Specialized Loan Servicing LLC

2017-11-07

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-07

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-07

Pacific Beach, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-07

Belvedere, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-07

Gloucester City, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: The website to access accounts serviced by SLS has not been working properly. When customers try to log-in, it 's nearly impossible to access one 's account. This is dangerous, especially for customers who have opted to receive periodic statements and other documentation electronically. This has been a persistent problem for months now. Their website does not work even if you tried using XXXX XXXX, XXXX or XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-05

Trenton, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: During this default period where I had been out of work and hospitalized I fell behind on my payments. I corresponded with the mortgage company informing them of my hardship. Most recently my employer put in an application for me to medically retire. My intention was to begin making payments until this happened but I couldnt because I was waiting for additional income to go through which is a process and I have been making Home repairs. I explained to my mortgage company this sudden decision forcing me out of work. They have since referred me to an attorney who filed a motion with the court for foreclosure and now Im currently in a modification process. Im in an Underwater Loan for my house. Ive asked that they lower the amount owed on this house and they havent. The house next to me just sold for {$20000.00} and my mortgage company has a balance of {$160000.00} which is owed.XXXX XXXX XXXX also has a lawsuit that was filed against them last year for putting customers into foreclosure and denying them modifications. Ive lived in my house for 39 years, have had setbacks and even sent in my medical documentation in hopes of a foreberance to take my Home out of foreclosure. The law firm that they are using has improperly submitted paperwork listing this lady as a Lein holder when that child support debt to her has been paid XXXX years ago.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-03

Pacific Beach, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-03

Skipperville, AL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I received a Notice of Default and Notice of Intent to Foreclose via USPS from ( SLS ) on Thursday, XX/XX/XXXX. I have questions and concerns about the actions that are being taken concerning my mortgage. I was not aware that a Servicer ( SLS ) can foreclose on your home if you have applied for a modification, and I havent heard or received anything in the mail on the status of the modification. Can you please clarify this matter for me? Let it be noted that on XX/XX/XXXX I applied for another loan modification due to me not getting the other papers notarized in a timely manner which was a result of me being out of town at the hospital ( XXXX ) with my daughter. In your letter that was sent to me, it stated that if missed the deadline to reapply, and thats exactly what I did. So, I sent in another complete application with a letter attached explaining why I was reapplying, and I listed that I included two recent bank statements, a recent pay stub, and the XXXX in the packet all of which had the loan number on each of the documents and these were the same exact items that I had to submit before.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-03

Glenarden, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Cheverly, MD

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I have written to Specialized Loan Services, LLC to obtain documents associated with my refi loan. As I understand it, when loans are transferred from one lender to the next, all of the documentation goes to the 'new ' lender. As such, I would like to obtain copies of the following documents : 1. all of the originating loan docs from my refi with XXXX 2. the payoff disclosure statement from XXXX, stating the exact payoff amount remaining from the previous loan - this money was folding into my refi 3. a copy of the cancelled check and or electronic payment showing payoff of the remaining balance for the XXXX loan Please provide me with this information. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Arco, CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I make a double payment to my HELOC loan each month ; one to cover the payment due plus extra for principal and one that is just put towards principal. On XXXX XXXX, I was notified by my bank that my payment had been refunded to my bank for the reason that my account was closed. I immediately called XXXX XXXX, the holder of the loan to inquire the reasoning behind this. They informed me that their loans were now being serviced by XXXX XXXX XXXX XXXX XXXX. I then called SLS, Inc. and retrieved all of my account information, set it up in auto-pay with my bank bill pay service and thought everything was taken care of. In XXXX, I was informed by SLS that outstanding payments were due from XXXX ( of which I have documentation that they were credited to our XXXX account ). In addition, they were not receiving payments from my bank. Although my bank had been sending them, and monies had been taken out of them. Sometime in XXXX as well, I was notified by my bank that SLS had refunded monies sent to them because they did n't know who I was or what account to be crediting the payments to. SLS has accepted several payments and I believe credited those payments to our loan, however, last week I received a notice of default. After many calls to them, this issue remains unresolved. I am incredibly frustrated with them and fear that their incompetence will impact my credit.
Company Response: Closed with explanation

Timely Response

2017-11-02

Fort Stewart, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Brooklyn, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Marysville, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: When I originated this loan I requested that the escrow account be established out of convenience and it was not required. Since that time the loan was sold to SLS. At this point I would like the escrow account to be removed and for me to be able to pay my own insurance and taxes. I have had several conversations with SLS through this process and you can see through their response, requesting for the escrow account to be removed. At first I was told that the escrow account would not be removed because my debt ration of the house was at XXXX XXXX. After being hung up on by the agent, transferred to different departments, asking for a re- appraisal to be done and submitting a request for a re-appraisal using the guidelines that I was given by their representative. I was given incorrect information and was told that the re-appraisal had to be submitted a different way. I then submitted another request for a second re- appraisal to be done on the house and followed the guidelines given and told that the re-appraisal would be done. I then requested for the escrow account to be cancelled again and was told that the escrow account would be cancelled. To ensure that the escrow account would be cancelled I hung up and called back an hour later and was told by the representative that the escrow account would be cancelled. I also called a third time just to make sure and was told a third time that the escrow account would be cancelled. At that point I contacted, my local County tax authority and Insurance Company to have me billed directly for insurance and taxes. Only to receive a letter from SLS three days later that my cancellation request was denied. I then contacted SLS to ask them why it was not cancelled and no answer was given. I again requested a re- appraisal and was told by the representative that I would receive information via mail to have the re-appraisal done. I have yet to receive that via mail and I have received SLS response that they can not remove the escrow because the debt ratio is at XXXX XXXX and they are refusing to do a re-appraisal on my house. Lastly. I would like to state that my local tax authority has re-appraised my house and has it listed at XXXX more than when originally purchased, Yet SLS refused to do a re-appraisal in the feedback. Can you please work with this company to have my house re-appraised and have the escrow account cancelled so that I may pay my taxes and my insurance myself? I have a credit score of XXXX and pay my things on time and it shows in my credit history. This company has not received one late payment from me, in fact it has all been paid in advance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-02

Dallas, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-01

Owensville, IN

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX, I submitted to the lender a package for loan modification. A few days later they said the package was complete and that the file was in underwriting. On XX/XX/XXXX I get an approval for a repayment plan from this lender and I get very upset because there is no way with my income that I could even come close to paying it. They want almost {$5000.00} up front which I do n't have, then my payments would be {$1400.00} per month. I have attached this approval which also states they did not review for anything else. I have also attached the same package I applied with so you can see how ridiculous this is. My gross income is {$2000.00} and Net is {$1500.00}. Even with my current mortgage payment of {$900.00}, I am at a deficit every month so how would I pay that much? I called the lender and explained this to them and this lady XXXX ID # XXXX told me that I should just get out of my house them and let them take it. Please help me with this, this lender is purposely doing this to take my home and they are not shy about saying it over the phone to me. I do not qualify for a repayment plan however I do qualify for a loan modification which this attached approval letter clearly shows they did n't even review for even though there is no way my income supports a repayment plan. Also, I did not receive the approval letter until mid- XX/XX/XXXX and it gave me until XX/XX/XXXX to appeal. This letter should have been mailed to immediately when they made the decision on XX/XX/XXXX not half a month later to take away my appeal period. I did appeal it on XX/XX/XXXX but today they stated I did not send them the appeal and it 's too late. This lender is playing games with my life and home and I need the CFPB to help because they are breaking all lender laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-01

Palmerton, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-01

Farmington, NM

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I was with XXXX for about 16 months and the sold my loan to XXXX XXXX, XXXX. XXXX told Specialized that I was 2 months late. When I contacted XXXX they sent me a 2 year pymnt. history. It shows no late payments, and all was made. They informed me it was not there problem since they sold the loan. I then called Specialized where they are not getting it fixed. They told me to wait till mid XXXX but they have my house in foreclosure statues. I have prove that all payments were made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-01

Glens Falls, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-01

Redding, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-31

Atlanta, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I am a borrower who has been and is willing and able to pay his mortgage, who had proceeds available at the time of the payment and continues to have the more than ample proceeds to pay its mortgage. I requested and had counsel request, and begged you to take the necessary proceeds monthly to satisfy the mortgage. On numerous occasions, both I and counsel have notified the servicer as to its deficiency in deducting the necessary funds as agreed. I have provided 18 months of my monthly statements showing more than adequate funds to fund an ACH withdrawal which my counsel has referenced the first time you attempted to foreclose.. We have received confirmation that XXXX will deduct via ACH. After all that, with numerous communication, you come again with another attempt to foreclose improperly. This is a continued act of bad faith. Along with counsel, I have communicated to you effectively. We have instructed you as to where Notices should be sent, and we have instructed your counsel- we have done this 4 times. Please see again this letter as Notice of Improper Notice for Foreclosure. We have notified your dispute team and supervisors, only to have our questions and demands disregarded. You have ignored both verbal and written instruction from myself and counsel. You have ignored our request, and we can only deduce that your intent is willful and thus malicious. I simply want to pay my mortgage but your inexplicable refusal to deduct the money necessary to do so now subjects me to a risk of foreclosure. Your lack of response, charges of engineered late fees, denial of acceptance of monies without unwarranted fees to your benefit and manufactured attempted foreclosures to earn additional fees are all improper and illegal. Both from the borrower perspective, and for those who trust you to properly manage the mortgage where your fees are only increased for these acts and enriched improperly I have had this mortgage for 14 years and until XXXX serviced it, I never had an issue. Before this blatant disregard, I had over a credit score that was over XXXX, which now has been substantially damaged causing on-going cost and expense. This is egregious and should be investigated and corrected promptly. The lack of correction to these facts would confirm bad faith to me and I am sure multiple other consumers. There was a similar attempted wrongful foreclosure during XXXX of 2017. Please see multiple communications from myself and counsel, which includes where all proper notification should be sent : XXXX XXXX XXXX, XXXX, XXXX XXXXXXXX. Under Georgia XXXX, this is another gross violation of law. We have sent this information three times and once by counsel to your counsel. I have included them as appendix to this letter. While we disputed the unwarranted fees, I paid them as you held us hostage in an effort to mitigate damages and additional legal expense. After paying all fees claimed. We disputed, only to have our on-going questions of reconcilement completely ignored. Whereby even supervisory employees of XXXX could not explain the reasoning. Both I and counsel have had more the 25 phone calls trying to get this rectified with no result or written explanation reconciling. I have had the proper money in escrow to satisfy the mortgage payments and do now. We ask that you immediately : Cancel foreclosure and accept full payment without fees Reinstate the Note Reimburse fees which wrongfully charged in XXXX of 2017 Notify your Credit and Error Resolution that any past payments were in error Acknowledge again that XXXX will consistently ACH from XXXX account ending in every month as agreed
Company Response: Closed with explanation

Untimely Response

2017-10-31

Odell, OR

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: 1. I had a second mortgage on a property that was discharged in a chapter XXXX bankruptcy in XXXX. 2. The lien on this property was settled and removed in XXXX. 3. SLS, mortgaging service company, and debt collector, sent a fictitious bill dated XX/XX/XXXX. The outstanding principal showed approximately XXXX but the principal on the bill showed {$1.00}. Despite the principal obviously being XXXX SLS did not acknowledge the chapter XXXX discharge and was falsely attempting to get me to reinstate the debt. 4. I informed SLS of their error and SLS sent correspondence dated XX/XX/XXXX acknowledging their error and informing me they would update their records. 5. On XX/XX/XXXX SLS attempted once again to tempt me into reinstating this debt, failed to obey bankruptcy laws, etc. This is a deliberate and systemic collection practice that needs to be addressed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2017-10-31

Miami, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-30

Fort Stewart, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-29

Key Biscayne, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response