXXX, the lender flatly refused the settlement offer. On XX/XX/XXXX, a new settlement offer was submitted to the lender. On XX/XX/XXXX, " XXXX, '' our Single Point of Contact, said that they would likely counter to {$15000.00}. I requested they put that in writing, and they never did. On XX/XX/XXXX, they flatly denied the settlement offer again, and directed us to call XXXX XXXX with any questions. We submitted a third offer and they flatly denied it again in XX/XX/XXXX. A fourth offer and fifth offer were not reviewed - the lender confirmed receipt of documents, then days later sent denial letters based on a lack of the very same documents of which they had previously confirmed receipt. We submitted a sixth offer and review packet, and after weeks of review, we received a letter congratulating us on being selected for a loan modification - which would require us to reaffirm the debt which was discharged in bankruptcy. The letter even states that the request for settlement was not even considered because of the approval for a loan modification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-29
Berkeley, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-29
Lawrenceville, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: SLS - The mortgage still shows in the deceased name. A modification was applied for and denied, the XXXX is the eldest daughter. SLS can not prove the notice of intent was served to the XXXX because the letters and mortgage are still in the deceased name. No assistance from SLS when modification was denied - XXXX XXXX medical issues. Due to the irregularity in the notice of foreclosure, the foreclosure should be postponed and mortgage statement is placed in the XXXX of XXXX and XXXX is allowed to make the decision to short sale the property. The wife and XXXX daughter occupy the home - the youngest is UNDER XXXX. Also, this is a HURRICANE DISASTER ZONE. A furlough on all foreclosures in this area was required by the CFPB for 90 days.
Since there are numerous irregularities on the title, the foreclosure is invalid. Especially because the home is in a XXXX Disaster XXXX.
The previous CFPB complaint was rejected by SLS stating no authorization. Since a modification was file and I will attach evidence, that is not true. I did email and fax in authorization for me as the attorney on record.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-28
Magnolia, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I used to pay {$2000.00} on a {$500.00} payment. They kept putting additional monies to a suspense account until I got the next bill. Then I had to call and complain. All extra overpayment should be applied to principle. Trying to pay off account Sent a check they would n't take it and it 's the same bank they deal with. So much more. Call for more information
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-28
Mableton, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-27
Occoquan, VA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-27
Durham, NC
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-27
Glenwood, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-27
Douglassville, PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-27
CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX third court date for XXXX XXXX XXXX XXXX for Motion for relief from automatic stay. They sold our property on XX/XX/XXXX for {$240000.00} back to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, as trustee for the certificateholders of the XXXX XXXX initial publication of the Notice of Sale was : $ XXXX.Mortgage Servicer Specialized Loan Servicing failed to evaluate or consider our loss mitigation application giving us the runaround about paper work sent or not sent and foreclosed on our loan knowing we were in default. Than a notice of sale was posted on our door .Statement fees and balances change drastically due to dual tracking and being put in foreclosure prior. On XXXX website ( XXXX ) house states sold on XX/XX/XXXX for {$240000.00} asking price XXXX They state its a 3 bedroom 2 baths with 2 units.Its in fact 1 bedroom NO garage NO 2 units. XXXX states same and XXXX {$300000.00}.
Why would they keep asking for the courts blessing of the sale it was supposely SOLD legally?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-25
Key Biscayne, FL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I previously filed a complaint with CFPB regarding Specialized Loan Servicing about my mortgage.
As previously stated, Specialized Loan Servicing has been holding insurance funds that they were not entitled to since XXXX XXXX. I paid for all the repairs to my home. Specialized Loan Servicing was to endorse the check and return to me. Rather they deposited the money, applied it to my mortgage for 6 months of payments, then reversed the transactions after a couple of months, leaving me in default, held the monies in " escrow '' - filed a foreclosure suit against me, had me refinance with them - and said they would only return me my insurance proceeds after I made payments for 6 months.
During that period of time, I was accidentally copied on an email between Specialized Loan Servicing and their counsel, where they said that they would provide me with a modification package but were going to deny it upon my submission and proceed to foreclosure. ( a copy of this email was previously provided to CFPB ). Once Specialized Loan Servicing and their attorney learned that I had a copy of that email, they immediately allowed a modification but not without tacking on fees to the mortgage amount and refusing to return my insurance proceeds until they received the 6 months of payments.
After 6 months they did not return my money. When I repeatedly called and asked, the representatives told me that I had to have an attorney call to get my money back.
They then started returning my payments.
In their previous response to my complaint to you, they said they were looking in to the matter, that I had more than a year of unpaid mortgage payments, at the time, which was not true and that they would continue to look into the matter and respond to me.
CFPB closed the matter with the response.
Specialized Loan Servicing did not respond to me. Did not send me my insurance proceeds. They did not send me any correspondence.
I have been informed that they went ahead and filed a lawsuit against me.
Company Response: Closed with explanation
2017-09-24
Lynn, MA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: In XXXX I filed for divorce. My ex-husband moved out of the home and left me with the financial burden of paying the mortgage on my own. I was unable to keep up with the mortgage payments on my own, causing me to fall behind. My ex was not willing to cooperate with applying for a loan modification or provide any assistance or paperwork to help with resolving the debt. Rather than giving up, I furthered my career with the hopes that I would make enough money to resolve the arrears and debt. By XXXX I had doubled my income and decided to file a XXXX XXXX Bankruptcy which would allow me to pay back the arrears while making my regular mortgage payments every month and I could keep my home. In the fall of XXXX my ex-husband passed away. His sudden death provided me with the ability to apply for the loan modification without his approval, as I am now the only borrower on the loan. I began this process in XXXX of XXXX. Since XXXX, this company has only delayed and prolonged the process as they have with all the other complaints filed against them. It is an ongoing issue that the Attorney General, and Division of Banks continues to allow them to take advantage of the loop holes in the HAMP Program only to maximize their profits. This program gives homeowners false hope. The banks have no intention of helping the homeowners with their loans. They stonewall, delay, and prolong the process to the point where people eventually go into foreclosure or simply give up on their home.
After countless follow ups, phone calls, and sending documents repeatedly, I was finally told that I was denied a loan modification. The reason is still unclear and changes. The letter I finally received after demanding it multiple times, only stated that they were unable to create an affordable payment plan equal to 31 % of my gross income without changing the terms of my loan. The customer service representatives are unqualified and unable to assist with anything regarding your loan other than accepting payments. When asking for a supervisor they advise me that a representative will call back in 2 business days. They fail to return calls and the representative is also unable to adequately answer questions or provide information that is accurate. My most recent conversation with this representative was over a month ago where I was told my application was denied because they felt I do not make enough money to qualify me for the loan modification, and that I would need to make 20 % more. I find this discriminatory since I now make more money than my ex-husband and I did combined when we were approved the loan in XXXX. Between the mortgage payments and the bankruptcy payments, I pay {$3900.00} per month toward a loan with a principle balance of $ XXXX. To state that a loan modification is not affordable is doubtful and an inept excuse for declination. This leads me to believe that the person reviewing my information is unqualified and can not adequately review loan modification applications. I 'm sure there are excessive fees involved too, but they will not provide me with a statement. As a result of that response I took it upon myself to provide the company with the excel matrix provided by the FDIC to show them that I do in fact qualify. Other factors considered in my declination is the home value used in the decision. Per the HAMP Guidelines, the property valuation being used can not be over 60 days old. I was informed by the representative that the value being used was actually over 6 months old. The company has also repeatedly asked for documents they already have on file. Requested information from me that is not required for my loan modification approval, such as my ex 's will that does not exist. Advising me that the LTV was a part of the reason for my denial, although the guidelines state that there is no minimum or maximum LTV Ratio for eligibility purposes. All I am asking for is for the bank to modify the loan so the arrears can be reallocated, and I will have one mortgage payment a month without having to pay an extra {$1900.00} per month to the Bankruptcy Trustee which is not feasible. I clearly make enough money to pay the mortgage on my own, but they are purposely forcing me into foreclosure. I My personal life, career and mental health have also been affected by this unjust and prejudiced process. I am now pleading for help in resolving my case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-24
CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: This all started back when my XXXX was being serviced by XXXX. I was XXXX month behind and was advised to do the loan modification. I started the process and gave them all of the requested docs. They explained that everything was in and they were going to review and get the loan modification going. At this point my loan was sold to SLS in XXXX XXXX. During the transfer my loan mod got put to a stop. I tried contacting SLS regarding my loan but they had not yet had it in their systems. Finally, in XXXX they contacted me regarding my loan and I explained to them that I was in a loan mod with XXXX right before they transferred my loan and was getting ready to go through with the loan mod. Finally got in contact with SLS and they finally had my loan and was able to pull it up. They then started to request updated documents to do the loan mod at their company now. Again I provided all the requested docs and would get them to SLS before the deadline. Then the next month they would re-request the same stuff that I have already provided. SLS stated they didnt receive it, but in fact they did receive it, they just didnt look at it. We literally did every month. After I would send my documents in I would call again to make sure they received it and what else they needed and when would they review it to see if the loan mod was approved.
On XXXX XXXX, XXXX a Rule XXXX Deeds of XXXX XXXX Trustee was filed case number XXXX -- ( Can provide full case number upon request, XXXX XXXX XXXX. I was notified by mail and was confused as to why this has been filed because I was in an active loan mod process. I went to the hearing on XXXX/XXXX/XXXX and filed a motion with my QWR. This hearing was continued so that SLS could get me all the documents that I requested in the QWR. The next hearing was set on XXXX/XXXX/XXXX. This court hearing was vacated and never told to me why. I received an answer to my QWR past the 30 days they had to get it to me and missing quite a few stuff that I requested. To this day still missing a lot of documents that I requested. I was notified by XXXX XXXX that the case was dismissed due to me being in a loan mod with SLS and that the sale date would also be cancelled. ( Which I believed this law firm was telling me the truth, because why would an attorney lie to someone about their house foreclosure being canceled if it really wasnt ) How can any sale date be made when I am in an active loan mod? I have been in an active loan mod since I was transferred to SLS back in XXXX of XXXX. From looking at the XXXX XXXX XXXX, they have had XXXX Sales scheduled while still in the Active Loan Mod process.
XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX I pulled up the XXXX XXXX XXXX to see if I could see if the sale date was indeed canceled and it was not canceled. At this time, I was still working with SLS with getting more documents in that they have requested again so they can review and get my loan mod approved. I have been in contact with SLS weekly to see if anything else is needed and to get a status update regarding my loan mod. I then had another XXXX XXXX XXXX of XXXX XXXX XXXX hearing to attend on XXXX/XXXX/XXXX with a new case number of XXXX -- XXXX XXXX number will be provided upon request ). At this point I still was not told that my loan mod was denied until arriving at the court house. Once I arrived to the court house, SLS had their attorney XXXX there. She was rude and explained that we should waive our rights and just not go in front of the judge to hear our case. We wanted to let the judge know that this was all wrong. I did a QWR back in XXXX XXXX. They responded way past the 30 days, they responded in XXXX and did not provide everything. XXXX thing is the FULL PAYMENT history of the loan to show how much was actually due, so in court XXXX provided payment history to me. It was still not the full payment history. It was missing XXXX XXXX to XXXX XXXX. This is what XXXX is saying we owe for, yet they do not have that payment history to prove we owe that. Also in court XXXX advised that we were due for XXXX XXXX and that the loan mode was denied. No explanation of why it was denied either. SLS messed around the whole time with the loan mod. I made sure everything they requested they had right away. I would call to check to see if they got the fax XXXX person said no then was transfered to someone else and they said that did have it. Everyone that I talked to had no idea what was going on and did n't really look into my documents. Then I would talk to someone else and they would look into my file and everything that they ever requested and needed was in my file. They did n't want to go through my paperwork or get the loan mod done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-24
Foothill Ranch, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Shame on cfpb you did n't do anything monster SLS will Auctiin my home they never tryed to work out anything without attempts to help they sent my account to collection and they gave us 30 days to either pay {$XXXX} XXXX or they will Auction our home this is a shame embarrassment my husband was laid off ghen government shut down his school the stress put his health in great danger and myself i was diagnost with XXXX XXXX what 's going to happen to my XXXX with everything keeps happening all I need is to become home less we are waiting for his social security to come through government casss takes time XXXX SLS did n't do anything so many program they Justi want to take our home.
So when some one put in a difficult times or put on financial difficulty which caused by employer fact is there is no help government do n't care and all of these bank regulation and programs for mortgage assistance are just a joke I need help now Monster SLS is selling my home i need help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-23
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-22
New Bedford, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-21
Sierra Madre, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-21
Skanawan, WI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-21
Aliso Viejo, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-20
Weston, CT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-19
Camp Dodge, IA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: This relates to my previous complaint number XXXX, to which the mortgage servicer ( SLS ) responded in pertinent part as follows : " SLS has investigated the matter and determined an error in the submission of funds to XXXX XXXX after disbursement. To ensure correction of the situation, as of XXXX XXXX, XXXX, we have issued a refund to you in the amount of {$140.00}, which includes principal and interest. Refunds to the escrow account in the amount of {$1900.00} and {$1800.00} have also been applied, less any balances in the escrow account. '' The refunds to my escrow account described in the response letter have not been made. I am still out {$1900.00} in property taxes that SLS failed to pay on my behalf as promised under the terms of my mortgage ( apparently due to an unspecified " error in submission of funds to XXXX XXXX after disbursement '' ), and associated penalties. After receiving the response, I spent the better part of a day speaking with various SLS representatives, none of whom was able to describe whether or when the escrow credits would occur and when or how those funds, once credited, would be disbursed to me to replenish the personal funds I depleted to pay the taxes SLS failed to pay on my behalf and associated penalties. At the conclusion of my final call, an SLS representative actually had the audacity to state that the best she could do for me was offer to open a research case, despite the fact that SLS ' response letter specifically indicated that they had already researched the issue ( over the course of a couple of months ) and concluded that credits were due to my escrow account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-19
Noblesville, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I submitted a complaint to the CFBP back in early XX/XX/XXXX hoping it would quickly resolve the issue ( see Complaint XXXX ). This is an on going issue dating back to XX/XX/XXXX. It has NOT been resolved and now going on XX/XX/XXXX. I have placed five ( 5 ) calls into the company since the closing on the last complaint in hope to resolve. This is in addition to the nearly countless calls over the last six ( 6 ) months. SLS claims to have a " proven track record of setting the standard for Customer Care ''. I find that to be a gross misstatement and would further recommend the various government agencies ( XXXX XXXX, XXXX XXXX, FHA, GNMA, XXXX & VA ) review their practices and prevent further issues before any contract servicing extensions are granted.
I will restate the original complaint below.
Due to the increase in local home prices, we are wanting to have our PMI ( private mortgage insurance ) removed from our mortgage. After hearing numerous local reports of increased values, speaking with realtors, and neighbors ( who SOLD their homes/not simply list ), along with the increased tax value from the county assessor, it is very clear that our home value has risen to a level that it exceeds the 80 % threshold for PMI removal. On XX/XX/XXXX, I contacted Specialized Loan Servicing. I explained the increase in values and asked what was needed to start the PMI removal process. They indicated to mail them a signed letter requesting PMI be removed from our account. We mailed a letter same day. A few weeks later, we received a letter in the mail stating that our current loan value was ~90 % and that we did not qualify for PMI removal. This value based off our homes original assessed value, not the it 's current increased value. If we disputed the current value, the lender asked that we sign the included form to have a full house appraisal completed. We did so and mailed this form back. It was extremely clear that the mortgage lender would request a FULL appraisal. Over 6 weeks pass by with no response from the lender. I contacted them in early XX/XX/XXXX to discuss the status of our full appraisal. The representative stated it was received and to call back in one week. I did so. I was then told the previous representative was incorrect, that it would not be completed until the end of XX/XX/XXXX. OnXX/XX/XXXX I received a letter in the mail from the lender stating that our home value had not increased at all and the current loan value remained unchanged at ~91 %. The included a single page document, known as a broker 's price opinion. This letter also included the same exact form we signed in XX/XX/XXXX stating we disputed the current value, the lender asked that we sign the included form to have a full house appraisal completed. The broker 's price opinion is NOT a full and proper home appraisal. I contacted the lender to discuss. I was told this decision was final despite them inaccurately valuing my home and not ordering a full appraisal, despite specifically requesting one.
After the original CFBP complaint, I received a notification that the appraisal would be ordered. I was contacted by a local company and setup the inspection for XX/XX/XXXX. At the completion of the inspection, the representative stated SLS would have the detailed report within 3-4 business days ( at the latest ). I have called numerous times post inspection to inquire about the status of the report. All agents have given different answers ( and excuses ) to why the report was not completed and the PMI not yet removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-19
Meridian, AR
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation