SELECT PORTFOLIO SERVICING, INC

2018-03-23

S Weymouth, MA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-03-23

Pelzer, SC

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-03-22

Auburn, NJ

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Complaint: Violations of numerous Federal and State Laws and Agreements to include : The Dodd-Frank Act, Title 12 Chapter X 1003HOME MORTGAGE DISCLOSURE ( REGULATION C ), Title 12 Chapter X PART 1014MORTGAGE ACTS AND PRACTICESADVERTISING ( REGULATION N ), Title 12 Chapter X PART 1024REAL ESTATE SETTLEMENT PROCEDURES ACT ( REGULATION X ), Title 12 Chapter X PART1026TRUTH IN LENDING ( REGULATION Z ), New York General Business Law 349, Fair Debt Collection Practices Act, Gramm-Leach-Bliley Act, as well as breach of representations and warranties. A propertys legal description identifies it and distinguishes it from any other property. An error in the legal description of record becomes an obvious title issue and has a significant effect on any applicable documented agreements. In this case, three recorded defective mortgages. As outlined in attached, the clear and convincing evidence provided illustrates that both XXXX XXXX XXXX XXXX and Select Portfolio Servicing Inc.s lack of quality control procedures, due diligence, breach of representation and warranties, attention to detail, unethical business practices and non-compliance with relevant underwriting guidelines and applicable laws has rendered all three notes and mortgage agreements ( XXXX, XXXX, XXXX ) completely invalid and unenforceable. Both XXXX XXXX XXXX XXXX and Select Portfolio Servicing Inc.s conduct is indicative of fraud on borrowers, fraud on investors and a fraud on the courts ; especially when wrongful notifications and summons for foreclosure are brought forth by both parties without having clear and convincing evidence of a bona fide security interest in a property. In several ways, both companies negligently originated, recorded, serviced, securitized and/or sold these significantly defective loans to the secondary market, which are predominantly and legally null and void. Their unconscionable and seemingly unethical actions have caused great stress and anguish upon my remaining family as we continue to grieve our parents loss and are forced to defend the loss of our childhood home. Knowing the debt was invalid and unenforceable ; SPS continues to threaten our childhood home of nearly 50 years with foreclosure, without cause. New York General Business Law 349 strictly prohibits such evident and deceptive trade practices or acts that are being committed by XXXX XXXX XXXX XXXX and Select Portfolio Servicing Inc. Our proud, hard working, yet financially unsophisticated parents, fell victim to predatory lending and deceit. See attached evidence.
Company Response: Closed with explanation

Timely Response

2018-03-22

Dania, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-03-22

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-22

ME

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: beginning in XX/XX/XXXX I applied for an auto loan. after acquiring this loan, my son who has the same name XXXX the suffix started having my information on his credit report. after encouraging him to contact the credit reporting agencies in an attempt to fix the issue. after many attempts to resolve these issue, neither him or I were successful. this went on for 3 to 5 years, in attempt to fix this. both my son and I were denied credit to improve our credit. moving forward to XX/XX/XXXX through current, I have hired XXXX XXXX to assist in removing these items and challenging the wrong information on the reports. I was able to get a mortgage fraud judgement against three entities. XXXX XXXX XXXX, Select Portfolio Service and XXXX XXXX XXXX. I sent this documentation to XXXX XXXX to have them help with the removal of them reporting from this. A decision by a Superior Judge deemed it Mortgage Fraud. All of these companies have continued to report wrong information, thus impacting my family and I both financially and mentally! on top of this, I am still getting inquiry reports using my sons prior address, therefor that long complain going back 11 years ago has not stopped. I have not improved my score, due to those 3 entities and the massive unlawful mistakes that the 3 credit report agencies have continued to get wrong. I stopped using XXXX XXXX after so much in professional communication from the creditors to the agency. I also stop, due to the cost which was over {$2000.00}
Company Response: Closed with explanation

Timely Response

2018-03-21

GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Hi. I am writing today regarding a Hamp Mortgage Modification that has not gone very well at all. Before getting into the details I would like to thank the CFPB for the help received in the past. I had written to the White House regarding the actions of XXXX XXXX and Select Portfolio Servicing in XX/XX/XXXX. The White House contacted the CFPB, opened up a case in my name and the CFPB stopped Select Portfolio Servicing from wrongfully selling my home on the courthouse steps for which I am grateful beyond words. I also had to call for assistance again due to Select Portfolio Servicing again wrongfully trying to force me into foreclosure claiming to have not received signed documents on time. This was also proven to be false and the CFPB actually had to step in again and deliver the documents to Select Portfolio Servicing on my behalf. Those case numbers are XXXX and XXXX if they are needed for reference. The issue I am writing about today is part of that same modification and has been an ongoing problem that I really need to be resolved once and for all. Select Portfolio Servicing has been reporting a wrongfully delinquent and highly damaging history on my credit report to all 3 CRA 's. The fact of the matter is that I have never been late a single time and have made 60 ( 5 years ) of on time or early payments on this HAMP program loan. A testament to the success of the HAMP program in my case and I am thankful to have been given the opportunity that I was given. However, even though I have a perfect payment record and have been exemplary Select Portfolio Servicing has me down as being 120-180 days late on my credit reports from the time of XX/XX/XXXX to XX/XX/XXXX and will not remove the negative history. Unfortunately this also includes XXXX XXXX XXXX wrongful reporting for the month of XX/XX/XXXX as well. I had finally reached an agreement with XXXX for a HAMP Modification. I was to make 3 trial payments and that was supposed to be my new mortgage. This was not the case at all as I made 2 of the 3 payments and XXXX sold me to Select Portfolio Servicing where in which I was to make my 3rd and final trial payment. That did not happen. Select Portfolio Servicing did not give me any modification papers at all until XX/XX/XXXX and when they did they had removed all of the Principle Reductions, all incentives and even added a hefty and absurd sum to the Balance. This was when the White House contacted the CFPB for me and the 1st case # I had. I was not until My/XX/XX/XXXX that I finally got my real and actual mortgage package. After all of that I had been frozen and stuck in that trial period for 15 months! This was forced on me, done to me against my will and without my consent. These are actually the very same months that Select Portfolio was trying to take my home and the very same months that the CFPB had to step in on two separate occasions just to even get the correct modification package. I had a very in depth and lengthy conversation on every aspect of the modification prior to entering into it. I never agreed to being in any trial period for 15 months! If anybody had been truthful with me and told me that I was going to go through all of that for 15 more months and end up w 7 to 9 late pays on my credit report for 7 more years then I would have never agreed to it. That would definitely have been a deal breaker. This has been an absolute " bait and switch ''. XXXX XXXX explained in depth that I would go into the trial period for 3 months ( XX/XX/XXXX ), that my credit report would stay derogatory for those 3 months and then on the 4th month I would get my new formal modification package and that at point my credit report would be amended to reflect all payments as current from trial payment # 1 on. She even went on to sate that 24 months from them that my credit score would rebound and all kinds of wonderful things would happen. This was actually a huge part of why I made the decision to enter into the HAMP program. This is clearly not the case. In reality I spent 15 months fending off Select Portfolio Servicing from trying to steal my home while making all of my payments early only to have up to 9 late payments ( varies by CRA ) reflected on my credit report. This is another thing I never agreed to. I agreed to enter into the HAMP program and have a NEW mortgage, not get one with 9 late payments on the history right out of the gate. Again, this is something I never agreed to and something I would never agree to. This is simply unacceptable. This also defeats one of the very purposes of the HAMP program in regards to having a chance to have a new mortgage with a new payment history. I have tried to resolve the issue numerous times since it has happened with the company and the CRA 's with no success. I need the CFPB to step in again. The newest response from Select Portfolio Servicing from last week states that they will not be changing the reporting to the CRA 's. I am including it as well. They actually write in the response that because I was in the trial period that they themselves forced on me against my will for 15 months! This is the very same 15 month period that you, the CFPB had to take action against Select Portfolio Servicing twice during that time frame to even get me my mortgage package. Select Portfolio Servicing has been reporting accurately since the CFPB literally forced them to 1 ) give me my correct mortgage package and 2 ) force them to admit that they had my singed copies ( CFPB actually delivered my signed docs to SPS for me in the 15 month period! ). Long story short Select Portfolio Servicing actually caused the 15 month long issue themselves and have damaged my credit for those 15 months on top of all of other undue stress they caused. Unbelievable. Select Portfolio Servicing even states in their response that because I was in the " trial period '' for all of those months which they caused themselves is the reason why they refuse to report all 60 months as " paid as agreed '' as if a 15 moth trial period is completely normal. I would be so very appreciative if the CFPB could investigate the matter and have Select Portfolio Servicing report all 60 payments truthful as " paid as agreed ''. I never agreed to that in the first place and for Select Portfolio Servicing to use the very 15 month period against me that they spent trying to steal my home and the very same time frame that the CFPB had to step in twice against them is really quite brazen to say the least! I called the CFPB yesterday and had a pretty in depth conversation. I had read the HAMP program procedure and am familiar with it, but asked the CFPB yesterday if there was some kind of loop hole where in which Select Portfolio Serving could change a 3 month trial modification period to a 15 month trial period without any warning or me agreeing to it and his answer was " No, they can not do that ''. Please look at my payment records and see that I have lived up to my end of things 100 % and please have my credit report corrected to reflect that accordingly as I have never been late. I can not even convey how tired I am of being denied credit due to my supposed " 9 derogatory payments to Select Portfolio Servicing ''. Being asked over and over by a new potential creditors why I was late 9 times on my mortgage is mind blowing. I tell them that I wasn't, but it doesn't matter. I tell them that I'd like to know why it says that too! I get alerts on a weekly basis informing me that my derogatory payment history is affecting my score and I am constantly hounded and reminded of it. I am really just sick and tired of Select Portfolio Servicing entirely and it is honestly astounding that they are even allowed to do any business at all. I look forward to having this resolved as son as can be and thank everybody in advance for that and again for the help I have received in the past with Select Portfolio Servicing. I sincerely can not wait for the day when I never have to see their name again. I am also including the form that XXXX sent me stating that my mortgage was going to Select Portfolio Serving and that no terms of the agreement were being changed. Please et me know if any other documentation is needed and please feel free to view the other documents already included in the previous cases that might be needed! Thank you!
Company Response: Closed with explanation

Timely Response

2018-03-20

Ballwin, MO

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-20

False statements or representation

Debt collection: Mortgage debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2018-03-20

Houston, TX

Trouble during payment process

Mortgage: VA mortgage

Company Response: Closed with explanation

Timely Response

2018-03-20

Casa Blanca, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-03-20

Leominster, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-20

Parker, CO

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-19

Fayetteville, GA

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Complaint: XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, IA XXXX Office of the Comptroller of the Currency Securities and Exchange Commissions Customer Assistance Group Office of the Whistleblower XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, TX XXXX Washington, DC XXXX Dear Governmental Agencies, I am disputing and filing a complaint that Select Portfolio Servicing ( SPS ), XXXX XXXX XXXX and XXXX XXXX ( Attorney for Debt Collectors ) refusal to fully validate the alleged debt. I have sent various validation of debt the past few years and they have not provided the key proof of claim elements requested. Additionally, the validation requires SPS and XXXX and XXXX to provide evidence ( contract ) that they are working on behalf of XXXX XXXX XXXX. XXXX transfers the responsibility to XXXX XXXX XXXX and claims that its their issue but on the notice of sale issued by XXXX XXXX it states that they are working on behalf of the allege creditor ( XXXX XXXX XXXX ). After completing extensive research into the mortgage loan situation conducted by my legal research team, they have identified evidence of tax fraud, tax evasion, insurance fraud, securities fraud, insurance fraud, wrongful foreclosure, failure to disclose material facts, fraudulent assignments and a variety fraudulent assignments and a variety of other regulatory violations. SPS obtained the servicing rights from XXXX XXXX XXXX of bad debt that was predicated on massive fraud that originated from the XXXX XXXX XXXX situation. My loan was initiated in XX/XX/XXXX from XXXX and was part of the pool of home mortgages that were securitized into XXXX XXXX XXXX ( XXXX ). As a result, there was massive fraud and range of lending violations that negatively impacted the United States housing market that caused a collapse. Homeowners and the investors throughout the United States basically were damaged in the process and the Department of Justice ( DOJ ) sued XXXX XXXX XXXX for financial fraud on a variety of levels. In XXXX, XXXX XXXX XXXX ( XXXX ) sold bad debt and servicing rights to SPS with both parties knowing that the old XXXX debt that originated between XX/XX/XXXX was predicated on fraudulent transactions and lending violations. I repeatedly asked both XXXX XXXX XXXX and SPS to verify my alleged debt multiple times and they consistently provided conflicting information or lack of to this point. XXXX ended up settling the law suit for {$16.00} XXXX dollars with the DOJ and acknowledged their fraudulent conduct. There is massive fraud involved with my loan including chain of title issues, XXXX XXXX XXXX violations, fraudulent assignments and a range of other lending violations. SPS has never satisfied the proof of claim. I have enclosed a verified complaint ( short version without the evidence exhibits ) for all parties to review. If some type of solution or settlement is not provided upon receipt of this notice I will file the full complaint with all the collected evidence over the past ( 5 ) years in the US District Court. In summary, SPS is trying to illegally defraud my family out of our property as a third party debt collector that lacks standing and the ability to verify the debt. They were aware of XXXX and XXXX past conduct and the debt that they purchased in XX/XX/XXXX. I have attached with this dispute the debt verification request and default notices that I sent to SPS and XXXX XXXX. Additionally, I am prepared to begin litigating against all parties that are associated with this fraudulent matter unless the attempted debt collection is resolved. The following transcript below summarizes the XXXX/XXXX situation : Best Regards, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-03-19

Palos Park, IL

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: I want to refinance my Mortgage but Select Portfolio Serving , Inc. is trying to make me pay {$16.00}, XXXX an addition amount I don't owed. A letter sent to me from XXXX dated XX/XX/XXXX offering me to rearrange my payment. I disagreed with the addition payment of XXXX on XX/XX/XXXX in a recorded conversation with XXXX XXXX XXXX which she wavied. who worked at XXXX ( Modification unit ). I never agreed or signed any document to paid this Addition amount of {$16000.00} but I did disagreed. XXXX filed a Judgment of Foreclosure and sale against me and my husband it was ORDERED vacated on XX/XX/XXXX without cost to any party. so, I don't owe any court or attorney fees {$3200.00}. I have paid my owned XXXX XXXX and XXXX XXXX XXXX sent XXXX. Select Portfolio Serving Inc. or XXXX did not pay {$7700.00} in any XXXX Account for us. I don't know where the Accrued Interest Previously Extended from {$1700.00}. because we were paying our mortgage or the {$4000.00} which equal the {$5700.00} posted on the XXXX Account History sheet. .
Company Response: Closed with explanation

Timely Response

2018-03-19

Smyrna, SC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-17

Lancaster, PA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: I was approved for a loan modification which I was thrilled with and could easily afford, My husband was incarcerated which left me alone to pay my bills by myself. When I got the papers to sign that I accepted the modification they wanted it notarized, which I did. I sent them back and they said they weren't done right!!! I asked for another form to sign and they NEVER sent it to me., Finally I got someone on the phone who actually knew what they were talking about and faxed the papers to me.. I signed them and faxed right back within minutes and they refused it because I forgot to put the date on the paper!!!!! They have done nothing but cause me stress throughout this process. No one gives you the same answer and I have had nothing but a run around with them for over a YEAR!!! I have also been hung up on by the reps and refused to be transferred to a supervisor. Is this good customer service???? The ones that knew their job were very good and talked to me in a professional way. So bottom line is that because I didn't date the acceptance but did sign it, they are making me do this all over again, Nothing is straight forward with SPS and they set you up for failure. They have all my details from before and put me thru XXXX again ... ..just for a date????? I never asked for them to be my mortgage company..they were assigned to me thru XXXX who was very easy to deal with and I got the same person all the time who helped me tremendously when needed. SPS has very poor reviews and lots of them., Now I can see why.,
Company Response: Closed with explanation

Timely Response

2018-03-16

Trenton, NC

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-03-16

Fountain Valley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-15

Philatelic Center, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I received a modification from XXXX who sold the loan to Select Portfolio Servicing Inc. on XX/XX/XXXX with last effective on XX/XX/XXXX rate 3.62 % payment amount {$1300.00} of however the services has which term payment amount to {$1400.00} effective XX/XX/XXXX wi4h a letter threating foreclosure on a debt that has been and discharge by bankruptcy and will not permanently modify the loan and continue to have the loan in an negative amortization attached as condition and after discharge it has not been modified prior to select portfolio services the loan and will not provide proof of modification contract, term and condition has changed with out.
Company Response: Closed with explanation

Timely Response

2018-03-15

Brooklyn, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-03-15

Alt De Parq Ecuestre, PR

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: we tried make to an arragment with the financing company because we are loose income the property has devaluated by appraisel and the company do make any think for refinance thed loan. We are XXXX by ssa and my wife too.The payment of the property is too espencive an d we do not pay for that reason.
Company Response: Closed with explanation

Timely Response

2018-03-15

Columbus, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The Dispute That I have with Select Portfolio Servicing, Inc. ( SPS ), is that as the servicing Mortgage Company they have yet to provide me with Written Proof ( Copy of Title Deed, Sale or Property Transfer ), of the Property at XXXX XXXX XXXX, XXXX, GA XXXX ; SPS Account Number : XXXX. SPS disclosed the Name of a Bank to me in a letter dated XX/XX/XXXX, yet the XXXX XXXX County Tax Records, and the XXXX County Tax Assessors Office, records reflect as of today, XX/XX/XXXX, Parcel Number : XXXX XXXX XXXX, lists that property in my name with a " Fair Market Value '', of {$95000.00}. SPS has sent me more than thirty ( 30 ) letters since XX/XX/XXXX, first stating that they are/will be the Mortgage Servicing Company, and beginning XX/XX/XXXX, that I can/should began making Mortgage Payments to them instead of XXXX XXXX? I believe that the Law allows me to question a Creditor/Debt Collector, as to the Validity of any Debt? The home in question was transferred to XXXX XXXX on XX/XX/XXXX, by participating in an On-Site Appraisal, arranged by XXXX XXXX, and after Joint Photos/Pictures were taken, the Keys were taken by the XXXX XXXX Appraiser, and the Locks were changed, afterwards XXXX XXXX issued me an IRS Transfer/Abandonment XXXX Form, which has also been provided to SPS. SPS is fully aware that I am under Federal Bankruptcy Protection, and am not personally liable for the property, additionally, the Property Transfer back to XXXX XXXX is documented by the XXXX. SPS is outright attempting to intimidate me into making Mortgage Payments, which I believe to be in violation of the Law, therefore, I contacted the Bankruptcy Attorney that handled the bankruptcy and asked SPS to contact him, which they have not done. SPS 's latest attempt to punish me, came on yesterday, XX/XX/XXXX, when I was contacted by Text and Phone Call from XXXX XXXX XXXX in XXXX, GA. I contacted the Office of the Comptroller of the Currency, and received a letter from them dated, XX/XX/XXXX, and they told me to Submit a Complaint to CFPB, as you have jurisdiction for these matters, and to also contact the Georgia Department of Banking and Finance for assistance. I contacted the Georgia Department of Banking and Finance, and was told that the only way that they could/will assist is if my Complaint is referred from the CFPB to them. Can you please forward my Complaint to the Georgia Department of Banking and Finance.
Company Response: Closed with explanation

Timely Response

2018-03-15

Spfld, MA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-15

MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We were offered a loan modification mid XX/XX/2017 to begin XX/XX/2017. I sent in an appeal. They never took into consideration what our income was. How could they offer a loan modification without documentation. Also I sent a demand letter asking to see the note. They told me to feel free to go to their office in XXXX XXXX XXXX Utah and see it there. They are legally required to allow me to see it locally. I have resubmitted the paperwork to do the loan modification. I called the mortgage servicer they told me its too late, too close to the auction date. They told me if I can have the auction date postponed by two or more months, then they can do a review. I called everyone and I was told that they can have the auction postponed.
Company Response: Closed with explanation

Timely Response