Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 55
2018-03-21
Dothan, AL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I checked my credit reports and saw that Specialized Loan Servicing is reporting inaccurate information. My credit profile is showing 180 delinquent with all of the three credit Bureaus. I am disputing the delinquency due to the notification that I received on XX/XX/2018 from my bank. I sent my monthly payment, and ( SLS ) refused to accept it. I called ( SLS ) with a counselor from XXXX XXXX, and a customer representative said that they would not accept any more of my payments. That led me to do a complaint with ( CFPB ). I then filed for a modification in fear that I would lose my home. It took some months before they started accepting my payments.
** I have attached the letter from XXXX, but this payment was not the only one that was not accepted. **
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-21
Dexter, KY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I sent a check to my mortgage company, Specialized Loan Servicing on XX/XX/2018 for the full amount of XXXX monthly payment. I have until XX/XX/2018 to make the payment. The company did not cash my check, however did an ACH direct withdrawal from my bank account for the full amount. They have not posted that payment to my mortgage. I have been in contact with them since mid XXXX and sent them the information multiple times. They are reporting late payments each month because when I mail my current payment, they are applying it to the month outstanding. I can't get a copy of the cancelled check because they did not cash it. My bank has told me to send them my statement showing the ACH Payment coming out of my account. I have done that multiple times in the ways they have told me to send it in. Still, the payment does not reflect as being applied to my mortgage. They have listed me as late on multiple occasions, because they put my payment into a " holding '' account and then remove it and reapply it. I have called and written them, and can't seem to get anywhere. I filed a written complaint to the Dept of Savings & Mortgage Lending link on their website and they tell me they are not the correct people to contact and gave me this site to file a complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-21
San Mateo, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-20
Mabank, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX I asked that the company remove the PMI from my mortgage and the company sent a realtor over to evaluate the value of my home ... Both she and I agreed that the value has increased ... The company sent me a letter stating that I was at an LTV of XXXX value .... I called the company on 3 separate occasions to dispute the LTV an no one at the company will tell me what the estimated value is ... I had a realtor do a comparative market analysis on me home which came to XXXX ... .. I bought the home in XX/XX/XXXX for XXXX .... I now owe XXXX and the company is giving me the run around about removing my PMI ... .According to my loan terms ... the PMI is suppose to fall off at 75 % LTV .... By using simple 6th grade math anyone can see I'm at 80 % and the still won't remove the PMI .... Help please ... I hate crooks!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-20
Norwalk, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-19
Keytesville, MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: After filing a complaint to get a copy of loan payment history records with CFPB on XX/XX/XXXX I received the requested information on XX/XX/XXXX.
In their letter Specialized Loan Servicing ( SLS ) that both my account transferred to SLS on XX/XX/XXXX, XXXX and the account in question was due for the XX/XX/XXXX post-petition payment. The other account was correctly shown as having the payment due XX/XX/XXXX.
After review of the payment histories provided and my payment records I see that I paid XXXX payment to the prior Loan Servicing company and did not owe an XXXX payment to SLS as they stated. They have been wrongly charging me a XXXX late fee since they took over this loan.
I sent a certified letter stating the problem and asking it be corrected AND I be refunded the improper late charges and included documentation from XXXX XXXX that they had received the XXXX payment on XX/XX/XXXX.
I received a reply from SLS dated XX/XX/XXXX saying the received my letter and my case is under review. I have since made MANY phone call but have not received any answers or reply 's and the errors have not been corrected.
They said in their letter they would have a response issued to me within state and/or federal regulations timeframes. I don't know what those timeframes are but I do know it have been 6 months!
Company Response: Closed with explanation
2018-03-17
Gibsonia, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-16
Stanford, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My property tax is paid with my mortgage payment via SLS Mortgage - the loan servicer.
In XX/XX/XXXX, I called SLS Mortgage to find out what the process would be for receiving a refund if I decided to directly pay my 2nd property tax installment by XX/XX/XXXX. I was told that it was a simple process to be reimbursed for the pre-paid property tax ; that I would just need to fax or mail SLS a letter requesting the refund and a receipt from the County proving that I had paid the tax. I was clearly misled when I was told that it would be a simple process back in XXXX.
Based on what I was led to believe, I prepaid my 2nd property tax installment by XX/XX/XXXX, and did exactly what SLS required in order to receive my refund from the escrow account. On XX/XX/XXXX, I mailed all verification of the paid tax. However, as of today, XX/XX/XXXX, I have NOT received my money back from SLS.
I have been calling since XXXX, and have been given the run around by various departments at SLS. I believe that SLS is illegally holding my funds. Please have SLS release my money immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-16
NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Were writing requesting your assistance in disputing fraud billing from Specialized Loan Servicing LLC for a property which is not owned by us as it has changed ownership under a court ordered Receivership on XX/XX/XXXX The property in question is XXXX XXXX XXXX located in XXXX, Massachusetts. This property was surrendered under Chapter XXXX bankruptcy on XX/XX/XXXX and since then, no payments were made on the previous outstanding mortgage. Please be informed that since XX/XX/XXXX through XX/XX/XXXX the mortgage on this property has been sold numerous times to different lending institutions. SLS claims that we still owe them {$150000.00} and refuse to acknowledge that the property was sold to XXXX XXXX on XX/XX/XXXX under a receivership sale approved by the Housing Court/Commonwealth of Massachusetts. As the property was surrendered under bankruptcy and subsequently was sold by the courts, SLS should cease all billing and correspondence to us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-16
Foothill Ranch, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My situation is unique because its been caused by my employer state government closed my work the sudden loss of income had a bad impact on my health to the point that I was forced to apply for my social security benefit unfortunately government dont care about people they are slow behind I send my situation to the office of senator XXXX XXXX and California governor XXXX XXXX and they are aware of my situation I the other hand SLS never worked or try to assist me And from the beginning everything they done is only in a path to take my home SLS is under a lawsuites for not comply and doing the same thing they done to me to other homeowner and this is how they operate by playing game toying with home owners so they could take their home I have hundreds of complaints of other homeowners that how SLS took their home On the same date that SLS is selling g my home I have XXXX My son is in. XXXX XXXX SLS is a fruad company and they need to be fined and put away for what they done and doing to home owners Cfpb not doing their job by not investigate SLS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-15
Moreno Valley, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Specialized Loan Servicing Payoff Statement Issued XXXX, shows a line for Deferred Interest of {$12000.00}. The most current loan from an XXXX XXXX Loan Modification, does not show Deferred Interest of {$12000.00}. The payoff statement is incorrect. SLS needs to revise the payoff statement to appropriately reflect the Loan Modification Agreement dated XXXX XXXX and Received by SLS on XXXX XXXX.
Company Response: Closed with explanation
2018-03-15
Beachmont, MA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-15
Box Canyon, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-14
Rockwell, NC
Incorrect information on your report
Mortgage: Conventional home mortgage
Complaint: My mortgage loan was transferred from XXXX XXXX to Specialized Loan Servicing. On XX/XX/2017 I made my first payment to SLS. Since then, they have not reported to the credit bureaus that I am a customer of theirs. I called them on several different occasions. They gave me a diffrerent answer to this problem each time. Ultimately, they said that they do not report until after the initial 60 days following servicing transfer of the account. Well, the first time I called it was within this window, so I waited. Each time I called after that they assured me that they would report and did not. I am currently shopping around for mortgage loans and by them not reporting, this negatively affected my credit report. When you pull both mine and my ex wife 's, who is also on the loan, credit report it shows no account for SLS. Just the closed account from XXXX XXXX. This is also negatively affecting my ex wife 's credit as well. It has been over 2 months since the initial 60 days have passed and they still have not reported us as their customers. All I want them to do is report our account to the credit bureaus, but they seemingly are refusing to do this either to incompetence or maliciousness. I have no doubt that if I missed a payment or stopped paying them, that they would report with haste.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-14
Lakeland, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-13
Foothill Ranch, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: What happened What happened is I have a XXXX invester that the only thing he cared is his own pocket he should be in XXXX SLS is the servicer and they dont want to do anything except to taken my home I am waiting for my social security to come through XXXX XXXX XXXX is on my case time is what I need and a good servicer SLS is a monster they never worked with me just toy me around and play game Shame on u SLS and invester I will be in the street by the end of the XXXX
Company Response: Closed with explanation
2018-03-13
Foothill Ranch, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I fiked a complaint against the monster servicer I forgot to include a XXXX date My husband have XXXX on XX/XX/2018 The same day monster SLS selling my home Do u also know SLS is under law suites for fruad and not complying by law and taking peoples home without doing anything just like their taking my home
Company Response: Closed with explanation
2018-03-12
Aloha, OR
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-11
Cheverly, MD
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: What happened?
XXXX and SLS gave conflicting information about my balance during the transfer process and thwarted RESPA Mortgage Guidelines. As a result, I suffered damages, distress and my good credit and peace-of-mind was damaged. -- -- - See letter to XXXX and SLS below I am writing to pay my balance and to express my continuing dissatisfaction in your handling of my HELOC during the transfer process. Frankly, I am amazed by the seeming intent to destroy my good credit. Acting on the advice of counsel, a copy of this letter along with a complaint will be forwarded to the Consumer Financial Protection Bureau ( CFPB ) and Florida Office of Financial Regulations and all the credit agencies. Here is another attempt to ( a ) pay my loan balance and ( b ) to request that all derogatory information reported by your institutions be removed from my credit reports. Payoff Loan Balance Here is a check for {$9500.00} sent to SLS to apply to my balance. Because of the conflicting, misleading and false information presented by your institutions expressed in the background below, I have lost confidence in your ability and desire to follow state and federal guidelines. At the end of XX/XX/XXXX, my loan balance was {$10000.00}. The historical minimum payment was {$50.00} before XXXX decided to close the HELOC. Since then, I have made several electronic payments. Two were rejected by XXXX with a request for me to pay the full amount. Subsequently, four payments, including attempts to pay the full balance were made to SLS totaling {$11000.00}. Two were rejected and two accepted. While that is happening, I received two default letters to pay a minimum due of {$75.00} or face foreclosure. Despite over 10 calls, I am no closer to understanding why over {$1200.00} of my payment remained unapplied while I am asked to pay {$75.00} to avoid foreclosure. Because, I had the audacity to demand to speak with a supervisor, I was told to shut up or my call would be terminated. No supervisor returned my call despite multiple promises that one would. In addition, I was told that I had called to express relief for financial hardship. I never did. When I suggested that the representative may be confusing my file with someone else, the representative was adamant that she could prove it since my calls were recorded. All my calls to your institutions were made from XXXX. Please preserve those records for possible discovery. Remove Derogatory Information The below background will illustrate why any derogatory information on my credit report were caused by XXXX and SLS confusion during the Loan transfer process. Background XX/XX/XXXX : XXXX XXXX XXXX opened XXXX XX/XX/XXXX : XXXX XXXX closed line of credit. I subequely paid off the balance a year later with no adverse effect to my credit. XX/XX/XXXX : I refinanced my fist mortgage loan ( not related to this issue ). That loan was sold to XXXX. ( XXXX acquired XXXX XXXX XXXX ). XX/XX/XXXX : XXXX underwrote new HELOC. It is unclear to me why XXXX instead reopened the XX/XX/XXXX HELOC previously closed in XX/XX/XXXX by XXXX XXXX. XX/XX/XXXX : XXXX closed HELOC while all payments were current. Relying on the precedent set in XX/XX/XXXX, I increased payments to payoff balance ( {$500.00} instead of {$50.00} minimum ). XX/XX/XXXX : XXXX transferred both mortgages HELOC and my first mortgage. First mortgage was to XXXX XX/XX/XXXX ( not an issue in this case ) and HELOC to Specialized Loan Serving ( SLS ). [ XX/XX/XXXX : XXXX accepted payments and forwarded payment to XXXX XXXX ] XX/XX/XXXX : XXXX rejected two payments for {$500.00} to pay down my HELOC. XX/XX/XXXX : XXXX provided XXXX loan document as evidence of HELOC opened in XX/XX/XXXX. XX/XX/XXXX : I made provision to pay off the HELOC. XX/XX/XXXX : XXXX wrote to say the HELOC was transferred to SLS. XX/XX/XXXX : Several calls made to XXXX. Account not viewable online. XX/XX/XXXX : two payments made to SLS ( XX/XX/XXXX and XX/XX/XXXX {$630.00} and {$630.00} ). XX/XX/XXXX : SLS wrote to confirm transfer from XXXX. XX/XX/XXXX : SLS wrote to indicate that credit line was frozen and no additional draw was possible. XX/XX/XXXX : SLS wrote notice of default and intent to foreclosure for minimum due of {$75.00}. XX/XX/XXXX : Multiple calls to SLS. Obtained confirmation payments received and applied and loan current. XX/XX/XXXX : SLS received and rejected online payment of {$630.00}. XX/XX/XXXX : SLS received and rejected online payment imputed to pay off Balance of {$9200.00}.
Company Response: Closed with explanation
2018-03-10
Santa Ana, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX RE : XXXX # XXXX SLS # XXXX To Whom It May Concern, We are writing today to inform you of the events, some of which many would deem unethical if not unlawful, that have led to our request for an investigation into these practices, or possible assistance in clearing up the matter. We will be listing the events in timeline order in hopes of making them easier to follow.
First, let us give you a short recap of who we are in order to give you a better understanding of our background. XXXX is a XXXX XXXX XXXX and XXXX is a XXXX. They are extremely active in their community, with XXXX being awarded Woman of the Year in her community, and Elk of the Month in her local Elks Lodge for countless volunteer hours helping veterans, abused women and children, students in the District, etc.. They have been together since XX/XX/XXXX, meeting as teenagers and becoming young parents to XXXX, now XXXX, and XXXX, now XXXX. They bought their home in XX/XX/XXXX. When the recession hit around XX/XX/XXXX, XXXX was working long hours and often not getting paid by his clients for the work he completed, as those clients were also facing the effects of the recession. XXXX, then in her early XXXX, had returned to college, taking upwards of XXXX units per semester, graduating with her XXXX with honors before receiving her XXXX credential. With the decline in the economy, XXXX student loans carried them through financially. However, they fell behind in their mortgage. In XX/XX/XXXX, with the economy picking up, XXXX started with his plan to make double payments on the mortgage in order to help catch up with the months they were behind in paying. In XX/XX/XXXX, he made his first double payment. The following month, he called in to do the same, and was told no payment would be accepted because they were seven months behind. When XXXX mentioned to the phone operator that he had just made a double payment and were only five months behind, he was told there was no history of that transaction. This is where our story with XXXX XXXX XXXXXXXX and Specialized Loan Servicing ( SLS ) begins ...
XX/XX/XXXX - We receive notice that our loan has been transferred from XXXX XXXX to XXXX XXXX XXXX, a division of XXXX XXXX XXXX.
XX/XX/XXXX - We received a notice from XXXX XXXX stating the balance owed on the home was {$350000.00}.
XX/XX/XXXX - The last dated statement weve received from XXXX XXXX states a balance of {$330000.00} is owed.
XX/XX/XXXX - XXXX makes a double payment on the account, bringing the months in arrear to just five months.
XX/XX/XXXX and early XX/XX/XXXX - XXXX makes several calls to XXXX XXXX to make another double payment and is denied, being told the foreclosure process has begun as there has not been a payment made since XX/XX/XXXX. When XXXX states he had just made a double payment the previous month, he is told there is no record of this payment. We proceed to make several more phone calls regarding the missing payments.
XX/XX/XXXX - We receive a notice of foreclosure.
XX/XX/XXXX - XXXX writes to XXXX XXXX regarding opening an investigation into the missing payments from XX/XX/XXXX.
XX/XX/XXXX - XXXX responds to XXXX letter, and includes a printout of payments received, which shows there were, indeed, two payments made in XX/XX/XXXX. However, this confidential loan information is sent XXXX at a totally unknown address in a completely different state ( New Jersey ). XXXX XXXX XXXX, the recipient of this information, was kind enough to mail us those documents, along with the original mailing envelope. NOTE : This is the beginning of a pattern by XXXX XXXX and Specialized Loan Servicing ( SLS ) of mailing important and time sensitive material to the incorrect address. If not for XXXX XXXX tracking us down and mailing us our information, we would never have proof that our XX/XX/XXXX double payment was properly credited to our mortgage.
XX/XX/XXXX - After months of sending in our information for a modification loan with XXXX XXXX, and repeatedly being told information was either missing or illegible, we spoke with attorney XXXX XXXX, and retained his services of assisting with the completion of our loan mod packet.
XX/XX/XXXX - We contacted XXXX XXXX XXXX XXXX, a mortgage assistance program, to see if they could help with keeping our home. You will see in a future timeline entry that this did not work due to our servicers lack of response to their requests for information that would help us.
XX/XX/XXXX - We received our first denial of a loan mod, due to missing paperwork. Our attorney, XXXX XXXX, disputed the rejection immediately with proof of all paperwork being turned in.
XX/XX/XXXX - Foreclosure paperwork is taped to our front door. We continue to send in information requested to XXXX XXXX for the next several months, with communication between XXXX XXXX and XXXX XXXX continuing through email and postal mail.
XX/XX/XXXX - We are informed by XXXX XXXX that XXXX XXXX of XXXX XXXX XXXX contacted XXXX XXXX. Apparently, XXXX XXXX had been contacted by a Federal Monitor who, after reviewing loan modifications, expressed concerns regarding the extended amount of time the bank to resolve the loan mod. XXXX XXXX also assured a decision would be made in one to two days of receiving one last document from us.
XX/XX/XXXX - XXXX XXXX XXXX XXXX sends us a letter stating they are unable to assist due to the fact that our servicer failed to respond to their several requests for information, despite the fact that documents were signed by XXXX permitting XXXX XXXX XXXX XXXX to obtain said information.
XX/XX/XXXX and XX/XX/XXXX - XXXX mails a letter to government and bank officials regarding the errors and irresponsible handling of our loan/loan modification.
XX/XX/XXXX - Our modification loan is rejected. We are given thirty days to appeal.
XX/XX/XXXX - XXXX XXXX writes XXXX in response to her letter to XXXX XXXX, Chairman of XXXX XXXX XXXX. In it, he incorrectly states the missing mortgage payments were from XX/XX/XXXX, when they were actually from XX/XX/XXXX. He states no payment can be accepted once foreclosure has started. The payments were received the month before foreclosure started and were not credited by XXXX phone calls in XX/XX/XXXX/XX/XX/XXXX. This shows yet again a pattern of miscommunication and lack of attention to detail that results in the foreclosure process continuing under false pretenses.
XX/XX/XXXX - Attorney XXXX XXXX sends in the appeal, with ten days remaining before the deadline. He notes the NPV calculations used by XXXX XXXX in their reasoning for the denial doesnt make sense, and the appraisal does not coincide with several appraisal companies findings.
XX/XX/XXXX - XXXX responds to a letter and phone call received from XXXX XXXX, an XXXX XXXX employee in the Default Escalation Department. XXXX XXXX voicemail stated he wanted to discuss XXXX letter sent to XXXX XXXX executives. While talking to XXXX XXXX, XXXX had to correct him when he attempted to discuss previous conversations between the two of them, which had never happened. After realizing his mistake and reviewing the loans history, he stated several times the loan was current. He stated our appeal sent in the time frame allotted was never received and the loan was transferred to a different department.
XX/XX/XXXX - XXXX texted XXXX to relay the information she just learned during her phone call to XXXX XXXX. XXXX immediately called XXXX XXXX to make a payment, if indeed the account was current, only to hear the automated system stateme the loan was paid in full. Yes. You read correctly. Paid in full.
XX/XX/XXXX - XXXX purchases XXXX XXXX XXXX. We expect to receive paperwork from XXXX regarding our loan.
XX/XX/XXXX - After months have gone by without hearing anything from XXXX XXXX, a document is sent to XXXX XXXX at an address he has never resided at. The address belongs to XXXX XXXX office. The document is from Specialized Loan Servicing ( SLS ). SLS has not had any dealings with XXXX XXXX. If they are taking over the loan, new documents should have been sent to the homeowner at his address and never were. The document demands {$70000.00} be paid to SLS before they would accept any mortgage payments. There was no accompanying letter, no mention of XXXX XXXX, no introduction of being the new holders or servicers of the loan. To us, it appeared to be another piece of junk mail similar to the hundred of pieces of mail and phone calls weve received since foreclosure began, asking for money. Our attorney, XXXX XXXX, responds to the request, stating if they are taking over the loan, then regular payments are required to be allowed to commence immediately. No response was received.
XX/XX/XXXX -
SLS sends another bill to our lawyers address, but not response to our lawyers letter. Again, SLS has had no business with XXXX XXXX, so we are perplexed as to why our mail is being sent to that address and not to us. SLS is now demanding {$79000.00} before they will accept any payment on the loan.
XX/XX/XXXX - Foreclosure paperwork is delivered to our home.
XX/XX/XXXX - XXXX XXXX is retained as a second attorney to assist with a lawsuit in regards to the mismanagement of our loan and severe lack of communication from SLS.
XX/XX/XXXX - Another loan modification application is sent in and is received by SLS on XX/XX/XXXX.
XX/XX/XXXX - XXXX XXXX files our lawsuit.
XX/XX/XXXX - a TRO is put on the sale of our home while XXXX XXXX XXXX reviews the case.
XX/XX/XXXX - XXXX XXXX sends a response to SLS who stated on XX/XX/XXXX no postponement of foreclosure would occur. XXXX XXXX states that while a loan modification packet is in their possession and being reviewed, no foreclosure can take place, citing dual tracking.
XX/XX/XXXX. XXXX - Opposing Counsel, XXXX XXXX, at XXXX XXXX XXXX XXXX XXXX contacts XXXX XXXX and offers a loan modification in exchange for dropping the lawsuit.
XX/XX/XXXX - XXXX XXXX accepts the HAMP loan mod on our behalf, which requires three trial payments being mailed.
XX/XX/XXXX - We sent in the first of three trial payments. Including in the mailing was a check from my XXXX card account, the necessary signed forms agreeing to the trial loan mod, and a letter from XXXX asking that any further communication be sent to our home address or phone number. The envelope was sent with a signature required for delivery.
XX/XX/XXXX - Our second trial payment was sent in, along with the signed trial loan mod paperwork, another letter asking to be contacted at our home address, and a check from our personal bank account.
XX/XX/XXXX - Our third and final check, drawn from our personal bank account, was sent in with the necessary paperwork and another letter asking SLS to contact us directly, something they have failed to do from the get go.
XX/XX/XXXX - We emailed XXXX XXXX inquiring as to why we hadnt heard from SLS regarding the trial loan mod. For the next couple of weeks, she emailed back and forth with opposing counsel, XXXX XXXX, about the checks. XXXX XXXX asked for proof of the payments being mailed in. After several weeks, we discovered SLS was sending correspondence to XXXX XXXX previous office address, ignoring our three requests for communication to come to our home address. SLS had cashed two of the payments, refusing to cash the check from XXXX XXXX card account, which would cash the same as a personal bank account check. XXXX XXXX said SLS demanded a personal bank check to be sent in. Meanwhile, SLS had canceled the trial loan mod after claiming payments were not sent in on time. Our signatures accepting the payments at SLSs XXXX XXXX, CO address says otherwise. Nowhere in the paperwork for the trial loan mod was there any stipulation of where the payments were drawn from. A replacement check was sent to SLS after waiting several days for XXXX XXXX to instruct us where to send it.
XX/XX/XXXX - XXXX XXXX, another XXXX XXXX XXXX XXXXXXXX counsel person writes that a letter dated XX/XX/XXXX from SLS rejects our trial loan mod. This letter was sent to an address no longer being used by XXXX XXXX. No communication was sent to XXXX or XXXX.
XX/XX/XXXX - XXXX XXXX rejects XXXX XXXX counter and offers a walk away.
XX/XX/XXXX - Another loan modification is completed and then sent in by XXXX XXXX on behalf of XXXX and XXXX.
XX/XX/XXXX - The one and only piece of communication sent by SLS is attached to our door, in the form of a slip of paper asking XXXX to contact a SLS representative at a number verified to belong to SLS.
XX/XX/XXXX - A class action lawsuit against SLS for their unlawful practices dealing with loan mods and mortgage fraud is filed. We are not affiliated with the lawsuit, but can relate to the claims.
XX/XX/XXXX - After not receiving word on the last loan mod application we sent in, XXXX XXXX helps up complete another one and it is sent in by XXXX.
XX/XX/XXXX - SLS denies our loan mod, sending the denial to an address not affiliated to XXXX or XXXX, XXXX XXXX, or XXXX XXXX. It is addressed to XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX, CA XXXX. This address is XXXX XXXX previous office address and has not been her office address for almost two years. Opposing counsel was made aware of this back in late XX/XX/XXXX when SLS was sending the trial loan mod check back to this incorrect address. Opposing counsel and SLS continued the practice of not updating their addresses on file, even when made aware of the change. Not only was the denial sent to the wrong address, there is no floor or office number, no mention of XXXX XXXX ( whose office it was two years prior ). It is unknown where the mail ended up, but XXXX XXXX is not the attorney who prepared our loan mod packet, XXXX XXXX is. There is no reasonable conclusion as to why SLS mailed the denial to this expired and incomplete address.
XX/XX/XXXX - The court case is dismissed, as we were not allowed to enter all the new misconduct from SLS onto our original claim.
XX/XX/XXXX - XXXX XXXX sends a letter to the Attorney General and the Consumer Protection Financial Bureau. SLS responds to XXXX XXXX saying they will only deal with XXXX XXXX.
XX/XX/XXXX - Letters of foreclosure are delivered to XXXX and XXXX address. The amount due has gone from {$330000.00} to {$430000.00}. The sale date is XX/XX/XXXX.
To this date, SLS has not returned the money from the two checks they cashed during the trial loan mod in late XX/XX/XXXX. SLS also repeatedly refuses to disclose who holds the loan, stating they only service the loan.
Hopefully this timeline of events gives you an insight of what we have been dealing with for the past several years. The mental, emotional and physical stress we have endured has been taxing to say the least. We have been bombarded with solicitations through the phone, mail, and have even had men accost our daughter as she attempted to leave for school asking to speak to us about saving our home. We have spent countless nights trying to find a way to continue to make payments on our mortgage. XXXX has been physically ill due to the stress and worry over the home she has raised her children in being taken away while every request for proper review of IXXXX XXXX/SLSs oversights have fallen on deaf ears. We have spent tens of thousands of dollars on legal fees trying to save our home.
We are hoping those connected with the banks and firms involved in these events will take steps to correct the errors made by their staff in the past several years. As is always requested, please send any correspondence to our home address. We look forward to your prompt reply as this is a time sensitive matter with the sale date being less than four weeks away.
Thank you, XXXX and XXXX XXXX The included documents are listed in order below : * XXXX notice of transferring our loan to XXXX XXXX XXXXXXXX, a division of XXXX XXXX XXXX.
( one page ) XXXX XXXX XXXXXXXX letter regarding amount owed as of XX/XX/XXXX ( one page ) *Jeffs letter to XXXX asking them to find the two missing payments from XX/XX/XXXX. (one page ) *XXXX proof of payment that was mailed to a complete stranger, XXXX XXXX of New Jersey . Included are the outside of both mailing envelopes, XXXX XXXX note to us, the statement showing both XX/XX/XXXX payments, and a letter from XXXX showing the incorrect address. ( four pages ) *XXXX XXXX XXXX XXXX letter stating XXXX is not responding to any communication sent by XXXX . ( one page ) *Response letter from XXXX XXXX XXXX , where he incorrectly states our missing payments were from XX/XX/XXXX, a month after foreclosure had started. The two missing payments were made in XX/XX/XXXX. ( two pages ) *XXXX letter, sent to XXXX XXXX , who was representing us with our loan mod application with XXXX XXXX months earlier and had no dealing with SLS. ( two pages ) *Email from opposing counsel, XXXX XXXX , promising a loan mod in exchange for our lawsuit against SLS being dropped. ( two pages ) *SLSs loan mod paperwork sent to us. As laypersons, we could not find any mention of what type of check we were allowed to use. ( twenty pages ) *Our three trial payments for the loan mod. ( seventeen pages ) *SLSs denial of our loan sent to an address formally used as an office by XXXX XXXX , and XXXX XXXX had informed opposing counsel representing SLS that the address was no longer her office address at least eighteen months prior to this. The floor/office number is also missing from the address. ( three pages ) *SLSs response to XXXX XXXX complaint against SLS to the Consumer Financial Protection Bureau , including payment histories. ( ten pages )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-10
Indianapolis, IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-10
August F. Haw, CA
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-09
Millville, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX we missed a mortgage payment to Specialized Loan Servicing LLC. On XX/XX/XXXX, I talked to an Agent on the phone and made arrangements for XXXX XXXX payment of {$1000.00} to be electronically transferred. We later received a confirmation letter dated XX/XX/XXXX. ( see attached ) Then we received a Default Notice and Notice of Intent to Foreclose dated XX/XX/XXXX. ( see attached ) We are one month behind in payment and are working on bringing the account current.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-09
Brick, NJ
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-03-09
Granada Hills, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation