Seterus, Inc.

2015-09-16

Dallas, TX

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Seterus is not applying my mortgage payment to my account correctly and is trying to apply late charges to my account. I have called several times to try and correct the issue and they will not correct the issue. They will also not remove the PMI on my account even though I have federal requirement for having the PMI removed met
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-16

Detroit, MI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-09-16

Milwaukee, WI

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-16

MI

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: My husband passed away in XXXX of 2013. We had a mortgage with XXXX XXXX XXXX ( servicer ) When I tried to have everything turned over into my name I was told that I had not signed the note therefore I would need to assume the loan. My loan was than transferred to Seterus INC . I have been working with them for the past year to assume my mortgage but they are behind in the assumption dept. so my documents are expiring and I have to re-submit. I spoke to someone today that said I need a Non Recourse Assumption ad she was going to try and get info for me and I should call her back in a week. Seterus is a servicer for XXXX who purchased my loan from XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-15

Sandwich, MA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-15

Glendale, AZ

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-15

Provo, UT

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-15

Glendale, AZ

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-15

Discovery Bay, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Back in XXXX 2015 i started a loan modification through my servicer Seterus who handles my mortgage for XXXX. I was approved by Keep Your Home California in XXXX 2015 for a principal reduction and was approved for {$84000.00} reduction was was sent to Seterus in XXXX for them to recast my loan. As to date they have not applied the funds nor recast my loan. I call on a weekly basis like they tell me to. I have spoken to numerous people and have asked for a single contact person that know whats going on and they told me that they can not do that. I have asked to speak to someone in their hardest hit department and they tell me i can not speak to someone their that they will put notes in the computer requesting an update. I get numerous responds in the mail with different programs they can offer me but nothing about the recast. I got a letter XXXX/XXXX/15 & XXXX/XXXX/15 that i was approved for a modification through the XXXX who i called that told me that they do n't service my loan, on XXXX/XXXX/15 received a mortgage Trial offer that would raise my interest rate and make my loan 40years, i keep getting a suspended account statement showing my {$84000.00} that keeps going down but nothing being applied to my loan, on XXXX/XXXX/2015 i received a letter stating i was denied a loan modification, on XXXX/XXXX/15 received an escrow account statement showing a shortage. I really do n't know what to do, I am at a lost please help
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-15

Temperanceville, VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I applied for a Hardship Loan with Seterus in XXXX 2014. Seterus agreed to a loan modification which I complied with all terms and payments. I met the terms for the trial period but never received a permanent loan. Although I met the Loan modified payments they refused to correct my credit score and destroyed my credit resulting in my XXXX going from XXXX to XXXX. I can no longer obtain credit for my business/family and none of my calls are returned or letters replied. I have read several complaints from XXXX other folks that applied for hardships that experienced similar disregard to receive their final permanent loan. After several " Trial '' payments are made, Seterus informs they do not qualify and foreclose. I have reported this XXXX but have heard nothing back. I wrote the president of Seterus and nothing back. I have spoken to several agents over the last 6 months and nothing back. I do receive daily and weeky calls reminding me that my loan is in default even though I am supposedly under a modified Hardship plan. I was advised to contact the State Attorney General as well as XXXX Fraud Department but will try your agency. I submitted a dispute to the XXXX credit bureau to correct my credit but Seterus refused to adjust. I am appealing that decision through my attorney XXXX as I have written loan modification agreements from Seterus and bank statements that prove I paid on time and that the loan was modified. Seterus refuses to assist me with this matter which has severely damaged my credit, business and ability to take care of my XXXX son. I have placed over 40-50 phone calls in the past few months to the Loan Officer XXXX XXXX XXXX, XXXX XXXX XXXX : Supervisor, XXXX XXXX XXXX : Supervisor ; XXXX XXXX XXXX ; XXXX XXXX XXXX : supervisor and several other agents who have never returned my calls after they informed they would inquire and get right back with an answer. I submitted several pieces of correspondence XXXX XXXX XXXX XXXX # XXXX and have had no response on her inquiries. I call daily and leave messages to which remain unanswered. There is no one to call at Seterus except their toll free number and speak with agents that give different reasons for the delay in approving the Permanent Loan. A consumer web site list approximate XXXX complaints were other owners were delayed, eventually disapproved as their credit became destroyed, then foreclose the property as they could not make up the delinquent amount that was expected to be rolled into the new Permanent Loan. In turn, someone in Real Estate or an Investor gains a property well under value as the owner 's life is destroyed. I spoke with my attorney and he is well aware of this scheme. I truly thought that Seterus was going to help me during my darkest time in loosing my family and a reduction in income. I followed their directions to the T but they have ruined my credit as I expect they will ultimately sting me out for as many more Trial payments they can obtain, continue to increase the default debt as the modified payments are lower that the original mortgage ; then disapprove based on the destroyed credit or other reason like a missed Trial payment as one gives up in being frustrated and sees no hope. The next step will be to ask for the delinquent amount that was " jacked u '' over a two or three year period ; and if not paid -- foreclose. This process that XXXX must endure when they incur a Hardship, the lack of sensitivity, integrity, and communications is disgraceful. The process is overwhelming for the average person as no government agency has oversight or influence to direct these companies to resolve an owners hardship concern. All I can do is ask for your help as I intend to elevate this issue to every government level, the FTC and others that will step up to help Americans with Hardships.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-15

Lannon, WI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-14

Urbandale, IA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Seterus failed to pay real estate taxes from the escrow account. I have ceased paying into the escrow account, have made XXXX real estate tax payments on time, paid home owners insurance. I have paid all mortgage and interest on time. At this time, Seterus owes me {$5700.00} which far exceeds the amount they are reporting delinquent. Every transaction in the escrow account is wrong. I have presented them with documentation and have a complete file I can provide you with. They continue to threaten for closure and have reported me delinquent to the credit reporting agencies.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-14

Baltimore, MD

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-09-14

Grangeville, LA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt resulted from identity theft
Complaint: an account was opened without my permission that i dont recognize due to identity theft yet it continues to report even though i have copies of my police report id theft affidavit ftc all notarized information
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-14

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-14

Chester, NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-14

GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I submitted a qualified written request to Seterus concerning a payment dispute and incorrect payoff. The dispute letter included detailed information and proof of all payments made showing that the borrower ( my client ) is current on his mortgage account and that the payoff should be lower to reflect these payments. Seterus received the dispute by certified mail on XXXX/XXXX/15 and sent a letter acknowledging receipt on XXXX/XXXX/15. Seterus then sent an XXXX/XXXX/15 letter to my client directly ( rather than to me as his attorney ) stating that it was still in the process of reviewing the request and needed more time. To date, no other correspondence has been received and Seterus has not corrected the error on the account. Seterus continues to report the account as being delinquent ( despite the proof provided showing that it is current ), and is threatening the borrower with foreclosure. Seterus has failed to respond to the written request or correct the error on the account, as required by 12 CFR 1024.35 ( e ).
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-14

Hialeah, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-14

East Rockaway, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-14

Chicago, IL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-12

Pensacola, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-09-12

Fishkill, NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-12

Phoenix, AZ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I sent Seterus Inc {$730.00} via bank wire in XXXX 2015 to cover an escrow deficiency caused by double payment of hazard insurance company.Instead, despite my instructions as per fax I sent on XXXX ( see attached ), they miss applied the funds reduced principay y {$310.00} and applied {$420.00} to a new monthly installment, causing me to be a month ahead in my installment payments. When I realized in XXXX that my escrow account was still deficient I called to request a reversal of that application. Over the months of XXXX, XXXX and XXXX I continued to make my monthly payment even though I was a month ahead in the hope that they 'd correct my escrow account. After talking to XXXX, XXXX, XXXX and a slew of others and more than 100 hours on the phone and being promised that it would be corrected, I received a letter from the escrow department in XXXX but letter was dated XXXX/XXXX/15 XXXX not sent timely ) .The letter still indicated that I had an escrow shortage and demanded full payment or offered to increase my monthly payment to compensate for defficiency ( see attached ). I called again on XXXX and since the reversal that I had requested had never been made I told XXXX to cancel the request, told her that that I made a decision to not make a payment in XXXX as XXXX was not due until XXXX XXXX see XXXX statement attached ). She said to me : '' no, we are going to get this done ''. I emphasized that I was not going to send a payment in XXXX and I was willing to pay a higher monthly amount to cover escrow deficiency as indicated by the escrow letter. She IGNORED me. On XXXX XXXX, the reversal was done except instead of applying {$420.00} to my XXXX payment ( that I never made ) and {$310.00} to escrow, they applied {$420.00} to escrow and {$310.00} to my XXXX payment causing me to be short for XXXX by {$120.00} and assessing my account a {$10.00} late fee. Because the XXXX payment was short by {$120.00}, they added that to my XXXX payment and they sent a revised statement telling me to pay {$560.00} which included a {$10.00} late fee and the higher escrow monthly amount XXXX See attached revised statement with new XXXX payment due ). On XXXX XXXX, I called and requested the reversal of the late fee of {$10.00} and in return I offered to authorize a withdrawal from my bank account for {$550.00} ; but once again they did n't do as I asked. They withdrew from my account {$560.00} which was not the amount I had authorized. I also asked for an updated escrow analysis to drop the monthly escrow amount which now was inflated. Today is XXXX XXXX and I just saw that the amount of {$560.00} that was paid in XXXX was once again MISS APPLIED!!!!!!! instead of covering my XXXX shortage and XXXX payment, someone decided to apply {$410.00} of that amount to my escrow account, {$330.00} to the XXXX interest, {$10.00} to the late fee ( which I requested to be waived ), and the rest of {$190.00} they put in suspense credit. They now show me late for XXXX by {$430.00} which is the full payment amount ( even though they covered the interest portion of the payment ) and have tackled the XXXX payment on top with a new late fee of {$15.00} for a new total due on XXXX XXXX of {$760.00}. I am beyond sick of this servicer. I have asked XXXX to help and they ask me to call them. When I call XXXX they tell me a supervisor will call but no one ever does. They tell me to be patient that someone will call but no one ever did. In the meantime I keep sending money that keeps getting missapplied. Who can help me? What can I do? I do n't trust anyone that I speak with at Seterus. Why ca n't a supervisor manager fix the account on the spot? why does it have to go to another set of hands who will misinterpret the notes and ignore my requests? Why doesnt ' the person who intends to fix my account call me? How can I get rid of this servicer please? I ca n't sell this house yet because it 's undervalued. HELP please.Than
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2015-09-11

Milton, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-11

Port Richey, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response