Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 69
2017-09-19
Galena, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: - call on XXXX/XXXX/XXXX to SLS to request my escrow account be deleted as I 'd like to pay the taxes and insurance myself - was told at that house was at 82 % debt ratio and the escrow could not be removed until it hit 80 %. I asked many questions and the representative hung up on me after being on the phone with them for 20 plus minutes - second call to SLS on XXXX/XXXX/XXXX. i again requested the my escrow be deleted. This representative again informed be that the escrow could not be deleted but said i could request my house be reappraised and that should take care of the situation and i could then have the escrow account removed. At that time I requested my house be reappraised and was given an email address to send that request to as they informed me that i could not make my request via phone. I was also told the reappraisal process will take 15 days to complete. I sent an email to the address given on XXXX/XXXX/XXXX to request the reappraisal take place.
- third call to SLS on XXXX/XXXX/XXXX to follow-up on the reappraisal. the representative told me that she could see the request for the reappraisal but would give my no other info. i asked her about the removal of the escrow account and she said it was declined - XXXX/XXXX/XXXX i called my county to have them bill be directly for taxes, and insurance to have them bill me direct. both acknowledge and made the appropriate changes.
- forth call to SLS on XXXX/XXXX/XXXX - called to inform SLS that i had contacted my county and insurance to have them bill me directly and both complied. They said fine at that time and said the escrow account would be deleted and updated by XXXX/XXXX/XXXX.
- fifth call to SLS on XXXX/XXXX/XXXX - called to reverify that my escrow account had been deleted and i was given correct info. the representative that i spoke to acknowledged that my escrow account was deleted and the account would be updated by XXXX/XXXX/XXXX - received a letter via mail from SLS stating my request for an appraisal was sent to the wrong area and was denied. That i would need to hand write and send via mail to a PO Box . This was done even though i followed the process the representative told me to follow to request the reappraisal, which was send an email to XXXX.XXXXXXXXXXXX.XXXX - sixth call to SLS on XXXX/XXXX/XXXX to question the mailer received on XXXX/XXXX/XXXX. Representative stated the mailer was sent to advise me of the appraisal request.
I simply would like my house reappraised and my escrow to be deleted. SLS has my house appraised at XXXX, and my county has it appraised at XXXX. Appraised at XXXX I 'm well out of the guidelines. Couple things to note : when i originated this loan i selected that the escrow account be added, it was not forced. Since my loan has been sold. Lastly i will state that the only reason that i want my escrow account cancelled is because SLS has a {$900.00} cushion built in my escrow account, and i do n't want them hanging onto my money when i could put it to better use. I have s credit score of over XXXX and should be allowed to cancel my escrow when i want as i selected to set it up. Please help!
Company name is : SLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX, C ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-18
Fayetteville, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am an XXXX year old XXXX, applied for HARP, was told a new3 mortgage was better, refinanced in order to lower my mortgage payments. My mortgage was sold immediately and handed over to something called SLS. SLS now advises I owe an additional {$710.00} for escrow shortage and is increasing my payments to within {$100.00} of my old mortgage. At the time of refinancing I was told I would be saved {$300.00} a month. Today I received a notice from XXXX XXXX that SLS has not paid the insurance payment. I made a terrible mistake, allowing the person I dealt with to talk me into this mortgage and am overwhelmed with it. If you are able to help me with this, it will be an immeasurable kindness. Thank you for your time and attention.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-18
Rock Hill, SC
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-18
PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: A few months ago, I submitted modification papers realizing that there is no guarantee to receive a modification and of course I was denied because I was told by representatives at XXXX XXXX XXXX that I am in a good place and I should remain with the deal that I have because they can not lower the interest rate any further. The funny part is that my XXXX XXXX XXXX dues have gone from {$700.00} to {$1500.00} a year, Water dues, electricity bill and my Sewage dues went from {$120.00} a quarter to {$270.00} a quarter all due to inflation. I am unable to pay my mortgage on time because I do not receive money until the end of the month. I wanted XXXX XXXX XXXX to change the due date from the beginning of the month to the end. Today, I spoke with a XXXX and she indicated that there are only two ways that she knew that the due date of the mortgage can change : 1.modification or 2.refinance. Clearly I was denied a modification and my credit is not good enough to refinance - what am I supposed to do? The company is unwilling to assist me any further and I am dumbfounded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-17
Aliso Viejo, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: It makes me disgusting that how XXXX XXXX did what they did and government do n't do anything about them.
It 's XXXX XXXX 's fault for selling my mortgage to monster SLS ( specialized loan servicing LLC ) My husband was laid off from XXXX XXXX XXXX after 10 years Them the school was closed by government and filed bankruptcy gone for ever.
Now the stress of sudden job and income loss put my husbands health in a great danger and decline his been in and out of XXXX starting XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX he was a pre XXXX XXXX his also in on going physical theropy use of his hand is not an option he still need to have XXXX on his knees and other hand and shoulders so working not an option we are waiting for his state social security XXXX benefits but that takes time!!!!
XXXX XXXX I was put in this situation by the employer and SLS refused to work out they should be closed and shut down they are thiefs and XXXX who do n't care about anything but taking my home I asked them for mortgage forgiveness buncha other programs according to them I am not qualified I need to know how is that possible SLS is the cause of I and my husband XXXX decline they are causing and cause of our XXXX I am not moving or give them my home I need help and I found out government is filing law suites against big banks and those XXXX and XXXX XXXX who were the cause of the fall out the financial and real state 10 years ago My mortgage is part of that I need my situation to be published and government authority see what there XXXX mortgage servicer do and take people home without do anything I like to heir an attorney and sew SLS for what they doing but I am not a celebrity or a billionear who has all the money in the world so therefore I wo n't allow these monsters to take my home .that is a promis
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Holly Springs, GA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Burlingame, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: iin XXXX XXXX XXXX loans promised us a fixed mmortgage on {$730000.00}, and promised payments did not exceed {$2800.00}. We were willing to put down XXXX to {$240000.00} down payment however XXXX told us not to in the finance the ppurchase without telling us that they were also including a XXXX mortgage which we learned about years later. We filed the lawsuit in XXXX XXXX court as well as state courts and we been up and back and appellate courts. tthe charges have been racketeering, fraud, unfair business practices, XXXX, RESPA and other violations.
In XXXX specialized loan servicing SLS, took over servicing of the loan from Bank XXXX XXXX and when we informed him of the ongoing litigation they promised to hold off any default or other activity until litigation was complete and for the 5 years we 've heard nothing from them until XXXX weeks ago they recorded notice of foreclosure without any forewarning which is a clear attempt to co-hearses to sell the home. The significant point here is that there was fraud in the origination and servicing of the loan and we are litigating that. None if SLS was willing to live up to the promises of XXXX and forgive the interests that has accrued we would be willing to modify the loan or go through some of the process to work something out however they do not appear to be interested in actually working out a solution which is going after the equity and our home.
Additionally we have learned iin over 7 years of discovery and the court 's that neither Bank of XXXX or nor anyone else could produce the actual note or the holder in due course. We needed to know who the XXXX is so that we can deal directly with them to negotiate the actual loan that we were promised in XXXX and to eliminate any further fraudulent activities by these predatory servicers. SLS has presented us with documents which are falsified in that they actually are saying that they have authority to be the servicer but they were not appointed the servicer by the actual holder in due course, that is the actual noteholder. SLS in turn has falsified additional documents by substituting a trustee assignment to XXXX XXXX out of XXXX California who is working with aa foreclosure Mill firm XXXX, XXXX XXXX XXXX.
SLS has been aware of the fraud since at least XXXX, and its latest actions in XXXX XXXX demonstrates that they are attempting to force us to sell so that we can satisfy the lien from the first mortgage which in turn would ccause us to lose the home which we actually do not want to sell and to which we are holding onto until the litigation is completed and a jury rules XXXX where the other for the parties.
You can XXXX XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX see XXXX of the reversals which have occurred in both federal and state appellate courts. wwe are back in the appellate courts and are again hopeful that we will be receiving reversals in those cases however for a noun we need for an investigation to be performed upon SLS servicing practices and particularly in this case SLS making the representation that they will not pursue any debt collection efforts during the pendency of litigation, and noun hits us with not only the notice of foreclosure but that they have been accruing interests for these years to which they had promised to suspend during the pendency of the litigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Edgewater, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Bellingham, WA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-14
FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I am in the process of refinancing my house, and currently having trouble receiving the correct pay off letter from my current loan service provider Specialized Loan Servicing LLC. When the original request was placed by XXXX XXXX ( XXXX ), the new mortage company, the Pay Off letter they received had the escrow funds applied to the principlal, as an arbitrary decision by XXXX. Since the letter was received i have called several times and requested the pay off no to be inlcuded, as this funds will be used to pay my taxes and insurance in XX/XX/XXXX and i will use as part of closing cost.
On the first call XX/XX/XXXX, the XXXX representative indicated that this is their policy, and i indicated that i disagree as the Escrow money should not be commingle with principal payments. The representative review with their manager and approved the exeption. ( XXXX was the agent name ).
On the second call XX/XX/XXXX, a place a tree way call including XXXX rep XXXX. The XXXX rep was unwilling to help me and hang up the call on us.
Third call i requested to speak with Manager, XXXX ID XXXX, she indicated that first request was denied, which i was never told an approval was required, and that she will submit a second request.
I have been contacted by XXXX that still Pay Off letter is pending an my refinance lock rate is expiring ... i really want this XXXX company to be reviewed as this seem to be a Consumer Predatory Practice.
XXXX Contact : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX CO XXXX P XXXX F XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-14
Belville, NC
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Several attempts have been made to Specialized Loan Servicing ( SLS ) for the information regarding the second version of the Home Equity Credit Line Agreement and Disclosure Statement that shows a rubber stamp indorsement of XXXX XXXX XXXX. SLS has refused to provide me and my wife with the time or the date or the year they acquired this copy. This we believe is a violation of our rights to loan information and considering our adamant declaration that this copy is not the one signed at closing, we have incurred damages and continue to be damaged by SLS refusal to fairly communicate in any attempt for us to resolve this issue. If this violation of our rights continues and results in court costs, we will demand all our expenses to be reimbursed.
UNDER CFPB CONSUMER LAWS AND REGULATIONS UDAAP We request from Specialized Loan Servicing the information pertaining to When SLS acquired this copy with rubber stamp indorsement of XXXX XXXX XXXX and from what ENTITY or PLACE or PERSONS That this COPY was received from or provided to SLS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
WI
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I have been trying to get notifications on what my monthly bills and fees are for over a year, but this company refuses to send me anything in the mail. When I called back on XXXX XXXX of XXXX to have this rectified, they told me I needed to submit a Periodic Statement Authorization Form. This form was then immediately filled out and sent to them via fax on XXXX XXXX XXXX.Since then I have called in repeatedly to get my balances because they still were not sending me any notifications. I asked about the notifications status and the representatives told me that it was strange that I was n't getting any statements because the form was received on XXXX XXXX.
On XXXX/XXXX/XXXX I called in to make my monthly payment and the representative informed me that I owed an additional {$6000.00} for charges incurred earlier in the year. At this time it was the first time I heard about these charges.
I have since asked the company to explain why these charges were incurred and also to explain why they have failed to notify of these charges even though they received my form. They sent a letter saying they never got a form from me, which is just plain false. I believe they are not being truthful about this form being received on XXXX XXXX XXXX, which would make them guilty of fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
Boulder Hill, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
Woodland, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-07
Myrtle Beach, SC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-06
Englishtown, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-05
Hempstead, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-04
New Bedford, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-01
Bostonia, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: SLS LN XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX Short sale was started with SLS on XXXX/XXXX/XXXX. An offer for $ XXXX was submitted. A BPO was completed by SLS and the offer was countered to $ XXXX.
We submitted the following value dispute documents on XXXX/XXXX/XXXX : XXXX. Letter from Buyer regarding property condition 2. Contractor Bid from XXXX XXXX 3. Contractor Bid from XXXX XXXX XXXX 4. Plumbing Bid from XXXX XXXX 5. Contract or Bid from XXXX XXXX XXXX 6. Site Investigation Report -- - this was an evaluation done by an independent third party 7. XXXX XXXX County Records Search 8. Photos showing damage This information resulted in a counter offer of $ XXXX. A fully licensed appraiser was hired ( not by SLS ) to complete an appraisal by a Licensed Appraiser. ( SLSs valuation was done by a BPO agent not a licensed appraiser. ) ****This appraisal came back at $ XXXX.
The following items were submitted via fax to SLS on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. These items were also emailed to SLS on XXXX/XXXX/XXXX.
1. All of the items above, sent on XXXX/XXXX/XXXX XXXX. Appraisal ( done by a fully Licensed appraiser ) 3. Market Comparables showing sold comparables pricing in low $ XXXX range My conversation with the SLS rep today, XXXX/XXXX/XXXX, indicated that SLS has deleted several items from the faxes and emails, namely the Site Investigation Report. ***SLS HAS WILLFULLY DELETED DOCUMENTS that have constituted the Valuation Dispute package we have submitted. THIS IS UNACCEPTABLE.
Furthermore, the BPO agent, XXXX XXXX, has already been involved in several cases of valuation fraud in regards to other valuations he has completed. He is an REO agent and it is obvious that he commits this fraud in order to secure the listing ( and the subsequent commission fees ) from the servicer after the foreclosure.
We have had these same valuation issues with the property at XXXX XXXX XXXX XXXX also serviced by XXXX. This is another short sale we are working on where XXXX XXXX has willfully commited valuation fraud. Please see attached letter from the Listing Agent on this property which outlines each material fact that XXXX XXXX has omitted from his valuation of the property on XXXX XXXX XXXX ( NOTE : there are SEVEN MATERIAL FACTS OMMITTED BY XXXX XXXX on the valuation for XXXX XXXX XXXX alonethe biggest issue being that it is a mobile home and he is calling it an SFR ) Also please see the photo of the pool, which he completely omitted from his valuation. ( XXXXXXXX XXXX was provided with all information regarding the condition of the home and he has purposely omitted these items from his valuation. ) We currently have both State and Federal complaints filed against XXXX XXXX on this property alone. -- -See attached for Deerhorn : 1 ) Interior BPO done by XXXX XXXX , 2 ) Letter to XXXX from the Listing Agent, & 3 ) photo of pool.
Secondly, due to the issues with XXXX XXXX valuation of the property at XXXX XXXX XXXX, we have become aware that XXXX XXXX is currently involved in a pending lawsuit on another property with this same buyer.
Im very surprised that SLS would use someone being sued for Valuation Fraud.
We at XXXX XXXXXXXX XXXX have come across three separate valuation fraud issues with XXXX XXXX in the last month alone. These can not possible be the only complaints against him in this state.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-01
Soquel, CA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I have been making partial payments for years where the partial payments add up to the total monthly amount due.
The company Specialized Loan Service has harrassed me on numerous occasions forcing me to take time off from work to deal with them. Literally days of phone calls with them.
They refuse to apply my payments to my Load Payment and insist that they will not apply it to my loan payment.
The result will be that even though I am paying them consistently they will forclose on my property
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-31
Broomall, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-31
Myrtle Beach, SC
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-31
Eastamptn Twp, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-31
Sierra Madre, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: My home was foreclosed when shortsale reviewing on XX/XX/2017 by SLS ( Specialized Loan Servicing LLC ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation