Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 58
2018-02-15
Oxford, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: SLS is attempting to foreclose on my home with a fraudulent robo signed assignment.
The assignment was created after the cut off date of the of the pooling and services agreement filed with the United States Securities Exchange. I also removed XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX Series as my Attorney in Fact with XXXX Co because I want due process of Law which I am entitle. I have sent a QWR, and a debt validation letter, and neither has been responded to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-14
Hazel Green, AL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-14
Lk Buena Vis, FL
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-13
Keswick, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-13
Randolph, MN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In approximately XX/XX/XXXX, my ex-husband stopped making required monthly spousal maintenance payments which in turn delayed my ability to keep current on my payments to Specialized Loan Servicing.
After several months, I regained the ability to make payments but was told that all previous payments had to be up to date before they would allow me to begin payments again. I did not have that amount of money available to me.
In XX/XX/XXXX, I made my first application for a loan modification/repayment plan. It was then that SLS began continually asking for more documentation such as a copy of my driver 's license, a new request for tax information, obtain a quiz claim deed from my ex-husband, etc. and they would drag it out so that I would have to submit a new application with all new updated information including bank statements and check stubs.
I was told repeatedly on many occasions that my packet was complete only to learn they needed " one more piece of documentation ''. Not only that, they changed the mailing address from me to my ex-husband 's address. I was given no communication other than two letters and being served for the sheriffs sale from them even after many attempts over the last two years to change the address or at the very least, to include me on all communications.
I have completed and submitted no less than eight different packages on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and most recently, XX/XX/XXXX only to be told that more documentation is needed.
I have been working with XXXX XXXX XXXXat the XXXX County Housing Department and she has advised me to submit complaints to both your office and also to the office of the Minnesota Attorney General.
I was unable to upload my documents but will submit them via USPS mail.
Thank you very much for your consideration. Please contact me with any further questions or information you may need.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-13
Encino, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-13
Fred, VA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-13
Chester, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-13
Washington Green, CT
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-12
Palmyra, MI
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: On XX/XX/2007 my ex-husband and I took out a small second mortgage on our home. The loan amount was somewhere around {$8000.00} with payments at {$110.00} per month. This was done with XXXX XXXX in XXXX, MI. During our divorce, my husband became responsible for the payments and this loan is currently reflecting as past due on my credit report, showing that {$4500.00} is still owed on the account. Based upon my calculations, 10 years and 6 months later we have paid out almost {$15000.00} for the loan. I feel we over paid dramatically and to still have an amount owing is ridiculous. I can not find the original loan paperwork, I have called XXXX XXXX to try to obtain the old loan information to no avail. I want this amount discharged completely and removed from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-12
Foothill Ranch, CA
Incorrect information on your report
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: To Whom It May Concern : In XXXX, I purchased a home in Texas located at XXXX XXXX XXXX in XXXX, TX. The financing structure was a 1st and 2nd and both loans were through XXXX XXXX XXXX ( A subsidiary of XXXX ). Unfortunately, in XXXX, tenants moved out and there was extensive damage both from them and from the hurricanes. Simultaneously, my business had been affected by the collapse of the economy and I was going through divorce as well. I did my best to work with local realtors to get the home listed for sale or rent but couldn't get anyone to represent me with the home in the condition that it was in. Finally, the home went to foreclosure. At the time of foreclosure, XXXX XXXX sold the 1st Trust Deed to XXXX XXXX. The 2nd had already been transferred to Specialized Loan Servicing. Specialized Loan Servicing did not make any claim at the time of the foreclosure and ultimately got nothing. Shortly after that, they started sending me letters and calling me, trying to collect the principal balance. The loan was attached to property that went to foreclosure and I had never refinanced it. Therefore, the loan should have been a non-recourse loan. Even if it wasn't, Specialized Loan Servicing eventually charged the loan off through a Profit and Loss but they still continued trying to collect the principal balance from me. At one time, I was so frustrated that I offered them a nominal settlement but they stated that they would XXXX me for the difference so I halted the negotiations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-12
Newnan, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I have tried to request a loan modification and has been unsuccessful and now the loan is now in foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-12
Carmichael, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I checked complaint XXXX and the CFPB has closed the complaint based on the loan servicer 's statement that they need more time to review.
That should not have happened as the original complaint has not been resolved.
In the first week of XX/XX/XXXX we received a notice from Specialized Loan Servicing ( SLS ) that our payment would increase substantially. We had recently collected our file back from legal counsel ( bankruptcy ) and mentioned the letter. He referenced the loan modifications on file ( one from XX/XX/XXXX and one from XX/XX/XXXX ). Both modifications were made through XXXX XXXX - the original loan servicer. On XX/XX/XXXX a copy of the executed Fixed Rate Loan Modification Agreement with Deferred Principal was submitted to SLS. On XX/XX/XXXX I spoke to Customer Service person XXXX @ SLS. I was informed that we were owed a substantial amount of funds and that there was an " open ticket '' at that time. In follow up an email was submitted through SLS ' website dated XX/XX/XXXX. This memo noted that XXXX was not posting payments correctly to their website and requested that they correct the errors as we have made on time payments since since bringing the loan current in XX/XX/XXXX. SLS responded on XX/XX/XXXX stating they can't adjust the account until the " review of the modification documents you submitted is completed. A turnaround time is not available ''. On XX/XX/XXXX another emails was submitted to SLS via their website requesting the status of the open ticket. On XX/XX/XXXX SLS responded with " The information pertaining to the modification from the prior servicer is being worked on but there is no ruther update available at this time ''. On XX/XX/XXXX I talked to XXXX at SLS Customer Service. She informed me that the previous loan modification has to be sent to the Dispute Department. On XX/XX/XXXX a Memo was faxed to the Dispute Department with copies of the above referenced correspondence. On XX/XX/XXXX an email was received from SLS stating " We apologize for any inconvenience ; however no updates are available at this time regarding the modification from the prior servicer ''. SLS is the fourth loan servicer that our account has been assigned to. My wife and I have been making on time voluntary payments beginning XX/XX/XXXX. We have been paying {$2400.00} per month as that was the payment reflected in the loan servicer 's website. When we received the payment change notice from SLS in XX/XX/XXXX it was a surprise. When I reviewed the terms of the XX/XX/XXXX loan modification it said the payment was to be {$2100.00}. I immediately pointed this out to SLS as we have over paid the amount by over {$18000.00}. SLS has had the document for review since XX/XX/XXXX. They keep saying it is under review and there is no time horizon for completion of their review. I called on XX/XX/XXXX and was referred to XXXX at XXXX XXXX. She promised to review case and get back to me by XX/XX/XXXX. To date, she has not contacted me. Over this last weekend we received a letter from SLS stating our loan was delinquent. This causes us great concern as it would appear that SLS is not dealing with us in good faith. SLS was notified that a complaint would be made to the CFPB on this day. Thank you XXXX XXXX.
On XX/XX/XXXX SLS states " The referenced documentation you submitted was received and under review with the appropriate department '' On XX/XX/XXXX SLS stated " The information pertaining to the modification from a prior servicer is being worked on but there is no further update available at this time ''.
On XX/XX/XXXX SLS stated " We apologize for any inconvenience ; however no updates are available at this time regarding the modification from the prior servicer ''.
On XX/XX/XXXX SLS stated " Our records the account is currently under review to verify the terms of the modification. At this time we do not have an update ''.
I filed complaint XXXX which CFPB closed because SLS said they needed more time. They have had over 6 months to review this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-10
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-10
Moreno Valley, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-09
Co Bluffs, IA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-09
Moapa, NV
Applying for a mortgage
Mortgage: Other type of mortgage
Complaint: I purchased my property via a first & second mortgage ( 80/20 loan ) originated by XXXX XXXX Loans. XXXX XXXX Loans debt was assumed by XXXX XXXX XXXX. XXXX XXXX XXXX became my servicer. XXXX XXXX XXXX XXXX was/is my investor.
The Attorney Generals lawsuit aka National Mortgage Settlement was announced which included XXXX XXXX XXXX. In the state of Nevada, XXXX XXXX XXXX had to pay additional moneies due to all of the XXXX XXXX XXXX XXXX bad debt to the state of Nevada for principal reductions and second lien extinguishments. If you qualified for the lawsuit XXXX XXXX XXXX would reach out to you in that attempts to rework any and all loans to save the property.
Specialized loan servicing seems to think that the settlement was geared towards the Loans & not geared towards the specific properties. The lawsuit was to stop foreclosures and forgive bad debt.
During the announcement of the settlement I had the first and second lien serviced by XXXX XXXX XXXX.
After the announcement of the lawsuit ( Approximately two weeks & SLS has all of these documents on file ). The second mortgage was bundled up and sold to a company called XXXX XXXX XXXX which is now at XXXX.
Shortly after that I started receiving letters from XXXX XXXX XXXX that my property met the criteria for the national mortgage settlement lawsuit and that I needed to send in specific financials so they could work the formula in the lawsuit to get my new payment amount and the principal reduction amount.
I have sent these documents to specialized loan servicing along with the 300 plus page of United States of America vs. XXXX XXXX XXXX.
Note- Per the lawsuit documentation the lawsuit carries and is binding & transferable from servicer to servicer.
Which means just because it left XXXX XXXX XXXX and went to XXXX and then to specialize loan servicing does not mean the lawsuit is not still legally binding. The lawsuit is 100 % legally binding no matter the servicer.
To try to be as brief as possible : AFTER the announcement of the lawsuit & I am included in said lawsuit ...
The second mortgage servicer became XXXX. XXXX try to collect on the second mortgage and I informed them of the situation and I did not hear from XXXX again.
Specialized loan servicing became the servicer after it was removed from the previous servicer.
I have tried to resolve this issue without going the route of a quiet title action.
I have provided specialized loan servicing, multiple times, Showing the letters to me saying that I am part of the Attorney Generals National Mortgage Settlement. I have sent in the specific parts of the lawsuit that show if a XXXX XXXX XXXX Nevada first lien had a principal reduction that the XXXX XXXX XXXX second lien shall be extinguished Per the lawsuit.
I have received letters from specialized loan services full of inaccuracies and blatant negligence.
1- I was told that I was not part of the settlement even though I have sent in the official county recorded modified principal reduction paperwork.
2- I was told in one of the letters that my investor didnt participate in the program Even though the lawsuit was against the servicers and it was not up to the investor whether or not they were willing to participate. Having said that, my investor was named in the lawsuit and was ordered to give principal reduction and second lien extinguishments.
3- I was told one time that just because my house was foreclosed upon doesnt mean I still dont know the money.
My house was not foreclosed upon and I still own it but these are the type of responses I am getting.
I want this to go to the legal department a specialized loan servicing and not to customer care department that does not understand federal and state law.
This is regarding a lawsuit and should be handled by the legal department.
This needs to be reviewed by somebody that comprehends what I am stating and that knows how to interpret the law.
I want this escalated to the right department. The legal department of specialized loan servicing.
All of the documentation is already on file with specialized loan servicing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-08
Allen, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-08
Thousand Oaks, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-08
Saint Clair, MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Our loan was transferred to SLS on XX/XX/XXXX, we recieved notification from our previous mortgage holder XXXX on XX/XX/XXXX with a letter dated XX/XX/XXXX stating they would no longer be accepting payments as of XX/XX/XXXX. We never recieved a welcome packet as indicated we would be from the new servicer SLS. I had to research company and find out how/where to send payments etc. I set up payment and was advised they did not have all documents as of yet. We have been battling back and forth since this date about payments not being reflected/ or dated properly. I have sent in documents repeatedly showing proof of payments including but not limited to prior statements from XXXX, bank statements, bill pay auth. etc. to date they have still not corrected issue and have been reporting 30-60-90 days late since transfer date, even though they are now receiving payments directly and on time. every time i try to contact them to resolve issue they ask for additional or duplicate documents and proof that has already sent. The last contact on XX/XX/XXXX I was told the account was in bankruptcy and that is why payments were not being properly posted and were not being reported to credit bureaus. The account was reaffirmed during a previous BK filed and discharged XX/XX/XXXX. I have sent them proof of this as well. Previous company ( XXXX ) has verified account not included in BK and account has been reported to credit bureau since BK until XX/XX/XXXX month of transfer, and SLS will still not correct issue. We were in process of a refinance on home loan when this account was transferred, they have repeatedly reported to company we were working with that account is past due when it isn't and wasn't at time of transfer per XXXX and credit report ( see enclosed credit report reported states paying as agreed no late payments ) Due to SLS reporting false information we have been unable to continue with refi per lender policy even though we have sent supporting documents that info is incorrect, FHA rules will not allow refi due to late payments. Which has now cost us out of pocket {$530.00} for a non refundable appraisal fee. We believe SLS is attempting to stop new loan so they can continue to assess fees and and collect additional monies for their own benefit or to falsely foreclose on property without cause or merit. Customer service has been rude, hung up on me when i have contacted them, rerouted me to various different departments without any answers/assistance or information from any dept. contacted, just continue to get the run around. each time we send in supporting document they state that ticket will be open and resolution in 7-10 days, no resolutions and no one contacts back after 7-10 and when we inquire about ticket they advise it was closed same day it was open due to needing documentation even when document ( s ) was sent within hour of being requested. SLS advised me that all documents they received from prior company were available on their website and i could use them to dispute their accuracy of account. We attempted to access documents from their own website to dispute information and found 101 documents all dated XX/XX/XXXX, no chronological order, documents were statements from different loan companies in random order dating back to original loan with XXXX on XX/XX/XXXX thru statements from XXXX XX/XX/XXXX no possible way to locate accurate information needed, no documents about service transfer or anything pertinent for dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-08
NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/2017 I prepaid my property taxes in the amount of {$5500.00}. I promptly called SLS the same day, spoke with a rep who asked me to upload a copy of the receipt I received as proof of payment. The same rep acknowledged receipt of the proof of payment while I was on the phone and said within 7 days I should get a call back.
Shortly after the XX/XX/XXXX, I called XXXX back and was told an escrow analysis will be conducted and I should get a check in the mail in about three weeks for the escrow balance.
I called SLS again on XX/XX/XXXX and spoke with XXXX, teller ID # XXXX, on a recorded line, who confirmed all the above facts ( I asked him to walk through the details purposely to ensure the facts were clear ). XXXX could not advise why the escrow analysis was not done, why no check was sent to me, and asked I give him until close of business XXXX for a return phone call before filing a complaint with the CFPB. I received no such phone call from SLS.
All calls with SLS are on a recorded line, and after multiple attempts at trying to resolve this with SLS, the CFPB is my only recourse here. SLS has a pattern and practice of mortgage servicing weaknesses, I have to had to file a previous complaint concerning improper withholding of PMI. Thanks in advance for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-08
Fayetteville, GA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-08
FL
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: this company has been calling me every single day, both on my phone and my cell phone since XXXX XXXX, 2018- for no reason. I make all my payments on time the message says, " this is a private matter, please call me back '' so unprofessional, unethical. how do we make them stop calling me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-08
San Francisco, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-07
Karns, TN
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation