Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 57
2018-02-28
Succasunna, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-27
Carver, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XXXX my mortgage servicer was XXXX XXXX XXXX. I was going through a financial hardship and applied for modification/ forbearance. XXXX XXXX XXXX approved a trial mortgage payment for three months in the amount of {$890.00} from a $ 1721 monthly mortgage. After the trial XXXX XXXX XXXX stated that there was no record of this trial and then sold my account to Specialize Loan Servicing. I had to start all over again with filling out another application for a modification. At this time I was getting XXXX treatments and explained on the hardship letter what I was dealing with at that time in XXXX. I received some assistance from XXXX XXXX XXXX, they sent Specialized Loan Servicing a couple of checks. In XX/XX/XXXX Specialized Loan Servicing approved my modification from the {$1700.00} payment to higher payment of {$2000.00}. The first trial payment started on XX/XX/XXXX until XX/XX/XXXX. The permanent modification was to begin XX/XX/XXXX. I signed the contract and sent my payment of {$2000.00}. I received a phone call stating that they could not accept the payment that my new amount would be over {$2700.00}. Specialized Loan Servicing took the money that XXXX XXXX XXXX sent and used the money for their fees and not to the principal as I requested and told me that my XX/XX/XXXX payment will be put in a suspense account which is still there. I asked for the reason why my payment is now over {$1000.00} more than the original payment. They stated over the phone that there is an escrow shortage. As of today I have not made a payment and have applied for another Modification using XXXX Lawyer paying them {$3400.00} and XXXX lawyer took my money, phones were disconnected and emails were unable to send ( return to sender ). I kept trying on my own with the help of other free agencies to get a fair modification and I kept being denied. Specialized Loan Servicing would tell me that they received all documents and my application went to underwriting. They would send me letters that all of my documents werent received and or the investor is not going to change the terms of the loan. My income changed and I added my son and husband. In XX/XX/XXXX an employee of Specialized Loan Servicing advised me that they will not give a modification so I should stop applying because I cant afford the house. She was very rude and disrespectful to me and stating to me that the HARP program is over and we will not honor you application for that program. My application was in before the program ended. I paid {$29000.00} for my property when XXXX XXXX XXXX sold my mortgage to Specialized loan Servicing I owed {$260000.00} in XXXX. I now owe {$390000.00} because of all the fees and late charges incurred.
My home is currently up for foreclosure. All I want is a fair Modification to pay my mortgage and for me and my family to stay in our home.
Company Response: Closed with explanation
2018-02-27
Oxford, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: SLS is attempting foreclose on my home a fraudulent robo signed assignment. The assignment was created after the cut off date of the pooling and services agreement filed with the U.S. Securities Exchange.I also revoke the power of attorney that XXXX XXXX and XXXX XXXX XXXX XXXX. XXXX XXXX has. I have sent 2 QWRS and a debt validation letters. I submitted a complaint on XX/XX/XXXX, and they still have my home in foreclosure
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-27
South Florida, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage payment goes through a company called SLS ( Specialized Loan Servicing ) and they have been making payments to my insurance company on my behalf after repeated requests to not do that. I have also been paying for my own insurance during this time so I am being billed twice. As a result I have had the payments that SLS made for me go into my escrow and it has increased my monthly payment tremendously to the point where I can't afford my payment.
The real problem is that I have been on the phone with their customer support representatives and supervisors for countless hours trying to resolve it and I have been getting nothing but a run around. They don't ever return my calls from requests to speak to supervisors, they don't ever receive the letters that they ask me to send to be removed from escrow that I have sent in several times. And they never document anything we speak about for hours on end.
I am getting nowhere with this company and I have no clue what to do next. If I make this payment I will not have enough money to live, and if I don't it will be reported that my payment is late and it will ruin my credit which I need very much. Can someone please assist me in having SLS cooperate with me.
XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-27
Hammond, IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-26
Dania, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-23
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-23
VT
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have been trying to get a payoff letter to pay off a mortgage loan ( sale closing scheduled XX/XX/XXXX ) from this company ( XXXX XXXX XXXX ) which has taken on the servicing of my mortgage from XXXX XXXX XXXX. Here is my correspondence to the CEO of the company including relevant dates and communication : Hello.
On XX/XX/XXXX, I and my attorney 's office spoke with several employees at SLS asking for a payoff. At the close of the day, we spoke jointly with XXXX XXXX, who said he would get back to us via email on XX/XX/XXXX with information on the payoff. He never got back to us.
On XX/XX/XXXX, I spoke with XXXX ( badge XXXX ) in Executive Services division ( see below ). She stated that my loan was scheduled to be onboarded today, XX/XX/XXXX and payoff letter would be able to be generated at that time. She also said, in declining to put in writing what she told me, that she would be reporting back to her supervisor and that the supervisor would be contacting me in response to my request for written correspondence. It is now XX/XX/XXXX. I have not been contacted by XXXX 's supervisor, XXXX XXXX or anyone else at SLS.
I just phoned to see if a payoff was available and spoke with a rep who told me that ( a ) it is not available and ( b ) your company has 15 business days to onboard the loan. Yet again, I have received contradictory information from one of your employees.
I am trying to pay you money. I am trying to get a payoff amount so that I can pay you approximately {$150000.00} and sell my house. Why is this so difficult? I notified your company of this on XX/XX/XXXX, in advance of the scheduled closing and in advance of your taking on of the servicing. I can not believe that there is no-one in your agency that can make this happen today, as promised.
-- -- -Original Message -- -- - From : XXXX XXXX To : XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Cc : XXXX XXXX ; XXXX XXXX ; XXXX XXXX Sent : Wed, XX/XX/XXXX XXXX XXXX Subject : Re : Urgent : payoff letter needed immediately I received a phone call from XXXX ( she would not give her last name ), badge number XXXX, stating that the loan is scheduled to be onboarded into the SLS system on XX/XX/XXXX and that if it does get onboarded in that time frame, then a payoff letter can then be generated on XX/XX/XXXX. I asked her to put in writing what she told me verbally and she said she was not able to put anything in writing. She then stated that she would convey our conversation to her supervisor and advise him that I requested a written copy of the information she provided me. She stated that her supervisor would phone me to follow up.
I advised XXXX that the buyer 's attorney is considering putting the proceeds of the sale in an escrow account until written payoff is available, and that if that happens on XX/XX/XXXX, that's fine, but that one of the people we spoke with today said it would be 30-60 days, which is not acceptable.
Sincerely, XXXX XXXX -- -- -Original Message -- -- - From : XXXX XXXX To : XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Cc : XXXX XXXX ; XXXX XXXX ; XXXX XXXX Sent : Wed, XX/XX/XXXX XXXX am Subject : Urgent : payoff letter needed immediately I and my attorney have been attempting to get a payoff notification for my mortgage from your company since XX/XX/XXXX. Effective XX/XX/XXXX, your company took over the servicing of my mortgage with XXXX XXXX XXXX. I had a home sale scheduled for XX/XX/XXXX and the closing was brought forward to today, XX/XX/XXXX. I and my attorney 's office have spent hours on the phone with your customer support people attempting to get a payoff.
We have been told contradictory and untrue things by the people we have spoken with, including managers and supervisors. When I asked one of the supervisors to put into writing what he was telling me over the phone, he said he would not do that. The first person I spoke with yesterday said I would have a payoff letter by noon yesterday, one of the people my attorney spoke with today said it would take 30 to 60 days. This is completely unacceptable.
I need someone from your executive branch to produce a written payoff letter to my attorney today in order to close this sale and payoff the mortgage. Please review the call logs and hopefully you actually record the calls and can listen to what your customers are getting from your staff.
My name is XXXX XXXX, the property address is XXXX XXXX XXXX, XXXX, MA XXXX. The loan number may or may not be XXXX, depending on who at SLS is answering the phone.
My number at work : XXXX. Attorney XXXX XXXX 's office : ( XXXX ) XXXX Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-23
Irondequoit, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-22
Aloha, OR
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2018-02-22
Palos Park, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I came out of chapter XXXX XX/XX/XXXX. I received a statement from my mortgage company for a delinquent amount. I called the mortgage company and asked how. I did not receive an answer to this question to about the 10th call. When a rep told me that my mortgage was adjusted XX/XX/XXXX. I stated to the rep that I did not receive anything stating that. I was told that they could not send me anything because I was in a bankruptcy. I called the attorney from the BK and he stated they did not receive anything from the mortgage company. I made several calls to this company and the only thing I would get from them was are keeping the property. They would not address the problem of how could I know about the increase if I was not notified. XXXX of this year I called back to customer service and spoke to XXXX ( XXXX ), who took the time to check the records. She searched back to 3 months before the adjustment and notices that no notification was sent out. She transferred me to the dispute dept and I spoke to XXXX ( XXXX ) stated no notification was sent out. She put in the dispute and I would receive a reply by XX/XX/XXXX. I called XX/XX/XXXX, and talk to XXXX ( XXXX ) and he would not answer the question of the dispute. I call back and talked to XXXX ( XXXX ) she did not answer the dispute question but told me the company did not have to send out monthly statements. Sending out statement was a courtesy. Also, it was my BK attorney responsibility to check to see if there was an increase in the mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-21
Hamburg, MN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have a Conventional Mortgage that has passed the 78 % threshold and meets all the guidelines stated in the Homeowners Protection act that should automatically trigger the removal of the PMI payment on my account. I have inquired with my Loan servicer to confirm that this will be taken off my account, they have replied that my PMI will remain even after meeting these requirements. The company is Specialized Loan Servicing ( SLS ) SLS.net They are refusing to get the PMI taken off of my account and will continue payments out of my escrow account. I have messaged and called on this matter and they are saying that they are unable to remove the PMI. The initial request was on XX/XX/ and the follow up call occurred on XX/XX/.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-21
NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: This is a follow up to complaint # XXXX that I filed. The company has still not sent me a check for the surplus escrow balance even though I did receive a new escrow analysis. This was in the original complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-20
Calumet Park, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-20
Canton, MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-19
TN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I mailed my XXXX payment to Specialized Loan Servicing on Friday, XX/XX/XXXX from XXXX, TN, and the payment was mailed to the lockbox address in XXXX, GA, which only takes two days max, as this is always my normal process since there is a fee to pay over the phone or online. I called the mortgagor on Friday XX/XX/XXXX because my payment hasn't cleared my checkings account only to be told that the payment hasn't arrived nor posted to my account and that it has been reported late to the credit bureaus. I attempted to dispute the credit reporting as the payment was made on XX/XX/XXXX but was told I would have to have proof it was mailed. After this conversation I made the payment over the phone, in which I incurred a fee, and forced to make the XXXX payment as this was the only payment amount it would allow. I received a statement a week later showing where the missing payment " mysteriously '' arrived and was posted to my account, only after I requested a stop payment on it and made the previously mentioned telephone payment. This sounds very suspicious that the payment would be posted after I made the previous payment. I have researched this issue and noticed that other consumers are experiencing the same issues of late payment postings with SLS ... they negatively reported my account as delinquent in error since they didn't go by the date of the check I originally issued. I believe this is unfair as I mailed the payment on XX/XX/XXXX and feel that this is the date that the payment should be honored. They haven't been helpful in my dispute of this issue and I am requesting that this negative mark on my credit be reversed as it due to a possible oversight on their part. I have utilized the same method of payment for sending in payments via mail and the payments always got posted/applied timely, so I believe there was an error on their part that caused my payment to be misapplied.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-19
Allenwood, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am writing to you today because I am in danger of losing my home, and I dont feel that my loan servicer, Specialized Loan Servicing ( SLS ), is ethically evaluating my applications for mortgage assistance. I have had multiple hardships the past few years, but I am now in a better financial position and can afford a reasonable mortgage payment.
When my application was denied, we called SLS asking for details ; we were told to file an appeal to get these answers, so thats what we did ( a copy of that appeal is attached ). Our appeal was denied and we were given incomplete answers at best ( their denial letter is also attached ). Their rationale for the incomplete answers was basically that the new modified payment they are trying to derive must at least equal if not be less than my current monthly payment, and since my current interest rate from a previous HAMP modification is 2 % and they can not go lower than that, they can not derive a lower payment.
However, my current interest rate is not 2 %. That modification from XXXX was a step-rate modification in which my interest rate was 2 % for only the first five years and increased every year after that until it capped out in XX/XX/XXXXat 4.375 %. Since my most recent default occurred when the interest rate was still 2 %, SLS system shows that as my interest rate and obviously nobody at SLS is doing any research to realize that I am being charged 4.375 % interest when they calculate my arrears every month. I feel it is at least unethical and incompetent, if not FRAUDULENT, to deny my application using an interest rate at 2 % but then charge my account at 4.375 %.
After the denial of my appeal, we called to question this tactic. We spoke to a supervisor in their Loss Mitigation Department named XXXX who assured us that she would research this and call back.she never called back, and when we tried to chase her down our call eventually got escalated to another department ( Management ), who assured that they would call back in 24-48 hours. Of course, that also did not happen. Finally we spoke at length with SLS Executive Services Department. We eventually were transferred to a supervisor named XXXX ( # XXXX ). She did not make any effort to answer our questions, but instead insisted that right or wrong the decision would not be changed and advised that we should focus on liquidation options instead of trying to save our home.
So, in summary, I believe SLS improperly and fraudulently evaluated my application for mortgage assistance and then through horrific customer service refused to answer questions as to how they came to the conclusions that they put in their denial letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-19
Alexandria, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-16
Sierra Madre, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I attempted to pay my monthly mortgage payment of {$1800.00} to SLS by phone today, XX/XX/2018, and the automated service rejected my account number on 5 different calls from me. I then called every number I could find and I got the same recording stating that " our office is closed for a company meeting. Please call back in 30 minutes '' on each different line! I kept trying throughout the afternoon and NEVER got through!
I have paid my mortgage on time for 13 years and I'm very concerned about this! Today is Friday so that means I can't get through to SLS until Monday, putting me in the penalty zone for late payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-16
Dayville, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-16
Ft Lauderdale, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: After Hurricane Irma, because I was in a federal disaster zone in XXXX Florida, I requested from SLS a loan extension, I was given a forbearance, with 3 months to pay two months missed payments.
My XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX statements each have a late fee imposed on me, however, I am not late, as I am in approved forbearance.
I have called SLS every month requesting an adjustment and it has not be reversed and credited to my account.
XX/XX/XXXX there is a Fee Billed Accured late Charge of {$120.00} - XXXX Statement XX/XX/XXXX Property Inspection Fee of {$15.00} - XXXX Statement XX/XX/XXXX Accrued Late charge of {$120.00} - XXXX Statement XX/XX/XXXX Accrued Late charge of {$120.00} - XXXX Statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-16
VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage is a 10 fixed / 30 year mortgage. It was originally serviced through XXXX XXXX/XXXX XXXX XXXX ( XXXX ) where they allowed me to set up bi-weekly payments that were withdrawn automatically from my account. After the 10 year term was over, my mortgage was transferred to SLS Mortgage. I asked to set up the bi-weekly payment ( where my mortgage would essentially be split in 1/2 and i would pay 1/2 my payment on the XX/XX/XXXX and the remaining 1/2 balance at the each of each month - similar to what i had set up with XXXX/XXXX ). SLS advised that they would need to charge me to set this up so i set this up with my bank instead. I paid XXXX on the XX/XX/XXXX and XXXX the XX/XX/XXXX of month. Recently my mortgage went up slightly due to escrow increases due to my homeowners so this amount has slightly changed. Since my mortgage was transferred to SLS, i have had continuous issues when i call in on a monthly basis to have both my payments made ( the XXXX and XXXX combined and removed from their suspense account ) to be applied to my current payment due date - of which i am never late. I have been calling in monthly since my loan was transferred which has now been perhaps 2 years. Over the course of this time, they have taken some of my payments ( either XXXX or XXXX and applied to principal which i have asked them to reverse ) but in some cases they have told me that they can't and i would need to pay another similar amount in order to not be considered late on my payment. They have also started charging me late payments and when i ask them why, they have repeated stated that they will continue to charge me late payments ( even though i am paying on time ) simply because i am paying partial amounts and they will continue to do so until i change my method of payment to pay once monthly since their system is unable to support my payment style. Can someone please look into this concerning matter. In the beginning of my mortgage transfer, i had them note my account that i would be paying separate payments. I call in every month to have my payments reconciled and have had several agents tell me on the phone that my payments have been applied correctly only to find out that the agents processing my payments have still not processed my payments correctly where some of my payments are going to principal. Lastly, once my 10 year arm was expired, i called customer servicer and was told that my mortgage payment would increase to 2800ish that would include my estimated escrow. My mortgage increased dramatically and when i attempted to resolve with them, they stated that they would not go back and review calls made to reconcile whether the increase was accurate - i called several times during a course of perhaps at least 6 months on this issue. Any assistance in this matter would be greatly appreciated.
A fair resolution would be the following : 1 - reverse all late payments since i have not been late, i have always paid on time and it is SLS who has misapplied my payments and at times even forced me to pay part of mortgage again.
2 - allow me to continue to pay my mortgage split into 2 payments which are always paid on time.
3 - transfer my mortgage to another actual bank that can support my payment style.
4 - have SLS confirm that my rate increase from 1 1/2 years ago was accurate, i believe that the increase is incorrect based on what i was communicated by the customer servicer agent that gave me my estimated payment increase that included escrow.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-16
Bullhead City, AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-15
Salem, OR
Incorrect information on your report
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-02-15
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My mortgage went delinquent for a short period of time because I temporarily lost my job. However, once I got a new employment, I sent a check to my Lender in order to have become current again but the Lender rejected my check.
I then applied for my first loan modification which was way back in 2008. Since that time. I have been played by that Lender. I took 11 years for the Lender to deny me that loan modification that I am well qualified to receive as per the Federal guidelines.
Company Response: Closed with explanation