STONELEIGH RECOVERY ASSOCIATES, LLC

2019-11-25

Kalaeloa, HI

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2019-11-14

Lafayette Hl, PA

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2019-09-25

Spfld, MA

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Complaint: I XXXX XXXX am a member of the XXXX XXXX. It is my belief that I am part of a minority that is easily targeted by collection agencies, or as in this particular case a debt buyer. But here is where the problem starts. A company by the name of Stoneleigh Recovery Associates claims that they are now collecting a debt on behalf of the current creditor known as XXXX XXXX XXXX XXXX XXXX XXXX XXXX. This company is a scam. There is no connection to ownership of the original credit card I had with XXXX XXXX. Simply because this agency send to me copies of credit card statements for the past 18-months does not prove that the original debt was actually purchased. XXXX XXXX is also part of the same scam. All of XXXX XXXX credit cards are securitized, and it makes no difference if my credit card limit is {$500.00} of {$500000.00}. The fact remains that there is no method on XXXX XXXX pulling this securitized debt obligation from a trust under the Securities and Exchange Commission Act. Therefore, I demand a full qualified request of the debt ownership. I demand this full inquiry on documentation immediately, and a cease and desist on all calls to any of my phone numbers, including any relative. Debt buyers are running the largest financial scam in America, and they are targeting minorities such as myself. The Consumer Financial Protection Bureau must take this complaint seriously. This collection must be rescinded immediately and permanently!!!
Company Response: Closed with explanation

Timely Response

2019-09-15

Glendale, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-06-25

Stone Mountain, GA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-06-13

Detroit, MI

Communication tactics

Debt collection: Other debt

Used obscene, profane, or other abusive language
Complaint: I called XXXX XXXX because i have been receiving 7 to 8 calls a day from them regarding a debt and the representative XXXX called me a XXXX liar after i asked about settling my account
Company Response: Closed with explanation

Timely Response

2019-06-12

Oregon City, OR

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-05-28

Orion Twp, MI

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: I received a collection letter from Stoneleigh Recovery Associates about an account with XXXX XXXX, XXXX XXXX. I notified the collection company and I have never had an account with XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2019-04-15

Greenwood, CA

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Complaint: On XX/XX/2019 the company wrote that the debt would be settled in full if we paid {$11000.00} by XX/XX/2019. They received the funds on XX/XX/2019. On XX/XX/2019 the wrote acknowledging the payment and demanding the original balance. The settlement offer clearly states hat the {$11000.00} would clear the debt and that we would be receiving a letter to that effect. I have called them twice and been told that the letter had been mailed. They are obviously lying. The company Id : Stoneleigh Recovery Associates XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-03-21

MO

Threatened to contact someone or share information improperly

Debt collection: Auto debt

Contacted your employer
Complaint: XXXX XXXX from Stoneleigh Associates XXXX is calling my place of employment everyday and if he doesn't get me on the phone is talking to my coworkers and manager about my debt
Company Response: Closed with explanation

Timely Response

2019-03-13

MA

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Complaint: I have been trying to negotiate a debt settlement with my original credit card company ( XXXX XXXX XXXX XXXX XXXX ). In the midst of this negotiation, I received a notice from that original credit card company stating they sold my debt to a specific debt collection company ( XXXX XXXX XXXX XXXX XXXX ) and that company was prohibited from reselling my account to an entity other than to an affiliated entity without the approval of the original creditor. I sent a negotiation letter to that debt collection company as soon as I received the letter from the original creditor. Soon after, I started getting collection phone calls from a different company to my place of employment. I then received a notice in the mail from that different company ( Stoneleigh Recovery Associates ), telling me that I need to send payment to Stoneleigh. I sent them a verification letter on XX/XX/2019. To date ( XX/XX/19 ), I have only received copies of my credit card statements and a notice stating that Stoneleigh was permitted in the State of Massachusetts. However, I do not, nor ever received, a letter stating that they are authorized by the original creditor to collect the debt. The 2nd debt collector has bad marks about their unsavory debt collection practices and I don't trust them. The 30 day period is over for giving me this information.
Company Response: Closed with explanation

Timely Response

2019-03-08

TX

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: The phone number contacted, the person contacted, was not asked to identify themselves, the person who answered said " I don't believe this. '' and hung up. Within 40 seconds, the phone rang again from the same number, so I answered the phone, I began asking questions and when I mentioned the direct violations of both State and Federal violations : Calling more than once per day after having made contact Failure to identify with whom you are speaking with, ie ; " You are XXXX XXXX XXXX? '' " What is your SSN '', when I refused to give that information, I asked " What information can you give to me? " ... as a debt collector, I can refer to an address, the last 4 of a social, date of birth, etc. and then say that I either have the correct person on the phone or vacate the call with an apology. Disclosure to an un-known party on the telephone ... who the client is. These are all direct violations of all the State and local laws that each and every Americans holds dear and have the right to enforce. This company appears to have no training, doesn't follow Federal law and allows their employee 's to break Federal/State law at will, as I was told repeatedly that no laws had been broken without the definite confirmation that " XXXX XXXX '' was speaking to the correct person. There was no Mini-miranda given and he refused to acknowledge any information other than my name, no confirming address, last 4 of the social, date of birth ... .nothing. We ended the call with I said it was XXXX in the long form and I was told that I need to rectify my response to him over a bad word. I still maintain XXXX because my legal rights, as an American consumer have been violated in the facts that you see above.
Company Response: Closed with explanation

Timely Response

2018-10-31

Katonah, NY

Attempts to collect debt not owed

Debt collection: Auto debt

Debt is not yours
Complaint: On XX/XX/XXXX, I traded in my leased XXXX XXXX XXXX for a XXXX XXXX XXXX. XXXX XXXX XXXX XXXX agreed to pay off the XXXX lease, waive the lease termination fee because I was leasing another vehicle, and that any wear and tear was within the {$500.00} damage waiver. In approximately XX/XX/XXXX, I began receiving telephone calls from Stoneleigh Recovery Associates at home and at my place of business, purportedly relating to amounts owing on the XXXX lease. I was provided no documentation of any such purported debt and the burden was placed on me to obtain information of the amounts XXXX was seeking to collect. I contacted XXXX XXXX XXXX, who placed the burden on me to document that I relinquished the XXXX XXXX on XX/XX/XXXX in connection with leasing a new vehicle. I provided all documentation in my possession regarding the transaction, which shows that I traded in the XXXX XXXX for a new vehicle on XX/XX/XXXX. Nothwithstanding, XXXX XXXX XXXX demanded that I obtain the Vehicle Return Receipt from XXXX of XXXX XXXX, which provided a document falsely stating that the vehicle was returned on XX/XX/XXXX and identifying the " dealer '' as XXXX XXXX XXXX, an entity I have never dealt with or even heard of. XXXX XXXX XXXX refuses to accept my documentation, refuses my requests to document " excess wear and tear '' above the {$500.00} waiver, and in the meantime, I continue to be bombarded by phone calls from Stoneleigh Recovery Associates.
Company Response: Closed with explanation

Timely Response

2018-09-06

Del Monte Park, CA

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-08-22

Flushing, NY

Took or threatened to take negative or legal action

Debt collection: Other debt

Collected or attempted to collect exempt funds
Company Response: Closed with explanation

Timely Response

2018-08-20

Jacksonville, FL

Written notification about debt

Debt collection: Auto debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-08-15

Charlotte, NC

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-07-20

Thompsons Station, TN

Communication tactics

Debt collection: I do not know

Used obscene, profane, or other abusive language
Complaint: I had a phone call from this company XXXX XXXX XXXX from phone number XXXX. He did not state who he was with right away when I asked. He asked if this was XXXX and I said that is correct. He then told me who he was but did not tell me he was trying to collect on a debt that I am not aware about. I asked him to send this information in the mail and then he got nasty with me and told me to go XXXX myself and that he will let them know I am not willing to corporate and hung up on me. They call crazy hours like XXXX central time. This took place on XX/XX/2018 at XXXX XXXX. I then proceeded to call company back and told them I wanted to speak to a supervisor. The supervisor was rather rude and was explaining to me that they do not have to provide documentation about this debt. I asked him to send to me in US mail and he was rude about it. He also stated to me that this is my account and he does not need to send this information. I said to him that according to the Federal Reporting Act he does by law. He then hung up. I do not feel this is good practices for this company.
Company Response: Closed with explanation

Timely Response

2018-07-18

Columbus, OH

Written notification about debt

Debt collection: I do not know

Didn't receive notice of right to dispute
Company Response: Closed with explanation

Timely Response

2018-06-04

Taft, OH

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: I received a letter on XX/XX/2018 from Stoneleigh Recovery Associates for the amount of {$280.00} for a medical bill I phoned this company the same day around XXXX XXXX to explain to the collecter that my medical insurance at the time should have covered this bill. I also explained this debt has been bounced from two other agencies. When telling her the SOL is up on this debt she threatened me by saying it will go on my credit. The hospital I received treatment at did not fill out insurance correctly or send me a bill. Stoneleigh provided no options and expects me to pay a debt I shouldn't owe. I also told the collecter I will contact my insurance at the time and they will handle the bill, I was told that wouldn't work Which is a lie. I also asked for the hospital information which the collecte refused to give me. Her excuse was " They cant do anything about it '' I didnt ask that i asked for the information
Company Response: Closed with explanation

Timely Response

2018-05-25

Kansas City, MO

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2018-05-14

Brooklyn, NY

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2018-05-09

Kalispell, MT

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2018-05-08

Harrisburg, PA

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-05-07

Covington, KY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response